Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Aimbridge Hospitality Selected to Manage the 251-key Embassy Suites Hotel – Baltimore at BWI Airport
Aimbridge Hospitality | June 19, 2014
DALLAS, TEXAS (June 19, 2014) - Aimbridge Hospitality announces it has been awarded the management contract for the Embassy Suites hotel Baltimore at BWI Airport - a Hilton Family Hotel. Conveniently located less than 2 miles from Baltimore Washington International Airport, the Embassy Suites Baltimore at BWI Airport connects visitors to many nearby attractions such as Baltimore's Inner Harbor, Oriole Park at Camden Yards and the National Aquarium. The hotel offers 251 two-room suites and more than 5,500 square feet of meeting and special events space, as well as a fitness center, outdoor sun deck and indoor pool with whirlpool and saun...
Carey Watermark Completes Renovation of 105-key Hampton Inn & Suites Legacy Park-Frisco in Texas
HRI Lodging | June 18, 2014
New Orleans, LA (June 18, 2014) - Total renovation of the 105-room Hampton Inn & Suites Legacy Park-Frisco has been completed, announced Larry Daniels, Vice President/General Manager of HRI Lodging (HRIL), the hotel management firm previously retained by new owners Carey Watermark Investors Incorporated (CWI) earlier this year. The Dallas-area hotel is part of a five-hotel package that CWI purchased within the Hilton Worldwide portfolio of brands. Following the acquisition of the Hampton Inn & Suites Legacy Park-Frisco, HRI Lodging and its construction affiliate completed the renovation program already underway, renewing all pub...
NORTHWIND-Maestro PMS Announces Maestro Web, Tablet Guest Engagement, eLearning Tools at HITEC
Maestro Property Management Solution | June 18, 2014
At HITEC Visit NORTHWIND-Maestro in Booth # 719 June 23 to 26 at the Los Angeles Convention Center How Does NORTHWIND Improve Staff Productivity? With New Full-Function 21-Module Maestro PMS for the Web; Tablet Guest Engagement; Online Tutorials/Context-Sensitive 'Direct Help' Markham, ON - June 18, 2014 - NORTHWIND-Maestro PMS will announce 3 system innovations at HITEC 2014 in Los Angeles: Maestro Web with full Maestro PMS functionality, expanded Tablet Guest Engagement, and eLearning Online Tutorials/context-sensitive Direct Help. NORTHWIND provides the Maestro™ Enterprise Property Management hotel software and reservation software...
‘Be On the Lookout’ for RoamingAround’s Mobile Engagement Tools at HITEC
RoamingAround | June 17, 2014
Hospitality's mobile-engagement solutions provider will showcase solutions in multiple locations at HITEC that offer personalized engagement, timely interaction and relevant captivation; Spot them, check-in on iPads, and be entered to win cool mobile prizes! Visit RoamingAround at HITEC in Booth 345 BOSTON, MASS. - JUNE 17, 2014 -Next week at HITEC (Hospitality Industry Technology Exposition & Conference), RoamingAround will be showcasing the latest hospitality mobile technology for guest engagement, including 360o spherical virtual room tours, geo-location mobile tracking, Mobile Key by OpenWays, cellular signal enhancement, singl...
White Lodging Names Bruce Hoffmann as Senior Vice President and Chief Financial Officer
White Lodging Services Corporation | June 17, 2014
MERRILLVILLE, Ind., June 17, 2014 -- White Lodging Services is pleased to announce Bruce Hoffmann has joined White Lodging as senior vice president and chief financial officer effective June 9, 2014. "I am extremely proud to become part of White's best-in-class management team," Hoffmann said. "White Lodging is undoubtedly the premier developer, owner and manager of branded full service and select service properties in the industry, and it's exciting to join White's incredible team to be a part of its aggressive growth plans." In his role, Hoffmann will provide strategic leadership and vision to the finance discipline while executing th...
HeBS Digital Appointed Web Design, Digital Technology & Marketing Agency for Red Lion Hotels
HeBS Digital | June 17, 2014
New York, NY (June 17, 2014) - HeBS Digital, the industry's leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm today announces it has been selected to provide a range of digital marketing services for Red Lion Hotels Corporation. The HeBS Digital team has been chosen to assist in developing and implementing the next iteration of Red Lion Hotels' digital marketing strategy and to provide innovative technology solutions to grow the brand's direct online revenues. As such, Red Lion Hotels and HeBS Digital have aligned to enhance the dynamic content personalization and reservati...
New Owner for 200-Room Hotel Development in San Francisco
BuildCentral | June 16, 2014
Hotel-Online and BuildCentral Add/Update 193 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. June 16, 2014 - Hotel-Online and BuildCentral have added or updated 193 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Rivertowns Square Hotel (Dobbs Ferry, NY) Arundel Mills Hotel (Hanover, MD) 401 Hennepin Hotel (Minn...
SHR Integrates with Merchant Link’s Tokenization Solution
SHR | June 13, 2014
HOUSTON, TX, June 13, 2014 - Sceptre Hospitality Resources (SHR), an innovative provider of advanced distribution technology and services for the hospitality industry, today announced that it has completed an integration with Merchant Link's TransactionVault®, a solution that offers tokenization of credit cards, with their WindsurferCRS. The integration ensures that the WindsurferCRS never sees or stores sensitive credit card information. Hotels on the WindsurferCRS platform who have deployed Merchant Link's TransactionVault® solution will now tokenize all credit card data prior to storage and during transmission, allowing for enhance...
Multi-Million Dollar Renovation Complete for 120-key Residence Inn Hartford Downtown in Connecticut
Residence Inn by Marriott | June 13, 2014
HARTFORD, CT (June 13, 2014) - On June 11, Hartford Mayor Pedro Segarra joined city officials, hotel executives and other honored guests in celebrating the newly renovated Residence Inn Hartford Downtown. In honor of the occasion and the Residence Inn's continued commitment to the city of Hartford, Mayor Segarra presented hotel representatives with a framed proclamation declaring June 11, 2014 as "Residence Inn Hartford Downtown Day in the City of Hartford". (L-R) Mark Graham, General Manager, Residence Inn Hartford Downtown; Mark Wolman, Director, Waterford Group; Shawn Wooden, Council President, City of Hartford; Pedro Segarra, Mayor,...
InvoTech Continues International Expansion; Establishes Global Reseller Network
InvoTech Systems | June 12, 2014
At HITEC Visit InvoTech Systems in Booth #240 June 24 to 26 at the Los Angeles Convention Center InvoTech, The Industry's Leading RFID Linen, Uniform and Laundry System Provider, Extends Business to 25 Countries, Adds Clients in Ireland, Chile, UK, Singapore LOS ANGELES, CA - June 12, 2014 - InvoTech Systems, Inc. announced it expanded its international business to 25 countries with the addition of new clients and a network of global resellers. InvoTech signed new-client agreements with operators in Ireland, the United Kingdom, Chile, the Dominican Republic, and Singapore. The company also extended its multilingual system functionality...
Renovations Complete for the 174-room Hilton Garden Inn Chicago Midway Airport
Hilton Garden Inn | June 11, 2014
Owned by RLJ Lodging Trust and Managed by White Lodging Services June 11, 2014 - BEDFORD PARK, Ill. - White Lodging Services is pleased to announce the 174-room Hilton Garden Inn Chicago Midway Airport, owned by RLJ Lodging Trust, completed its full hotel renovation including guest rooms and public spaces. Hilton Garden Inn Chicago Midway Airport now features new guest rooms and meeting spaces all elements of Project Grow, a major brand revitalization initiative that includes upgrades to the hotel's communal spaces including the lobby and the guest reception area. As part of the Project Grow initiative, the hotel updated carpet, wall vi...
Waterford Hotel Group Names Deborah Mireault as Director of Sales for Andover Inn in Massachusetts
the Andover Inn | June 10, 2014
ANDOVER, MA (June 10, 2014) --- Waterford Hotel Group has announced the appointment of Deborah Mireault to the Director of Sales position at the Andover Inn. As Director of Sales for the hotel, Mireault will assume responsibility of the sales and marketing functions and actively seek out new accounts, while continuing to grow existing client relationships. The 30-room Andover Inn is managed by Waterford Hotel Group, a national hotel and convention center management firm with offices in Waterford, CT. Mireault has more than 20 years of previous hospitality experience. She joined the Andover team in August 2013 as the Corporate Sales Mana...
SHR’s Call to Continue™ Impacts Conversion for Hoteliers
SHR | June 10, 2014
HOUSTON, TX, June 10, 2014- Sceptre Hospitality Resources (SHR) today announced the new Call to Continue™ feature within their new Internet Booking Engine, TopSail™. Given the increase in travel research done via smart phones and tablets, SHR recognizes the need to provide guests with the ability to complete a reservation across devices and across contexts. Call To Continue™ allows the guest to shop online via any device to the point of completing a reservation, but then gives the guest the option to call an agent to complete the task of entering information or for any questions prior to completing the booking. In order to make th...
Travis Tague Promoted to General Manager of Hyatt French Quarter in New Orleans, Louisiana
HRI Lodging | June 9, 2014
NEW ORLEANS, LA (June 9, 2014) - Travis Tague, who has served as director of operations at the Hyatt French Quarter the past two years, has been promoted to general manager of the award-winning hotel, announced Larry Daniels, regional vice president of operations for HRI Lodging (HRIL), which manages the property. A veteran of the hotel industry since 1994, Tague joined HRIL in 2011 as area director of human resources, leading that division of the company for all New Orleans area properties. He was named director of operations at the Hyatt French Quarter in 2012 during the hotel's $20 million renovation and conversion to the Hyatt flag....
Holiday Inn Seattle Airport Converts to Crowne Plaza
BuildCentral | June 9, 2014
Hotel-Online and BuildCentral Have Updated 495 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. June 10, 2014 - Hotel-Online and BuildCentral have reported 495 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: theWit Chicago-a DoubleTree by Hilton Hotel (Chicago, IL) Fairfield Inn & Suites Albuquerque Airport (Albuque...
Hotel Equities Selected to Manage 3 New-Build Marriott Hotels
Hotel Equities (HE) | June 9, 2014
ATLANTA (June 9, 2014) - Hotel Equities was recently selected to manage three new Marriott hotels for BN Management. The first will be a 123-room Courtyard by Marriott on the west bank of New Orleans in the upscale suburb of Gretna, Louisiana. Next will be a 92-room Fairfield Inn & Suites by Marriott in Houma, Louisiana and the third will be a 109-room Fairfield Inn & Suites in Panama City Beach. "We are excited to add three additional Marriott hotels to our portfolio, starting with the Courtyard in a prime New Orleans' location," said Joe Reardon, Vice President of Marketing and Development for Hotel Equities. "We are honored t...
HRI Lodging Promotes Larry Daniels to Regional Vice President of Operations
Carey Watermark Investors | June 6, 2014
New Orleans, LA (June 6, 2014) -Larry Daniels has been promoted to regional vice president of operations for HRI Lodging (HRIL) with direct oversight of the entire HRIL branded portfolio, announced Gary Gutierrez, president of the company. Most recently, Daniels served as vice president/general manager of HRIL with responsibility of the company's assets owned with investor group, Carey Watermark, Inc. The HRIL branded hotels under Daniel's charge will now include: Hyatt French Quarter Hyatt Place New Orleans/Convention Center Hilton Garden Inn New Orleans French Quarter/CBD Federal City Inn & Suites, Algiers, LA Hilton Garden ...
Hyatt Names Julienne Smith Sr VP of Franchise & Managed Development for Hyatt Place & Hyatt House
Hyatt Hotels Corporation | June 4, 2014
CHICAGO (June 4, 2014) – Hyatt Hotels Corporation (NYSE: H) today announced Julienne Smith will serve as Hyatt's senior vice president of franchise and managed development for Hyatt Place and Hyatt House in North America, effective July 15. Smith, who will be based in Hyatt's corporate office in Chicago, will report to B. Anthony Isaac, head of select strategy and development for Hyatt. Most recently, Smith served as Hyatt's vice president of real estate and development where she oversaw the development and growth of the Hyatt Place and Hyatt House brands throughout the Northeastern and Mid-Atlantic region of North America. Smith has ...
Dynamic Rate Marketing – Hotelier’s Powerful New Weapon to Shift Share from the OTAs
the Author and HeBS Digital | June 4, 2014
By Max Starkov Background: For more than a hundred years, hotel marketers have used two traditional direct-response advertising techniques: lead-in rate ("Our weekend rate starts from $199") or a less than credible rate range ("Our Holiday Rates are $199-$399"). You can see the same "Rate range" and "Rate from" approach in the print ad from 1908 as well as in today's Google AdWords. Unfortunately, in this fast, interconnected and multi-device world we live in, travel consumers no longer buy into promotions featuring less-than-truthful lead rates or rate ranges. Dynamic Rate Marketing to the Rescue! Today's always-connected traveler de...
RoamingAround Offers 5 Tips for Boosting Mobile Engagement with Guests
RoamingAround | June 3, 2014
Creating unique mobile experiences and driving desired behaviors is only part of the Mobile Engagement process Visit RoamingAround at HITEC in Booth 345 BOSTON, MASS. - June 3, 2014 - Far beyond booking rooms, the entire hospitality industry is going mobile. Modern hotel guests appreciate and positively respond to a mobile experience that is engaging on an individual level at every touch point throughout stay. RoamingAround, provider of hospitality industry mobile-engagement solutions, says hoteliers can leverage mobile technology to make the guest experience more engaging, from learning who their guests are at booking to tracking buyi...
Josh Lesnick Appointed as Chief Marketing Officer for Wyndham Hotel Group
Wyndham Hotel Group | June 3, 2014
PARSIPPANY, NJ - (June 03, 2014) - Wyndham Hotel Group, the world's largest hotel company with approximately 7,500 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the appointment of Josh Lesnick as chief marketing officer. Lesnick will be responsible for the company's brand, loyalty and online marketing; e-commerce; global sales; hotel system strategy; and revenue management functions. "We are all very excited to welcome Josh, an established marketing leader and loyalty expert, to the Wyndham family," said the company's hotel group President and CEO Geoff Ballotti. "With the launch of our first-ever Wyndham...
Katie Couric, in Her New World 3.0 Series, Interviews Brian Chesky, Co-Founder of AirBnB
Katie Couric's World 3.0 Yahoo Global News | June 3, 2014
By Katie Couric These are the two magic words that have led to some of the most profound and game-changing innovation in history: "What if?" And with my new digital series "World 3.0," I'll speak with some of the men and women who have asked that question in tech, science, medicine, business and philanthropy and have found answers that improved — and in some cases disrupted — their industries. Brian Chesky is one of those people. He was, by his own description, broke and unemployed, struggling to pay the rent on his San Francisco apartment with his roommate Joe Gebbia. Then it hit them. What if they could rent some of their apartmen...
SHR’s Save for Later Feature Aids in Abandonment Recovery
SHR | June 3, 2014
HOUSTON, TX, June 3, 2014- Sceptre Hospitality Resources (SHR) today announced the new Save for Later feature within their new Internet Booking Engine, TopSail™. It is now common for a guest to research a hotel extensively before booking. Whether it is through review sites such as TripAdvisor or Google Hotel Finder, or by comparing several hotels found on a meta search site, guests are likely to shop around before finalizing a booking. Keeping this behavior in mind, it is important that a hotel allow a guest to save their shopping cart, providing easy access to complete a booking at a later time. SHR's Save for Later feature does just...
315-Room citizenM Hotel Approved by City of New York
BuildCentral | June 2, 2014
Hotel-Online and BuildCentral Add/Update 168 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. June 2, 2014 - Hotel-Online and BuildCentral have added or updated 168 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: 31 Prospect Street Hotel (Staten Island, NY) LA Convention Center Hotel (Los Angeles, CA) Olympia Hil...
