Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Wyndham Hotel Group Appoints Paulo Pena to Lead Latin America Region
Wyndham Hotel Group | May 14, 2014
PARSIPPANY, NJ--(May 14, 2014) - Focused on maintaining its vigorous development strategy and growing its presence in Latin America, Wyndham Hotel Group, the world's largest hotel company with approximately 7,500 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the appointment of Paulo Pena as senior vice president and managing director, Latin America. Pena is responsible for leading Wyndham Hotel Group's development efforts in Latin America, an integral region in the company's international plans, as well as providing operational, marketing, revenue management and sales services to the company's franchisees...
Wyndham Hotel Group to Launch Ramada Brand in Kenya with Ramada Nairobi to Open Q4 2014
Ramada | May 13, 2014
Owned and Managed by Global Hotels Management Africa NAIROBI (May 13, 2014) - Wyndham Hotel Group, the world's largest hotel company with approximately 7,500 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced plans to expand into Kenya after signing a franchise agreement for Ramada Nairobi, the first Wyndham Hotel Group property in the country. Ramada Nairobi will be owned and managed by Global Hotels Management Africa Ltd. (GHMA), an affiliate of Global Hotels Management (GHM), which already operates the Ramada Hotel & Suites Ras Al Khaimah in the United Arab Emirates. The agreement adds to Wyndham Hotel ...
Red Lion Hotels to Deploy New Central Reservation System Powered by WindsurferCRS
SHR | May 13, 2014
HOUSTON, TX, May 13, 2014- Red Lion Hotels Corporation (NYSE: RLH) has entered into an agreement with Sceptre Hospitality Resources (SHR) to configure WindsurferCRS as the premise of its reservation platform and provide unprecedented access to reservation, distribution and reporting information. "For hotel companies, the central reservation system is the hub of all transactions, managing inventory and channels with dynamic rates, and directing outreach to customers through eCommerce and digital marketing," said Bill Linehan, Executive Vice President and Chief Marketing Officer for Red Lion Hotels Corporation. "Windsurfer will provide us...
Hilton Reports Q1 2014 Net Income of $123M, Up $89M Over Last Year; RevPAR Increased 6.6%
Hilton Worldwide | May 12, 2014
MCLEAN, Va.--(May, 2014)--Hilton Worldwide Holdings Inc. ("Hilton," "Hilton Worldwide" or the "Company") (NYSE: HLT) today reported its first quarter 2014 results and raised its full year 2014 outlook. Highlights include: EPS, adjusted for special items, for the first quarter tripled from the same period in 2013 to $0.13; without adjustments, EPS was $0.12 Net income attributable to Hilton stockholders for the first quarter was $123 million, an increase of $89 million from the same period in 2013 Adjusted EBITDA for the first quarter increased 22 percent from the same period in 2013 to $544 million and Adjusted EBITDA margin increas...
Benchmark Hospitality Adds Hotel Arista, Chicago, to Personal Luxury Resorts & Hotels Portfolio
Personal Luxury Resorts & Hotels | May 12, 2014
The Woodlands (Houston), Texas, May 12, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, announces the addition of one of Chicagoland's leading high-end luxury hotels, Hotel Arista, to its Personal Luxury Resorts & Hotels® collection. Alex Cabañas, Benchmark's president & CEO, made the announcement. "I am truly honored to welcome Hotel Arista to the Benchmark family and our Personal Luxury Resorts & Hotels brand," said Mr. Cabañas. "The owners, the Calamos family, have created a truly special, finely tailored destination and we look forward to partnering with them to make ...
Former La Quinta Inn & Suites Tallahassee South Converted to Baymont Inn & Suites
BuildCentral | May 12, 2014
Hotel-Online and BuildCentral Have Updated 173 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. May 12, 2014 - Hotel-Online and BuildCentral have reported 173 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: MainStay Suites Pittsburgh International Airport (Pittsburgh, PA) MainStay Suites Brentwood (Brentwood, TN) Double...
Benchmark Hospitality Names Rikki Boparai Managing Director for Personal Luxury Resorts & Hotels, FL
May 8, 2014
The Woodlands (Houston), Texas, May 8, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Kanwaljeet 'Rikki' Boparai managing director for the Personal Luxury Resorts & Hotels® brand, Florida collection. Greg Champion, Benchmark's executive vice president and chief operating officer, made the announcement. "It is with the greatest pleasure that I announce Rikki's promotion," said Mr. Champion. "In his expanded role, he will serve as an important extension of Benchmark's Home Office team in active day-to-day support of the Florida region for our Personal Luxury collection. Ri...
Owned & Managed by NewcrestImage, LLC, the 118-Suite Homewood Suites by Hilton Opens in Midland, TX
May 7, 2014
MIDLAND, Texas and MCLEAN, Va. - May, 2014 - Homewood Suites by Hilton, Hilton Worldwide's international brand of upscale, all-suite, extended-stay hotels, announced today the opening of its newest property, Homewood Suites by Hilton Midland, Texas. The four-story hotel is the first Homewood Suites property within the Midland-Odessa area. The hotel features 118-suites, and is owned and managed by NewcrestImage, LLC. "Homewood Suites Midland, Texas' proximity to several corporate offices and points of interest in the area's growing energy business hub make it an ideal option for visitors to the Midland area," said Jennifer LaRue, general...
Restoration on King – Charleston’s Newest Luxury Boutique Hotel – Installs Maestro PMS
Maestro Property Management Solution | May 7, 2014
What Drove the NORTHWIND-Maestro Selection? NORTHWIND-Maestro's Extensive Experience Automating Boutique Resorts and Hotels Markham, ON - May 7, 2014 - Charleston's newest luxury boutique hotel, Restoration on King, installed the Maestro™ Property Management System. NORTHWIND provides the Maestro Enterprise Property Management hotel software and reservation software solutions for the industry's leading independent hotel, resorts, and multi-property groups. TripAdvisor voted Restoration on King the #4 Best Small Hotel in the U.S in 2014. Click here to learn more about Maestro's solutions for profitability and productivity. Property wi...
Former Grace Inn Phoenix Converted to Four Points By Sheraton Phoenix South
BuildCentral | May 5, 2014
Hotel-Online and BuildCentral Have Updated 223 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. May 5, 2014 - Hotel-Online and BuildCentral have reported 223 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Sleep Inn Tinley Park (Tinley Park, IL) The Aurora Inn (Aurora, OH) Hampton Inn Burlington (Colchester, VT) Homewo...
Widely Adopted and Internationally Acclaimed FCS i-Guest V3 Consolidates Guest Service
FCS | May 5, 2014
New version of the popular i-Guest hotel service mobile app is now General Available (GA) with exciting new features Atlanta, USA - May 5, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the General Availability (GA) of i-Guest V3 to users on iOS and Android mobile devices, boosting functionality for both hoteliers and guests. FCS i-Guest has fast become a favorite guest-service application since being released to the hospitality market in 2011. Continuing to stay on the leading edge of technology, FCS has made significant enhancements in subsequent releases ...
Benchmark Hospitality Bids Farewell to Retiring James Simkins, COO, Personal Luxury Resorts & Hotels
Benchmark Hospitality International | May 2, 2014
Epilogue to a Landmark Career The Woodlands (Houston), Texas, May 2, 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has announced the retirement of James Simkins, Chief Operating Officer, Personal Luxury Resorts & Hotels® collection. Mr. Simkins made the announcement himself. "Following 42 years in the world that we refer to as hospitality, my active participation has come to an end," said Mr. Simkins. "I welcome the opportunity to move on to attend to many areas of interest which have been in the background for a long time. This move has been motivated some years earlier than I...
Marriott International Reports First Quarter Net Income of $172M; North American RevPAR up 6.3%
Marriott International, Inc. | April 30, 2014
BETHESDA, Md., April 29, 2014 HIGHLIGHTS First quarter diluted EPS totaled $0.57, a 33 percent increase over prior year results; North American comparable systemwide RevPAR rose 6.3 percent in the first quarter with average daily rates up 3.3 percent; On a constant dollar basis, worldwide comparable systemwide RevPAR rose 6.2 percent in the first quarter, including a 3.2 percent increase in average daily rate; Marriott repurchased 7.0 million shares of the company's common stock for $356 million during the first quarter. Year-to-date, the company repurchased 9.0 million shares for $467 million; Comparable company-operated house p...
Soaring Eagle Casino and Resort Installs InvoTech UHF-RFID Uniform System to Reduce Costs
InvoTech Systems | April 30, 2014
Why Did a Four-Diamond Casino Resort Automate Control of 20,000 Uniforms? Property Taps InvoTech to Track Accountability of New Uniform Inventory to Lower Replacement Expense, Increase Efficiency LOS ANGELES, CA - April 30, 2014 - InvoTech Systems, Inc. announced Soaring Eagle Casino and Resort implemented InvoTech's UHF-RFID Uniform Management System to automate uniform tracking, accounting, and reporting for 20,000 newly designed uniforms. Soaring Eagle also installed InvoTech in the property's uniform distribution center to establish 100% accountability and reduce replacement expenses. The InvoTech Uniform System interfaces with the ...
Aimbridge Hospitality to Complete $11 M Renovation of Dallas/Addison Marriott Quorum by the Galleria
Aimbridge Hospitality | April 30, 2014
DALLAS (April 30, 2014) - Aimbridge Hospitality, the nation's second largest independent hotel management and investment firm, announced that it will complete an $11 million renovation at the Dallas/Addison Marriott Quorum by the Galleria by the end of 2014. The renovated property will offer guests the perfect balance of pleasure and productivity with its stylish lobby and expanded meeting facilities. Renovations will include: New lobby Addition of a brand new 3,000 square foot junior ballroom, perfect for corporate and social events New walk-in showers and upgraded baths in king guest rooms New beds in all guest rooms Upgrades to...
Benchmark Hospitality’s Chefs at World of Whirlpool Win Gold Medal in Indianapolis ACF Competition
World of Whirlpool | April 30, 2014
The Woodlands (Houston), Texas, April 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has announced that Executive Chef Ender Oktayuren and Sous Chef James Bingham of World of Whirlpool, a Benchmark Conference Center® and Whirlpool Corporation's product experience showplace in downtown Chicago, won the Gold Medal at the Indianapolis American Culinary Federation State Competition. The chefs won the Gold Medal in the recently held competition within the Professional Two-Man Mystery Basket Category. Ken Jesina, conference center manager, made the announcement. "It was wonderful to have ...
Hyatt Regency Denver Tech Center Touts Superior Cell Signal Coverage with RoamBoost by RoamingAround
RoamingAround | April 29, 2014
RoamingAround's Cellular Signal Enhancement System is ensuring each guest receives a strong mobile signal whenever and wherever it is needed BOSTON, MASS. - APRIL 29, 2014 - The Hyatt Regency Denver Tech Center has raised the bar once again in its commitment to customer service by ensuring that all guests can receive consistent cellular data and voice coverage no matter where they are on property. Recently the AAA Four Diamond hotel installed the RoamBoost Cellular Signal Enhancement solution from RoamingAround to improve mobile connectivity for guests. As part of this Distributive Antenna System (DAS), RoamingAround installed 16 anten...
Benchmark Hospitality Names Linda Cerra GM for The Johnson Foundation at Wingspread, Racine, WI
Benchmark Hospitality International | April 29, 2014
The Woodlands (Houston), Texas, April 29, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed Linda Cerra general manager for The Johnson Foundation at Wingspread. The property is a Benchmark Conference Center® located in Racine, Wisconsin. Ellen Sinclair, senior vice president, made the announcement. "It is with great pleasure that I congratulate Linda on her new appointment as general manager responsible for The Johnson Foundation at Wingspread," said Ms. Sinclair. "She stepped in as interim general manager and in a short time effectively created an environment of "Be the D...
Aimbridge Hospitality Completes $11 M Renovation of 296-key Embassy Suites Nashville Airport Hotel
Aimbridge Hospitality | April 29, 2014
DALLAS, TEXAS (April 29, 2014) - Aimbridge Hospitality announced today the completion of an incredible $11 million renovation of the Embassy Suites Nashville Airport hotel. The Embassy Suites Nashville-Airport hotel has been completely transformed and made new throughout as a result of this extensive renovation, which improved all areas of the hotel. This cutting edge renovation brings the hotel to the forefront of the current Embassy Suites brand design and programming vision - and includes the following: A completely new and enhanced Front Entrance/Registration and Lobby experience A new Guest Pantry with a complete stock of food a...
The Shift in Desktop to Mobile & Tablet Continues to Transform Hotel Bookings in Q1 2014
the Author and HeBS Digital | April 29, 2014
By Max Starkov The results from Q1 of 2014 demonstrate a tremendous and continuous shift in hotel bookings and customer engagements from desktop to mobile and tablet devices. Over 36% of web visitors and nearly 34% of page views were generated from non-desktop devices (mobile and tablet), while over 15% of bookings and nearly 14% of room nights and revenue came from tablets and mobile devices. There is no doubt that hoteliers must up their marketing and distribution game in this multi-channel, multi-device world we live in. The Mobile vs. Tablet Argument When analyzing the shift from desktop, the three devices - desktop, mobile (smartp...
Choice Hotels Reports Q1 2014 Net Income of $18.9M, a 22% Increase Over Prior Period; RevPAR up 5.6%
Choice Hotels | April 29, 2014
ROCKVILLE, Md., April 28, 2014 -- Choice Hotels International, Inc. (NYSE: CHH) today reported the following highlights for the first quarter of 2014: Diluted earnings per share ("EPS") for the three months ended March 31, 2014 totaled $0.32, an increase of 23 percent from the same period of 2013. Diluted EPS from continuing operations for the three months ended March 31, 2014 totaled $0.29, an increase of 12 percent from the same period of 2013. Earnings before interest, taxes, depreciation and amortization ("EBITDA") from franchising activities for the three months ended March 31, 2014 totaled $40.1 million, an increase of 15 perc...
Hyatt and LATAM Hotel Corp. to Develop 10 Hyatt Place Hotels in Central America and Mexico
Hyatt Place | April 28, 2014
The first Hyatt Place hotels to debut as part of a master development agreement are located in Nicaragua, Guatemala, El Salvador and Honduras April 28, 2014 - CHICAGO - Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a master development agreement with LATAM Hotel Corp. to develop 10 Hyatt Place hotels in Central America and Mexico and that Hyatt affiliates have entered into franchise agreements with LATAM Hotel Corp. for the first five hotels: Hyatt Place Managua in Nicaragua, Hyatt Place Guatemala City in Guatemala, Hyatt Place San Salvador in El Salvador, and Hyatt Place San Pedro Sula and Hy...
Acclaimed FCS e-Housekeeping Solution for “Smart Hotels” Receives Added Features in V2 Release
FCS | April 28, 2014
The highly praised e-Housekeeping solution from FCS is now available with more advanced features for hotel customers worldwide Atlanta, USA - April 28, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the General Availability (GA) of FCS e-Housekeeping V2 with enhancements for executives, supervisors, and room attendants. The new version's upgraded functionality further heightens the benefits of the industry's already leading housekeeping solution, which has received accolades from hospitality trailblazers, as well as Singapore's Member of Parliament, Cabinet ...
54-Room Bay Harbor Hotel Development Moves Forward in Planning
BuildCentral | April 28, 2014
Hotel-Online and BuildCentral Add/Update 167 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. April 28, 2014 - Hotel-Online and BuildCentral have added or updated 167 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Sawmill Area Hotel (Albuquerque, NM) Caesars Resort (Woodbury, NY) Phipps Plaza Hotel (Atlanta, GA...
