Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Educational Institute and TripAdvisor® Collaborate on Reputation Management Training
the American Hotel & Lodging Educational Institute | April 9, 2014
Orlando, Florida, April 2014-The American Hotel & Lodging Educational Institute (EI), in partnership with TripAdvisor®, has developed a 30-minute online tutorial that introduces front-line staff to the concept of reputation management. Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. Managing a property's online reputation is essential, as guest reviews contribute-positively or negatively-to a property's bottom line. "TripAdvisor® Reputation Management for Front-Line...
HeBS Digital Wins Three IAC Awards, Including Best Hotel and Lodging Interactive App
HeBS Digital | April 8, 2014
HeBS Digital received three Internet Advertising Competition (IAC) awards, continuing a method of excellence in digital technology, hotel website design and digital marketing campaigns. The IAC awards honor innovation in nine competitive online categories. NEW YORK, NY April 08, 2014 - HeBS Digital, the industry's leading hotel digital marketing, website design and direct online channel firm, was the proud recipient of three Internet Advertising Competition (IAC) awards. The agency earned awards for "Best Hotel and Lodging Interactive Application" and "Outstanding Website." HeBS Digital received the following IAC Awards: Best Hotel and ...
Aimbridge Hospitality to Manage the 218-key Embassy Suites Bloomington in Minnesota
Aimbridge Hospitality | April 8, 2014
Dallas, Texas (April 8, 2014) - Aimbridge Hospitality announces it has been awarded the management contract for the Embassy Suites Bloomington Hotel - a Hilton Family Hotel. Conveniently located just five miles from Minneapolis-St. Paul International Airport, the Embassy Suites Bloomington is located within three miles of 16.1 million square feet of office space, occupied by major corporate users including Best Buy, Target, US Bank, Dairy Queen, United Health Group, General Mills, Buffalo Wild Wings and Heinz, among others. The hotel also serves as the gateway to area attractions such as the Mall of America, The Metrodome and Xcel Energ...
Hotel Equities Expands Portfolio in Texas and Florida with Management of Two Wyndham Branded Hotels
Hotel Equities (HE) | April 8, 2014
Atlanta, GA - April 8, 2014 - Atlanta-based Hotel Equities (www.hotelequities.com) recently announced its selection to manage two Wyndham branded hotels, one property on International Drive in Orlando, Florida and a brand new hotel in Southwest Texas. The firm's eleventh management contract in Florida marks its first in the booming Orlando market. For its entry into the state of Texas, the firm was tapped for a new-build property set to open later this month. "We are thrilled to add our first hotel in the state of Texas," said Joe Reardon, Vice President of Business Development for HE. "Cotulla and LaSalle County are the site of one of ...
Carlson Rezidor Signs Radisson Blu Udaipur Palace Resort & Spa in Rajasthan, India
Carlson Rezidor Hotel Group | April 7, 2014
Mumbai (April 7 2014) - Carlson Rezidor Hotel Group announces the partnership with Rockwood Hotels & Resorts Ltd on the signing of Radisson Blu Udaipur Palace Resort & Spa, formerly known as the Sheraton Udaipur Palace Resort & Spa. Radisson Blu Udaipur Palace Resort & Spa will be the first Radisson Blu hotel in Udaipur and is expected to open in May 2014. Often referred to as Venice of the East, Udaipur is known for its history, culture and breathtaking scenery. It is home to magnificent lakes, grandiose palaces, temples and historic forts. "We are aggressively growing our presence and reinforcing our leadership positio...
New Owner and Property Manager for Georgian Terrace Hotel
BuildCentral | April 7, 2014
Hotel-Online and BuildCentral Have Updated 232 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. April 7, 2014 - Hotel-Online and BuildCentral have reported 232 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Hampton Inn & Suites Boerne (Boerne, TX) Hilton Branson Convention Center (Branson, MO) La Posada De Santa Fe...
Etkin Johnson Real Estate & White Lodging Open the 215-room Denver Marriott Westminster
White Lodging Services Corporation | April 4, 2014
WESTMINSTER, Colo., April , 2014 -- Etkin Johnson Real Estate Partners and White Lodging Services today announced the opening of the 215-room Denver Marriott Westminster full service hotel and Tiller's Kitchen & Bar restaurant in Westminster, Colo. "I am excited for the hotel opening and to represent the Marriott brand here in Colorado," said General Manager Dave Kennedy. "We are looking forward to welcoming guests and providing a quality experience for both visitors and those that live in the local community." Previously, Kennedy was the general manager at the Renaissance Flatiron Hotel in Broomfield, Colo. Kennedy joined White Lod...
A.F.N.S. Condado Investment & IHG Open First Holiday Inn Express in San Juan, Puerto Rico
April 4, 2014
MIAMI--InterContinental Hotels Group (IHG) (LON:IHG) (NYSE:IHG) (ADRs), today announced the opening of the first Holiday Inn Express® hotel in the Condado district of San Juan, Puerto Rico. This 115 room hotel opening brings IHG's hotels in Puerto Rico to four including the recently renovated InterContinental® San Juan, Holiday Inn® Mayaguez & Tropical Casino and the Holiday Inn® Ponce & Tropical Casino hotels. With hotels situated in almost every key market throughout the region, IHG has over 80 hotels in Central America, South America and the Caribbean. "Holiday Inn Express is one of the fastest-growing hotel brands in the...
CSM Lodging & MDG Development Form Joint Venture for New 125-key Hyatt Place Hotel, Lansing, MI
CSM Lodging | April 1, 2014
Minneapolis, Minnesota, April 1, 2014 ... CSM Lodging, a division of CSM Corporation, has announced the latest addition to the growing hotel management and ownership-company's portfolio: The Hyatt Place® in Lansing Township, Michigan. The six-story, 125-key Hyatt Place Lansing hotel will be located in the Heights at Eastwood adjacent to the Eastwood Towne Center. Along with the Hyatt Place Lansing Eastwood hotel, the Heights at Eastwood will be home to 100,000 sq. ft. of in-line retail and a 125-unit luxury apartment building. Construction for the new $18.3 million, 82,000 sq. ft. Hyatt Place Lansing Eastwood is expected to commence in...
Marriott International Completes Acquisition of Protea Hospitality Group
Marriott International, Inc. | April 1, 2014
Bethesda, Md., USA and Cape Town, April 1, 2014 – Marriott International, Inc. (NASDAQ: MAR) today became the largest hotel company in Africa according to published information, and nearly doubled its presence in its Middle East and Africa region to more than 160 hotels and 23,000 rooms as it completed its acquisition of the 116-hotel Protea Hospitality Group (PHG), based in South Africa. Marriott now operates or franchises more than 4,000 hotels in 79 countries. At the same time, Marriott said that its pipeline of new hotels in the Middle East and Africa, including Protea's pipeline, is now more than 65 hotels and 14,300 rooms, inclu...
RB Capital Hotels & IHG Open the 442-room Holiday Inn Express Singapore Clarke Quay
Holiday Inn Express | March 31, 2014
New Delhi, India, 31 March 2014: InterContinental Hotels Group (IHG) is welcoming its newest addition to its Holiday Inn Express family in Singapore. The 442-room Holiday Inn Express Singapore Clarke Quay has opened its doors in one of Singapore's liveliest food and entertainment districts. Getting to Holiday Inn Express Singapore Clarke Quay is a quick and convenient 20-minute drive from Changi International Airport, ensuring that travellers lose no time at all before heading out to explore the best Singapore has to offer. Guests will find themselves in the heart of the city and steps away from the riverfront, famous for the city's mos...
Spring Construction Start for Mesa Sheraton Hotel
BuildCentral | March 31, 2014
Hotel-Online and BuildCentral Add/Update 166 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. March 31, 2014 - Hotel-Online and BuildCentral have added or updated 166 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: LA Warner Center (Canoga Park , CA) Courtyard by Marriott Honolulu Airport (Honolulu, HI) 35th Str...
Elyon Hotels & Best Western Embark on Sri Lanka Expansion; BEST WESTERN Elyon Colombo to Launch 2014
BEST WESTERN INTERNATIONAL | March 28, 2014
(Bangkok - March 27th, 2014): Best Western International is embarking on a major expansion strategy in one of Asia's most exciting emerging markets - Sri Lanka. This year, the company, which operates more than 4,000 hotels worldwide, will plant its flag in Sri Lanka for the first time in its 68-year history. Best Western International and local company "Elyon Hotels" have signed a development partnership to develop the iconic Best Western brand across the country, offering hospitality management expertise to existing and proposed hotels island-wide. The inaugural property to be launched this summer will be the 60-room BEST WESTERN Elyon...
Benchmark Hospitality Names Robert Parody Director of Food & Beverage for Costa d’Este Beach Resort
Costa d'Este Beach Resort | March 28, 2014
The Woodlands (Houston), Texas, March 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Robert Parody director of food & beverage for Costa d'Este Beach Resort. Ed Riley, general manager for the property, Benchmark's Personal Luxury Resort® located oceanside in Vero Beach, Florida, made the announcement. "It is with pleasure that I welcome Robert to Costa d'Este," said Mr. Riley. "He comes to us highly credentialed and with a talent for assembling top-drawer, award-winning food & beverage teams. He is a terrific addition to our executive leadership at the resort." Rob...
Accor Enters Agreement with Dominvs Hospitality to Open Mercure Sheffield Parkway, UK
Mercure | March 28, 2014
Accor, the world's leading hotel operator and market leader in Europe, has entered into a franchise agreement with Dominvs Hospitality to open the Mercure Sheffield Parkway hotel. Formerly the Aston Sheffield hotel, the 78-room hotel is located in the heart of the Sheffield Business District, just 4 miles from Sheffield city centre and within a stone's throw of Meadow Hall Shopping Centre. The hotel is well equipped with a bar and restaurant, event and meeting facilities, secure parking and free Wifi. Thomas Dubaere, Chief Operating Officer Hotel Services, Accor UK & Ireland said: "We are very pleased to welcome the Mercure Sheffiel...
Hyatt Hotels to Soon Open New Hyatt Place and Hyatt House Hotels in China
Hyatt Place | March 28, 2014
CHICAGO (March 28, 2014) – As the first Hyatt Place hotel in China prepares to open in May, Hyatt Hotels Corporation (NYSE: H) announced several new Hyatt Place and Hyatt House projects that will introduce these two Hyatt brands to China. The Hyatt Place and Hyatt House brands are rooted in extensive consumer research, which indicates that guests blend their personal and professional lives while traveling and want a hotel that accommodates this lifestyle. To embody this, the two brands offer casual hospitality in a smartly designed, high-tech and contemporary environment. Hyatt Place, an upscale select service brand, offers a stylish,...
NewcrestImage Names Cathy Kuzski As President Of Management Division
NewcrestImage | March 27, 2014
Cathy Kuzski has joined NewcrestImage as president of the management division, with responsibility for operating the company's growing portfolio of properties. She culminated a 27-year career with Marriott International, serving most recently as Area Director for Select Service and Extended Stay Lodging in Texas. Currently, NewcrestImage owns and operates 25 hotels with an asset value of more than $311 million, including properties under development that will open during 2014. Room revenues are expected to reach $50 million by the end of this year. "During her distinguished tenure with Marriott, Cathy achieved an enviable record of incr...
Bonaventure Resort & Spa, Fort Lauderdale, Introduces “High Impact Meetings”
Bonaventure Resort & Spa | March 27, 2014
Fort Lauderdale, Florida, March 2014 ... Bonaventure Resort & Spa, a Benchmark Resort® and Benchmark Conference Center®, has announced a new concept in conferencing: "High Impact Meetings." Taking full advantage of its newly renovated conference center and unparalleled in-house production and Destination Management capabilities, South Florida's top meetings resort delivers High Impact Meetings within 80,000 sq. ft. of indoor and outdoor space and an award-winning, distraction-free environment. Bonaventure Resort & Spa is ideal for large national, corporate, and sales group meetings that require a great deal of space and techno...
IHG Reveals New Holiday Inn Express Prototype Design Co-Created With Hotel Owners
March 27, 2014
Guest Insights assist in creation of enhanced design to meet guests' changing needs and drives value for owners ATLANTA, March 27, 2014 -- Through guest and hotel owner insights, InterContinental Hotels Group (IHG) [LON:IHG, NYSE:IHG (ADRs)], one of the world's leading global hotel companies, today announced the next evolution of the prototype for its Holiday Inn Express® brand. Developed for the brand's portfolio of hotels in the U.S. and Canada, the updated prototype design is designed to further position the Holiday Inn Express brand as the "smart" choice for guests and owners. This next generation prototype is expected to deliver e...
Hoteliers: Grow Online Revenue with ‘Is Your Digital Marketing Vendor Just Not into You’ Promotion
HeBS Digital | March 27, 2014
HeBS Digital, the industry's leading digital technology, full-service hotel marketing and website design firm, understands that a great relationship should equal high website revenue + ROI. Hoteliers that make the change to HeBS Digital will save 20% on a Responsive Website Design Package. New York, NY March 27, 2014 - HeBS Digital, the industry's leading digital technology, full-service hotel marketing, website design and direct online channel consulting firm, has launched the "Is Your Digital Vendor Just Not That into You" promotion for hoteliers looking to grow their website revenues and ROIs. Recognizing that the key to site convers...
Hotel Equities Enters Franchise Agreement to Develop a New Build $52 M Residence Inn by Marriott
Hotel Equities | March 26, 2014
Atlanta, GA-March 26, 2014-Hotel Equities (www.hotelequities.com), an Atlanta-based hotel management, ownership and development company, kicked off the celebration of its 25th anniversary year with the execution of a Marriott franchise agreement to develop a new construction $52 million custom-built Residence Inn by Marriott in Miami Beach/Surfside, Florida. "Building a ground-up, resort-style hotel in this coveted Miami Beach location with a Marriott Residence Inn franchise marks a high point in our firm's history," said Fred Cerrone, founder, President and CEO of Hotel Equities. "This deal helps define our award-winning, growth-focuse...
FCS Unveils Smart Device-Friendly Website that Caters to Growing Visitor Numbers
FCS | March 26, 2014
Revamped site showcases new FCS products and highlights consultative services for complex projects and customized solutions Hong Kong - March 26, 2014 - FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of its new corporate website; a move which was necessitated by the company's increased global presence and fulfills the company's need to provide enhanced functionality and streamlined communications to its enlarged customer base accessing the site from multiple device types. Along with a fresh look and feel, the new FCS website serves as a quick access tool...
Five Tips to Heightened Hotel Sustainability with a Mobile Key Front Desk Bypass Option
OpenWays | March 25, 2014
More travelers and meeting planners are including a hotel's sustainability efforts in its selection criteria; Mobile key expert, OpenWays, offers five tips on how mobile key implementation can offer an environmentally friendly program that improves the bottom line, enhances sustainability programs and appeals to millennial travelers Los Angeles-MARCH 25, 2014-Two-thirds of today's travelers "often or always consider the environment when choosing a hotel" - especially Millennials / Generation Y- according to a recent TripAdvisor report. The growing demand for green travel, especially in the group segment, combined with recent findings sh...
Cancun’s Largest Resort Chain, Palace Resorts, Automates Linen and Laundry Operations with InvoTech
Palace Resorts | March 25, 2014
InvoTech Increases Efficiency and Control for Palace Resorts' 7 Properties and Laundry Distribution Center LOS ANGELES - March 25, 2014 - Palace Resorts, the company that sets the standard in five-star, all-inclusive resort accommodations, recently installed the InvoTech Systems, Inc. Multi-Property RFID Linen and Laundry Systems for automated linen and laundry control and cost reduction. Palace Resorts implemented the InvoTech Linen System at all of its resort properties and installed InvoTech's Laundry System at the Palace Resorts laundry distribution center. The InvoTech Systems provide Palace Resorts with complete control over linen...
