Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
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Operations
HRI Lodging to Manage Arizona’s Historic Crowne Plaza® San Marcos Golf Resort; Owned by Interwest
HRI Lodging | February 13, 2014
New Orleans, LA (February 13, 2014) - HRI Lodging (HRIL) has been selected by ownership to manage the historic Crowne Plaza® San Marcos Golf Resort in Chandler, Arizona, effective February 3, 2014, announced Gary Gutierrez, president of HRI Lodging. Interwest Capital, a national leader in the hospitality sector, acquired the property in January 2013 and completed $8.5 million in renovations in the fourth quarter of 2013. The resort will be HRI Lodging's first hotel under the InterContinental Hotels Group (IHG®) flag and brings HRI Lodging's total portfolio of hotels to 17. HRI Lodging now manages three of Interwest Capital's propertie...
Hotel Equities Names Drew Salapka Vice President of Sales and Revenue Generation
Hotel Equities | February 12, 2014
ATLANTA (February 12, 2014) - Atlanta-based Hotel Equities (HE) recently named Drew Salapka to the position of Vice President of Sales and Revenue Generation. His responsibilities include leading the sales and revenue generation team which is responsible for the daily inventory and rate management of the firm's hotels. His team analyzes the demand for all markets, evaluates market strengths and weaknesses, and reports key statistics that impact the industry and individual hotels. The team also manages sales processes and directs the ongoing training of all key sales and revenue staff members. "Drew's analytical abilities, business sense...
Benchmark Hospitality Names Mike Lauria Director of Operations at Florida’s Bonaventure Resort & Spa
Bonaventure Resort & Spa | February 12, 2014
The Woodlands (Houston), Texas, February 12, 2014 - Benchmark Hospitality International, a leading U.S.-based hospitality management company, has appointed Mike Lauria director of operations for Bonaventure Resort & Spa, a Benchmark Resort® located in Fort Lauderdale. Charles Reece, Benchmark's general manager at the resort, made the announcement. "It is with great pleasure that I announce Mike's promotion at our resort," said Mr. Reece. "He comes to his new position with a legacy of service and excellence at Bonaventure Resort & Spa. Mike is a wonderful example of Benchmark's 'Be The Difference' service culture and of our comp...
It’s ‘Engagement’ Season: Give Guests Mobile Offers They LOVE via RoamingAround
RoamingAround | February 11, 2014
Hoteliers can now build lasting, one-on-one relationships with their guests through creative and targeted mobile offers that establish differentiation, build loyalty and increase revenues BOSTON, MASS. - FEBRUARY 11, 2014 - LOVE is in the air, especially between guests and their mobile devices. Today, 75% of all people on earth have a mobile phone, and 56% of Americans own a smartphone. The average person checks his or her phone 110 times a day. With so much passion for one-on-one mobile interaction at consumers' fingertips, it's time that hoteliers share in the romance. RoamingAround's "Mobile Engagement" service is a true matchmaker f...
Owned by GF Properties & Managed by Sage Hospitality, Springhill Suites Hotel Opens in Oceanside, CA
SpringHill Suites by Marriott | February 11, 2014
Oceanside, California - February 11, 2014 - The 149-suite SpringHill Suites by Marriott in Oceanside, California is oficially open for business. Located at 110 North Myers Street, the SpringHill Suites San Diego Oceanside/Downtown will operate as a Marriott franchise, owned by GF Properties Group, LLC and managed by Sage Hospitality of Denver, Colorado. The SpringHill Suites San Diego Oceanside/Downtown is a stylish retreat where the coastal casual vibe of the beach is wrapped inside a low-key all-suite hotel. Located in downtown Oceanside the hotel offers guests convenient access to Camp Pendleton, Oceanside Pier, Mission San Luis Rey ...
Choice Hotels Ascend Hotel Collection Adds Five New Domestic Hotels
Ascend Hotel Collection | February 10, 2014
ROCKVILLE, Md., Feb. 10, 2014 -- Ascend Hotel Collection from Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, today announced the addition of five domestic hotels to the brand portfolio, attesting to the great momentum that the brand has seen over the past year. Ascend Hotel Collection is a portfolio of upscale independent hotels, each located in distinct destinations, rich in character. In 2013 the Collection nearly doubled in size, and with these latest additions, now claims 121 properties worldwide. "Ascend Hotel Collection is experiencing tremendous growth and partnering with some really sp...
Holiday Inn New York City Midtown will be Converted to Hyatt in September 2014
BuildCentral | February 10, 2014
Hotel-Online and BuildCentral Have Updated 170 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. February 10, 2014 - Hotel-Online and BuildCentral have reported 170 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Hyatt Regency McCormick Place (Chicago, IL) Holiday Inn Express Tucson-Airport (Tucson, AZ) Aqua Waikiki Wav...
Fred Trimble Named Assistant Director of Sales for Bonaventure Resort & Spa, Fort Lauderdale
Bonaventure Resort & Spa | February 7, 2014
A Benchmark Resort The Woodlands (Houston), Texas, February 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed Fred Trimble assistant director of sales for Bonaventure Resort & Spa, a Benchmark Resort® located in Fort Lauderdale. Charles Reece, Benchmark's general manager at the resort, made the announcement. "It is such a pleasure to announce Fred's promotion here at Bonaventure Resort & Spa," said Mr. Reece. "He has infectious energy and passion for his work, for his fellow employees and for our customers. Fred has experienced remarkable success at our resort, an...
RLJ Lodging Trust to Acquire for $313 million a 10-Hotel West Coast Portfolio of Hyatt Hotels
RLJ Lodging Trust | February 7, 2014
BETHESDA, Md.--February 6, 2014--RLJ Lodging Trust (NYSE: RLJ) ("RLJ") and Hyatt Hotels Corporation (NYSE: H) ("Hyatt") today announced that Hyatt affiliates have entered into a definitive purchase and sale agreement for RLJ to acquire a portfolio of 10 hotels totaling 1,560 rooms (the "Hyatt Portfolio") consisting of Hyatt, Hyatt Place and Hyatt House hotels. A Hyatt affiliate will continue to manage the hotels under new management agreements. The Hyatt Portfolio, which is located primarily on the West Coast, is expected to be acquired for a total purchase price of approximately $313 million. RLJ intends to spend approximately $25 mill...
Tammy Pahel Appointed as Spa Director for South Florida’s Turnberry Isle Miami
February 5, 2014
AVENTURA, FL (February 5, 2014) - Turnberry Isle Miami, South Florida's legendary resort and private club, has appointed Tammy Pahel as Spa Director, effective immediately. In her new role, Pahel is responsible for overseeing the property's Mediterranean-style Spa & Fitness center, which has consecutively maintained its Four-Star Spa status from Forbes Travel Guide since 2004, when the spa ratings were first published. Pahel returns to Turnberry Isle Miami after opening the spa under the same position in 2001. "Tammy has established herself as a leader in the spa, fitness and wellness industry, with twenty-plus years of experience,"...
Sage Hospitality Names Todd Iseri as Area Director of Sales & Marketing
The Oxford Hotel | February 4, 2014
Overseeing Denver's Oxford Hotel and The Crawford Hotel at Denver Union Station Denver, Colo. (Feb. 4, 2014) - Denver's Sage Hospitality, one of the nation's top hotel investment and management companies, has named Todd Iseri as the Area Director of Sales & Marketing overseeing Denver's Oxford Hotel and the new Crawford Hotel, an independent hotel opening in Denver Union Station this summer. Iseri has been at Sage's Napa Valley Marriott Hotel & Spa in Napa, California since 2008, most recently serving as the Director of Sales & Marketing. He previously served as the Director of Sales & Marketing at the Valley River Inn a...
The Gale South Beach Relying on RoamBoost by RoamingAround for Enhanced Cellular Coverage
RoamingAround | February 4, 2014
Hotel owner and management group, Menin Hospitality, adopts the scalable DAS solution BOSTON, MASS. - FEBRUARY 4, 2014 - Insufficient cell coverage at a hotel isn't just a problem for guests; it can also affect internal communications for management, staff and restaurant/nightclub patrons. Such was the case at the Gale South Beach in Miami, Fla., a Menin Hospitality property. During a $35 million restoration initiative with considerable infrastructure and cosmetic upgrades, hotel management's attention was drawn towards the challenge of poor cellular reception. Cell service was nonexistent on the first floor and basement levels, both of...
The Top Ten Questions to Ask Your Paid Search Vendor
the Authors and HeBS Digital | February 4, 2014
by Max Starkov & Sara O'Brien In spite of the array of trendy new digital marketing initiatives and formats available to hoteliers today, the reliable old search engines still generate more than 50% of website revenue in hospitality (HeBS Digital, OTX Research). Not surprisingly, Search Engine Marketing (SEM)/Paid Search is currently the most popular online advertising format: More than 45% of every online advertising dollar is spent on search engine marketing (IAB). Paid search allows your hotel, resort or casino to: Promote concrete specials and rates Focus on selected markets - feeder markets, nationwide, global, and others C...
White Lodging Releases Additional Information About Data Breach Investigation
White Lodging Services Corporation | February 4, 2014
MERRILLVILLE, Ind., Feb. 4, 2014 -- Officials of White Lodging Services Corporation, an independent hotel management company, announce the suspected breach of point of sales systems from the period March 20 - December 16, 2013 at food and beverage outlets, such as restaurants and lounges, at 14 properties. In addition, there was one property where the point of sale system and property management system used at the front desk were also suspected as affected. White Lodging manages hotels under agreements with the hotel owners and is a distinct and separate entity from specific hotel brands. The food and beverage outlets affected by the su...
Marriott’s Response to White Lodging Data Breach
February 3, 2014
February 3, 2014 Marriott International Statement as of February 1, 2014; 10:00 a.m. (ET) One of our franchise management companies has experienced unusual fraud patterns in connection with its systems that process credit card transactions at a number of hotels across a range of brands, including some Marriott-branded hotels. They are in the midst of the investigation and are in close contact with the banks and credit cards companies. We are working closely with the franchise management company as they investigate the matter. Because the suspected breach did not impact any systems that Marriott owns or controls, we do not have additiona...
Autograph Collection Set to Debut in Sydney, Australia, San Diego, California and Chicago
Autograph Collection | February 3, 2014
To Welcome Pier One Sydney Harbour, Pier South Resort in San Diego and the Hotel Chicago Bethesda, Md., February 3, 2014 – The Autograph Collection, an exclusive portfolio of hotels recognized for championing independence, is thrilled to announce its debut in three of the world's most exciting destinations. This season, Autograph Collection proudly welcomes Pier One Sydney Harbour in Sydney, Australia, the ocean front Pier South Resort in San Diego, California, and the Hotel Chicago (formerly the Hotel Sax) in Chicago, Illinois. Nearing 60 hotels worldwide, these three new extraordinary hotel experiences represent Autograph Collectio...
Plans for Oxford Suites Paso Robles in California Approved by City
BuildCentral | February 3, 2014
Hotel-Online and BuildCentral Add/Update 167 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. February 3, 2014 - Hotel-Online and BuildCentral have added or updated 167 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Harbor Bay Club Hotel (Alameda , CA) Statler Hotel Site Redevelopment/Fitzgerald Place Complex (D...
Plans Released for the Nobu Hotel and Restaurant at the Eden Roc Miami Beach in Florida
Nobu Hospitality | February 3, 2014
Eden Roc, Nobu Hospitality & Destination Hotels & Resorts to Create this 'Hotel within a Hotel' MIAMI, Feb 3, 2014 -- Nobu Hospitality LLC and Eden Roc LLLP announced plans for the Nobu Hotel within the Eden Roc Miami Beach. The Nobu Hotel and Restaurant will be a 'hotel within a hotel' comparable in tactic to the highly successful Nobu Hotel at Caesars Palace Las Vegas which was named as one of the Hottest New Hotels of 2013 by CNN. The strategy with the Nobu Hotel at Eden Roc is centered upon underscoring and showcasing the Eden Roc name with the Nobu Hotel as an additional offering within the Eden Roc property. The Nobu Resta...
Winegardner & Hammons Promotes Jason Kreul to Senior VP
Winegardner and Hammons, Inc. | January 30, 2014
CINCINNATI – Winegardner and Hammons, Inc. (WHI) is proud to announce the promotion of Jason Kreul to senior vice president – operations, after serving as vice president – food & beverage since 2011. Jason is responsible for overall hotel operations in addition to overseeing an industry best management team. "We are pleased to announce this well-deserved promotion for Jason Kreul," said Mike Conway, WHI president. "In his new role, Jason will leverage his significant industry experience to ensure a continued focus of operational excellence and exceeding customers' expectations." Jason joined WHI in 1993 as an assistant general...
InvoTech Systems Installs Uniform, Linen, and Laundry Management Systems at Canouan Resort
InvoTech Systems | January 30, 2014
Luxury Caribbean Resort Implements UHF-RFID Inventory Tracking Systems to Control High-Value Uniform and Linen Assets LOS ANGELES, CA - January 30, 2014 - InvoTech Systems, Inc. announced that the luxury Canouan Resort on Canouan Island Heart of the Grenadines installed the InvoTech UHF-RFID System for managing the resort's uniforms, linens, and laundry operations. InvoTech is a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals, and commercial laundry operators. Click here for more information on InvoTech's Linen, Uniform, and Laundry Systems. InvoTech Uniform,...
Norm Santos Appointed as General Manager of the 173-key Lake Arrowhead Resort & Spa in California
Lake Arrowhead Resort & Spa | January 30, 2014
January 30, 2014 (Lake Arrowhead, California) - Lake Arrowhead Resort & Spa, managed by Crescent Hotels & Resorts and part of Marriott International's exclusive Autograph Collection of upscale independent hotels, has announced the appointment of Norm Santos as General Manager. With more than two decades of experience in hotels and hospitality management, much of it at Marriott International properties, Santos oversees all operations at the historic lakeside resort located high above Los Angeles in the San Bernardino National Forest. The new General Manager's responsibilities include assisting in the resort's sales and marketing ...
Thomas Meding Appointed Area Vice President of sbe’s Florida Hotel Portfolio
sbe | January 30, 2014
MIAMI - January 30, 2014 - sbe is pleased to announce the promotion of Thomas Meding to Area Vice President. Transitioning from his former role as Area General Manager, Meding will now oversee sbe's full Miami hotel portfolio, ensuring the growth and expansion of sbe venues across all hospitality verticals in the Florida market. In his new position, Meding will lead over 850 employees; guide, train and develop leadership teams; and ensure the financial performance of each venue. sbe's Florida hotel portfolio includes SLS Hotel South Beach, The Raleigh Hotel and the recently opened Redbury South Beach. "It has been an honor to grow and e...
White Lodging Completes Renovations of 170-key Hilton Garden Inn Lake Forest/Mettawa in Illinois
White Lodging | January 30, 2014
January 30, 2014 - METTAWA, Ill. - White Lodging Services is pleased to announce the 170-room Hilton Garden Inn Lake Forest/Mettawa completed its renovation of the lobby and restaurant areas. Hilton Garden Inn Lake Forest/Mettawa now features elements of Project Grow, a major brand revitalization initiative, that includes upgrades to the property's communal spaces, including the lobby and the guest reception area. As part of the "Project Grow" initiative, the hotel updated carpet, wall vinyl, light fixtures and accent décor. Additionally, new and inviting seating areas were created. "Our property's recent lobby and restaurant renovatio...
White Lodging Completes Renovation of the 148-room Hilton Garden Inn Detroit/Novi in Michigan
White Lodging | January 29, 2014
January 29, 2014 - NOVI, Mich. - White Lodging Services is pleased to announce the 148-room Hilton Garden Inn Detroit/ Novi has completed lobby and guest space renovations. Hilton Garden Inn Detroit/ Novi now features elements of Project Grow, a major brand revitalization initiative, that includes upgrades to the hotel's communal spaces including the lobby and the guest reception area. Tailored color schemes, seating arrangements, lobby bars and updated floor and tile work are hallmarks of the "Project Grow" initiative and Hilton Garden Inn Detroit/ Novi has brought that philosophy to its hotel. "'Welcome to the Garden' is more than jus...
