Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Four Personal Luxury Resorts & Hotels Earn Place on U.S. News & World Report’s List of Best Hotels
January 28, 2014
United States Properties Include Bardessono, Hotel 1000, ONE Bal Harbour Resort & Spa, Villas of Grand Cypress The Woodlands (Houston), Texas, January 28, 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, announces that four hotels within its Personal Luxury Resorts & Hotels® brand have received recognition on U.S. News & World Report's 2014 "Best Hotels in the United States" list. Bardessono in Napa Valley was awarded a Gold award as one of the "Best Hotels in the USA." Hotel 1000 in Seattle, ONE Bal Harbour Resort & Spa in Miami Beach and Villas of Grand Cypress in Or...
Profiles in Success: Online Packages, Guest Engagement, Mobile Strategy Reward Independent Operator
Maestro Property Management Solution | January 28, 2014
Lodging Hospitality Management Launches New '2-Click' Micro-Visual Website; Increases Direct Booking and Revenue with Maestro ResWave Dynamic Packages, Social Media Links, Mobile Reservations, and More January 28, 2014 - Lodging Hospitality Management (LHM) thought that its two independent properties had solid, interesting websites. Until they looked at the numbers. LHM operates 17 hotels in the St. Louis area. It knows how to run both chain properties and independents. Along with its Hilton, Sheraton, IHG, and Choice flags, it operates two luxury indies, The Cheshire and The Seven Gables Inn. "We have these unique boutique properties i...
Multi-Million Dollar Renovation Complete for the 148-key Radisson Hotel Chatsworth in California
January 28, 2014
CHATSWORTH, Calif. (Jan. 28, 2014) - Radisson®, one of the world's best-recognized hotel brands, today announced the completion of a multi-million dollar renovation of the Radisson Hotel Chatsworth, located at 9777 Topanga Canyon Boulevard, Chatsworth. "We are proud that as a brand we achieved our goal of renovating 75 percent of the Radisson portfolio in North America by year-end 2013," said Javier Rosenberg, chief operating officer, Radisson, Americas. "We are on track to have the entire portfolio completed by 2015, making Radisson the most refreshed hotel brand in North America." All 148 spacious guestrooms and suites have been reno...
Vivek Badrinath Joins Accor as Deputy Chief Executive Officer
Accor | January 27, 2014
January 27, 2014 - Vivek Badrinath joins Accor as Deputy Chief Executive Officer. He will be responsible for marketing, digital solutions, distribution, and information systems. Vivek Badrinath will be a member of the Group's Executive Committee. This appointment will be effective as of March 1st, 2014. Reacting to this appointment, Sébastien Bazin, Chairman and CEO of Accor, declared: "I am very happy Vivek has agreed to join Accor. He will be responsible for areas that are key to the Group's success and the development of its brands. I am convinced that his perfect knowledge of digital issues and his international experience will giv...
Inland American Real Estate Trust & Kessler Enterprises Form Two JVs to Develop Hotels in SC and AL
Inland American Lodging Advisor, Inc. | January 27, 2014
Both to be Affiliated with Marriott's Autograph Collection January 27, 2014 - OAK BROOK, Ill. - Inland American Lodging Group, Inc. (IALG), a wholly owned subsidiary of Inland American Real Estate Trust, Inc. (Inland American), announced today that it has formed two new joint ventures for a combined investment of $68.5 million with Kessler Enterprises. The joint ventures will focus on developing two luxury boutique hotels, totaling 150 rooms, in Charleston, S.C., and Mountain Brook, Ala., a suburb of Birmingham. Both hotels will be affiliated with Marriott's Autograph Collection, a collection of high quality boutique hotels known for th...
HRI Lodging Names Jon Burckin Director of Business Development
HRI Lodging | January 27, 2014
NEW ORLEANS, LA (January 27, 2014) - Jon Burckin has been named director of business development for HRI Lodging, announced Gary Gutierrez, president of HRI Lodging. "Jon will be responsible for identifying new management opportunities as our company continues to expand across the country," Gutierrez said. "Jon's nationwide experience in the financial side of the hospitality industry perfectly fits our commitment to delivering extraordinary value to prospective partners," Gutierrez added. Before joining HRI Lodging, Burckin was the managing director of business development for Access Point Financial, a direct hospitality lending and adv...
NewcrestImage Introduces Courtyard & TownePlace Suites DFW/Grapevine Executive Team
The Hotel | January 27, 2014
First Dual-Branded Marriott Hotel In Dallas-Fort Worth Metroplex Features Modern Design, Upgraded Amenities, and Added Guest Services GRAPEVINE, TX (January 27, 2014) - As 2013 came to a close, the first dual-branded Marriott hotel in the Dallas-Fort Worth metroplex opened its doors and wished a happy new year to its first guests. One month into operation, the development by NewcrestImage, LLC has enjoyed a strong opening, with its new executive team welcoming guests in North Texas for both business and recreation. The Grapevine-based Courtyard & TownePlace Suites is situated just minutes from DFW International Airport, between the ...
New Property Manager for Aqua Waikiki Wave Hotel in Waikiki Beach
BuildCentral | January 27, 2014
Hotel-Online and BuildCentral Have Updated 194 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. January 27, 2014 - Hotel-Online and BuildCentral have reported 194 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Hilton Promenade at Branson Landing (Branson, MO) Luana Waikiki (Honolulu - Oahu, HI) Hampton Inn Canon City ...
Hilton Garden Inn Central Park South Opens Doors in New York City
Hilton Garden Inn | January 27, 2014
NEW YORK CITY and MCLEAN, Va. - January 27, 2014 - Hilton Garden Inn, Hilton Worldwide's award-winning brand of upscale yet affordable hotels, announced the opening of the Hilton Garden Inn New York/Central Park South - Midtown West, representing an addition to the brand's growing portfolio of more than 570 hotels worldwide. Situated in the heart of Midtown Manhattan, the hotel offers easy access to popular New York City attractions including Central Park, Times Square and Broadway. Additionally, Hilton Garden Inn New York/Central Park South - Midtown West is near various restaurants and shopping outlets at Columbus Circle and Fifth Ave...
Dave Pease Appointed as General Manager of the 196-key JW Marriott Denver Cherry Creek in Colorado
JW Marriott Denver Cherry Creek | January 24, 2014
Denver, Colo. (January 24, 2014) - The JW Marriott Denver Cherry Creek is pleased to announce that Dave Pease is now serving as the General Manager. With more than 40 years of hospitality experience, Pease most recently served as the General Manager of the Vail Marriott Mountain Resort. Prior to that, he served as an Area General Manager for Marriott International, overseeing all Denver South Marriott products. He also previously served as the General Manager of the Denver Marriott City Center, the Denver Marriott Tech Center, the Denver Marriott Southeast and the Tulsa Marriott Hotel. A graduate of Cornell University, Pease also served...
Benchmark Hospitality International Names Erik Johnson Vice President, Owner Advisory Group
Benchmark Hospitality International | January 24, 2014
The Woodlands (Houston), Texas, January 24, 2014 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has appointed Erik Johnson vice president, owner advisory group, for Benchmark's hospitality owner advisory and asset management business. Mr. Johnson will be based in Benchmark's Atlanta regional office, expanding Benchmark's presence in the southeast. Alex Cabañas, Benchmark's president & CEO, made the announcement. "I am excited to welcome Erik to Benchmark Hospitality International," said Mr. Cabañas. "We've been talking with Erik for a few years about joining the Benchmark family. He c...
Choice Partners with Maplewood Hotels & Resorts to Develop Cambria Suites Throughout Canada in 2014
Driftwood Hospitality Management | January 24, 2014
Bedford, Nova Scotia - January 24, 2014 - Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, today announced a partnership with Maplewood Hotels & Resorts to develop new Cambria Suites properties in Canada. Maplewood is a joint venture between Driftwood Hospitality Management and Pacrim Hospitality Services Inc. "The lodging sector in Canada is experiencing momentous growth, making it the ideal market to bring the Cambria Suites brand to key locations," said Carlos Rodriguez, Driftwood's executive vice president. "Through our strategic partnership with Pacrim, Maplewood is perfectly poised to ...
Benchmark Hospitality International Honored with Houston’s Best & Brightest & Top Workplaces Awards
Benchmark Hospitality International | January 22, 2014
The Woodlands (Houston), Texas, January 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has been named one of the "Brightest & Best Companies to Work For" in Houston by the National Association for Business Resources, and a "Top Workplace" by the Houston Chronicle. Burt Cabañas, founder & chairman made the announcement. "These awards are very important to me and to our company," said Mr. Cabañas. "This is because they originated with our employees encouraging this recognition of our company and of the Benchmark Hospitality family. I'm personally grateful to each member of ou...
Jenna Braden and Luke Andersen Welcomed to Sales Team at Skamania Lodge in Stevenson, Washington
Skamania Lodge | January 22, 2014
STEVENSON, Wash. (Jan. 22, 2014) - Skamania Lodge, by Destination Hotels & Resorts, located in the heart of the Columbia River Gorge, is pleased to announce two appointments to its sales team, Jenna Braden as the national sales manager, and Luke Andersen as sales manager. Joining Skamania Lodge after successful sales tenures at a number of U.S. properties, Braden is charged with creating custom sales campaigns that broaden the lodge's client base and raise awareness for the property, particularly in the Seattle market. Andersen's focus is on building sales for weddings, executive meetings and special events, adding to his previous e...
InvoTech and T-Y Group Partner to Simplify Linen Supply and Control for Grand Beach Hotel Surfside
InvoTech Systems | January 22, 2014
Miami's Luxury Grand Beach Hotel Surfside Opens with Easy-Install UHF-RFID Linen System to Protect Valuable Assets LOS ANGELES, CA - January 22, 2014 - InvoTech Systems, Inc. announced that the Grand Beach Hotel Surfside installed InvoTech's UHF-RFID Linen System to protect the property's high-value linen investment. T-Y Group provided the hotel with 50,000 linen items pre-tagged with durable UHF-RFID laundry tags to enable instant, simplified linen inventory and tracking. InvoTech is a leading provider of systems that integrate the latest RFID technology to increase profitability for hotels, casinos, hospitals, and commercial laundry o...
CSM Lodging’s Kip’s Irish Pub Places in Top 5 Restaurants in St. Louis Park on TripAdvisor
CSM Lodging | January 22, 2014
Minneapolis, Minnesota, January 2014 ... CSM Lodging, a division of CSM Corporation, announced that the company's acclaimed restaurant, Kip's Irish Pub, has placed in the Top 5 restaurants on TripAdvisor® within its market, St. Louis Park, in the Minneapolis metropolitan area. Kip's Irish Pub placed at #5 out of 60 restaurants rated in the market. Kips was aided by glowing consumer comments about the restaurant's outstanding service, beverages and cuisine. Known by locals as an authentic Irish pub, Kip's opened in 2006 and is located in the Minneapolis Marriott West Hotel at 9970 Wayzata Boulevard in St. Louis Park. "I think Kips is so...
TripAdvisor Names World’s Best Accommodations With 2014 Travelers’ Choice Awards For Hotels
TripAdvisor | January 22, 2014
12th Annual Global Awards Honor Top Hotels Overall and in Categories Including Bargain, B&Bs and Inns, Family, Luxury, Romance, and Small Hotels NEWTON, Mass., Jan. 22, 2014 -- TripAdvisor®, the world's largest travel site*, today announced the winners of its 2014 Travelers' Choice® awards for hotels. In the 12th year of the awards, the world's most outstanding properties were identified in the categories of Top Hotels, Bargain, B&Bs and Inns, Family, Luxury, Romance, and Small Hotels. "We're excited to recognize the world's best properties, based on the opinions of those who know them best – the millions of travelers around...
Benchmark Hospitality Named to Inc. 5000 List of America’s Fastest Growing Private Companies
Benchmark Hospitality International | January 21, 2014
Third Year Benchmark Has Made the List The Woodlands (Houston), Texas, January 2014 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has been named to the prestigious "Inc. 5000 List of America's Fastest Growing Privately-held Companies." The list, presented by Inc. Magazine, represents a comprehensive look at one of the most important segments of the United States economy - independent entrepreneurs and the companies they've built. The Inc. 5000 list is an expansion of the popular Inc. 500 list. "It is an honor for our company to once again achieve placement on this important list of Ameri...
What You Need to Know About In-Building Cellular Signal Enhancement with RoamBoost
Ali Farahani Rad of RoamingAround | January 21, 2014
By Ali Farahani Rad If you have perfect cellular signal reception in every corner, room, and space in your hotel, you should stop reading this now. However, if you do have reception problems, this article is just the thing for you. RoamBoost by RoamingAround is an in-building cellular signal enhancement solution that will allow you and your guests to remain connected to the voice and data cellular networks that are important parts of how we operate in a modern society. So what do you need to know? You're losing money If you have poor or non-existent cellular signal reception in your hotel, you are losing money because your guests w...
Hotel Equities to Develop $52 Million 175-key Residence Inn in Miami Beach/Surfside, Florida
Hotel Equities (HE) | January 21, 2014
Atlanta, GA-January 21, 2014 - Hotel Equities (www.hotelequities.com), an Atlanta-based hotel management, ownership and development company, announced the execution of a Marriott franchise agreement to develop a new construction $52 million resort-style Residence Inn by Marriott in Miami Beach/Surfside, Florida. Industry veteran and award-winning hotelier Fred Cerrone founded Hotel Equities and serves as the President and CEO. The firm has grown from one hotel in Atlanta to a nationally recognized portfolio of more than 45 properties. Hotel Equities will co-develop the 175-room one-of-a kind hotel in conjunction with Hotel Development P...
The Top 10 Questions Hoteliers Should Be Asking Their Website Design Vendor
the Authors and HeBS Digital | January 21, 2014
By Max Starkov and Sara O'Brien In the multi-screen world we live in today, hoteliers must meet the needs of their guests on every device. This means investing in technology that allows for the best user experience on the three screens: desktop, mobile and tablet. The difference between an ordinary hotel, resort or casino website and a great one could be measured in hundreds of thousands of dollars of missed revenue a year. Some hoteliers are mistakenly led to believe that 'going cheap' when re-designing their property's website will save money. Wrong! Not investing in the correct property website will cause you to lose money and severe...
Jan Lucas Named Regional Vice President of Sage Hospitality’s Select Service Division
Sage Hospitality | January 21, 2014
DENVER, Jan. 21, 2014 -- Sage Hospitality, one of the top hotel management and investment companies in the U.S., is pleased to announce the internal promotion of Jan Lucas as Regional Vice President of the Select Service Division. In this role, Lucas will oversee 15-20 hotels nationwide, driving operational excellence while supporting Sage's aggressive growth strategy which includes its division of Select Service hotels. Lucas has been with Sage Hospitality for 11 years, most recently serving as the general manager of the JW Marriott Denver Cherry Creek in Colorado. Other positions with Sage include divisional vice president of the Prem...
The 350-room Radisson Hotel Hartford Opens in Connecticut
January 21, 2014
HARTFORD, Conn. (January 21, 2014) - Radisson®, one of the world's best-recognized hotel brands, today announced the opening of the 350 room Radisson Hotel Hartford, 50 Morgan Street, Hartford, Conn. Ideally situated for both business and leisure travelers, the hotel is centrally located in downtown Hartford, known as the 'Insurance Capital of the World.' "The opening of this hotel reinforces our commitment to enhance the Radisson portfolio and further expand our presence in critical markets in the Americas," said Javier Rosenberg, chief operating officer, Radisson, and executive vice president, Owned and Managed Hotels, Americas. "We ...
Twenty Four Seven Hotels Adds TownePlace Suites Sacramento Cal Expo to Portfolio
Twenty Four Seven Hotels | January 20, 2014
Newport Beach CA, January 21,2014 – Twenty Four Seven Hotels expands its portfolio with the addition of the TownePlace Suites Sacramento Cal Expo. The hotel has 117 studio, one-bedroom and two-bedroom residential-style suites, offering 25% more space than traditional hotel rooms. The hotel features In a Pinch 24/7 food/beverage pantry, complimentary breakfast, free Wi-Fi throughout the hotel, outdoor pool exercise room, on-site business services and complimentary weekday USA Today in the lobby. The hotel is pet-friendly and discounts rates based on length of stay. TownePlace Suites Sacramento Cal Expo is within walking distance to Cal...
