Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Benchmark Hospitality International Appoints Nicole Beykirch as Midwest Regional Accounts Director
Benchmark Hospitality International | November 11, 2013
The Woodlands (Houston), Texas, November 11, 2013 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Nicole Beykirch global accounts manager for the Midwest market. Warren Breaux, Benchmark's corporate director global sales, made the announcement. "We welcome Nicole to Benchmark Hospitality," said Mr. Breaux. "She brings solid sales experience across industries within the Midwest to our company, as well as excellent new business contacts." Nicole Beykirch comes to her new position with extensive destination and hotel sales and marketing experience. This includes her most recent positi...
Choice Hotels’ Ascend Hotel Collection Welcomes 634-room Downtown Grand Las Vegas Hotel and Casino
Downtown Grand Las Vegas | November 11, 2013
LAS VEGAS, Nov. 11, 2013 -- Ascend Hotel Collection from Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, adds Downtown Grand Las Vegas to its impressive list of upscale hotels. On October 27, a small group of guests wined, dined and gambled at the new hotel and casino. Las Vegas casino mogul Steve Wynn and his wife Andrea showed their support by placing the first bets. On November 12, 2013, the hotel's two towers and casino will host a ribbon cutting ceremony with the Mayor of Las Vegas and other local dignitaries, and on November 16, local residents and visitors will continue the celebration w...
Pekah Hotels & Hilton Enter Agreement to Open 313-room Hilton Kota Kinabalu, Sabah, Malaysia in 2015
Pekah Hotels Sdn. Bhd. | November 11, 2013
November 11, 2013 - SABAH, Malaysia and MCLEAN, Va. - Hilton Worldwide today signed an agreement with Pekah Hotels Sdn. Bhd. to manage Hilton Kota Kinabalu in Sabah, Malaysia. The ninth Hilton Worldwide property in Malaysia, the 313-room Hilton Kota Kinabalu will also be the fifth Hilton Hotels & Resorts branded hotel in the country, scheduled to open in 2015. "We are delighted to fly yet another Hilton Hotels & Resorts flag in Malaysia. With more than 550 hotels across six continents, we continue to build upon our legacy as the world's leading hotel brand by developing products and services to meet the needs of tomorrow's savvy...
Four Points by Sheraton BWI Airport Seeking Property Manager After Renovations
BuildCentral | November 10, 2013
Hotel-Online and BuildCentral Have Updated 170 Hotels in the Last Two Weeks with Changes in Personnel, Property Management or Ownership Chicago, IL. November 11, 2013 - Hotel-Online and BuildCentral have reported 170 changes in personnel, property management and ownership in the Hotel Profiles database over the last two weeks. Many hotels are getting a fresh start with a new Owner, Property Manager or General Manager. Recommend your product or service to someone who might be looking for a change. Hotels Under New Management: Ale House Inn (Portsmouth, NH) Hotel Duval (Tallahassee, FL) Sheraton Lisle-Chicago Hotel & Executive Me...
The 212-room Crowne Plaza® Lansing West Opens in Michigan Following Conversion Renovations
November 8, 2013
ATLANTA - November 8, 2013 – InterContinental Hotels Group (IHG®) announces the opening of the Crowne Plaza® Lansing West hotel following conversion renovations to the guest rooms, reception and entrances, funded by the hotel's ownership. Located at 925 South Creyts Rd. and just off of Interstate 496, the five-story hotel is surrounded by tranquil green spaces and close to a variety of shopping centers and local attractions. This Lansing hotel is conveniently accessible to Michigan State University, the Michigan State Capitol Building, the Wharton Center for the Performing Arts, as well as the General Motors – Lansing Delta Townsh...
Carlson Rezidor Honors K.B. Kachru with President’s Award & Names Kartik Sahoo Employee of the Year
Carlson Rezidor Hotel Group | November 8, 2013
Singapore (8 November, 2013) - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, honored its top performing employees and hotels, in celebration of their extraordinary contributions and creation of bright spots for customers and guests. The awards ceremony was held at the group's annual Asia Pacific General Managers Conference 2013 at Radisson Blu Cebu, witnessed by more than 150 general managers and senior executives from Asia Pacific, US and Europe. "Congratulations to all award winners, whose achievements will inspire us to give our best in whatever we do. With over 170 hotels in operation and und...
NewcrestImage Completes Acquisition of 22 Hotels From La Quinta Inns & Suites
NewcrestImage | November 8, 2013
NewcrestImage has successfully closed the second phase of the 22-hotel portfolio acquisition from La Quinta Inns & Suites comprising of 2,210 rooms. Earlier this year, in July, 14 of the 22 hotels were acquired, with the remaining eight hotels closing November 5. . These eight hotels are located in Florida, Missouri, Tennessee, and Texas. St Louis, MO - Airport St Louis, MO - Maryland Heights Knoxville, TN Houston, TX - East Houston, TX - Medical Texas City, TX Grand Prairie, TX Tallahassee, FL NewcrestImage has sold the majority of the portfolio in smaller chunks to individual owners, leaving five hotels for NewcrestImage...
Hotel Equities Promotes Jeff Shockley to Vice President of Acquisitions, Financial Analysis
Hotel Equities (HE) | November 8, 2013
ATLANTA (November 8, 2013) - Hotel Equities (www.hotelequities.com) recently promoted Jeff Shockley to the position of Vice President of Acquisitions and Financial Analysis. Mr. Shockley's responsibilities at the hotel development and management company include working as a member of the firm's Development Team with responsibility for the growth of third party management contracts, while he continues to lead the Financial Analysis Department of the organization. "Jeff brings over twenty years of leadership experience in hotel operations as well as property, asset, and financial management to his new development role," said Brad Rahinsky...
Kirsten Ponza Named Executive Chef at Chaminade Resort & Spa, a Benchmark Resort in Santa Cruz, CA
Chaminade Resort & Spa | November 8, 2013
The Woodlands (Houston), Texas, November 8, 2013 - Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Kirsten Ponza executive chef for Chaminade Resort & Spa, a Benchmark Resort® located in Santa Cruz overlooking scenic Monterey Bay. Kevin Herbst, Benchmark's general manager at the resort, made the announcement. "I am so pleased to announce Kirsten's promotion to executive chef," said Mr. Herbst. "She brings incredible talent and spirit to her new and well-deserved position here at Chaminade, and we're anticipating great things originating in the resort's kitchens. We congratulate Ki...
The Bricton Group to Manage Holiday Inn Express & Suites-Big Dip Waterpark & Conference Center in MI
the Bricton Group | November 8, 2013
Chicago, IL (November 8, 2013) - The Bricton Group, Inc., a Chicago based hotel investment and management company, was awarded the management assignment for the Holiday Inn Express & Suites-Big Dip Waterpark and Conference Center located at 6569 Clay Avenue SW in Grand Rapids, MI. "We are excited to announce the addition of the Holiday Inn Express Grand Rapids-South to our management portfolio and expanding our footprint further into Michigan," said Edward Doherty, President of The Bricton Group. "The ownership and staff have been great to work with and we look forward to the continued success of the asset as a staple in the Grand R...
Benchmark Hospitality International Named a “Best Place to Work” in Houston
Benchmark Hospitality International | November 8, 2013
The Woodlands (Houston), Texas, November 2013 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has been named one of Houston's Best Places To Work by the Houston Business Journal. "We are very pleased to receive this honored designation as a Best Place to Work in the Houston area," said Alex Cabañas, President of Benchmark Hospitality. "The fact that this award was initiated and supported by our employees is particularly gratifying. A positive, forward-thinking and innovative workplace environment is important to each of us at Benchmark. In addition to the satisfying emotional benefits, th...
HRI Lodging & Carey Watermark Complete Upgrade of Hilton Garden Inn New Orleans French Quarter/CBD
HRI Lodging | November 8, 2013
New Orleans, LA (November 8, 2013) - HRI Lodging, as Operator, and Carey Watermark Investors Incorporated (CWI), as Owner, have completed a $3.5 million renovation of the Hilton Garden Inn New Orleans French Quarter/CBD, announced Gary Gutierrez, president of HRI Lodging. "It is encouraging that we have a great partner in CWI who continues to show confidence in the New Orleans market," said Gutierrez. "The renovation positions the hotel to take advantage of the high demand generated by the multitude of annual special events in the city." CWI completed a joint venture investment of approximately $22.8 million in the hotel in June, 2012. ...
Playa Hotels & Resorts Opens the 619-room Hyatt Ziva Los Cabos on the Sea of Cortes in Mexico
Hyatt Ziva | November 8, 2013
CHICAGO (November 8, 2013) – Hyatt Hotels Corporation (NYSE: H) and Playa Hotels & Resorts B.V. (Playa) today announce the opening of Hyatt Ziva Los Cabos, the first Hyatt-branded all-inclusive resort. Located on the spectacular beachfront on the Sea of Cortes in Los Cabos, Mexico, Hyatt Ziva Los Cabos sets the stage to create unforgettable moments that delight, surprise and foster personal connections and stories among groups, families, friends, and soon-to-be friends. Hyatt Ziva Los Cabos guests will also experience Hyatt's authentic hospitality. Hyatt is known as a leader in customer service, accommodations, and convention and ...
The Deadwood Mountain Grand, a Holiday Inn Resort in SD, Opens Following $50 Million Renovation
the Holiday Inn Resort brand | November 8, 2013
ATLANTA, Nov. 8, 2013 -- InterContinental Hotels Group (IHG) today announced the opening of the Deadwood Mountain Grand, a Holiday Inn Resort(R) hotel located in Deadwood, S.D. The opening follows an approximately $50 million renovation by the ownership to the sprawling over 245,000 sq. feet property. "The Holiday Inn Resort brand continues to grow in key vacation destinations, and we are thrilled to welcome this property into the Holiday Inn(R) Brand Family," said Heather Balsley, senior vice president, Americas Holiday Inn Brand Family. "The brand is one guests have come to know and trust, aimed at providing family vacation experience...
Hyatt Unveils Two New All Inclusive Brands: Hyatt Ziva and Hyatt Zilara
Hyatt Hotels Corporation | November 8, 2013
CHICAGO (November 8, 2013) – Today Hyatt Hotels Corporation (NYSE: H) introduced its Hyatt Ziva and Hyatt Zilara all inclusive resort brands and unveiled the brand logos and signature elements of the guest experience. The launch marks Hyatt's entry into the fast growing all inclusive segment and offers Hyatt an opportunity to redefine the category using its distinctive approach to guest listening and innovation. The new brands are launching in the important Latin American market, where Hyatt has been expanding its brand presence. The first two resorts to debut under the Hyatt Ziva and Hyatt Zilara brands are owned and managed by Playa...
Radisson Launches the Hotel Industry’s First Mobile Game to Simulate Real-Life Hotel Management
November 6, 2013
November 6, 2013 - Radisson® has taken the combination of hotel and technology to the next level with the recent launch of its new mobile game, Rad Hotel by Radisson. The interactive application challenges players to design and operate simulated hotels using the brand's Yes I Can!SM service culture to further generate guest satisfaction and ultimately grow their business. Rad Hotel by Radisson is the first of its kind allowing players to recognize and create solutions for tough, service-focused challenges that hotel operators face on any given day. Rad Hotel by Radisson was designed to challenge players to manage the fast-paced operati...
The 93-key Staybridge Suites London Vauxhall to Open in the UK in Early 2015; Owned by Spring Mews
IHG (InterContinental Hotels Group) | November 6, 2013
6 November, 2013 - InterContinental Hotels Group (IHG®), one of the world's largest hotel companies, is gaining an increased foothold in the UK's extended stay hotel market with the signing of its second property in the capital - Staybridge Suites London Vauxhall. The hotel is due to open early in 2015. Operating under a franchise agreement with new owner Spring Mews Ltd; a subsidiary of CLS Holdings Plc, the 93 suite new build hotel will be managed by Cycas Hospitality, extended stay hotel specialists, who also manage Staybridge Suites London Stratford City and Staybridge Suites Liverpool. Part of the Spring Mews development project, ...
Ramada to Debut in Fiji with the 2015 Opening of the 40-key Ramada Suites Smugglers Cove Fiji
Ramada | November 5, 2013
NADI, FIJI (November 5, 2013) – Wyndham Hotel Group, the world's largest hotel company with approximately 7,440 hotels and part of Wyndham Worldwide Corporation (NSYE: WYN), today announced the signing of a new franchise agreement with Smugglers Cove Beach Resort Limited to open the first Ramada® property in Fiji, a 40-apartment resort on Wailoaloa Beach in Nadi Bay. Ramada Suites Smugglers Cove Fiji, currently under construction, is due to be completed in early 2015. The agreement plays a key role in Wyndham Hotel Group's strategy to grow the Ramada brand throughout the South Pacific. The signing adds a new destination to the brand'...
Maestro Selected by 6 Independent Hotel Companies as Total Productivity, Revenue Generation Solution
Maestro Property Management Solution | November 5, 2013
At IHM&RS Visit NORTHWIND-Maestro PMS in Booth # 3059 November 9 - 12, Jacob K. Javits Center, NYC Independent Operators Trust NORTHWIND-Maestro for Tools and Services to Drive Highly Profitable Operations, Engage Guests, Increase Web Bookings, and Exceed Guest Service Expectations Markham, ON - November 5, 2013 - NORTHWIND, provider of Maestro™ Enterprise Property Management, announced 6 independent hotel companies selected Maestro Property Management for 9 properties in 3Q '13. NORTHWIND-Maestro PMS is the preferred supplier of hotel software and reservation software solutions for the industry's leading independent hotels, resor...
Wuhu Shimao New Century Property Opens 442-key DoubleTree by Hilton Wuhu in China’s Anhui Province
DoubleTree By Hilton | November 5, 2013
WUHU, China and MCLEAN, Va. - November 5, 2013 - DoubleTree by Hilton today announced the opening of DoubleTree by Hilton Wuhu in China's Anhui province. Strategically located in the central business district, the 26-story hotel features 442 contemporary guestrooms, including 23 suites, five uniquely-styled restaurants, the city's largest ballroom at 1,000 square meters and nine multi-functional meeting rooms. The hotel is operated by Hilton Worldwide and owned by Wuhu Shimao New Century Property Co., Ltd. "We are delighted to introduce DoubleTree by Hilton's first hotel in Wuhu, a city rich in culture and business potential," said John...
NewcrestImage to Construct Hotel as Anchor for Downtown Amarillo, Texas Redevelopment Project
NewcrestImage | November 5, 2013
November 5, 2013 - NewcrestImage is adding another innovative project to its portfolio with construction of a six-story hotel that will become part of an ambitious public-private partnership to reinvigorate downtown Amarillo, Texas. The hotel, to be built directly across the street from City Hall on six acres of land owned by the city, will be part of a $113 million complex scheduled to include a ballpark, a parking garage, and a retail arcade with destination shopping and dining. It will include 17,000 sq. ft. of meeting space. Additional details of the hotel -- including brand, number of rooms, and timeline -- are expected within the ...
The 143-room Radisson Blu Le Vendome Hotel Cape Town to Open in South Africa by Q2 2014
Staybridge Suites Hotels | November 4, 2013
November 4, 2013 - Rezidor, one of the ten largest and most dynamic hotel groups worldwide, announces the Radisson Blu Le Vendome Hotel Cape Town in South Africa. The upper upscale property featuring 143 rooms is scheduled to open within the next six months. Formerly known as "Hotel Le Vendome" and a local landmark, the property is undergoing renovation and refurbishment in order to be re-positioned as one of Cape Town's leading upper upscale addresses. The Radisson Blu Le Vendome Hotel brings Carlson Rezidor's strong portfolio in Cape Town to five hotels in operation and under development. "We are proud to operate this hotel and thank ...
Kempinski Hotel Cathedral Square – ‘perfect in every way’
iRiS Software Systems | November 4, 2013
November 4, 2013 - TripAdvisor named Kempinksi Hotel Cathedral Square as one of the Hot New Hotels and number one in Europe. In the inaugural list TripAdvisor recognized 33 hotels in 18 countries worldwide that opened within the last year. These properties have provided guests with memorable experiences and have earned a minimum of four out of five bubble rating on TripAdvisor. Kempinski Hotel Cathedral Square in Vilnius, Lithuania has an ongoing commitment to enhance the guest experience. According to reviewers its focus has made it 'simply perfect in every way'. TripAdvisor reviews focused on customer services, professionalism, brand,...
Best Western Opens Eight Properties in October 2013
Best Western International | November 4, 2013
PHOENIX (November 4, 2013) Property name: BEST WESTERN Lake Cumberland Inn (18108) Property location: Monticello, KY # of rooms: 60 Conversion (from independent) Property name: BEST WESTERN Campus Inn (50141) Property location: River Falls, WI # of rooms: 80 Conversion (from independent) Property name: BEST WESTERN PLUS Minneapolis Northwest (24140) Property location: Brooklyn Center, MN # of rooms: 83 Conversion (from AmericInn) Property name: BEST WESTERN PLUS Orchid Hotel & Suites (05706) Property location: Roseville, CA # of rooms: 174 Conversion (from independent) Property name: BEST WESTERN Germantown Inn (50140) Property loca...
