Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
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Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
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Operations
Meetings Mean Business Coalition to Fully Integrate With U.S. Travel
U.S. Travel Association | November 16, 2021
WASHINGTON – November 16, 2021 – The Meetings Mean Business Coalition (MMBC) and the U.S. Travel Association announced today the full integration of the coalition under the U.S. Travel umbrella, strengthening MMBC’s critical mission of uniting the meetings industry with one strong and powerful voice. By integrating with U.S. Travel, MMBC will benefit more directly from the association’s robust public affairs resources and advocacy network while providing greater value to coalition members as business travel and professional meetings and events rebuilds from steep pandemic-related losses. “Since its founding, the Meeti...
Visual Matrix Acquires LodgingControls as Part of Strategic Expansion to Provide the Latest in PMS Efficiency
Visual Matrix | November 9, 2021
This acquisition will enable hoteliers to further streamline operations and improve employee productivity to meet growing guest expectations. RICHARDSON, TX – November 9, 2021 – Visual Matrix, an industry-leading hotel property management PMS software company, has today announced its acquisition of LodgingControls, Inc., (LCI) a nationally recognized housekeeping productivity software that allows hoteliers and staff to work smarter, faster and better in meeting their business and guest needs. As a member of the ASG hospitality family, Visual Matrix’s all-encompassing PMS with the LCI integration is set to provide labor-strapped hoteli...
PM Hotel Group Announces Upcoming Merger With Paramount
PM HOTEL GROUP | November 8, 2021
Chevy Chase, MD – November 8, 2021 – PM Hotel Group today announces its merger with Paramount Management Associates. The combined company will manage a portfolio of 70 branded and independent properties across 22 states. The union pairs the strengths of each organization, producing enhanced synergies, support, and expertise. The company’s expanded footprint and resources will position it to deliver greater returns to owners while curating exceptional guest experiences. “This merger presented us with the opportunity to do something truly transformational. Relationships, with our owners, associates, and partners, have always...
Barons Eden Hotel and Spa Collection UK Select Suite of Industry-Leading Agilysys Point of Sale Solutions
Agilysys | November 2, 2021
Hoar Cross Hall & Eden Hall UK Look To Agilysys InfoGenesis POS, IG Flex and IG 12UX To Streamline Operations And Improve Reliability ALPHARETTA, GA. & WINDSOR, UK — November 2, 2021 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced that Barons Eden Hotel and Spa Collection, UK has selected the Agilysys InfoGenesis POS solution for its Hoar Cross Hall and Eden Hall UK based properties. Barons Eden is a collection of luxury spa and hotel destinations for relaxing, socialising and celebrating. Guests ca...
Boykin Management Chooses Maestro PMS to Power Its Coastal Condo Resort Hotels
Maestro PMS | November 2, 2021
Multi-property operator aligns with hospitality’s trusted and proven provider of cloud and on-premises Web and Mobile property-management systems to improve operations, from accounting and communications to training and retention MARKHAM, ONTARIO, November 2, 2021 — Hoteliers are facing mounting pressure to consistently deliver high levels of service, but labor challenges and the rising cost of doing business are limiting their options. This environment pushed Boykin Management, a Cornelius, N.C.-based independent hotel management company, to seek out and adopt the Maestro Cloud property-management system at two resorts in Fort Myers B...
HotelKey Reaches 2,500 Hotels on Its Property Management, Reservations and Payments Platform
HotelKey | November 1, 2021
Complete Cloud-Based Property Management Platform for Hotels Brings Automation, Flexibility, Insight and Cost Savings to Leading Brands and Hundreds of Independent Properties Worldwide DALLAS, November 1, 2021 – HotelKey, the leading cloud-based hotel property management system for hotels, now has more than 2,500 hotels on its platform, making it one of the fastest-growing providers in the space. Enterprise clients include G6 Hospitality, owner of the Motel 6 and Studio 6, brands, Extended Stay America (ESA), Vagabond Inn and hundreds of independent hotels in five countries. HotelKey provides Cloud-based functionality-rich software t...
Hospitality on Their Own Terms
Travel Outlook | October 27, 2021
Travelers Expect More, Here’s How Hotels Can Keep Up As the hospitality industry begins to step out of the shadow of the COVID Pandemic, one question remains after a year-and-a-half of uncertainty, “what do travelers want now?” The events of 2020 forever altered the way we travel. While the industry has been able to successfully adapt after the hardships of the last year, we must address the fact that travelers’ wants and needs have changed. Every aspect of travel was impacted by the events of the last year, from how travelers book their stay to what they expect out of their hotel experience. So, how can hospitality professional...
In the Battle for Recovery, Choice Is KING!
Michael Heflin | October 20, 2021
By Michael Heflin Although we appear to be moving past the worst of the COVID-19 pandemic, the hospitality market seems to be recovering by fits and starts. By July 2021 for example, Daily TSA Passenger Throughput 一 a common proxy to measure travel volume 一 reached approximately 80% of pre-pandemic levels. While customers are eager to get back to traveling, they are still significantly concerned about their health and safety, and what travel in this “new normal” will look and feel like. Of course, different market segments continue to express different risk tolerances, different goals for travel, and different perceptions of the...
UniFocus Releases Latest Innovative Features to Level Up Workforce Management
UniFocus | October 14, 2021
Leading workforce management system provider UniFocus announces advanced product updates and enhancements to unparalleled system. DALLAS, TX—October 14, 2021—UniFocus, the leading provider of Workforce Management Systems, today announced the features in its latest release for the platform. The 10.4 release continues the enhancement efforts offered by the version 10 platform, which are focused on giving businesses the tools needed to meet the demands of today’s labor market and make managers’ lives easier. Release highlights include: ShiftGenius, an innovative shift filling and flexible scheduling tool Enhanced a...
Curator Hotel & Resort Collection Partners With UniFocus for Labor Management and Time and Attendance Software
UniFocus | October 14, 2021
Bethesda, Maryland and Dallas, Texas (October 14, 2021) -- Curator Hotel & Resort Collection (“Curator”) and UniFocus announced today a partnership agreement that provides Curator member hotels with access to the industry’s latest capabilities in labor management and time and attendance software to optimize productivity for today’s complex and ever-changing workforces. “In selecting a preferred labor management provider for Curator member hotels, we found that UniFocus has a proven reputation in delivering the exceptional service quality that guests staying at lifestyle, full-service hotels expect,” said Austin Segal, Cura...
Top 5 Big Ideas for Your Hotel Revenue Management Strategies
Travel Outlook | October 12, 2021
How to stimulate revenue in a changing travel landscape As the travel and hospitality world turns the page on a period of uncertainty, we begin a new chapter in the industry centered around recovery, rebuilding, and renewed efforts towards revenue optimization. Last month, revenue professionals came together for the annual Revenue Optimization Conference (ROC), where industry leaders outlined, brainstormed, and planned to implement new revenue management strategies to cope with the ever-changing landscape of the hospitality industry in 2021 and beyond. The Revenue Optimization Conference laid the foundation for revenue professionals to...
SHR’s Maverick CRM, Wave RMS Certified by Infor HMS
SHR | October 5, 2021
SHR’s full suite of revenue-generating products is now sharing data through deep integrations with Infor’s Property Management Solution. HOUSTON – OCTOBER 5, 2021 — SHR announced today that its Maverick CRM and Wave RMS products have completed their certification with the Infor Hospitality Management System (HMS) platform. These applications join SHR’s Windsurfer CRS – which has previously been certified by Infor – as solutions that can now be seamlessly integrated within the Infor HMS environment. A next-generation Cloud-based PMS, Infor HMS is designed to jump-start an organization’s digitalization journey by creating ...
Benchmark Global Hospitality and Pyramid Hotel Group Announce Merger
Benchmark Pyramid | September 30, 2021
BOSTON and THE WOODLANDS, Texas – September 30, 2021 – Two storied hotel and resort management companies have aligned forces, creating one powerhouse organization strategically positioned for the future of the global hospitality industry: Benchmark Pyramid. With a worldwide portfolio of 210 properties and annual operating revenue under management of more than $3 billion, the new company captures the passions and unique strengths of Benchmark Global Hospitality, a celebrated leader in the development and management of independent and lifestyle properties, and Pyramid Hotel Group, with its history of success across branded/franchise and re...
The QHotels Group Announces Rebrand to The QHotels Collection
The QHotels Collection | September 30, 2021
The QHotels Group has announced their rebrand to The QHotels Collection with the unveiling of a new identity. The change echoes the transition of the group’s hotels under one cohesive identity, with creating meaningful connections at the core of the brand’s values. Formerly known as The QHotels Group, the new name for the collection of 21 hotels and resorts across the UK has been influenced by the decision to clarify the collective brand identity under one umbrella. The company has been working tirelessly over the past 18 months to define their positioning in the hospitality industry moving forward. Richard Moore, Group Chief Execu...
The Future of Revenue Management Is Now!
Travel Outlook | September 28, 2021
A world where Revenue Optimization, Marketing, Distribution, and Digital Teams all work under one umbrella for all revenues. Traditionally, hoteliers have operated their businesses with departments working separately towards varying goals. While more reservations and a positive guest experience have always been the end goal in the hospitality industry, for separate departments, that’s where the commonalities ended. In the past, marketing, distribution departments, revenue optimization divisions, and digital teams worked diligently to complete complimentary goals within their department with little thought of working together. To continu...
MGM Resorts to Acquire Operations of The Cosmopolitan in Las Vegas for $1.625B
MGM RESORTS INTERNATIONAL | September 27, 2021
LAS VEGAS, NV – September 27, 2021 – MGM Resorts International today announced that the Company has entered into a definitive agreement with Blackstone to acquire the operations of The Cosmopolitan of Las Vegas (the "property" or "The Cosmopolitan") for cash consideration of $1.625 billion, subject to customary working capital adjustments. The purchase price represents a multiple of approximately eight times adjusted EBITDA, inclusive of expected operational synergies and identified revenue growth opportunities. Following the close of the transaction, MGM Resorts will enter into a 30-year lease agreement, with three 10-year rene...
New Survey Finds Nearly 50% of Hospitality Workers Consider Switching Jobs for Better Workplace Technology
Relay | September 27, 2021
Approximately one in five employees felt unsafe at work because of faulty walkie-talkie radios, and more than 70% of workers have resorted to using personal smartphones on-the-job because of radio malfunctions Raleigh, North Carolina, September 27, 2021 — A new survey examining hospitality employees’ satisfaction with their company’s current walkie-talkie radios has found close to 50% of workers would consider quitting their jobs for better, safer workplace communication technology. The survey, conducted by Relay, the voice-first communications platform for frontline workers, finds that approximately one in three respondents consid...
Agilysys to Showcase Latest InfoGenesis Point of Sale Innovations With IG 12UX at HITEC® Dallas 2021
Agilysys | September 23, 2021
Industry-Leading Provider of POS & Property Management Solutions Offers Exciting Insight Into How Hoteliers Can Adopt Modern Flexible POS Capabilities That Address Demands for Enhanced Convenience Alpharetta, Ga. (September 23, 2021) – Agilysys, Inc., (Nasdaq: AGYS), a leading global provider of next-generation cloud-native SaaS and on-premise hospitality software solutions and services, today announced plans to showcase IG 12UX, the latest modern client for its award-winning InfoGenesis POS, at this year’s HITEC® in Dallas, taking place September 27-30. In addition to providing attendees with details on its full range of property...
Visual Matrix Celebrates Hospitality’s Recovery by Showcasing Latest Advances in Hotel PMS Technology at HITEC 2021
Visual Matrix | September 22, 2021
Uplifting hoteliers with the continuation of its “Hospitality ROCKS!” theme, the community-centric PMS provider will demonstrate how hoteliers can utilize innovative developments in property management systems to boost operational efficiency. RICHARDSON, TX – September 22, 2021 - Visual Matrix, an industry-leading hotel property management software providing an all-in-one PMS, today announces its official participation at HITEC 2021, which will take place in Dallas from September 27-30. Set to exhibit the latest advances in cloud-based PMS technology at Booth #4911, Visual Matrix will provide attendees with the opportunity to part...
Onyx CenterSource Develops Payment Platform for Booking.com’s Travel Agency Affiliates
Onyx CenterSource | September 21, 2021
DALLAS (Sept. 21, 2021) — Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced it will launch a payment platform for travel agencies working as affiliates of Booking.com, one of the world’s largest online travel marketplaces. The new platform, developed in conjunction with Booking.com's existing Amadeus integration, will enable travel agencies to easily and securely receive payments for their revenue share of completed stays booked through the platform. “Onyx is the market leader in payment solutions for both hotels and travel agencies, and we have part...
UniFocus to Showcase How Hoteliers Can Unleash the True Potential of Workforce Management Efficiency at the Lodging Conference
UniFocus | September 20, 2021
Leading innovator of labor and task optimization technology demonstrates the four key pillars required to achieve effective shift coverage and high-quality service while maximizing staff loyalty and hotel revenues. DALLAS, TX — September 20, 2021 — UniFocus, the leading provider of Workforce Management Systems, is honored to announce its participation as an official exhibitor at the upcoming Lodging Conference in Phoenix, Arizona. Taking place September 27-30, this year’s event will see UniFocus provide key insight into how hoteliers can plan, align, execute and validate their labor and task management strategies to achieve the height...
Brand Loyalty Supersedes Channel Loyalty
Travel Outlook | September 14, 2021
Why Hoteliers Should Embrace Loyal Customers, Regardless of What Channel They Use In the hospitality industry today, convenience is everything. Given the events of the last year, there’s no reason for hoteliers to prefer their customers come to them exclusively through their own channels. Instead, hoteliers should accept that customers have their own preferred channels and realize that customers can show brand loyalty without channel loyalty. The reality of travel in 2021 is that travelers have options when it comes to how they book and where they stay. Securing brand loyalty should be prioritized over channel loyalty. After all, if one...
OTA Insight Showcases How Predictive Market Intelligence and Advanced Rate Strategies Are Key to Hotel Recovery at HITEC 2021
OTA Insight | September 14, 2021
Leading provider of data intelligence solutions set to provide attendees with latest insight into how hotels can anticipate fluctuating demand and ensure maximum profitability. London, Denver & Singapore, 14 September. 2021 - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, is honored to announce its participation as an official exhibitor at the upcoming HITEC Dallas tradeshow, taking place September 27-30. Exhibiting its range of advanced market intelligence solutions at booth #1805, OTA Insight will significantly provide attendees with expert guidance over how they can leverage the latest techn...
CoralTree Hospitality, a Wholly Owned Subsidiary of Lowe, Buys Controlling Interest in Magnolia Hotels Brand
CoralTree Hospitality | September 10, 2021
DENVER – September 10, 2021 – Tom Luersen, president of CoralTree Hospitality, today announced that, in partnership with its parent company Lowe, it has acquired a controlling interest in the Magnolia Hotels brand from Denver-based Stout Street Hospitality. CoralTree will manage four of Magnolia’s six properties in Denver, Houston, St. Louis and Omaha while licensing the name to the New Orleans and Dallas properties. The Magnolia brand is known for its award-winning, independent properties that reflect the spirit of each location with curated personal service for both business and leisure travelers. With the addition of the six ...
