Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Hilton Worldwide Selected To Operate New 600-650 Room Hilton Cleveland Convention Center Hotel
Hilton Hotels & Resorts | October 11, 2013
Property Scheduled to Open in 2016 MCLEAN, Va. and CLEVELAND - Hilton Worldwide today announced plans to operate a 600-650 room convention center headquarters hotel in downtown Cleveland. Cuyahoga County has awarded Hilton Worldwide the rights to manage this Hilton Hotels & Resorts property adjoining the new Cleveland Convention Center in the heart of the city's downtown. Cuyahoga County, the most populous county in the state, is the owner of the hotel and financing the project with a combination of tax-exempt bonds and other tax-revenue sources. "We are thrilled to be operating a new hotel in the city's dynamic downtown section, w...
Benchmark Hospitality International Names Kirk Coleman Director of Corporate Information Technology
October 11, 2013
The Woodlands (Houston), Texas, October 2013 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Kirk Coleman director of corporate information technology. Gerald Lampaert, vice president of information technology, made the announcement. Mr. Coleman is based in Benchmark's Home Office in The Woodlands, Texas, near Houston. "It is a real pleasure to announce Kirk's new position within our company, which represents a promotion for him," said Mr. Lampaert. "He had done a superb job supporting the IT needs of Benchmark Hospitality system-wide, which is particularly important to our portf...
Choice Hotels Adds Five More Hotels to its UK and Ireland Portfolio
Choice Hotels | October 11, 2013
ROCKVILLE, Md., Oct. 11, 2013 -- Choice Hotels Europe, part of Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, today announced five more properties, located in The Midlands and Hampshire in England and in Dublin, Ireland, have been added to its portfolio. The Midlands now benefits from two more Choice Hotels brand properties with the addition of Quality Hotel Wolverhampton, formerly The Connaught Hotel, and Quality Hotel Birmingham Airport/NEC, re-opening its doors for business under new management. This brings the number of Choice Hotels properties in the region to seven. The 60-room Quality H...
Boston’s Hotel Commonwealth to Expand Adding 94 Rooms & an Additional 14K sf of Event Space
Hotel Commonwealth | October 11, 2013
BOSTON, Oct. 10, 2013 -- Hotel Commonwealth, an award-winning, independent boutique hotel located in Boston's Back Bay, today announced plans to add 94 hotel rooms and more than 14,000 square feet of elegant indoor/outdoor event space to complement the property's existing 149 hotel rooms and 30,000 square feet of restaurant and retail space. The expansion reflects the innovative vision and commitment to excellence of Hotel Commonwealth's sponsors, Fundamental Advisors and Sage Hospitality. The new facility is expected to open mid-2015 and further enhances the hotel's polished ambiance of urban luxury. "This project represents an excitin...
IHG Expands the Holiday Inn Express Brand in Brazil with Five Upcoming Openings in 2014 and 2015
Holiday Inn Express | October 11, 2013
Slated for Belem-Ananindeua, Porto Velho, Marilia and Rio Branco and a Newly-Signed Holiday Inn Express® Hotel in Manaus MIAMI (Oct.11, 2013) - InterContinental Hotels Group (IHG) today announces that the Holiday Inn Express® brand is expanding in Brazil with the openings of the Holiday Inn Express® Belem-Ananindeua hotel, the Holiday Inn Express® Porto Velho hotel and the Holiday Inn Express® Marilia hotel expected to open later this year. IHG also has plans for a new-build Holiday Inn Express® Manaus hotel, scheduled to open in 2014. The Holiday Inn® Express brand is the ideal choice for the smart traveler, offering them a grea...
RLJ Lodging Trust Acquires 106-room SpringHill Suites Portland Hillsboro in Oregon for $24 Million
RLJ Lodging Trust | October 9, 2013
BETHESDA, Md. - October 09, 2013 - RLJ Lodging Trust (the "Company") (NYSE: RLJ) today announced that it has acquired the 106-room SpringHill Suites Portland Hillsboro (the "Hotel") for a purchase price of $24.0 million, or approximately $226,000 per key. The purchase price represents a forward capitalization rate of approximately 10.0% on the Hotel's projected 2014 net operating income. The Company purchased this asset with cash available on its balance sheet. "We continue to expand our presence on the West Coast with a great addition to our portfolio," commented Thomas J. Baltimore, Jr., President and Chief Executive Officer. "This ac...
PROFILES IN SUCCESS-Myrtle Beach Seaside Resorts Engages Guests with Proactive Reputation Monitoring
Myrtle Beach Seaside Resorts | October 9, 2013
Multi-Property Operator uses Maestro Guest Experience Measurement (GEM) to Leverage the Power of TripAdvisor and Social Media with Real-Time Responses to Online Guest Surveys October 9, 2013 - Myrtle Beach Seaside Resorts has a social media secret that increases guest satisfaction, loyalty, and the bottom line. The company operates six oceanfront resorts on the highly competitive South Carolina coast and uses an online guest engagement survey tool from NORTHWIND-Maestro™ PMS to keep guests returning and referring new business. A 2012 Nielsen Global Trust in Advertising Survey found that 92% of interviewees "trusted completely..." reco...
Owned by Boutique Hotel LP & Managed by Midas Hospitality, Aloft Beachwood in Beachwood, Ohio Opens
Aloft Hotels | October 9, 2013
STAMFORD, Conn.--October 9, 2013-- Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), today announced the opening of an Aloft hotel in Beachwood, Ohio, a fast-growing, up-scale suburb of Cleveland. Aloft Beachwood is the second Aloft in greater Cleveland, following the recent opening of Aloft Cleveland Downtown. Owned by Boutique Hotel LP and managed by Midas Hospitality, Aloft Beachwood features an urban design aesthetic with 135 stylish guest rooms including seven suites, 1,890 square feet of meeting space, and a lively social atmosphere. "Aloft Beachwood offers travelers an exciting new option in Cleveland's east side suburban...
Waterford Hotel Group Appoints Duane Schroder to Corporate Team as Regional Hotel Director
Waterford Hotel Group | October 9, 2013
WATERFORD, CT (October 9, 2013) --- Waterford Hotel Group has announced the promotion of Duane Schroder to the position of Regional Hotel Director for the company. Schroder, who most recently served as General Manager for the 393-room Hilton Hartford, will be responsible for overseeing the operations of several Waterford Hotel Group properties. Waterford is a leading hotel and convention center management firm and currently manages 29 properties in eight states, representing more than 3,500 hotel rooms nationwide as well as the Connecticut Convention Center. As Regional Hotel Director, Schroder's duties include developing and maintainin...
Benchmark Hospitality Names Alex Cabañas President & CEO and Greg Champion Executive VP & COO
Benchmark Hospitality International | October 9, 2013
The Woodlands (Houston), Texas, October 9, 2013 - Benchmark Hospitality International®, a leading U.S.-based hospitality management company for over 30 years, has announced the promotion of Alex Cabañas to President & CEO, and the promotion of Greg Champion to Executive Vice President & COO. Both positions will include Board of Director responsibilities and will officially take place January 1, 2014. Burt Cabañas, the company's Founder and Chairman, who will remain active in Benchmark's future strategic development and growth, made the announcement. "Alex's contributions to our company over the last eight years have enabled B...
HeBS Digital’s Winning Streak Continues with Five Silver W³ Awards
HeBS Digital | October 9, 2013
HeBS Digital won five Silver Awards in the annual W³ Awards, which honors the most creative designers and marketers in web content creation. HeBS Digital's five sites taking home honors in the "Hotel and Lodging" category were designed for The Roger New York, Le Parc Suite Hotel, Indian Wells, Vacation Rentals Virginia Beach, and Swissôtel Chicago. New York, NY - October 8, 2013 - HeBS Digital, the leading digital technology and marketing firm, proudly announces that it has won five Silver 2013 W³ Awards within the "Hotel and Lodging" category. The W³ Awards honors the most creative designers and marketers in web content creation, a...
Work Begins in Saudi Arabia on Park Inn by Radisson Riyadh and Radisson Blu Hotel, Jeddah Al Salamah
Carlson Rezidor Hotel Group | October 9, 2013
October 9, 2013 - The Carlson Rezidor Hotel Group, one of the largest and most dynamic hotel groups worldwide, adds two hotels to their growing portfolio in Saudi Arabia: The mid-market Park Inn by Radisson Riyadh (170 rooms) is scheduled to open in Q1 2016; and the upper upscale Radisson Blu Hotel, Jeddah Al Salamah (142 rooms) will welcome the first guests in Q2 2015. "Saudi Arabia is a key focus country for our group. We already operate six hotels with over 1,200 rooms in the Kingdom and have further nine hotels with 1,700 rooms under development – we see a considerable potential for further projects in the country which shows posi...
Benchmark Hospitality Names Timothy Ralphs as Executive Chef at Colorado’s Cheyenne Mountain Resort
Cheyenne Mountain Resort | October 8, 2013
The Woodlands (Houston), Texas, October 8, 2013 - Benchmark Hospitality International, a leading U.S.-based hospitality management company, has named Timothy A. Ralphs executive chef for Cheyenne Mountain Resort. Todd Felsen, general manager for the property, a Benchmark Resort® located at the foot of Cheyenne Mountain, made the announcement. "It is a thrill to welcome Timothy to Benchmark Hospitality at Cheyenne Mountain Resort," said Mr. Felsen. "He comes with important culinary experience gained in the U.S., Europe and Asia, and with an impressive set of credentials. We look forward to his leadership in our food and beverage departm...
Hotel Equities Adds Boutique 63-room Wyvern Hotel in Punta Gorda, Florida to Management Portfolio
Hotel Equities (HE) | October 8, 2013
Atlanta, GA - October 8, 2013 - Atlanta-based Hotel Equities (www.hotelequities.com) added the management contract for The Wyvern Hotel (www.thewyvernhotel.com), a 4-star boutique hotel in Punta Gorda, Florida, to its portfolio. This 63-room hotel, located on South Florida's Gulf Coast, delivers luxury without pretense as it provides upscale service and amenities. The Wyvern Hotel marks the first addition for Hotel Equities after the firm completed a joint venture with Alliance Hospitality that increased their portfolio to more than 55 hotels. With an artfully landscaped rooftop pool and lounge area, the hotel offers clear views of Char...
1375-Room Luxury, New York Hotel Confirms General Contractor and Brand
BuildCentral | October 7, 2013
Hotel-Online and BuildCentral Add/Update 193 Hotel Projects to the New Hotel Construction Projects Database Chicago, IL. October 7, 2013 - Hotel-Online and BuildCentral have added or updated 193 hotel projects in the last two weeks to Hotel Construction, a nationwide database of hotel construction projects, openings, and key decision makers (Owner/Developers, Architects and Contractors). These proposed hotels are still in the planning stages. Now is the perfect time to have your product drawn into plans, or offer construction services: Johnnie Dodds Hotel (Mount Pleasant, SC) Boutique Hotel (Ocala, FL) Saxony Life Advocate Center ...
Kay French Named as General Manager for Hampton Inn & Suites Birmingham-Downtown-Tutwiler in LA
HRI Lodging | October 7, 2013
NEW ORLEANS, LA (October 7, 2013) - Kay French has been named general manager for the Hampton Inn & Suites Birmingham-Downtown-Tutwiler, announced Gary Gutierrez, president of HRI Lodging, which manages the historic downtown property. French was most recently the general manager of The Hotel Highland at Five Points South in Birmingham. There, she assisted in the renovation and conversion of the hotel and managed all day-to-day operations. Prior to that, French worked for Integral Hospitality for three years as a human resources director for the Tutwiler Hotel and a general manager for the Hampton Inn in Rome, Georgia. She was also p...
The Best Western Plus Glenview Chicagoland Inn & Suites to Open Next Month Through Conversion
| October 4, 2013
GLENVIEW, Ill., Oct. 4, 2013 -- The Glenview Inn & Suites is preparing to reopen as the new Best Western Plus - Glenview Chicagoland Inn & Suites following a multi-million dollar renovation and remodeling. The renovation and rebranding of the 110 room hotel, at 4514 West Lake Avenue, Glenview, Illinois 60026, will be complete in November 2013. The new Best Western Plus - Glenview Chicagoland Inn & Suites (www.GlenviewSuites.com), formerly a Fairfield Inn & Suites by Marriott, has undergone a massive renovation and enhancement to all of its 110 guestrooms and suites. In addition the Lobby, public areas, and onsite meeting...
Radisson Porto Alegre to Open in Brazil Later This Month; Renovation Planned for the 132-room Hotel
October 4, 2013
PORTO ALEGRE, Brazil (Oct. 04, 2013) - Radisson, one of the world's best-recognized hotel brands, today announced the signing of the Radisson Porto Alegre, Brazil with an expected opening of Oct. 31, 2013. A multi-million dollar renovation is planned for the 132-room designer hotel. As Radisson further expands in South America, this hotel marks the seventh Radisson in Brazil, with several additional properties joining the portfolio by first quarter 2014. "Investing in Brazil requires patience and strong local connectivity. Through our strategic partnership with Atlantica Hotels International (Brazil), we have a strong foothold in key ma...
Aimbridge Hospitality Names Greg Moundas Executive Vice President – General Counsel
Aimbridge Hospitality | October 2, 2013
DALLAS, TEXAS (October 2, 2013) - Aimbridge Hospitality, one of the nation's leading independent hotel and real estate investment and management firms, announced today that Greg Moundas has been named Executive Vice President - General Counsel. In his new position, Mr. Moundas will be responsible for all day-to-day legal matters, including property acquisitions and dispositions, joint ventures, partnerships, and franchise agreements for Aimbridge's growing portfolio of more than 180 hotel properties in the U.S. and Caribbean. "We've worked with Greg for many years, not only on Aimbridge matters, but with other interests, and we are plea...
Hyatt Place Denver/Cherry Creek, CO Opens Led by GM Sean Keating and Director of Sales Sarah Becker
Hyatt Place | October 2, 2013
CHICAGO (October 2, 2013) – Hyatt Hotels Corporation (NYSE: H), DiNapoli Capital Partners and Rockwood Capital, LLC today announce the opening of Hyatt Place Denver/Cherry Creek. The hotel's rebranding and completion of $10 million in property-wide improvements including all new guestrooms, meeting spaces and a new dining area, marks the third Hyatt Place location in the Denver area. Hyatt Place Denver/Cherry Creek offers easy access to downtown Denver, as well as the upscale Cherry Creek area including Cherry Creek Mall and Cherry Creek North retail district. The hotel is walking distance to the Infinity Park and less than five miles...
Andaz Maui Wailea Opens with Staff of 300 and InvoTech for Fast, Reliable RFID Uniform Management
Andaz Maui at Wailea Resort & Spa | October 2, 2013
Luxury Property Uses InvoTech Systems' Wireless Handheld Readers to Manage 3,000 Uniforms. Operates with Less Labor; Counts and Tracks Hundreds of Uniforms in Seconds. LOS ANGELES, CA - October 2, 2013 - InvoTech Systems, Inc. announced Hyatt's Andaz Maui at Wailea installed the InvoTech UHF-RFID Uniform System to automate management of 3,000 uniforms for its staff of 300. The uniform management system is integrated with the U-Pick-It automated uniform delivery system from White Conveyors that puts uniforms in employees' hands quickly. InvoTech's system includes UHF-RFID handheld readers that enable instant uniform tracking via the prop...
Benchmark Hospitality International Names Jaclyn Allee Director of Communications
October 2, 2013
The Woodlands (Houston), Texas, October 2, 2013 ... Benchmark Hospitality International®, a leading U.S.-based hospitality management company, has named Jaclyn (Jackie) Allee director of communications. Ms. Allee is based in Benchmark's Home Office in The Woodlands north of Houston. Ted Davis, Benchmark's chief marketing officer, made the announcement. "I am very pleased to announce the elevation of Jackie Allee to director of communications for Benchmark Hospitality," said Mr. Davis. "Jackie is an integral member of the home office sales and marketing team and has done a superb job since she joined our company in 2007." Mr. Davis cont...
HMC to Manage New-build 83-room Microtel Inn & Suites by Wyndham Opening in Kenedy, TX in Q1 2014
Hospitality Management Corporation (HMC) | October 2, 2013
Dallas, TX, October 2, 2013: Leo Spriggs, President/CEO of Hospitality Management Corporation (HMC), one of the country's largest third-party privately held hotel management companies ranked in the top 40 (of all third party and owner operated) largest independent U.S. Hotel Operators is pleased to announce the signing of a property management agreement for a new build Microtel Inn & Suites by Wyndham, located in Kenedy, Texas adding to HMC's growing portfolio of managed properties. The Microtel Inn & Suites by Wyndham will have a total of 83 guest rooms and is to be completed by early February 2014. Some of the Hotel amenities ...
The 173-room Lake Arrowhead Resort & Spa in CA Completes Renovation and Joins Autograph Collection
Carey Watermark Investors | October 1, 2013
NEW YORK, Oct. 1, 2013 -- Carey Watermark Investors Incorporated (CWI) announced today that Lake Arrowhead Resort & Spa, which was acquired by CWI in July 2012, has officially joined the Autograph Collection, part of the Marriott International, Inc. (NYSE: MAR) global portfolio. The 173-room resort, located in Lake Arrowhead, California, has just completed a $4.6 million renovation of its guest rooms, suites, public areas, function spaces, recreation facilities and spa. Drawing on its world-renowned experience designing iconic destination resorts, the WATG/Wimberly Interiors design team created a fresh visual identity, inspired by a...
