Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
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Operations
McKibbon Hospitality Adds Hampton Inn Atlanta Kennesaw to Management Portfolio
Hampton by Hilton | January 8, 2020
Owned by Busbee Hotel, LLC, the 100-room hotel is primely located near the Kennesaw Town Center and Kennesaw State University in northwest Atlanta McKibbon Hospitality, an award-winning leader in hotel management, today announced the addition of Hampton Inn by Hilton Atlanta Kennesaw to its management portfolio. Owned by Busbee Hotel, LLC, the 100-room hotel is primely located near the Kennesaw Town Center and Kennesaw State University in northwest Atlanta. The new management contract expands McKibbon’s presence in the Atlanta area, where the company currently manages five additional hotels: AC Hotel Atlanta Midtown, Moxy Atlanta Midt...
Valor Hospitality Expands Globally Into Asia With Addition of Two Hotels
Valor Hospitality Partners | January 6, 2020
ATLANTA (January 2020) – Valor Hospitality (Valor) announced today that its new Asia division has been selected to provide hospitality management services to two hotels and a luxury residential property on the world’s most populous continent. The hotels include the continent’s first Staybridge Suites in Thonglor, Bangkok, and Thailand’s first Holiday Inn & Suites located in the coastal Thai town of Si Racha (both opening in 2020). Valor Asia was also selected to provide concierge services to Hyde Heritage Thonglor, a 45-floor residential building in Bangkok, Thailand, that includes seven floors of public space and luxury facilit...
First Hospitality Adds Fairfield by Marriott Fair Oaks Farms to Management Portfolio
First Hospitality | January 6, 2020
(FAIR OAKS, IN; Jan. 6, 2020)—First Hospitality today announces it has assumed management of Fairfield by Marriott Fair Oaks Farms. The one-of-a-kind hotel is located in a nearby country destination and agritourism attraction just outside of greater Chicago at 708 N. 600 E. in Fair Oaks, Indiana. “Fair Oaks Farms offers travelers the highest standards in hospitality along with a countryside escape,” says David Duncan, president of First Hospitality. “This is a unique property, and we look forward to sharing it with new and returning guests.” Fairfield by Marriott Fair Oaks Farms is owned by Fair Oaks Farms, who developed and o...
Tapestry Collection by Hilton Welcomes The Cassara Carlsbad, a Mediterranean-Style hotel, to Its Expanding Portfolio
Tapestry Collection by Hilton | January 3, 2020
The fully renovated hotel offers 90 guest rooms, 180-degree coastal views of the Pacific Ocean and convenient access to LEGOLAND, Carlsbad Flower Fields and premier shopping SAN DIEGO, CA — DECEMBER 20, 2019 — The Cassara Carlsbad, Tapestry Collection By Hilton, a 90-room fully redesigned, full-service hotel just minutes from LEGOLAND California, the famous Carlsbad Flower Fields, the Crossings Golf Course and Carlsbad Premium Outlets, is the latest addition to the Tapestry Collection by Hilton portfolio, one of Hilton’s 17 market-leading brands. The modern hotel features stunning and elegant colors the minute you walk into the lo...
Service Properties Trust Signs New Agreements With Marriott
| January 3, 2020
NEWTON, Mass.--January 3, 2020--Service Properties Trust (Nasdaq: SVC) today announced that it has entered agreements with Marriott International, Inc. (NYSE: MAR), or Marriott, which combine its three existing Marriott operating agreements, historically referred to as the Marriott Nos. 1, 234 and 5 agreements, into a single portfolio for a 16-year term commencing January 1, 2020. The Marriott Nos. 1, 234 and 5 agreements included 122 hotels, provided for aggregate annual owner’s priority returns and rents due to SVC of $192.2 million and were scheduled to expire on December 31, 2024, 2025 and 2019, respectively. Among other terms, the new ...
Hilton Signs Partnership With Groupe Alliance in Tunis
Hilton | December 26, 2019
Hilton (NYSE:HLT) (https://www.Hilton.com) will once again be welcoming guests to the Tunisian capital city of Tunis from after a landmark deal was signed with the Groupe Alliance. The new management agreement confirms a flagship Hilton Hotels & Resorts Property in the coastal suburb of Gammarth. An extensive renovation of Le Palace hotel will now see the property re-brand as Hilton Tunis Gammarth in 2023. A phased renovation of all guest rooms, suites and public spaces (including F&B outlets) will begin in 2021. Once complete the hotel will boast 296 guest rooms and 25 suites, seven F&B outlets and ample meetings facilities in...
Midas Hospitality Adds Two Oklahoma Hotels to Management Portfolio
Midas Hospitality | December 26, 2019
Midas Hospitality recently added two Oklahoma hotels to its growing management operations. The two Hilton properties are the Hilton Garden Inn Tulsa-Broken Arrow and the Homewood Suites by Hilton Tulsa-South. Both are situated in Broken Arrow, which is the largest suburb of Tulsa. Midas Hospitality also manages an Aloft in Tulsa and the Hampton Inn in Duncan, Okla. The Hilton Garden Inn is a 107-room hotel 13 miles from downtown Tulsa and the airport. The 99-suite Homewood Suites features an outdoor pool and is in close proximity to shopping, restaurants and entertainment. Grayson Davis, who will continue as the general manager for ...
Chesapeake Hospitality Adds Crowne Plaza Milwaukee Airport to Management Portfolio
Chesapeake Hospitality | December 19, 2019
GREENBELT, Md., Dec. 19, 2019 – Chesapeake Hospitality, a dynamic third-party hotel management company, today announced its new role as property manager for the Crowne Plaza Milwaukee Airport. President and CEO of Chesapeake Hospitality Chris Green made the announcement. “We’ve had an incredible year identifying great opportunities to bring our results focused management expertise to the right properties across the U.S., and we’re pleased to call Crowne Plaza Milwaukee Airport one of those properties,” Green said. “As our reputation for outstanding results grew in 2019, we remain committed to delivering exceptional, memorable e...
Crescent Hotels & Resorts Adds Marriott LaGuardia Airport Hotel to Portfolio
Crescent Hotels & Resorts | December 17, 2019
New York, NY (December 17, 2019) – The Marriott LaGuardia Airport Hotel in New York City is now being managed by Crescent Hotels & Resorts. Crescent, based in Fairfax, Virginia is a nationally recognized operator of major hotels and resorts throughout the United States and Canada. With a commanding presence directly across from LaGuardia Airport, the Marriott LaGuardia Airport Hotel offers free shuttle service to and from LaGuardia Airport, and convent location to Manhattan and top destinations in Queens, such as Citi Field and Arthur Ashe Stadium. “The Marriott LaGuardia Airport Hotel aligns well with our expertise in operating...
Midas Hospitality Adds Two Tulsa Hilton Hotels to Management Portfolio
Midas Hospitality | December 17, 2019
St. Louis, Mo., Dec. 17, 2019 - Midas Hospitality—a leading hotel development, management and investment firm—recently added two Oklahoma hotels to its growing management operations. The two Hilton properties are the Hilton Garden Inn located at 420 W. Albany St. and the Homewood Suites located at 4900 W. Madison Place. Both are situated in Broken Arrow, Okla., which is the largest suburb of Tulsa. Midas Hospitality also manages an Aloft in Tulsa, Okla. and the Hampton Inn in Duncan, Okla. The Hilton Garden Inn is a 107-room hotel that is only 13 miles from downtown Tulsa and the airport. The 99-suite Homewood Suites features ...
JRK Property Holdings Selects Davidson Hotels & Resorts to Manage Sheraton Grand Nashville Downtown
Davidson Hotels & Resorts | December 12, 2019
ATLANTA, Dec. 12, 2019- Davidson Hotels & Resorts, one of the nation's leading full-service hospitality management companies, has been selected by JRK Property Holdings to operate Sheraton Grand Nashville Downtown. Centrally located in the heart of Music City, the 482-room property is the second in Nashville under Davidsonmanagement. "We are thrilled to welcome Sheraton Grand Nashville Downtown to the Davidson family as the fifth Sheraton branded hotel in our premier portfolio," said Davidson Hotels & Resorts President Thom Geshay. "Through our hands-on approach, deep brand familiarity and extensive Nashville experience dating bac...
Radisson Makes Its Debut on the Las Vegas Strip With Treasure Island – TI Hotel & Casino, a Radisson Hotel
Radisson | December 11, 2019
Radisson today announced the debut of Treasure Island - TI Hotel & Casino, a Radisson Hotel at 3300 Las Vegas Boulevard S, Las Vegas, NV. The award-winning resort marks the company's first property on the world famous Las Vegas Strip and features nearly 3,000 rooms with a contemporary style and high-energy atmosphere. With the hotel now part of the Radisson brand, Radisson Rewards members can redeem points for stays when booking on RadissonHotels.com/Rewards and experience exclusive benefits from check-in to check-out. Beginning as early as Q2 2020, members can also begin earning points during their stay. “We are thrilled to welcome...
IHG Signs With Kingkey Group for Management of Hotel in Dameisha, Shenzhen, China
IHG | December 11, 2019
IHG® (InterContinental Hotels Group), one of the world's leading hotel companies, today announced a deal with Shenzhen-based property developer Kingkey Group. Under the deal, IHG will take over the management of one of Kingkey’s hotels in Dameisha, Shenzhen, China. As of 1 January 2020, the hotel will formally be rebranded as the InterContinental Shenzhen Dameisha Resort and will offer an upgraded selection of services and facilities. The signing ceremony for the deal was held in Shenzhen and was attended by Daniel Aylmer, IHG’s Chief Operating Officer for Greater China, Hua Chen, Chairman of the Kingkey Group, and other representatives....
Accor Signs Franchise Agreement With Mandala Asset Solutions for Recently Purchased Mackay Marina Hotel
Accor | December 10, 2019
December 10, 2019 -- Accor has further increased its footprint in the central Queensland market having acquired a franchise agreement with Mandala Asset Solutions for their recently purchased Mackay Marina Hotel. The eight-storey, 79-room hotel will rebrand as Mantra Mackay on 15 December 2019, becoming Accor’s second property in the central Queensland hub of Mackay, joining the Group’s 152-room ibis Mackay hotel. Mantra Mackay, which was constructed in 2005 and stands on a prime waterfront site offering views over the Coral Sea, also features a restaurant and bar, fitness centre, swimming pool, four conference and meetings rooms and a ...
Jumeirah Group Adds Capri Palace in Italy to International Management Portfolio
Jumeirah Group | December 10, 2019
Reopening as Capri Palace, Jumeirah in April 2020, the iconic island hotel offers 68 guestrooms. Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding, announced it has been appointed to operate and manage the renowned Capri Palace in Italy. Reopening as Capri Palace, Jumeirah in April 2020, this beautiful Italian property enjoys an idyllic location in bustling Anacapri; one of the most exclusive and unspoiled parts of the island. The hotel, founded by Tonino Cacace, stands high above the Gulf of Naples and fully embodies the Italian Dolce Vita; with an authentic Capri style and sea views. Designed ...
BENCHMARK®, a global hospitality company, to Operate First Margaritaville Resort in Texas
Songy Highroads, LLC | December 2, 2019
Margaritaville Lake Resort, Lake Conroe-Houston, Will Open in 2020 The Woodlands (Houston), Texas, December 2, 2019 … BENCHMARK®, a global hospitality company, will operate a major new resort property in the Houston area, which will be the first Margaritaville Resort in Texas. Scheduled to open the summer of 2020, the Margaritaville Lake Resort, Lake Conroe-Houston, an all-suite resort, will feature 335 guest suites. Bars and restaurants will feature signature Margaritaville dining concepts – the LandShark Bar & Grill with boat slips on Lake Conroe, the 5 o’Clock Somewhere Swim Up Pool Bar, the Lone Palm Pool Bar & Restaur...
Cimarron Hospitality Partners With Genuine Hospitality to Operate New Hilton Garden Inn – Boulder / Longmont, CO
Genuine Hospitality, LLC | November 27, 2019
SAINT LOUIS, IL, November 27, 2019 – Arlington, TX based hotel developer and operator, Cimarron Hospitality announces the appointment of St. Louis-based hotel operator, Genuine Hospitality to operate the new 105-room Hilton Garden Inn – Boulder / Longmont, CO. Located at 470 South Martin Street Longmont, CO, the hotel is ideally located at the Northeast corner of Ken Pratt Blvd & South Martin Street, 1.3-miles southeast of downtown Longmont, CO. The location is enhanced by the bordering St. Vrain River, known for its great whitewater Kayaking with spectacular views of the Colorado Rockies. The Hilton Garden Inn – Boulder / Longmo...
When Things Aren’t Going Well, Will You Accept Blame?
Shep Hyken | November 27, 2019
By Shep Hyken In a recent Shepard Letter, I wrote about the concept of giving recognition to the people who deserve it. Someone being recognized for what they bring to the organization is often overlooked. That’s a shame. People need to be recognized for their contribution to the team’s success. One of our faithful readers, Drew Smith, responded to the article and shared that he was reading a biography about the 34th President of the United States, Dwight Eisenhower, who was known for “pushing praise down and blame up—to himself.” This is an interesting concept. The idea of praising people for the good job they do is powerful....
Meyer Jabara Hotels Now Operating the First Cambria Hotel in South Boston
Meyer Jabara Hotels | November 26, 2019
Upscale hotel designed for modern business travelers is the first in the market to feature a 4,000-square-foot rooftop bar and lounge that offers breathtaking, unobstructed city views [Danbury, Conn., November 26, 2017]— Meyer Jabara Hotels (MJH) is pleased to announce that the Cambria Hotel Boston, Downtown-South Boston is now open. The 159-room hotel, located at 6 West Broadway, is the first hotel to open in “Southie” and the second hotel to be operated in Boston by MJH; the company also owns and operates a Cambria Hotel in Pittsburgh, Pa.; White Plaines, N.Y.; and a property in Morristown, N.J., is under construction. A ribbon cut...
Marshall Hotels & Resorts Assumes Management of Best Western Plus University Inn & Conference Center in Clemson, S.C.
Marshall Hotels & Resorts, Inc. | November 25, 2019
CLEMSON, S.C., Nov. 25, 2019—Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced that it has taken over management of the 148-room Best Western Plus University Inn & Conference Center in Clemson, S.C. The hotel recently was purchased by Medalist Diversified REIT, a real estate investment trust specializing in value-add commercial real estate. To celebrate the occasion, Marshall hosted a grand re-opening event where the hotel’s new dining concept, Tiger Blvd. Bistro, was unveiled. “The Best Western Plus University Inn & Conference Center, with its ...
Hospitality Financial Leadership: Getting Close to the Engine Room
David Lund | November 25, 2019
By David Lund In my career I have worked with a lot of interesting characters. To say the least, they were all quite colorful, usually fanning the flames of the hotel’s drama and adding their own seasoning. One boss I had was particularly interested in teaching lessons. He made everything into a lesson. What did you learn? How did I screw up? There was always a warm underbelly to be examined. One day we had just wrapped up our weekly executive committee meeting (sounds formal and important, but not really – kinda boring usually) and my boss asked me to stay behind as he had something for me to “listen to.” That got my attention....
BENCHMARK®, a global hospitality company, Appoints Stephen Cullen Regional Vice President of Operations
BENCHMARK®, a global hospitality company. | November 21, 2019
The Woodlands (Houston), Texas, November 2019… BENCHMARK®, a global hospitality company, has promoted Stephen Cullen to the position of regional vice president of operations. Greg Champion, president and COO, made the announcement. "It is with great pleasure that I announce Stephen’s latest promotion within Benchmark,” said Mr. Champion. “He is an inspiring and highly effective leader, and comprehensively understands the dynamics of operating luxury properties with the greatest efficiencies, and with a keen eye to excellence in guest service. He is also well versed in Benchmark’s signature Be The Difference service culture.” ...
Separating Good From Great GMs in Two Questions
Larry Mogelonsky | November 20, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Working as an asset manager, one of my key responsibilities over the years has been to collaborate with the general manager to secure the underlying asset’s value as well as develop programs that will grow rate, occupancy and the hotel’s status within the community. Obvious enough, but just like something straight out of an old Soviet playbook, another primary duty is to assess the GM’s performance, offering guidance and mentorship where needed as well as giving the thumbs up or thumbs down on their employment contract renewal. While others will utilize a lengthy and formal...
Hotel Owner Vs. Debt Service, How to Prepare for the Downturn
James E. Fitzgerald | November 20, 2019
By James Fitzgerald The Uptrend Is Ending, Now What? Most people don’t see all the obstacles a hotel owner faces once their hotel revenues start declining; such as if the next travel recession strikes or new hotel competitors enter the market, cash flows fall, and tensions rise. This is particularly true for overleveraged hotels or those with balloon maturities. So, as this incredible hotel 11 year up-cycle begins to slow, the wise Owner will not solely rely on their management company but will consider all alternatives well in advance of a problem. Hotels really are a different animal, some may say, a bird, as the “Peacock”...
