Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Shujaat Khan at Capital Hilton Tells Us Why He’s Not Looking for Another Concierge Platform
ALICE | November 20, 2019
Shujaat Khan, Head Concierge at Capital Hilton in Washington D.C., gives us an inside look at how ALICE has helped enhance the hotel’s concierge services. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE's dedicated concierge module, ALICE Concierge, lets concierges track all requests with one system and allows for easy access of all relevant guest records through its PMS integration and Google vendor database. Khan has been welcoming hotel guests as a concierge at the 550-room Capital Hilton for more than ...
Paramount Hotel Group Adds Doubletree by Hilton in Fairfield, New Jersey to Portfolio
Paramount Hotel Group | November 13, 2019
Fairfield, New Jersey, November 13, 2019 – Paramount Hotel Group, a premier third party hotel management company, announced today that it has been awarded the management contract for the Doubletree by Hilton Hotel & Suites in Fairfield, New Jersey. Paramount Hotel Group CEO David Simon made the announcement. Each of the hotel’s 204 rooms includes complimentary Wi-Fi, a large work desk and ergonomic chair, mini-refrigerator and HDTV with premium channels. Suites feature additional space, a separate bedroom, living room and sofa bed. The hotel also houses Nectar, a full-service bar and trendy restaurant serving Fine American Cuisine ...
The Hotel Group Adds TownePlace Suites by Marriott Ellensburg to Management Portfolio
The Hotel Group | November 12, 2019
Seattle, WA, November 12, 2019 — The Hotel Group, a leading national hotel management, investment, and development company, announced today the addition of the TownePlace Suites by Marriott Ellensburg, Washington, to its growing portfolio. The property broke ground this week and is scheduled to open in February 2021. The Hotel Group and Hogback Development are partnering on Ellensburg’s first Marriott branded hotel. This extended stay, 107 room all-suite hotel, will feature full kitchens and contemporary design with warm colors and upgraded wood features. Elevated amenities such as Container Store Elfa closets, and Weber grills and s...
Request for Proposals to Be a Management Company for Under-Construction High-End Boutique Hotel and Private Golf Club in Southwestern Virginia
Hotel & Leisure Advisors, LLC | November 12, 2019
Hotel & Leisure Advisors is working on behalf of a client to solicit qualifications and proposals from experienced firms to manage an existing high-end golf club, a vineyard and an under-construction, 40-unit luxury boutique inn (inclusive of yurts) in Southwest Virginia. The inn will offer additional amenities such as an outdoor pool, full-service restaurant, event space, business center, outdoor patio, retail shop. It will also offer planned outdoor activities such as horseback riding, shooting, fishing, hiking, ropes course, archery, etc. The subject development includes a large amount of land on which to develop a wide range of infras...
CoralTree Hospitality and Travel Outlook Join Forces in Exciting New Partnership
Travel Outlook | November 7, 2019
CoralTree Hospitality and Travel Outlook Premium Voice Reservations join forces in an exciting partnership to deliver a new level of personalized service to both independent properties and chain hotels. The combination of CoralTree Hospitality and Travel Outlook is a natural fit. Both companies empower hotels to deliver meaningful guest experiences, while taking a results-orientated approach to driving direct business. Commenting on the collaboration, John Smallwood, CEO of Travel Outlook said, “The CoralTree Hospitality team is comprised of some of the more experienced and well-respected hotel professionals in hospitality, and we are h...
Quore Bringing Its Award-Winning Housekeeping and Engineering Solutions to HX: The Hotel Experience Powered by AAHOA
Quore | November 7, 2019
Experience why Quore is quickly earning the trust and respect of hospitality’s biggest brands; Visit Quore in Booth 1220, November 10-11, at the Javits Center in New York FRANKLIN, TENN.– NOVEMBER 7, 2019 – Quore, an award-winning provider of workforce communication and engineering/housekeeping management technologies, is exhibiting at HX: The Hotel Experience Powered by AAHOA for the first time next week. Attendees visiting Booth 1220 will see innovative cloud-based solutions that help hotels operate more efficiently and improve communications between guests and staff by streamlining housekeeping, guest relations, engineering, a...
Maverick Hotels & Restaurants Adds Hilton Chicago / Oak Brook Hills Resort & Conference Center to Portfolio
Maverick Hotels & Restaurants | November 6, 2019
Chicago, Illinois, November 6, 2019 – Maverick Hotels & Restaurants, a full-service third-party hotel operator, developer and consultant, announced today the addition of the Hilton Chicago / Oak Brook Hills Resort & Conference Center to its portfolio. Robert Habeeb, Founder and CEO of Maverick, made the announcement. Located just west of downtown Chicago in the upscale area of Oak Brook, IL and nestled in a serene, 150-acre estate, this premier resort and conference center is the latest and highest profile property to join Maverick’s growing collection of properties operated for select owner groups. “We are thrilled to be ...
Donohoe Hospitality Services Selected to Manage Hilton Garden Inn Alexandria, VA
Donohoe Hospitality Services | November 5, 2019
BETHESDA, MD – November 5, 2019 – Thomas Penny, III, President of Donohoe Hospitality Services, a division of Donohoe, today announced the company being named to manage The Hilton Garden Inn Alexandria Old Town, Alexandria, VA. The 109-guestroom hotel is in the beautifully preserved historic district of Old Town Alexandria, just two blocks from the King Street Metro station, offering easy access to Washington, D.C., Amazon HQ2, Reagan National Airport and National Harbor. Guests can ride the free Old Town Trolley for a trip down King Street in Old Town Alexandria, stroll along the city’s scenic waterfront and enjoy dining and boutique s...
Hotel Equities Selected to Operate The Island Beachside Resort on Florida’s Gulf Coast
Hotel Equities | November 4, 2019
ATLANTA, GA - (November 4, 2019) – Today, Hotel Equities (HE) announced they have been selected to operate The Island Beachside Resort by Hotel RL in Fort Walton Beach. The Gulf-front resort boasts 331 guest rooms and 14,000 square feet of unique meeting and event space, including Gulf-front green space for weddings and special occasions. Built by Fred and Patricia Tolbert in the '60s, The Island is now owned by Tripp Tolbert, CEO of the Tolbert Group and developer, Jay Odom, CEO of The Jay Odom Group. Together, Mr. Tolbert and Mr. Odom invested in extensive property renovations with intentional care to preserve the iconic hotel’s his...
BENCHMARK® Adds Manor Vail Lodge to Its Colorado Portfolio
Vail, Colorado | November 4, 2019
The Woodlands (Houston), Texas, November 4, 2019 … BENCHMARK®, a global hospitality company, is expanding its Colorado portfolio with the addition today of Manor Vail Lodge located in historic Vail. The year ‘round resort is set in the heart of the storied village, at the foot of Vail Mountain’s Golden Peak. Manor Vail Lodge is now a part of Benchmark’s prestigious Gemstone Collection. It joins Benchmark’s Garden of the Gods Resort and Club in Colorado Springs and Tivoli Lodge, also located in Vail. “We are delighted to add another of Colorado’s premier resorts to Benchmark’s portfolio and to expand the number of mou...
Davidson Hotels & Resorts Adds Grand Hotel on Mackinac Island to Management Portfolio
Davidson Hotels & Resorts | October 29, 2019
ATLANTA (October 29, 2019) – Davidson Hotels & Resorts, one of the nation’s leading full-service hospitality management companies, welcomes Grand Hotel on Michigan’s historic Mackinac Island to its expanding portfolio. Operated by Pivot Hotels & Resorts, Davidson’s lifestyle and luxury operating division specializing in one-of-a-kind experiences at each of its properties, the distinguished 397-room hotel marks the third historic landmark under its management. Located high on a bluff with sweeping views of the Straits of Mackinac and the Mackinac Bridge, Grand Hotel beckons visitors to a bygone era of old-world hospitality a...
Teneo Hospitality Group Adds Four Nobu Hotels to Management Portfolio
Nobu Hotels | October 23, 2019
Eden Prairie (Minneapolis), MN, October 2019 …Teneo Hospitality Group, the premier Global Group Sales Organization, welcomes premier hotel brand Nobu Hotels and four of its properties to the company’s US and Mexico portfolios with the addition of Nobu Chicago, Nobu Hotel Caesars Palace Las Vegas, Nobu Miami and Nobu Los Cabos. Founded by celebrity chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the rapidly expanding luxury brand operates 10 five-star hotels in the US, Europe, Mexico and the Philippines and 41 signature restaurants on five continents. Eight new hotels are slated to open in Europe, the US, Middle East, Canada and S...
Atrium Hospitality Adds Three Branded, Full-Service Hotels to Its Management Portfolio
Atrium Hospitality | October 22, 2019
ALPHARETTA, Ga.-- October 22, 2019 -- Atrium Hospitality has assumed the management of three U.S. hotels from Winegardner & Hammons Hotel Group, an affiliate of the Pyramid Hotel Group. Comprising a combined 612 keys, the properties, located in Kentucky and Ohio, represent the well-known brands of Marriott, Embassy Suites by Hilton, and Holiday Inn. Since 2014, Atrium Hospitality has been one of the fastest-growing hotel management companies in the United States and is currently ranked as the sixth-largest management company (ranked by gross annual revenue end of 2018) by Hotel Business® (April 21, 2019 issue). Atrium’s managem...
Hospitality Ventures Management Group (HVMG) Awarded Management of 312-Suite Embassy Suites by Hilton Scottsdale Resort
Hospitality Ventures Management Group | October 22, 2019
SCOTTSDALE, Ariz., -- October 22, 2019 -- Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel investment, ownership and management company, today announced it has been selected to operate the 312-suite Embassy Suites by Hilton Scottsdale Resort in Phoenix. “We continue our westward expansion with the addition of our second hotel in Arizona, the recently renovated Embassy Suites by Hilton Scottsdale Resort,” said Robert Cole, president & CEO, HVMG. “Having grown our portfolio by more than 50 percent last year, 2019 has seen sustained growth as we firm up our nationwide presence. HVMG is well acquainted ...
Ownership Destination The Mountain Club on Loon Migrates Enterprise Accounting to Aptech’s PVNG
Aptech Computer Systems, Inc. | October 22, 2019
Transition from Profitvue® to PVNG Cloud-Based Financial Processes Supports Greater Productivity with Flexible Reporting and Remote Operations PITTSBURGH, October 22, 2019 – Aptech Computer Systems, the industry standard for hospitality financial systems, announced The Mountain Club on Loon, a four-season ownership ski destination, implemented Aptech’s PVNG Enterprise Back Office hotel accounting software system. Mountain Club on Loon is New Hampshire’s premier condo hotel and spa ski resort. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Business Partner offering web-enabled business intelligence, budgetin...
Marshall Hotels & Resorts Adds Three New York Metro-Area Wyndham Hotels to Portfolio
Marshall Hotels & Resorts, Inc. | October 15, 2019
Properties include: 68-Room Wingate by Wyndham New York Midtown South/5th Ave.; 79-Room La Quinta by Wyndham Manhattan Midtown; and 140-Room Wingate by Wyndham Long Island City NEW YORK CITY, Oct. 15, 2019—Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced the openings of three New York Metro-Area hotels: the 68-Room Wingate by Wyndham New York Midtown South/5th Ave.; 79-Room La Quinta by Wyndham Manhattan Midtown; and 140-Room Wingate by Wyndham Long Island City. Marshall will operate the hotels on behalf of three different ownership entities. “The a...
IHG Signs With Tan Holdings for Management of Fiesta Resort Guam
IHG | October 15, 2019
The 318-room hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. IHG has made its foray into Micronesia following the signing of an agreement with owner Tan Holdings to take on management of Fiesta Resort Guam. The hotel will join the IHG system from today and will rebrand as Crowne Plaza Resort Guam in early 2021, following an extensive, multi-million dollar refurbishment. The 318-room hotel is located in the centre of Tumon Bay, with direct beach access and a short walk from high-end shopping areas. Following the refurb...
Eclipse Hotels Group Is Improving Operations, Guest Satisfaction Across Its Multi-Branded Enterprise With Quore
Quore | October 15, 2019
With a corporate approach to standardizing operations, this U.K. based hotel management company is increasing visibility of its finance and management processes across all properties to improve staff accountability, boost operational efficiencies and make guests happy FRANKLIN, TENN. – OCTOBER 15, 2019 – Since adopting Quore’s workforce communication and housekeeping/engineering management technologies, operational efficiencies and guest satisfaction is improving at hotels managed by Eclipse Hotels Group. The London-based hotel management company operates Holiday Inn, Holiday Inn Express and easyHotel brands across the United Kingdom...
Hospitality Management Corporation Managing Brand New Springhill Suites® in Springfield, MO
Hospitality Management Corporation (HMC) | October 14, 2019
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 92-Suite SpringHill Suites® in Springfield, Missouri, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country’s largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The SpringHill Suites® Springfield is a perfect stop when heading to St. Louis, Tulsa or South...
Hospitality Financial Leadership: Chapter One: Envy
David Lund | October 14, 2019
By David Lund The Stow has always been a great hotel. Sitting high on the hill overlooking the river its bones and lines are completely classic. The 505 rooms all have a view of something great. For decades, the hotel had been the home away from home for the elite of the world. Rock stars, heads of state, actors, CEOs, you name it and they came, stayed and came back. Managing the hotel was a dream job. I never thought I would have the opportunity to be the general manager of such a fine lady. We call them ladies because they are gentle and beautiful and just a little complicated. Not that I’m any easier. My name is Oliver and I have b...
Reinventing The Welcome: Finally, Self Check-In Has Been Done Right!
Doug Kennedy | October 10, 2019
By Doug Kennedy For decades now, some hoteliers and many hotel tech providers have been pushing hotel guests to embrace self check-in procedures. I first heard of this concept as a budding young entrepreneur floating my business plan for a hotel industry training company to the top minds in lodging. The year was 1989 and my proposed company name was Check-Inn Training. I remember one industry icon in particular who, upon seeing the name on my binder, said “Bad idea young man.” He proceeded to hand me a copy of an article from what was then called Hotel & Motel Management, in which a headline read “Front Desk Staffs To Be Replaced...
Nordic Choice Hotels Rolls out New Housekeeping Software and Selection of Brand Standard Operations Software Across 130 Hotels
Nordic Choice Hotels | October 10, 2019
The hospitality startup becomes Brand Standard for Nordic Choice Hotels’ four brands, Comfort Hotel®, Quality Hotel ™, Clarion Hotel®, and Clarion Collection. ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, is excited to announce that after a year and a half of successful collaboration, it has expanded its relationship with Nordic Choice Hotels to 130 hotels. Nordic Choice Hotels has also designated ALICE the brand standard operations tool for four Nordic Choice brands- Comfort Hotel®, Quality Hotel ™, Clarion Hotel®, and Clarion Collection. Nordic Choice Hotels is the N...
The Devil Is in the Details: Using Data to Transform Your Hotel
Nikhil Nath | October 8, 2019
By Nikhil Nath, Founder & CEO, Knowcross We all know the saying, “The devil is in the details.” Well, for hotels, those details can often be found in one, ever-important place: data. Data acts as a magnifying glass to all areas of operations and can provide hotels with a better understanding of their day-to-day activities, staff productivity, and of course, guest expectations. Insights from data can optimize hotel performance in many ways, including: Increasing profits and sales; Providing exceptional guest service Boosting service level performance; Using complaints to advance products and services; Driving loyalt...
PM Hotel Group Adds Hyatt Regency Fairfax to Management Portfolio
PM Hotel Group | October 8, 2019
CHEVY CHASE, Md., Oct. 8, 2019 - PM Hotel Group, one of the nation's leading third-party hotel management companies, is proud to announce they are expanding their relationship with Hyatt Hotels Corporation and assuming management of the 316-room Hyatt Regency Fairfax. This signals the continued evolution of the company's portfolio which now includes 2 Hyatt brands, a collection of independent and historic properties and 20 distinct Hilton and Marriott brands. Hyatt Regency Fairfax "Hyatt Regency and the brand's commitment to caring for its people – both guests and team members – are perfectly aligned with our values at PM Hotel Grou...
