Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Routier Unveils MessageHub™ for Hoteliers, a Centralized, Omni-Channel, AI-Powered, Guest Messaging and Communications Hub
Routier | October 3, 2019
Unified communications hub leverages AI to drive in-stay guest engagement and increase guest satisfaction, while streamlining hotel operational efficiencies. NEW YORK & TEL AVIV, October 3, 2019 — Routier, Inc., a leading provider of AI-enabled hotel operations, marketing and guest engagement solutions, today unveiled MessageHub™, a cloud-based unified communications platform that empowers hoteliers to truly connect, engage and communicate with their guests during their stay. With seamless integration to the hotel CRM, PMS and CRS, MessageHub™ enables multilingual, AI-driven, interactive two-way communication and provides a devic...
Conversational Marketing Should Be Part of Every Hotel’s Marketing Plan in 2020.
Lodging Interactive | October 1, 2019
PARSIPPANY, NJ - October 1, 2019 - Lodging Interactive’s Founder and CEO, DJ Vallauri, discusses the importance of conversational marketing and why every hotel should prepare to leverage the new Facebook social media messaging platform in 2020. Much has been said and written about “conversational marketing” and how future marketers will be required to master this consumer engagement technique in order to be successful. Clearly, the hospitality industry is well-positioned to leverage the loyalty-building power of conversational marketing through personal engagement with its guests, pre-arrival, during guest stays and post-checkout. Le...
RoomKeyPMS Continues Expanding Customer Support Team with Customer Service & Hospitality Industry Expert
RoomKeyPMS | September 24, 2019
September 24, 2019 – Vancouver, BC – RoomKeyPMS has continued expanding their customer support team with the hiring of another customer service and hospitality industry expert, Mike Watling. Mike comes to RoomKeyPMS with a range of experience in the customer service and hospitality industry. After spending 10 years in the banking sector primarily in customer service management and project-based roles, he moved into the hospitality industry 20 years ago. Working in roles ranging from food services through to executive management, and the leading of sales and service teams, Mike has worked in such properties as Painter's Lodge, April Poi...
Luxury Cayman Villas Enhances Personalized Services With New Software
ALICE | September 24, 2019
Luxury Cayman Villas has selected ALICE to streamline communication and enhance staff efficiency across its expansive property of luxury vacation rental villas. Luxury Cayman Villas offers a carefully curated collection of vacation rentals and a commitment to the highest level of service in the Cayman Islands. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to implementing ALICE, Luxury Cayman Villas used a variety of manual and often time-consuming methods to track staff work and fulfill guest requests. Man...
Hampton Inn® & Suites Borger, Texas, to Be Managed by Hospitality Management Corporation
HMC | September 23, 2019
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 64-room Hampton Inn® in Borger, Texas, to their portfolio of managed hotels. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country’s largest third-party privately held hotel management companies. The hotel is next door to Frank Phillips College, the Golden Plains Community Hospital and Lake Meredith is a short 11 miles away for fishing and watersports. The Hampton Inn® & Suites Borger is ...
Radisson Blu Bremen Opts for Knowcross to Achieve Enhanced Service Optimization
Knowcross | September 20, 2019
London, September 20, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is proud to announce that Radisson Blu Hotel, Bremen, has decided to implement the Knowcross platform in their endeavor to optimize and streamline operations enabling them to provide top-notch, highly personalized experiences to their esteemed guests. Located on Bremen's historic shopping street of Böttcherstrasse, the upscale hotel has taken advantage of the power of Knowcross’ cutting-edge technology to automate its daily back of the house operations, improve staff productivity, increase guest satisfaction and achieve a r...
Hotel Equities Selected to Manage Hampton Inn & Suites by Hilton-Fort Worth/Alliance Airport and Residence Inn by Marriott-Fort Worth/Alliance Ai
Hampton by Hilton | September 20, 2019
Atlanta, GA – September 20, 2019 – Today, Hotel Equities (HE) announced its selection as the management partner to operate the Hampton Inn & Suites by Hilton-Fort Worth/Alliance Airportand Residence Inn by Marriott-Fort Worth/Alliance Airport hotels. The all-suite Residence Inn is located at 13400 North Freeway and the Hampton Inn & Suites is located at 13600 North Freeway. The two hotels are the latest additions to HE’s portfolio of 140+ hotels throughout the U.S. and Canada. Both hotels are owned by Sagamore Capital. “We are excited to be in Fort Worth operating these best-in-class Marriott and Hilton hotels,” said Joe ...
Maverick Hotels and Restaurants to Manage Delta by Marriott in Racine, Wisconsin
Maverick Hotels & Restaurants | September 19, 2019
Chicago, Illinois, September 19, 2019 – Maverick Hotels and Restaurants, a full-service third-party hotel management company, announced today that it has been awarded the management contract for the Delta by Marriott Racine hotel in Racine, WI. Robert Habeeb, Founder and CEO of Maverick, made the announcement. Located at 7111 Washington Avenue, the newly Delta by Marriott features 222 modern guest rooms complete with premium bedding, blackout drapes, 43-inch LCD televisions with premium channels, large desks with ergonomic chairs and free Wi-Fi internet access. Other highlights include the hotel’s popular Sip & Savor restaurant ...
Crescent Hotels & Resorts adds Two NYC Hyatt Hotels to Management Portfolio
Crescent Hotels & Resorts | September 18, 2019
New York, NY (September 18, 2019) – The Hyatt Herald Square New York and the Hyatt Place New York/Midtown South are now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The Hyatt Herald Square New York is a stylish hotel in Midtown Manhattan, on 31st Street between Broadway and 5th Avenue. The Hyatt Place New York/Midtown South is just a few blocks north, on 36th Street between Broadway and 5th Avenue. Both Hyatt hotels are pet-friendly, feature on-site restaurants and markets with Gra...
Angie Hospitality Equips Hotels With Advanced IP-PBX Telephony Compatibility to Streamline Guest Communications and Efficiency
Angie Hospitality | September 17, 2019
Hospitality’s first purpose-built guest room assistant offers seamless integration with hotel IP-PBX systems to replace outdated guest room phones. San Jose, Calif. – September 17, 2019 – Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant purpose-built for the hotel environment, announces the seamless integration of its newly expanded line of Angie devices with hotel IP-PBX systems, eliminating the need for hoteliers to make additional and often costly guest room equipment purchases. Compatible with IP-PBX systems used by many hoteliers today, the Angie device serves as an in-room SIP (St...
Quore Named NEXT Awards Finalist
Quore | September 17, 2019
Headquartered in Franklin, the technology company is being recognized as a ‘Market Mover’ for making a significant impact on the economy in Middle Tennessee Franklin, Tenn. – Sept. 17, 2019 – Quore is pleased to announce that it has been named a finalist in the 2019 NEXT Awards program recognizing entrepreneurs, startups and entrepreneurial-minded businesses making a significant impact on the economy in Middle Tennessee. Quore is one of three companies vying for the “Market Mover” honor in the Technology category. The program is being hosted by the Nashville Entrepreneur Center (EC), a nonprofit 501(c)(3) group founded in 200...
Cycas Hospitalilty Signs With Percor Capital to Operate Dual-Branded IHG Property in Dundee
Cycas Hospitality | September 17, 2019
Cycas Hospitality has signed a management agreement with Percor Capital to operate a dual-branded InterContinental Hotels Group (IHG) development in Dundee. The deal reinforces Cycas’s long-established relationship as the largest operator of IHG’s extended-stay brand in Europe. Following the agreement, Cycas now operates six of the international hotel group’s eight Staybridge Suites hotels in the UK and a total of nine IHG-branded properties. The 102-room Hotel Indigo and 85-room Staybridge Suites double-decker hotel occupy a refurbished linen mill, with a bar and restaurant on the ground floor. The central development is a short ...
SpaSoft Announces Integration With PXP Financial
Springer-Miller Systems | September 12, 2019
Toronto, Canada — September 12th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution is excited to announce their integration with PXP Financial, an omni-channel, international payments provider. The integration allows for payments to be processed directly through PXP Financial’s ANYpay POS solution within SpaSoft, and PXP Financial’s ANYpay Gateway for SpaSoft’s Online Booking Platform, which provides SpaSoft clients with a safe and secure method to process payments. Leveraging point-to-point encryption (P2PE) and tokenization, all transactions will be fully secure, with sensitive data protected at all times...
PSD2 IN REAL LIFE: How The New Payment Service Directive Works for Hotels and Online Bookings
Shlomit Kugler | CEO, MyCheck | September 12, 2019
By Shlomit Kugler PSD2 IS OLD NEWS By now, you've likely heard about the new credit card payment service directive and its potential repercussions in our industry. What you may not know, however, is that PSD2 is nothing new in fact, it was first implemented back in 2015, even though not all its parts were enacted simultaneously. Strong Customer Authentication, particularly, was meant to come into force only on September 14th, 2019, four years after the approval of the directive. So, you'd imagine the industry to be ready, wouldn't you? Well, not quite... KNOWLEDGE, POSSESSION, AND INHERENCE So, what is PSD2? At its core, it is merely an ...
Quore Surpasses 4,000 Hotel Customers
Quore | September 11, 2019
The hotel workforce communication platform is being used by hotels across 30 countries Franklin, Tenn. – Sept. 11, 2019 – Quore is pleased to announce that today more than 4,000 hotels are successfully using its hotel operations platform, furthering its position as a market leader. At its inception in 2012, Quore was the product of a single engineer at a local hotel property trying to solve the frustrations and miscommunications that he encountered while doing his job. Then, Quore surpassed its three-to-five-year plan within the first three months of business and now, with over 4,000 hotels, Quore has more than tripled initial pro...
Hotel Commonwealth Hits a Home Run With New Partnership
ALICE | September 10, 2019
Hotel Commonwealth, the official hotel of the Boston Red Sox and, appropriately, one of Boston’s most beloved hotels, has chosen ALICE to optimize cross-department task management and communication. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Prior to using ALICE, Hotel Commonwealth used a combination of GoConcierge concierge software and radios for all staff communication and amenity fulfillment. For staff, dependency on radios as their main form of communication could be inconvenient; for instance, if a ce...
SpaSoft Announces Streamlined Approach to Implementation Process
Springer-Miller Systems | September 10, 2019
Toronto, Canada — September 10th, 2019 — SpaSoft, an industry leading, all-in-one spa management solution, announces that they have made significant improvements and enhancements to streamline their implementation process. With their newly enhanced approach, SpaSoft has been able to reduce their training time by about 33% on average. By investing in services prior to the training commencing, SpaSoft implementation consultants are able to focus on teaching the spa how to effectively operate the software, rather than performing time consuming setup processes. In turn, a more seamless approach to training spa personnel has been establishe...
RoomKeyPMS Launches Hotel Payment Processing Solution
RoomKeyPMS | September 5, 2019
SEPTEMBER 5, 2019 – Vancouver, BC – RoomKeyPMS announces the launch of its new product, RoomKeyPMS Payments, a simplified PMS payment processing solution engineered for hotels. This product is a perfect solution for any hotels looking to take the complexity out of payment processing, speed up reconciliations or increase payment security and compliance, all integrated within the RoomKeyPMS platform. Tim Major, Executive Vice President of RoomKeyPMS, comments “The ability for hotels to efficiently manage payments and transactions is critical. Our customers’ feedback was consistent: hotel-specific needs were not being adequately me...
First Hospitality Adds Homewood Suites by Hilton Orland Park to Management Portfolio
First Hospitality | September 4, 2019
(CHICAGO, IL; September 4, 2019)—First Hospitality, a premier hospitality management and development company based in Chicago, assumes management of Homewood Suites by Hilton Orland Park (16245 S. LaGrange Rd., Orland Park, IL). The property features 81 suites with extended stay rate options, an indoor pool, fitness and business centers, meeting rooms, pet-friendly rooms, and complimentary parking, wifi, breakfast, and evening social hours. “This is our first hotel in the lively Orland Park neighborhood,” says David Duncan, president of First Hospitality. “We look forward to managing this property that is sure to offer the utmost c...
The Key to More Productive Staff? Technology That Was Built for Them in Mind
Karen O'Neill | September 3, 2019
By Karen O'Neill, President-Americas at Knowcross In the world of hospitality, hoteliers are faced with the dual responsibility of providing for their guests while also ensuring their staff has all the tools required to deliver an exceptional guest stay. As the need for innovation continues to evolve in order to enhance guest experience, the staff experience should also find itself on a similar, transformative path. To successfully adapt to the constantly evolving hotel landscape and meet guest demands, hoteliers must leverage effective service quality and optimization technology. However, while vetting prospective platforms, it’s imp...
Teneo Hospitality Group Adds 50 Luxury European Hotels in 20 Major Destinations to Its Portfolio
Teneo Hospitality Group | August 28, 2019
Eden Prairie (Minneapolis), MN, August 2019 … In a sweeping expansion into 20 European destinations, Teneo Hospitality Group, the premier Global Group Sales Organization, has added 50 luxury hotels and resorts to its international portfolio. The new additions include independent properties, small luxury brands, and premium brands under the Radisson and Accor flags, including Radisson Blu, Radisson Blu Edwardian and Pullman Hotels, as well as the recently announced The Dedica Anthology collection. Though Teneo’s core business remains predominantly U.S. based, the new hotels, located in major European cities from Copenhagen to Budapest, ...
Grand Pacific Resorts and Knowcross Partner to Boost Timeshare Resorts Experience
Knowcross | August 28, 2019
Washington D.C., August 28, 2019 - KNOWCROSS, the global leader in providing service quality and optimization solutions, is thrilled to announce the addition of Grand Pacific Resorts to its growing list of timeshare resort partners using their platform. Grand Pacific Resorts with more than 30 years of timeshare resort management experience has elected to implement the Knowcross platform to support their award winning service culture. Grand Pacific Resorts will use all of the modules on the Knowcross platform i.e. KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Inspection, KNOW Mobile as well as the KNOW Maintenance module upon release. ...
5 Training Tips to Help Hotels Ensure A Harassment-Free Workplace
Andrew Rawson | August 26, 2019
By Andrew Rawson The #MeToo movement and new anti-harassment laws are prompting many organizations to seek new ways to create more respectful, inclusive workplaces that are free of sexual harassment. For the hotel industry, with its people-centric culture and unique working environment, this can be particularly challenging. Regardless of the industry, preventing workplace harassment requires a holistic approach, encompassing the right policies and procedures, training and education, culture and commitment from leadership. An effective harassment prevention training program can be a cornerstone in creating a safe, respectful environment ...
How Technology Can Transform One of Your Hotel’s Most Expensive and Important Departments – Housekeeping
Nikhil Nath | August 22, 2019
By Nikhil Nath, CEO, Knowcross Imagine the following scenario. You’ve just arrived at a hotel you booked online after combing through countless reviews and hotel sites leading up to your business trip. The website boasted cutting-edge amenities and rooms adorned with modern furnishings, sprawling grounds, and an incredible on-property restaurant serving up delicious local cuisine. Following check-in, you bring your luggage up to your room only to discover it doesn’t have some of the amenities you confirmed in your booking. To make matters worse, you attempt to adjust the in-room thermostat only to realize it has clearly malfunctioned, ...
