Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Why Your Property Management System Should Do More Than Manage Your Property
Nicole Dehler | August 22, 2019
Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property’s bottom line. As our industry continues to adopt next-generation, guest-centric platforms, hoteliers must frequently vet emerging technology to ensure that it meets their property’s evolving needs. While there are many systems that play a critical role in the strategic optimization of a hotel’s operational structure, the PMS represents the technological heartbeat of any property. Beyond the necessary capture of reservations and financials, the PMS acts as a centralized hub of vital ...
Crescent Hotels & Resorts Adds 490-Room Marriott Inner Harbor Baltimore to Management Portfolio
Crescent Hotels & Resorts | August 20, 2019
Baltimore, MD -- August 20, 2019 – The Baltimore Marriott Inner Harbor at Camden Yards is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels and resorts throughout the United States & Canada. The 490-room hotel is nestled within the city's thriving Arts & Entertainment district, offering unparalleled access to Baltimore landmarks including the Convention Center, National Aquarium, M&T Bank Stadium, Royal Farms Arena and Oriole Park at Camden Yards. Under Crescent’s management, the property will undergo a comprehensive renov...
Aimbridge Hospitality Adds Six Caribbean Hotels to Management Portfolio
Aimbridge Hospitality | August 19, 2019
DALLAS, TX (August 19, 2019) - Aimbridge Hospitality, the nation’s largest independent hotel management company, is heating up its international portfolio with the addition of six Caribbean resorts. The new Caribbean resorts now under Aimbridge Hospitality management include: Curaçao Marriott Beach Resort & Emerald Casino, Curaçao After undergoing a complete rebuild, the property is set to reopen in fall 2019. Grand Hyatt Grand Cayman Hotel & Residence, Cayman Islands The resort is set to break ground by year end 2019 and set to open Fall 2021. Margaritaville Beach Resort at The Pointe, Nassau, Bahamas This new bu...
Crestline Hotels & Resorts to Manage the Residence Inn Tampa North/I-75 Fletcher
Crestline Hotels & Resorts | August 19, 2019
FAIRFAX, VA August 19, 2019 Crestline Hotels & Resorts, LLC (“Crestline”), announced today it has been appointed to manage of the 78-suite Residence Inn Tampa North/I-75 Fletcher in Tampa, FL. The recently renovated hotel is located in a serene setting in close proximity to the University of South Florida and provides easy access to Florida Hospital Center and the Moffitt Cancer Center. It is also convenient to area attractions including Busch Gardens, Adventure Island, and the Museum of Science and Industry. “The Residence Inn Tampa North is ideally situated for business, leisure, and medical travelers. It offers the comfo...
Olympia Hotel Management Chosen to Operate the New Hyatt Place Harrisonburg
Hyatt Place | August 19, 2019
August 19, 2019. Portland, ME. Olympia Hotel Management (OHM) is proud to announce that developer Harman Realty, Inc. of Harrisonburg, Virginia has chosen OHM to manage the new Hyatt Place Harrisonburg. The hotel broke ground on August 2 and is expected to open in September 2020. The general contractor is Harman Construction, Inc. The city of Harrisonburg is home to James Madison University (JMU), a public research university, and a visitor gateway to nearby Shenandoah National Park. It was rated the “#6 Favorite Town in America" by Travel + Leisure in 2016. Hyatt Place Harrisonburg will be the city’s newest and most contemporary ho...
AHLA, IHLA Applaud Passage of Bill Requiring Employee Safety Devices for Hotel Employees
AHLA | August 14, 2019
SPRINGFIELD, Ill. (August 14, 2019) – The American Hotel & Lodging Association (AHLA) today commended Governor Pritzker for signing the Hotel and Casino Employee Safety Act included in SB0075 the Workforce Transparency Act, which includes anti-sexual harassment policies and provides employee safety devices to hotel associates. “In a business of people taking care of people, we could not be successful without the eight million men and women in jobs that the hotel industry supports. That’s why our industry has for decades prioritized programs that protect our employees and guests and invested in the safety of our workforce,” ...
Greenwood Hospitality to Manage Embassy Suites – Milwaukee Brookfield in Brookfield, Wisconsin
Greenwood Hospitality | August 6, 2019
Denver, CO -- August 6, 2019 -- Greenwood Hospitality Group, a full-service third party hotel management company, announced today that it has been awarded the management contract for the Embassy Suites by Hilton Milwaukee Brookfield in Brookfield, Wisconsin. Greenwood Principal Aik Hong Tan made the announcement. Centrally located in the Milwaukee area, the 203-room hotel is currently the only Embassy Suites by Hilton in the state of Wisconsin. Each of the property’s two-room suites offers a private bedroom and a separate living room with a sofa bed. All suites feature a refrigerator, microwave, wet bar, coffee maker, and free WiFi. ...
AAA Honors Top Hotels for Cleanliness and Condition
AAA Inspections | August 1, 2019
ORLANDO, Fla. -- August 1, 2019 -- AAA’s new Inspector’s Best Of Housekeeping award recognizes AAA Inspected & Approved hotels that receive the highest possible cleanliness and condition scores, giving travelers another important indication of what it means to be a AAA top-rated hotel in North America. While every hotel must meet expected standards of cleanliness and condition to qualify as AAA Inspected & Approved and receive a Diamond Rating, hotels awarded the Inspector’s Best Of Housekeeping designation significantly surpass expectations, as measured during a comprehensive, on-site inspection. All areas of the property must...
Knowcross Announces Launch of Game-Changing Facilities Management App for Commercial Office Space, Vacation Rentals, and Timeshares
KnowcrossⓇ | August 1, 2019
Innovative KNOW Tenant app delivers real-time scheduling, tracking, notifications and reporting to enhance responsiveness, increase efficiency and reduce costs New York, NY and New Delhi, India -- August 1, 2019 -- Knowcross®, the global leader in providing service quality and optimization solutions, today announced the release of the hospitality industry’s most powerful facility management application, KNOW Tenant. Designed for any size property, KNOW Tenant organizes, tracks, schedules and manages work orders for facility, asset, and property management teams to take action on requests at commercial office complexes, vacation renta...
Interstate Hotels & Resorts Retained by Cambridge Landmark to Manage The Citizen Hotel, Autograph Collection
Interstate Hotels & Resorts | July 30, 2019
ARLINGTON, Va. – July 30, 2019 – Interstate Hotels & Resorts – a leading, global third-party hotel management company – has been selected to continue the successful management of the iconic Citizen Hotel, Autograph Collection in Sacramento, California, with a long-term agreement with new hotel owner Cambridge Landmark. Cambridge Landmark has plans to make guestroom renovations and updates to the common areas and the top-rated, farm to fork Grange Restaurant & Bar. "The Citizen is well positioned to continue its leadership in the market with Interstate’s strong management team and continued upward performance at the hotel...
Exploit Revenue Opportunities and Power Your Reservations Team With Real-Time Dynamic Yield Management in Maestro PMS
Maestro PMS | July 2, 2019
Maestro’s Integrated Yield Management Automatically Pushes Optimized Rates to Online Channels and Call Centers to Support Property Profitability Strategies July 2, 2019 – An effective revenue management strategy supported by reliable hotel Yield Management tools is essential to maintain profitability in today’s market. If you run an independent property, solid revenue management is even more important because you do not have a big-brand revenue management team behind you. If this is you, Maestro PMS has you covered with its real-time integrated dynamic Yield and Rate Management module. “The key role of a good revenue management...
AHLA Submits Comments on Joint Employer Rule
AHLA | June 26, 2019
Proposed Rule Would Provide Clarity, Certainty to Businesses WASHINGTON (June 26, 2019) – The American & Hotel Lodging Association (AHLA) today commended the U.S. Department of Labor for its efforts to provide clarity and certainty to employers in comments submitted to the Department for its Notice of Proposed Rulemaking on Joint Employer Status. “The hotel industry is a major economic driver, supporting millions of jobs and offering opportunities for entrepreneurs and small businesses,” said Brian Crawford, executive vice president of government affairs at AHLA. “In fact, three out of five hotels are small business—many o...
Margaritaville Resorts & Hotels Standardizes Operations With Infor
Infor | June 17, 2019
Infor Hospitality Management Solution Awarded Brand Standard Status for New Lifestyle Hotel Brand NEW YORK – June 17, 2019 – Infor, a leading provider of industry-specific cloud applications, today announced that Compass Properties and Margaritaville Hotels & Resorts have selected Infor Hospitality Management Solution (HMS) for their property management system (PMS). Margaritaville, which has been rapidly expanding throughout the United States and the Caribbean, has launched a new lifestyle, select-service hotel brand, Compass by Margaritaville Hotels & Resorts, and Margaritaville Island Reserve by Karisma, which will offer a...
SIXTY Hotels Seeing Success With New Mobile Shift Schedules From Beekeeper
SIXTY Hotels | June 17, 2019
Luxury boutique hotel brand says accessing ‘Shift Schedules’ is easy via mobile app; Visit Beekeeper at HITEC Minneapolis in Booth 919 Minneapolis, Minn. – June 17, 2018 – Beekeeper is pleased to announce that SIXTY Hotels, a collective of luxury lodgings in New York, Los Angeles, and coming soon Miami, is using its new Shift Schedules mobile capability. Shift Schedules is enabling every SIXTY Hotel associate to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper. Shift Schedules will be on display at HITEC Minneapolis in Beekeeper Booth 919, June 17 through 20 at the M...
Crescent Hotels & Resorts Adds Embassy Suites by Hilton Chicago North Shore Deerfield
Crescent Hotels & Resorts | June 12, 2019
Chicago, IL (June 12, 2019) – The Embassy Suites by Hilton Chicago North Shore Deerfield is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels, resorts and conference centers throughout the United States, Canada & Caribbean. The 237 all-suite hotel recently completed a multi-million-dollar all-suite renovation project in April 2019. The hotel offers home-like amenities in its two-room suites including two 49 inch flat-screen TVs and a wet bar area with a refrigerator, microwave and coffeemaker. The property is located in a suburban s...
BC Lynd Hospitality Using Quore Across Its Portfolio, Including at the New Harlingen Convention Center
Quore | June 11, 2019
Successfully raising the customer-service and departmental-service scores at six Marriott-branded hotels, the hotel management company taps Quore for even more projects Franklin, Tenn. – June 11, 2019 – When B.C. Lynd Hospitality opened the doors to the new Harlingen (Texas) Convention Center this month, the Quore workforce communication platform was there ensuring that all spaces looked their best, equipment functioned properly, and communication between facility staff, event planners and visitors was seamless. Based on the company’s successful track record with Quore’s housekeeping, work order automation, preventative maintenance...
CoralTree Hospitality Group Adds Claridge House in Chicago to Its Growing List of Properties
CoralTree Hospitality Group | June 3, 2019
New Management Company Adds Fourth Hotel Denver, Colo. – June 3, 2019 – Tom Luersen, president of CoralTree Hospitality Group, today announced that the company has been selected by Interwest Capital to manage the 165-room Claridge House hotel in Chicago. This is the fourth hotel that CoralTree has added to its growing collection of properties since its inception in early 2019 and its second in the Chicago area. The company already announced new management contracts in San Diego, Golden, Colo. and Steamboat Springs, Colo. "The intimate neighborhood feel of Claridge House is a big draw for guests interested in a charming hote...
Beekeeper Joins Panel of Experts at NYU to Discuss Operations and the Guest Experience
Beekeeper | May 30, 2019
Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience San Francisco, May 30, 2019 — Next week during the 41st Annual NYU International Hospitality Industry Investment Conference, a group of industry experts will discuss "Investing in the Guest Experience." Operations Workshop XIV, to be held on Monday, June 3rd at 4:00 p.m. in the Booth/Edison Room of the New York Marriott Marquis (fifth floor), will take a 360-degree view of the customer. Moderated by Jennie Blumenthal, Principle of PwC, Hospitality and Travel, panelists will discuss how ...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: May Edition
HEBS Digital | May 30, 2019
By Margaret Mastrogiacomo This month, the latest digital innovations include Facebook Automated Ads to streamline ad setup, new Google display opportunities announced at Google Marketing Live, and custom graphics and illustrations making a statement in website design. From SEO to design, find out the top five things you need to know now in hotel digital marketing. 1. SEO: Accessibility should become a bigger priority on search engines. With nearly 1.3 billion people living with some sort of vision impairment, accessibility across channels grows in importance to hotel brands. While there's no magic way for search engines to make your im...
As Restaurants Evolve, The Core Experience Remains
Larry Mogelonsky | May 29, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Up until the hospitality industry started to change over half a century ago, everyone was accustomed to believing that a city's best restaurant would be found at a luxury hotel downtown. Such a property's premier restaurant would often serve as a perennial draw for both out-of-towners as well as locals, with reservations coveted and those seated immediately bestowing status upon their patrons. For today's more spontaneous, less formal, less pretentious, more parsimonious and Google-Yelp-TripAdvisor-driven culture, dining out is as popular as ever but we've blunted the experience in ...
Radisson Hotel Group Partners With Atlantica Hotels for Two New-Build Radisson Hotels in Brazil
May 29, 2019
Minneapolis - May 29, 2019 - Radisson Hotel Group announced the signings of two new-build Radisson hotels in Brazil in partnership with Atlantica Hotels. The hotels span the country from the Pinheiros District in São Paulo to the northeastern coast in the Flecheiras Village. Each hotel will feature the new Radisson design, which includes a comfortable natural look and feel that encourages a balanced environment. Radisson hotels provide opportunities to create experiences that center around social spaces, food and drink, guest rooms, meetings and wellness through the brands signature amenities. Radisson Hotel São Paulo Pinh...
Paramount Hotel Group Expands Management Portfolio With Addition of Four Hotels in Florida, Louisiana and Texas
Paramount Hotel Group | May 28, 2019
Fairfield, New Jersey, May 28, 2019 – Paramount Hotel Group, a full-service third-party hotel management company, announced today that it has added four properties to the growing portfolio of hotels that it has under management. They are the SpringHill Suites in Tampa, Florida, the Springhill Suites Houston Rosenberg, the Fairfield Inn & Suites Houston – Conroe, and the New Orleans Marriott Metairie in Metairie, Louisiana. Ethan Kramer, President of Paramount Hotel Group, made the announcement. 127-room Springhill Suites Tampa North/I-75 Tampa Palms: Renovated in November 2017, this SpringHill Suites features 127 rooms...
Hyatt Enters Agreement With Sun Hung Kai Properties Limited for 665-Room Hyatt Centric Victoria Harbour Hong Kong
Hyatt Centric | May 28, 2019
CHICAGO (May 28, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into an agreement with an affiliate of Sun Hung Kai Properties Limited to rebrand the 665-room Hotel VIC on the Harbour to Hyatt Centric Victoria Harbour Hong Kong by the third quarter of 2019. This will be the first Hyatt Centric hotel in the Greater China region, joining the brand's inaugural property in Asia, Hyatt Centric Ginza Tokyo which opened in 2018. Tailored for socially connected guests seeking shareable moments, the hotel's social areas and food and beverage concepts were designed by Hong Kong-based architect ...
Sheraton Hotels & Resorts Unveils Sheraton Grand Tbilisi Metechi Palace Following Full-Scale Renovation
Sheraton Hotels & Resorts | May 28, 2019
Sheraton Hotels & Resorts, Marriott International's most global brand, has unveiled the transformation of the iconic Sheraton Grand Tbilisi Metechi Palace following a full-scale renovation. Carrying the Sheraton Grand designation, the property truly delivers on the heritage and sophisticated design that characterises these hotels. "Following a stunning transformation of this iconic property, we are very proud to welcome the Sheraton Grand Tbilisi Metechi Palace into this distinguished set of hotels," said John Licence, Vice President Premium and Select Brands Europe at Marriott International. "The designation of the Sheraton Grand stat...
