Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
IRIS F&B Mobile Ordering Now Available on Oracle Cloud Marketplace
IRIS | July 2, 2024
Available through the Oracle Cloud Marketplace, IRIS F&B Mobile Ordering integrates with Oracle Simphony Cloud to enhance F&B operations with a near-seamless and convenient way for guests to order F&B online on their own device, anywhere, anytime. London, 2nd July 2024 – IRIS, a leading provider of digital F&B and guest experience platforms for the hospitality sector and a member of Oracle Partner Network (OPN), today announced F&B Mobile Ordering is available on Oracle Cloud Marketplace and can be integrated with Oracle Simphony Cloud using Transaction Services API Gen2 (STSG2). This follows their position as a certi...
Visual Matrix Expands Data Centralization Capabilities for Hapi
HAPI | June 20, 2024
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Unifocus Integrates With Nonius in a Tech Partnership That Connects Hotel Operations and Guest Experience
Unifocus | June 20, 2024
DALLAS | June 20, 2024–Unifocus, the hotel industry’s leading workforce management system, announced a partnership with Nonius, a global leader in guest-facing solutions for hotels. Under the agreement, Nonius’ cutting-edge platform integrates with the renowned Unifocus operations management system, enabling a holistic, guest-first approach to enhancing guest experiences, driving operational efficiencies and revenue uplift. Technology That Puts People First By integrating Nonius’ specialized guest messaging solution, Unifocus takes the next step in innovating its end-to-end workfor...
Jonas Hospitality Debuting Unified Platform at HITEC 2024
Jonas Hospitality | June 20, 2024
Jonas Hospitality is excited to announce the official debut of our new Unified Platform at this year’s HITEC in Charlotte. We will be providing live demos of the Jonas Hospitality Unified Platform at Booth 1838. The Jonas Hospitality Unified Platform is a comprehensive technology suite that empowers independent hotels, resorts, hotel brands, chains, and management companies; streamlining your operations, revenue management, distribution, and marketing. Using our proprietary integration engine Jonas ARC, the Jonas Hospitality Unified Platform brings together industry-leading technology from our brand portfolio as well as third-party syst...
How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
Audrey MacRae | June 18, 2024
Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay and depart with a review in mind. However, travelers have often been known to leave reviews mid-stay as issues or surprises challenge and delight them. Operators who fail to account for these guests are open to allowing negative reviews to color their proper...
BirchStreet Systems Launches Operational Insights to Help Hospitality Customers Attain Operational Goals
BirchStreet | June 13, 2024
New solution helps companies achieve up to $500,000 in savings per year LAS VEGAS – June 13, 2024 – BirchStreet Systems, a leading global provider of enterprise procure-to-pay -solutions to the hospitality sector, today announced the launch of Operational Insights, an interactive reporting and analytics solution designed to help customers achieve operational goals for Purchasing and Accounts Payable processes and yield substantial cost savings. Operational Insights is the first product in the ongoing ‘Insights’ series targeted specifically to the unique needs of the hospitality industry. The new offering further advances BirchStree...
Experiential Technology Pioneer UrVenue Is Primed for Growth With New Leadership Hires
UrVenue | June 11, 2024
Fortified team was carefully curated to drive the hospitality industry's adoption of UrVenue solutions LAS VEGAS — June 11, 2024 — Demand for UrVenue’s popular UV Enterprise venue-management system across various entertainment and hospitality venues, such as nightclubs, mixed-use venues, lounges, pools, sportsbooks, and more, continues to soar. The full-stack technology platform monetizes and manages experience-based inventory, drives commerce and operations, and provides data insights and knowledge management for all venues requiring reservations. With UV Enterprise, venue patrons can book and manage all experiences within a single,...
SiteMinder and Cloudbeds Partner to Create New Distribution and Revenue Opportunities for Hotels
SiteMinder Limited | June 11, 2024
San Diego, CA, Jun 11, 2024 – SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, and Cloudbeds, the leading platform redefining the concept of PMS for the hospitality industry, have established a strategic partnership to expand connectivity between platforms and create new revenue capabilities for more than 60,000 hoteliers globally. This collaboration will provide Cloudbeds customers with direct access to SiteMinder’s powerful revenue platform, while SiteMinder customers can explore the industry-leading PMS platform offered by Cloudbeds. As a result, this partnership means ex...
Maestro Cloud & On Premises All-In-One PMS Showcasing Game Changing Innovations for Independents at HITEC
Maestro PMS | June 4, 2024
As a 20-year platinum sponsor of the hospitality industry’s premier technology tradeshow, the hotel industry’s preferred provider of property-management solutions for independent hotels will be available at Booth 1844 June 24 to 27 MARKHAM, Ontario, June 4, 2024 — Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will showcase the latest enhancements to its industry-defining technology at the upcoming HITEC 2024 event in Charlotte, N.C. Updated mobile functionality, enhancements to payment processing tools, and more will be on display at Booth 1844 at the Charl...
HotStats Shares Insights From 2023-2024 Hotel Management Sentiment Survey
HotStats | May 28, 2024
With the first quarter of the year behind us, our recent sentiment survey provides a snapshot of the current state of the hotel industry and a glimpse into what 2024 might hold. Benefiting from insights from hotel managers across various regions, the survey sheds light on performance expectations, operational challenges, and future forecasts. Although respondents to our 2023-24 sentiment survey painted a diverse picture of the hotel industry's performance, a general pattern of optimism emerged. The majority of hoteliers (65%) felt that they outperformed their expectations last year whereas only 35% felt that they fell short. This dispa...
From Paper to Platform: Future-Proof Your Procurement Team With Digital Transformation
Johannes Vocke | May 21, 2024
By Johannes Vocke, FutureLog Chief Financial Officer In an eye-opening survey by PwC, global procurement professionals have spoken when it comes to their digital transformation initiatives. By 2025, procurement departments have an average target of 72% digitalization, with efficiency, transparency, traceability, and cost savings as some of their main drivers. Procure-to-Pay (P2P) has also benefited the most from the digital transformation of any procurement process, ahead of areas like spend analysis and supplier management. This may be because recent reports cite that digital procurement can reduce processing costs by up to 50% and increa...
Crystal Springs Resort Re-Engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
Maestro PMS | May 21, 2024
After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades Lodge – 10 dining outlets, eight wedding venues, six golf courses, 30 meeting venues, and two luxury spas. In addition to these guest-experience venues are indoor and outdoor pools, a state-of-the-art sports club, unique culinary experiences, and signature events. Keeping track of these e...
Introducing: Jonas Hospitality Unified Platform, a Technology Platform for All Your Hotel Management Needs
Jonas Hospitality | May 16, 2024
Jonas Hospitality is excited to share the launch of Jonas Hospitality Unified Platform, a full-featured suite of technology solutions that helps independent hotels, resorts, hotel brands, chains as well as management companies, manage operations, revenue, distribution, and marketing. Jonas Hospitality Unified Platform brings together our brand’s industry-leading technologies, connected by our proprietary integration engine, Jonas ARC. This integration allows key guest, stay, and financial data to securely pass between systems within the Jonas Hospitality Unified Platform and third-party systems. “We are excited to launch Jonas Hospi...
Agilysys POS Platform Approved for Marriott International Properties in U.S. and Canada
Agilysys | May 10, 2024
– Cloud-Native InfoGenesis® Point-of-Sale Platform Approved as Option Across Marriott’s Luxury, Premium and Select Property Tiers – ALPHARETTA, GA — MAY 10, 2024 — Agilysys, Inc. (NASDAQ: AGYS), a leading global provider of hospitality software solutions and services, today announced Marriott International has selected the Agilysys point-of-sale platform InfoGenesis as an option for hotels in its portfolio across the U.S. and Canada. Hotels across Marriott’s Luxury, Premium and Select tiers in the United States and Canada can now leverage the guest-facing and staff-facing advantages of InfoGenesis across food-and-bever...
Maestro PMS Launches MezzoPay Embedded Payments; Excitement Abounds Among Clients to Install the Enhanced, Seamless, Secure Payment Offering
Maestro PMS | May 7, 2024
Hospitality’s premier all-in-one property-management system provider improves payment processing usability, security, and sophistication Markham, Ontario, May 7, 2024 — Maestro PMS, a Web Browser-based cloud and on-premises all-in-one property-management system, announced the addition of MezzoPay as its new embedded payment processing solution. Powered by Fullsteam, MezzoPay equips hoteliers with the ability to offer seamless and secure transaction capabilities directly embedded within the hotel PMS. Using MezzoPay, hotels partnered with Maestro PMS can eliminate the need for third-party payment processing gateways. MezzoPay is clo...
Hoteliers, Integration Partners Applaud Maestro PMS’s Innovative, All-In-One Technology
Maestro PMS | May 1, 2024
NEW tools take center stage at the company’s largest Users’ Conference on record, including embedded payments, learning management, client incentives and more Markham, Ontario, May 1, 2024 — Independent hoteliers gathered in Toronto last month to attend “Accelerate 2024”, a user’s conference hosted by Maestro PMS, the preferred Web Browser based cloud and on-premises all-in-one PMS solution for hotels. Shattering past attendance records, hotel operators and technology sponsors said the event exceeded their expectations. Ideas were exchanged, alliances built, and NEW tools and mobile enhancements introduced to set everyone in ...
Sojern Elevates Guest Experience With HotelKey
Sojern | April 30, 2024
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Shiji Enterprise Platform PMS Is Selected by Melco Resorts & Entertainment to Power Its Digital Transformation
Shiji Group | April 29, 2024
Leading luxury casino and entertainment group chooses Shiji Enterprise Platform PMS for its advanced features, robust security and luxury hotel experience. SINGAPORE, April 29, 2024: Shiji, the global hospitality technology innovator, has announced that Melco Resorts & Entertainment (Melco), owner and operator of integrated resort facilities in Asia and Europe has selected Shiji Enterprise Platform PMS to power their global portfolio of resorts. The company will begin implementation at their locations in Macau, completely transforming its current technical infrastructure. With 5 properties located throughout Asia and Europe and a...
The Future of Hotel Procurement Is in the Cloud—Here’s Why
Johannes Vocke | April 23, 2024
By Johannes Vocke If your hotel uses in-house software to manage procurement, leadership may be reluctant to adopt a cloud-based solution—especially if an on-premise system has served you well for many years. This mindset is likely to put your hotel behind competitors in the near future if it hasn’t already. Many leading hoteliers are leveling up their procurement departments with cloud-based infrastructure - investments that are now key to streamlining procurement operations, navigating an uncertain market, and satisfying new guest expectations. Even more than AI, the Internet of Things (IoT), blockchain, or robotics, hoteliers bel...
5 Ways Learning Management Systems Embedded in Your PMS Help Jump-Start Onboarding
Warren Dehan | April 23, 2024
Hoteliers planning on new hires and seasonal hires must focus on shorter lessons, interactive experiences, and providing accessible learning tools to workers By Warren Dehan Independent hoteliers are looking for impactful ways to train tomorrow’s workers – and fast. Hotel leaders must find ways to shorten training time and improve worker decision-making, starting with how they interface with on-property technology. The hotel property-management system typically has the most significant learning curve for new hotel workers, and it’s up to PMS developers to design systems that help new employees easily acclimate to their property’...
Choosing the Right Hospitality Suite – A Changing Landscape
Joe Vargas | April 16, 2024
By Joe Vargas Over the last couple of decades, hoteliers have been faced with two main options when upgrading hospitality management software: Acquire new point solutions that address specific challenges or adopt an integrated platform that manages multiple functions in one place. Another factor that hotels now must consider is whether to maintain legacy, on-premise systems or modernize software with the cloud. Tech-forward hoteliers know that moving to the cloud is inevitable to succeed in this competitive industry—it’s just a matter of when and how. Still, many hotels struggle to progress past legacy property management systems. T...
Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite
Amadeus | April 16, 2024
The latest innovation to Amadeus’ leading reservations system and booking engine will address hoteliers’ top goals and challenges with a “build-your-own” suite of solutions model April 16, 2024 – As the hospitality industry continues to evolve, the rising need for personalization serves as a powerful indication that new strategies are essential to elevate the customer experience and unlock untapped revenue potential. Just as guests expect their preferences and challenges to be addressed immediately and accurately, hotels too are seeking innovative solutions to meet these demands effectively. In response to this growing trend, Am...
Cloudbeds Observes Shift Towards Longer Stays
Cloudbeds | April 15, 2024
Hospitality management platform Cloudbeds has observed a moderate (1%) uptick in medium-term stays globally in 2023, accompanied by a slight decline of 2% in short stays. The findings come from Cloudbeds’ 2024 ‘State of Independent Lodging Report’, which suggests the surge in three to four-night stays may be an indication of the rising popularity of “bleisure” or blended travel, as more travellers take advantage of the flexibility of remote work to extend their stays. The technology provider says the return of international tourism could also play a role in the shift towards longer stays, as inbound tourists tend to stay longer ...
Challenges Faced by Hospitality Organizations in Overcoming Communication Silos
Jaime McMahon | April 11, 2024
By Jaime McMahon In the fast-paced environment of the global hospitality industry, various teams must work together to deliver exceptional customer service. When departments in hotels, restaurants, casinos, and similar organizations are aligned, they share information and address potential issues promptly, but when they work alone, customer satisfaction inevitably suffers. Unfortunately, instead of sharing information and collaborating freely with other teams in their hospitality organization, many teams store data behind closed walls, which can create communication silos. A recent PwC survey finds that 55% of organizations have teams w...
