Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Hyatt Launches New Lifestyle Division Following Its Fall 2018 Acquisition of Two Roads Hospitality Brands
Hyatt Hotels Corporation | May 23, 2019
CHICAGO (May 23, 2019) – Hyatt Hotels Corporation (NYSE: H) announced the organization of a new, dedicated lifestyle division, which brings together Hyatt's and former Two Roads Hospitality's lifestyle brands, including Andaz, Alila, Hyatt Centric, Joie de Vivre Hotels, Thompson Hotels and tommie. Announced as global head of lifestyle operations, Frederic Flageat-Simon, former CEO of Two Roads Hospitality Asia, is responsible for developing the global operations strategy for Hyatt's new lifestyle division, working in partnership with the Global Commercial Services organization to drive enhanced operational and financial performanc...
Choice Hotels Signs With Hospitality Funding and TQP Capital Partners to Redevelop Historic YMCA in Downtown Burlington as Cambria Hotel
Cambria Hotels | May 22, 2019
ROCKVILLE, Md., May 22, 2019 -- Cambria Hotels will be expanding to Vermont, following Choice Hotels International, Inc.'s (NYSE: CHH) agreement with Hospitality Funding Inc. and TQP Capital Partners to develop a 142-room hotel, slated to open in 2021. Located at 266 College St., the new Cambria hotel in Burlington will preserve the historic façade of the existing structure, which was built in 1934 and formerly housed the Greater Burlington YMCA. Located on one of Burlington's busiest thoroughfares, the hotel is a few blocks from the University of Vermont (UVM) and the UVM Medical Center—the state's largest univ...
A Sense of Place, Welcome and Hospitality
Larry Mogelonsky | May 22, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) I recall the last time I stayed at what would categorically be a cookie-cutter hotel. Performing my typical inspection as a casually walked the halls and entered my guestroom, nothing seemed out of place, yet something was still missing. The hotel in question proudly touted its recent renovation for which I can confirm this fact given the scent of fresh paint, glue, wood and new upholstery. The doorman performed in strict accordance with his title while the receptionist at the front desk was upbeat while still remaining matter-of-fact. Arriving after the dinner hour, the corridors w...
With Over a Decade Exhibiting at HITEC, InvoTech is Excited to Return to Minneapolis This Year With New Technology and System Features
InvoTech Systems, Inc. | May 22, 2019
InvoTech Systems Adopts New Android Wireless UHF-RFID Handheld Data Terminal for Linen, Laundry and Uniforms LOS ANGELES – May 22, 2019 – InvoTech Systems Inc. announced participating at the HITEC Show in Minneapolis and the recent implementation of its new wireless UHF-RFID handheld reader with integrated InvoTech software Interface for portable use. The new handheld is used to streamline all laundry, linen and uniform processes providing fast and accurate inventory scanning for small, medium and large operations. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integra...
BENCHMARK® Basking Ridge Named One of The Best Places to Work in New Jersey by NJBIZ
May 21, 2019
Honor Comes During Conference Center's First Full Year of Operation Basking Ridge, NJ, May 2019 … BENCHMARK® Basking Ridge, a full-service Executive Learning and Development Center, has been named one of the "Best Places to Work in New Jersey" by the state's noted business paper, NJBIZ. The prestigious award program recognizes and honors the state's top employers who show a dedication to their employees' professional growth and quality of life. Managed by BENCHMARK®, a global hospitality company, the Basking Ridge property is part of the Benchmark Conference Centers brand. Benchmark Basking Ridge ranked # 7 on the list of...
Hyatt Signs With Realtejo – Hotelaria e Turismo to Develop Hyatt Regency Lisbon in Portugal
Hyatt Regency | May 20, 2019
CHICAGO-- 20 May 2019 -- Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a franchise and related agreements with Realtejo – Hotelaria e Turismo, S.A., owned subsidiary of United Investments Portugal and Fibeira, to develop the first Hyatt branded hotel in Portugal: Hyatt Regency Lisbon. Expected to open in late 2020, the hotel will feature 200 hotel rooms and apartments and will be located between Rua Guerra Junqueiro and Avenida da Índia, a stunning waterfront location facing Tejo River. The foray into Lisbon, Portugal's coastal capital city, is an important milestone for Hyatt, si...
Host Hotels & Resorts Plans June Unveiling of Multi-Million Renovation of The Whitley, a Luxury Collection Hotel in Atlanta
The Whitley | May 20, 2019
ATLANTA – May 20, 2019 – All eyes will be set on Atlanta this June as The Whitley, a Luxury Collection Hotel, Atlanta Buckhead, owned by Host Hotels & Resorts, officially unveils its multi-million-dollar transformation to reclaim the hotel's standing amongst the most luxurious hotels in the country. The Whitley's renovation includes a redesign of all 507 rooms (including 56 spacious suites) and a remodeled reception and lobby area that reflects a traditional Southern front porch. In addition, a 5,000-square-foot Legacy Ballroom has been recently added with space for 300 guests, Trade Root Restaurant and Lounge has been renovated and i...
Hyatt Recognizes Excellence Among Owners and Developers and Exceptional Hotel Performance With 2019 Awards
Hyatt Hotels Corporation | May 17, 2019
CHICAGO (May 17, 2019) – Hyatt Hotels Corporation (NYSE: H) recently celebrated excellence among owners and developers at Hyatt's Americas owners conference in Nassau, Bahamas at Grand Hyatt Baha Mar. Hyatt's leadership team presented awards to 11 companies and introduced a new recognition in the program, the Purpose and Care award. "At Hyatt, we are focused on thoughtful growth, driven by where our guests and customers want to be, and our longstanding relationships with industry-leading owners and developers enable us to achieve that vision together," said Jim Chu, global head of development and owner relations, Hyatt. "With 63 hotel op...
Radisson Debuts in Hangzhou With Opening of Radisson Hangzhou Qianjiang
| May 17, 2019
Shanghai, China - May 17, 2019 -- Radisson Hotel Group™ continues to bring its world-renowned standards of hospitality to China's key cities, with the launch of the first Radisson hotel in Hangzhou, the capital of Zhejiang province. The Group announced today, the opening of Radisson Hangzhou Qianjiang, strategically located in the new city center of Qianjiang Century City. The hotel is a 20 minutes' drive away to Hangzhou's Xiaoshan International Airport, a transportation hub that is now served by almost 50 airlines and offers direct connections to cities including Amsterdam, Bangkok, Doha, Hong Kong, Singapore, Sydney and Tokyo. ...
Sudima Hotel Group Digitizes With Infor for Expansion
Sudima Hotel Group | May 16, 2019
Leading New Zealand hotel chain deploys Infor technology to digitally transformation its business AUCKLAND – 16 May 2019 – Infor, a global leader in business cloud software specialized by industry, today announced that New Zealand Sudima Hotel Group has deployed Infor Hospitality Management Solution (HMS) across its hotels to streamline its rapidly-growing hotel operations, and to provide a better customer experience with its mobile housekeeper application with faster room turnover. With three hotels in Auckland, Christchurch and Rotorua, and three new hotels across New Zealand set to open in the next fourteen months, Sudima...
Benchmark Resorts & Hotels and Gemstone Collection Launch Summer Cyber Sale Offers Up to 50% OFF Accommodations and Services
| May 15, 2019
Book from May 24 – May 31 for Summer Travel Savings at 33 Hotels and Resorts The Woodlands (Houston), Texas, May 2019 …Vacationers can celebrate the summer season with exceptional travel values at luxury hotel and resort properties from Gemstone Collection and Benchmark Resorts & Hotels. During Summer Cyber Week from Friday, May 24 through midnight on Friday, May 31, 2019, travelers can choose from over 33 award-winning hotels in America's and the Caribbean's most exciting destinations. These outstanding values of up to 50% off span guest rooms, spa treatments, dining and cooking classes, mountain adventures, air tours and golf on...
Marriott International Debuts JW Marriott Hotel in Qufu, Birthplace of Legendary Chinese Philosopher Confucius
Marriott International, Inc. | May 15, 2019
JW Marriott, part of Marriott International Inc. (NASDAQ:MAR), today announced the opening of the new JW Marriott Hotel Qufu in Shandong province, China. Owned by Shandong Luneng, this is the first JW Marriott hotel in Shandong and the 16th in China. The new hotel is an architectural masterpiece that will showcase the brand's philosophy of welcoming guests to this exciting destination with modern luxury and authentic, exceptional service. JW Marriott Hotel Qufu is located in the old city. The brainchild of Kai Cui, the academician of the Chinese Academy of Engineering, the building is a masterpiece of design that celebrates Chinese arch...
Hard Rock International Partners With ASG for €200 Million New Hotel in Barcelona
Hard Rock International | May 15, 2019
May 15, 2019 – Hard Rock International continues growing its European hotel portfolio, announcing the development of Hard Rock Hotel Barcelona. The brand is set to bring its signature musical flair to the shores of Barcelona in a €200 million new hotel to be developed on the last available seaside plot in metropolitan Barcelona. Construction of the 504-room hotel will begin in late 2019, set to open on the shores of Barcelona in early 2022. "This is set to be another ambitious project for Hard Rock International, alongside ASG," comments Todd Hricko, senior vice president and head of global hotel development at Hard Rock Inte...
Building Your Hotel’s Sharing Economy Defenses
Larry Mogelonsky | May 15, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) While it is crystal clear to me and many other hoteliers that the sharing economy and all its resident internet-based service firms (IBSFs) have severely changed how customers perceive hotels, many outside of hospitality tout their successes and grander benefits for the community. Regardless of whether or not they are ultimately 'good', the rapid proliferation of all these sharing economy accommodations should not be mere doom and gloom for hotels, however, but an opportunity for you to improve your own product. As Airbnb is by far the largest among these IBSFs, I will use it as a p...
IHG’s Holiday Inn Express, Hilton’s Home2 Suites, and Marriott’s Fairfield Inn Claim 20% of U.S. Construction Pipeline Projects
Lodging Econometrics (LE) | May 14, 2019
May 13, 2019 – PORTSMOUTH, NH -- In the Lodging Econometrics (LE) first quarter report for 2019, analysts detailed the leading franchise companies and their brands in the construction pipeline. Leading in the pipeline is Marriott International with 1,499 projects/196,771 rooms and Hilton Worldwide with 1,386 projects/154,349 rooms, both at all-time record highs. InterContinental Hotels Group (IHG) follows with 980 projects/99,115 rooms. These three franchise companies alone comprise 68% of the projects in the total pipeline. The leading brands in the construction pipeline by project count for each of these three companies are IHG'...
Angie Hospitality Achieves International Certifications to Provide Hoteliers with Seamless Integration and Standards Compliance in Global Hospitality
Angie Hospitality | May 14, 2019
Certified status ensures that purpose-built voice-activated guest room virtual assistant meets regulatory standards for compatibility with hotel devices and services worldwide. San Jose, Calif. – May 14, 2019 – Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, today announces its comprehensive 'global-ready' status, having received multiple authorizations and international certifications to operate in virtually every hospitality market around the globe. Combined with its original North American certifications for the US and Canada, Angie is ...
Now Available: The Q2 Hotel Digital Marketer’s Whitepaper
HEBS Digital | May 14, 2019
Now available for viewing and download, the Q2 2019 Whitepaper Edition: The Hotel Digital Marketer's Whitepaper, covers current trends and industry insights hoteliers should be paying attention to in order to have a strong digital presence. The whitepaper takes a deep dive into strategies that will help to reach different audiences through every phase of the travel planning journey. Read the Q2 2019 whitepaper to learn about: What's Trending: Stay in the loop with the need-to-know trends of the quarter, including video coming to Google responsive display ads, the rise of Snapchat advertising, and asymmetrical website designs. From th...
Batten Down the Hatches: SHR Sets a New Course for the Future of Hotel Tech With Force10™
SHR | May 14, 2019
Already known for its popular Windsurfer® CRS and Booking Engine, SHR, Sceptre Hospitality Resources, is investing heavily on behalf of today's and tomorrow's hoteliers to bring them the most meaningful hotel tech yet. Originating from client conversations, SHR is turning wish lists into reality via Force10—an Artificial Intelligence (AI) engine that will utilize data from proprietary applications (CRS, RMS, and CRM to begin with) to generate optimized recommendations that increase the effectiveness of the apps, and ultimately create more revenue. How are they doing it? Rod Jimenez, CEO and Co-Founder of SHR, explains the visi...
Managing Beverage Inventory Is a Breeze at the Westin New York Times Square Thanks to Clear Sky Software
Clear Sky Software | May 14, 2019
CHARLOTTE, North Carolina – May 14, 2019 – Clear Sky Software, Inc. ® is pleased to announce that the Westin New York at Times Square has installed Clear Sky BEVERAGE, the company's beverage management system. This busy hotel chose Clear Sky Software to help control all beer, liquor and wine inventory. This system is a comprehensive, perpetual inventory system that tracks and controls all beverage products. Functions include purchasing, receiving, outlet transfers/issues/returns and physical inventory. Additional features allow management to report product fast-movers, slow- movers, cost variances, and order/vendor discr...
AJ Capital Partners Acquires 112-Key Hilton Garden Inn Across From University of Tennessee
AJ Capital Partners | May 13, 2019
Knoxville, Tenn. – Adventurous Journeys (AJ) Capital Partners announced today that it has acquired the Hilton Garden Inn on Cumberland Avenue across from the University of Tennessee. The hotel will operate independently as The Volunteer Hotel prior to and during renovations, which will begin in December 2019. Once complete in spring 2020, the 112-key hotel will debut as Graduate Knoxville, part of the Graduate Hotels® collection. Saloon 16, opening in partnership with University of Tennessee graduate and former NFL quarterback, Peyton Manning, will bring a western-inspired, high-end watering hole to Graduate Knoxville. The nam...
Aimbridge Hospitality to Assume Management of Canada’s Four Points by Sheraton Surrey
Aimbridge Hospitality | May 13, 2019
DALLAS, TEXAS (May 13, 2019) – Aimbridge Hospitality, North America's largest and most recognized independent hotel investment and management firm, announces it will soon assume the management of a Canadian Four Points by Sheraton in Surrey, British Columbia. Aimbridge Hospitality is focusing on expansion into Canada following the recent hiring of Ian McAuley as president overseeing development in the Canadian market. "We look forward to achieving the same pace of growth and success in Canada as Aimbridge Hospitality has experienced in the United States," said Ian McAuley, President, Canada, at Aimbridge Hospitality. The managemen...
Radisson Hotel Group Signs With Stenson Investments Limited for Radisson Blu Hotel in Cyprus
May 13, 2019
Brussels/Nicosia - May 13, 2019 - Radisson Hospitality AB, part of Radisson Hotel Group, is proud to announce its entry into the capital city of Cyprus with the signing of the Radisson Blu Hotel, Nicosia. Building on an already-successful partnership, the new deal with Stenson Investments Limited as a subsidiary of Quality Group is part of the master development agreement with Sunnyseeker Hotels to develop a minimum of six hotels and resorts, bringing almost 1,000 rooms into operation by 2025. The Radisson Blu Hotel, Nicosia will be located on Salaminos Road in the city center, and walking distance from attractions such as the Aqueduct ...
Civitas Capital Group Closes on Dual-Branded Hampton Inn by Hilton & Homewood Suites by Hilton in Silver Spring, Maryland
Civitas Capital Group | May 9, 2019
SILVER SPRING, Md., May 9, 2019 -- Civitas Capital Group ("Civitas"), a leading independent specialty asset management and financial services firm, has closed on the acquisition of a dual-branded Hampton Inn by Hilton Silver Spring and Homewood Suites by Hilton Silver Spring property in Maryland. Hampton Inn by Hilton Silver Spring and Homewood Suites by Hilton Silver Spring is a 239-room hotel that integrates the corporate and leisure icon Hampton Inn by Hilton with the top-tier, extended-stay brand Homewood Suites by Hilton. The property was originally developed as an office building in 1969 and converted to a hotel in 2009. "Silver S...
Hyatt Signs With Shanghai Xintian Real Estate Co. for 186-Room Hyatt Centric Hotel in Minghang, Shanghai
Hyatt Centric | May 9, 2019
CHICAGO (May 9, 2019) – Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a management agreement with Shanghai Xintian Real Estate Co. Ltd., a joint venture by Shanghai Industrial Urban Development Group Limited (SIUD), Sun Hung Kai Properties Limited (SHKP), and Shanghai Minhang Urban Construction Investment Co., Ltd. for a Hyatt Centric hotel in the rising southwestern Shanghai. The 186-room hotel will be situated in a pivotal location, ideal for socially connected guests to find shareworthy experiences in the heart of the fast-growing city of Shanghai. A world-class city that never sleeps...
