Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
The Hotel Zags Portland Reimagines Portland With an Engaging Brand and New Website
HEBS Digital | May 9, 2019
The Hotel Zags Portland, formerly Hotel Modera, has launched a custom website in partnership with HEBS Digital to showcase its new, out-of-the-box brand. The Portland hotel's new brand appeals to young, creative travelers through a variety of engaging offerings and services. The Hotel Zags Portland worked with the HEBS Digital team to create a website as welcoming and vibrant as its new voice. The new website brings the best of Portland to life through custom page designs, including a neighborhood guide — featuring an interactive map and illustrated walking tours — and a page for its complimentary equipment rental service, t...
Radisson Hotel Zurich Airport Opens Following Renovation and Rebranding
May 8, 2019
Radisson Hospitality AB, part of the Radisson Hotel Group, is pleased to announce the opening of the Radisson Hotel Zurich Airport following a comprehensive reconstruction and rebranding. Arriving in Switzerland's largest city, the hotel will be the second Radisson-branded property to open in Europe – and the first in the German-speaking region – when it opens on 15 May 2019. As part of a repositioning and rebranding strategy, the former Park Inn by Radisson Zürich Airport in Rümlang has reopened under the Radisson brand. This is all part of the group's plan to introduce the sophisticated upscale full-service hotel...
Five Strategic Directions to Take Your Hotel
Larry Mogelonsky | May 8, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Value adds always become expectations. Such is the course for hospitality and if you aren't constantly evolving your brand then it will become stale. And in an overstuffed hotel marketplace, you need bold new directions to differentiate your product and drive rate. So, how do hotels adapt so that guests don't lose interest in any of these ostensibly great properties in favor of the 'next big thing'? How do you innovate a boutique property so that its repeat revenue figures will always be a healthy contributor to the bottom line? Broader still, how do lifestyle hotels continue to rei...
Hotel Indigo Winston-Salem Downtown Opens in Historic Pepper Building, a 1928 Art Deco Landmark
Evolution Hospitality | May 8, 2019
(WINSTON-SALEM, NC) May 8, 2019 – Hotel Indigo Winston-Salem Downtown, has officially opened its doors in the historic Pepper Building at Fourth and Liberty Streets, revitalizing a 1928 Winston-Salem art deco landmark and bringing a stylish boutique hotel experience to the city's vibrant arts district. The property, owned by Mayfair Street Partners and managed by Aimbridge Hospitality, includes 75 guestrooms, nearly 1,600 square feet of meeting space and the newly-opened Sir Winston, a signature restaurant and wine loft concept specializing in Southern cuisine with a European influence. Hotel Indigo Winston-Salem Downtown becomes ...
Hospitality Management Corporation to Manage Missouri’s D’Monaco Luxury Resort
Hospitality Management Corporation (HMC) | May 7, 2019
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to share the addition of this 55-unit D'Monaco Luxury Resort, to their portfolio of managed properties. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The luxurious accommodations at the D'Monaco are unique, as no two villas are alike. Each offers an exquisitely ...
Radisson Blu Debuts in Algeria With Opening of Radisson Blu Hotel, Algiers Hydra
May 7, 2019
Brussels/Algiers -- May 7, 2019 -- Radisson Blu, the upper upscale hotel brand that delivers a positive and personalized service in stylish spaces, is proud to announce the opening of its first hotel in Algeria. The Radisson Blu Hotel, Algiers Hydra features 140 rooms andholds a prime location in Hydra municipality, the capital's thriving business and diplomatic district. Tim Cordon, Area Senior Vice President, Middle East & Africa, Radisson Hotel Group, said: "We're excited to open our first hotel in Algeria. We believe there's strong potential to grow our renowned brand, especially as the country looks to develop its travel and to...
Radisson Hotel Group Partners With Allianz Real Estate for New Radisson Collection Hotel in Milan, Italy
May 7, 2019
Radisson Hospitality AB, part of Radisson Hotel Group, is pleased to announce the signing of a new Radisson Collection property in Milan, Italy. Working in conjunction with Allianz, the group will redevelop the former Allianz Italia headquarters in Milan into the Radisson Collection Hotel, Santa Sofia Milan. Set to open in 2022, the hotel will be managed by Allianz Real Estate on behalf of Allianz group companies. The hotel, located at via Santa Sofia 37 in the central Corso Italia district, will be part of the highly prestigious Radisson Collection portfolio. It will join other landmark Collection properties in Rome, Venice and the rec...
Oetker Collection Switches to KNOW Glitch to Track Service Failures
KNOWCROSS | May 7, 2019
London, May 07 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels, is now the favored choice of Oetker Collection to further improve service levels. The Collection has decided to implement Knowcross' KNOW Glitch module, with an advanced interface to Opera, that automatically updates guest profile notes when a Glitch is reported. KNOW Glitch has successfully been implemented at the iconic Bristol Paris and will be rolled out across other Oetker Collection properties over the next few months. "We're delighted to have implemented Knowcross!" commented Christos Andreopoulos, Head of Information Technolo...
Walker Hotel Chooses a Multi-Property Operations Platform for Its Expansion
ALICE | May 7, 2019
Walker Hotel will be expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Walker Hotel Greenwich Village implemented ALICE in May 2017 and has seen great improvements in their day-...
Andaz Brand Debuts in Austria With the Opening of Andaz Vienna Am Belvedere
Andaz | May 6, 2019
CHICAGO-- May 6 2019 --Hyatt Hotels Corporation (NYSE:H) announced today that Andaz Vienna Am Belvedere opened on 30 April 2019, marking the Andaz brand's entry into Austria. Located in the new Quartier Belvedere, the property is the fourth Andaz branded hotel in Europe, joining Andaz London Liverpool Street, Andaz Amsterdam Prinsengracht and the recently opened Andaz Munich Schwabinger Tor. Launched in 2007 and designed to stimulate the senses through distinctively local experiences, the Andaz brand continues to grow with intent across the world. Andaz Vienna Am Belvedere is inspired by Austria's grand historic personality and the man ...
Hyatt Partners With Hap Seng to Develop Hyatt Centric Hotel in Kota Kinabalu, Sabah
Hyatt Centric | May 6, 2019
CHICAGO-- 6 May 2019 --Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with a wholly owned subsidiary of Hap Seng Consolidated Berhad group ("Hap Seng") to develop a Hyatt Centric hotel in Kota Kinabalu, Sabah. Expected to open in 2021, Hyatt Centric Kota Kinabalu will be the first Hyatt Centric hotel in Malaysia and will connect savvy, in-the-now guests with shareworthy experiences at and around the property. Situated in the heart of the city, the hotel will offer convenient access to the commercial district, shopping malls, restaurants and other local attractions. The J...
Braemar Group Selects Hotel Equities to Operate Six Hotels Located in British Columbia, Saskatchewan and Alberta
Hotel Equities | May 6, 2019
Atlanta, GA – (May 6, 2019) – Today, Atlanta-based Hotel Equities (HE), announced they have been selected as the strategic partner for Kelowna BC-based Braemar Group, to operate six hotels located in British Columbia, Saskatchewan and Alberta. The hotel portfolio consists of four premier Choice branded hotels and one Best Western Plus currently open and operating, as well as a TownePlace Suites by Marriott hotel expected to open in Q3 2019. The hotel portfolio has a combined total guestroom count of 596 and growing, with future development projects in the pipeline. To accommodate Braemar Group's plans for further portfolio e...
Aimbridge Hospitality Opens SpringHill Suites by Marriott in Wauwatosa, Wisconsin
SpringHill Suites by Marriott | May 6, 2019
Wauwatosa, WI – May 9, 2019 – Marriott International announced that the SpringHill Suites by Marriott in Wauwatosa, Wisconsin is now open. The 119-suite hotel, located at 10411 West Watertown Plank Road, will operate as a Marriott franchise, managed by Aimbridge Hospitality of Plano, Texas. General Manager Adam DeLude and Director of Sales Sarah Colon-Rivera lead the management team at the property for Aimbridge Hospitality. The SpringHill Suites Milwaukee West/Wauwatosa is located 15 miles from General Mitchell International Airport, and 15 minutes from downtown Milwaukee. The all-suite hotel offers guests convenient access...
Choice Hotels Unveils Refreshed Look of Its Four Popular Midscale Brand Logos
Choice Hotels | May 3, 2019
ROCKVILLE, Md., May 3, 2019 -- Choice Hotels International, Inc. (NYSE: CHH) celebrated its 80th anniversary this year and continued midscale leadership by unveiling refreshed logos for Quality Inn, Clarion, Sleep Inn, and MainStay Suites at its 65th annual convention. Amidst the successful transformation of Choice's flagship Comfort brand and following the recent launch of the Clarion Pointe brand extension, the updated logos exemplify Choice's leadership across all their midscale hotel brands with a fresh and modern look. The new logos were designed to reflect both the brands' tradition and potential. All will include a &q...
Ascend Hotel Collection Comes to Monterey Bay Area With Addition of Hacienda de Léal
Ascend Hotel Collection | May 3, 2019
ROCKVILLE, Md., May 3, 2019 -- The Hacienda de Léal adds a splash of Spanish culture to the Ascend Hotel Collection by Choice Hotels International, Inc. (NYSE: CHH), a portfolio of unique, boutique, and historic hotels and resorts that reflect their surrounding community. Located in the quaint mission town of San Juan Bautista at 410 The Alameda, the 42-room Hacienda de Léal captures the spirit of the Spanish Hacienda with its rustic, red and beige hues, picturesque patio, and 20,000-square-foot courtyard. The property was purchased by Léal Vineyards in 2014 and completely renovated to channel the opulence of the be...
Hotel Retlaw Launches New Website for Its Elite Property in Fond du Lac
HEBS Digital | May 3, 2019
Opening this year, Hotel Retlaw transports guests to the Roaring Twenties with its sophisticated and luxurious property. Located in Fond du Lac, the hotel has recently been restored to its former historical splendor. With an ideal location, luxury amenities, and unparalleled services, the property invites guests to experience a visit like no other. The company worked with HEBS Digital to redesign its website in order to highlight the brand-new experiences at Hotel Retlaw. Built on HEBS Digital's award-winning smartCMS® platform, the responsive website incorporates four different page layouts to best display the property, amenities, ...
Hyatt Centric Brand Expands Into Italy With Opening of Two New Hotels in Venice and Milan
Hyatt Centric | May 2, 2019
CHICAGO (May 2, 2019) – Hyatt Hotels Corporation (NYSE:H) announced today the opening of Italy's first two Hyatt Centric branded hotels – Hyatt Centric Murano Venice and Hyatt Centric Milan Centrale. The hotels offer 119 and 141 guestrooms, respectively, and mark a significant milestone for Hyatt's growth in Europe, targeting adventure-seeking travelers. Hyatt Centric Murano Venice Hyatt Centric Murano Venice, Hyatt's first hotel in Venice, is located in the popular tourist destination of Murano, world famous for its handmade glass. The modern hotel is located steps from the renowned Murano Glass Museum and is close to Bas&...
Braemar Hotels & Resorts Unveils The Notary Hotel, an Autograph Collection Property Opening Early Summer 2019 in Philadelphia
May 2, 2019
DALLAS, May 2, 2019 -- Braemar Hotels & Resorts Inc. (NYSE: BHR) ("Braemar" or the "Company") today announced the planned opening of The Notary Hotel in early summer 2019. Listed on the National Register of Historic Places, the former Courtyard by Marriott Philadelphia Downtown underwent a rebranding and renovation in excess of $20 million to create The Notary Hotel. Fusing Philadelphia's unique soul with its historic legacy, the hotel now joins Marriott International's Autograph Collection® Hotels, a diverse portfolio of 177 independent hotels around the world that reflect unique vision, design and craft. Originally designed by proli...
Mic Drop: Next REVERB by Hard Rock to Be Located in Sonoma Wine Country
May 2, 2019
HOLLYWOOD, Fla., May 2, 2019 -- REVERB by Hard Rock, Hard Rock's newest generation of music-centric hotels, is revving up the anticipation with the announcement of its second select service property, REVERB by Hard Rock Sonoma Wine Country, slated to open in summer of 2020. The property will join the inaugural REVERB by Hard Rock Atlanta, which is scheduled to open earlier next year. "REVERB by Hard Rock is lighting up the select service scene for 2020," said Todd Hricko, senior vice president, global hotel business development for Hard Rock Hotels. "The city of Cotati is the perfect location for our second REVERB, as...
Sabre Announces Milestone Migration of La Quinta by Wyndham to SynXis Platform
Sabre Corporation | May 2, 2019
Achieves one of the largest same-day systems migrations in the history of the hospitality industry SOUTHLAKE, Texas, May 2, 2019 – Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, announced recently that it has successfully completed the migration of La Quinta by Wyndham properties to the Sabre Hospitality Solutions industry-leading SynXis Platform. This unprecedented migration, which was completed in early April, involved the simultaneous transition of La Quinta's reservations software and property management system for more than 900 hotels, resulting in one of the largest same-day ...
The Inn at Hastings Park Joins Ocean House Management Collection
The Inn at Hastings Park | May 1, 2019
LEXINGTON, Mass., May 1, 2019 -- The Inn at Hastings Park, one of New England's most acclaimed historic hotels located in Lexington, Massachusetts, has joined the Ocean House Management (OHM) Collection of prestigious properties including Ocean House, Weekapaug Inn and Watch Hill Inn, in Westerly, Rhode Island. Trisha Pérez Kennealy, the owner of The Inn at Hastings Park, opened the hotel five years ago with the goal of providing travelers with a luxurious experience in a quintessential and historic New England setting, unlike anything else in the Boston area. With the addition of Ocean House Management, Ms. Pérez Kenn...
Hotels Should Focus on Employee Experience to Close Talent Gap
Bill Caswell | May 1, 2019
By Bill Caswell The American Hotel & Lodging Association estimates there are more than 900,000 unfilled positions in the U.S. hospitality industry. This talent deficit will be a significant obstacle to overcome, and more companies are getting serious about developing real solutions. What's the problem? One of the primary causes of this employment drop-off is the shifting values of Millennial and Generation Z populations. This younger workforce has a natural aversion to the 24-hour nature of the hospitality industry, preferring jobs with more work/life balance, flexible schedules and ample vacation time. The nature of the hospitality...
Upselling The Frugal Guest
Larry Mogelonsky | May 1, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) When applied to hospitality, the word 'frugal' can have a rather opaque meaning. It doesn't mean that guests are cheap, but instead they are discerning and hesitant to splurge without full justification. Every hotelier knows that guests are becoming increasingly tech-savvy with each passing week, but what this also means is that they are becoming exceedingly aware of channel price differences and marketing tricks used to cajole them into spending more than is absolutely necessary for a given service. And this is true for not just hospitality but practically every industry where the ...
Airbnb v. Hotels: New Research Sheds Light on How They Can Compete and Benefit in the Sharing Economy
INFORMS and Marketing Science | May 1, 2019
Key Takeaways: Airbnb cannibalizes hotel sales, particularly in the lower-priced leisure travel segment, while at the same time creating market expansion. Airbnb can help stabilize or even increase demand during peak travel seasons, offsetting the potential for higher hotel prices which can sometimes be a deterrent. The flexible lodging capacity created by Airbnb may disrupt traditional pricing strategies in some markets, actually helping to minimize the need for seasonal pricing. As Airbnb targets business travelers, higher-end hotels are most likely to be affected. CATONSVILLE, MD, May 1, 2019 – Researchers from the Teppe...
