Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Redefining Hospitality Leadership: Kerten CEO Marloes Knippenberg on Management Philosophy and Delivering Organisational Success
Thomas Mielke | April 30, 2019
By Thomas Mielke Whilst the traditional lodging and restaurant sectors remain the cornerstones of the hospitality world as we know it today, it is undeniable that the emergence of hybrid business models has significantly impacted the space. One of those 'new players' is Kerten Hospitality – an operating vehicle for creative concepts across the boutique hotel, serviced apartment and food & beverage, as well as coworking and business members club segments. Taking the opportunity to sit down and 'talk shop' with Marloes Knippenberg, CEO of Kerten Hospitality, AETHOS explored some key leadership questions. If the hospitality indus...
Charleston’s Wild Dunes Resort Plans New 153-Room Hotel Expansion to Open in Early 2021
Wild Dunes Resort, A Destination Hotel | April 29, 2019
CHARLESTON, S.C. (April, 2019) – Wild Dunes Resort, A Destination Hotel, is expanded its existing oceanfront meeting destination on the Isle of Palms, just 30 minutes outside of historic downtown Charleston. Opening in early 2021, the highly anticipated project will add a new 153-room hotel bringing the total to 400 guestrooms and suites, in addition to the existing 240 vacation rental homes and condos. The new, multi-faceted meeting and event space includes a grand ballroom with pre-function space and rooftop ballroom and event terrace with 270-degree panoramic ocean views, now allowing the resort to welcome groups of up to 650 a...
Hyatt Signs With wasl Asset Management Group for Development of Andaz Dubai The Palm
Andaz | April 29, 2019
CHICAGO -- Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with wasl Asset Management Group, one of the largest real estate development and management companies in Dubai, for the development of an Andaz branded hotel on the Palm Jumeirah. Occupying prime real estate on the world-famous man-made island, Andaz Dubai The Palm is slated to open in the last quarter of 2019, becoming the first Andaz branded hotel in Dubai and the second Andaz hotel in the United Arab Emirates, joining Andaz Capital Gate Abu Dhabi. Created for the inquisitive-minded traveler, the hotel will offe...
Radisson Hotel Group Signs Agreement With Groupe Talys for Three Hotels to Enter Madagascar
April 25, 2019
Radisson Hotel Group is entering its 32nd African market and second Indian Ocean territory, Madagascar, with the signing of a portfolio deal of three hotels and a total of 254 rooms. The agreement was signed with Groupe Talys. Radisson Hotel Group today, has 89 hotels and 17,000+ rooms in operation and under development in Africa. The Group remains firmly on track to reach 130 hotels and 23,000+ rooms across the continent by 2022. The agreement consists of two hotel conversions and one hotel under construction, with all three hotels scheduled to open in 2020. Elie Younes, Executive Vice President & Chief Development Officer, Radisso...
17th Annual Southern Lodging Summit Conference Scheduled for August 27th & 28th in Memphis, Tenn.
| April 25, 2019
MEMPHIS, Tenn., April 25, 2019—Officials of the Southern Lodging Summit (SLS), an annual hotel conference focusing on development and operations throughout the southern United States, today announced it will host its annual conference August 27-28, 2019, in Memphis, Tenn. Confirmed Speakers include Mitch Patel, president & CEO, Vision Hospitality Group; Rick Pastorino, president, REVPAR International; Jane Cooper, president & COO, Herschend Family Entertainment; Mary Beth Cutshall, senior vice president/chief development officer, Hospitality Ventures Management Group; and Dianna Vaughan, global head, all suites brands, Hilton. Thoug...
Santi Mandala Villa & Spa in Bali Adopts Hotelogix to Automate Operations
Hotelogix | April 25, 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced that it has been selected as the preferred technology partner by Santi Mandala Villa & Spa in Bali. With Hotelogix cloud PMS in place, the management at this exotic property aims to automate its entire operations. Spread across 3.5 hectares of a tropical hideaway in Southern part of Ubud, Santi Mandala Villa offers a luxurious stay to its patrons with 27 well-appointed Balinese-style villas. In Bali, this is the only property that offers floating villa. During their stay, guests can also learn Balinese cuisine and dance. This place is one of the most popular d...
How Hotels Can Profit From Product Placement
Larry Mogelonsky | April 24, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Product placement has been a subtle revenue source for Hollywood for many decades now. For instance, have you ever watched a movie and noticed that all the cops and robbers were driving only one brand of car? Or that every actor on a television show only drinks exclusively Coke or Pepsi but never both? It's undeniably influential. More recently, however, hoteliers have started to realize that their properties can offer perfect symmetry with many brands that want trial from their target audience, especially when those brand's key demographics match that of a property's guests. Exampl...
Marriott International to Expand in Mexico by More Than 50% by the End of 2023
Marriott International | April 24, 2019
Company signed deals in Mexico in 2018 for 15 hotels with more than 2,300 rooms– including the first EDITION contract for the Caribbean and Latin America Marriott International (NASDAQ: MAR) today announced that it expects to expand its footprint in Mexico by more than 50% to the end of 2023, following a robust year of new signings. In 2018, the company signed 36 deals in the Caribbean and Latin America, including more than 2,300 rooms or close to 40% of total rooms in Mexico. With these new deals, Marriott's total Mexico pipeline now features nearly 50 properties consisting of 8,000 rooms across the country – from Mexicali ...
Full-Scale Renovation Underway at Residence Inn Atlanta Duluth/Gwinnett Place to Be Completed Early Summer 2019
Residence Inn by Marriott | April 23, 2019
DULUTH, G.A. (April 23, 2019) — Residence Inn by Marriott Atlanta Duluth/Gwinnett Place is excited to announce a comprehensive guest room and public space renovation to be completed early summer 2019. They are owned by New Century Group, LLP and managed by Aimbridge Hospitality. The renovation involves updating all guest rooms to the new Residence Inn décor package, Neuhaus. Included in the renovation are the guest rooms, meeting space, fitness center, pool, and public spaces. These spaces will receive updated furniture, improved layouts, new lighting, wall coverings, carpeting, plush bedding, and more. The hotel is built f...
Pinnacle Hospitality Partners to Open 134-Key SpringHill Suites by Marriott in Brentwood, Tennessee
SpringHill Suites by Marriott | April 22, 2019
Brentwood, TN– April 22, 2019 – Marriott International announced today that the SpringHill Suites by Marriott in Brentwood, Tennessee is set to open on Tuesday, April 30, 2019. Located at 7109 Town Center Way, the all-suite hotel will operate as a Marriott franchise, owned and managed by Pinnacle Hospitality Partners, LLC of Nashville, Tennessee. General Manager Craig Barnett and Area Director of Sales Marti Timmons lead the management team at the property for Pinnacle Hospitality Partners. The SpringHill Suites Nashville Brentwood is just 14 miles from Nashville International Airport, and 15 minutes from downtown Nashville....
Marriott Plans World’s Tallest Modular Hotel Set to Rise in New York City This Fall
Marriott International, Inc. | April 18, 2019
The world's tallest modular hotel – which will carry a brand of Marriott International (NASDAQ:MAR) – is on track to be stacked in late fall in New York City with prefabricated and pre-furnished guestrooms. Once erected over a 90-day period, the 360-foot-tall tower will represent a milestone for Marriott's ongoing initiative to encourage hotel developers in North America to embrace modular for new construction projects. To be topped with a modular roof and modular rooftop bar, the world's tallest modular hotel is expected to open in late 2020 as the AC Hotel New York NoMad. "In North America, the construction process hasn't ...
Aloft Hotels Debuts in Shanghai With Opening of Aloft Shanghai Zhangjiang Haike Hotel Led by General Manager Andy Shen.
Aloft Hotels | April 17, 2019
SHANGHAI, April 17, 2019 -- Aloft Hotels, Marriott International's innovation incubator brand for global travelers, today opens the brand new 191-room Aloft Shanghai Zhangjiang Hotel, bringing high-tech, modern style and a vibrant new social scene to Shanghai as the first Aloft hotel in the city. Owned by Shanghai Tech University Hotel Management Limited, Aloft Shanghai Zhangjiang Haike Hotel is the first international hotel located in the central area of Zhangjiang Hi-tech Park Pudong. Ideally situated within a prime hub for innovation and technology businesses, the hotel is also located within a short drive from the New Internatio...
Hard Rock International and Convention Hotels India Private Limited Bringing Hard Rock Hotel Bangalore to India
Hard Rock International | April 17, 2019
HOLLYWOOD, Fla. – April 17, 2019 – With a portfolio spanning across 75 countries, including 27 unique hotel properties with 37 projects in different phases of development, Hard Rock International continues intensifying its international presence with the announcement of Hard Rock Hotel Bangalore, slated to open in Fall 2020. Joining Hard Rock Hotel Goa, the second Hard Rock Hotel in India will be located in the bustling city of Bangalore, known as the Silicon Valley of India. "The city of Bangalore is full of culture and beauty and is the perfect location for our second property in India," said Todd Hricko, senior vice presi...
When Customers Speak To Us, Are We Listening?
Gary R. Hernbroth | April 17, 2019
By Gary Hernbroth I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very topic at the Club Management Association of America's World Congress in Nashville. Several of my audience members enthusiastically shared their stories with each other, stories of how they failed, or suffered a setback, or screwed up, and how they learned from the experience and came out of it smarter and better-suited to deal with similar situations in the future. As with individuals, the same should hold true for businesses. Sometimes things break. Sometimes things go boom in the nig...
Your Wine List Needs Branding Too
Larry Mogelonsky | April 17, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) What does your wine list stand for? What's its elevator pitch? Is it meaningful for customers? Does it fit with the theme and business plan for the parent restaurant? Of course, we are talking about branding and marketing as much as we are talking about the physical alcohol inventory. While most of this critical exercise will be handled by the restaurant, the hotel and the marketing department, the wine list must still match the greater vision if it is to truly shine. Importantly, it needs a cohesive brand if it's going to do its job as effectively as possible – that is, make ...
Back to Basics: Top Five Email Marketing Best Practices for Hoteliers
HEBS Digital | April 16, 2019
Email marketing is a vital part of a hotel's CRM efforts, but for many, it remains a complex, uncharted landscape. The good news is, it's not as hard as it seems. These days, a wide array of user-friendly platforms make it easy to maintain and manage an email list, design collateral, automate sends, and gather analytics. However, it's important to keep some important best practices in mind. So, without further ado, here's our list of the top five email marketing best practices for hoteliers. 1. You're Only as Good as Your List Good email marketing starts with a good email list. However, many hotels are stuck with an old list that's been...
Quore to Showcase Hospitality’s ‘Friendlier’ Housekeeping, Engineering, Work Order Automation and PM Solutions at AAHOACON
Quore | April 16, 2019
Voted the No. 1 Housekeeping solution for two years in a row, Quore will feature its award-winning software in Booth 1826 at the 2019 Asian American Hotel Owners Assn. Convention in San Diego FRANKLIN, TENN.– April 16, 2019 – Next week America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies will show why it's considered to be "the friendlier solution" at AAHOACON. The 2019 Asian American Hotel Owners Assn. Annual Convention & Trade Show, to be held April 24 to 27 at the San Diego Convention Center, attracts hoteliers looking to maximize their business potenti...
How Today’s Hotel Ownership Model Clashes With the Need for Green Energy Investments
HEBS Digital | April 15, 2019
by Jason Price, EVP, HEBS Digital April 15, 2019 The hotel industry was an early adopter in embracing energy conservation and other earth friendly practices. However, sizable capital investments like HVAC upgrades, energy generation, or smart materials in renovations exceeds the short-term revenue models for today's hotel investor. As of now, what a hotel can do has been done - switch to LED light bulbs, key entry-driven lighting, and reduced turnover of towels and linens. Although these efforts generate cost savings and matter to the environment, the investments are limited compared to what is being committed in residential and in new ...
Booking Engine Personalization to Adapt to the Experience Economy
Larry Mogelonsky | April 10, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) So much talk is made nowadays about the experience economy and how this affects the personalization of hotels, but how can we make these concepts a reality? We all know they are both important for driving satisfaction scores, loyalty and healthy return over the long run, but there doesn't seem to be a straightforward and one-size-fits-all path towards operationalizing these trends in a way that's meaningful for guests. To wrap your head around how these two concepts can drive each other in a virtuous and profitable circle, you must first understand what the experience economy is and...
How Google Reviews Is Crushing TripAdvisor
Vikram Singh | April 9, 2019
By Vikram Singh An interesting trend has been brewing in the travel business. Quietly but surely, Google Reviews has been expanding their online review market share for brick and mortar businesses. Since hotels, inns and B&Bs are a 100% location-driven business, this change directly impacts both their revenue and branding. Online reviews left by strangers have become almost as trusted as personal recommendations. However, placing this much trust in reviews requires the user to be able to filter real reviews from fake ones. This sorting process can be extremely frustrating, especially on websites like TripAdvisor where everything is ...
Data-Driven Content: The Metrics That Matter
HEBS Digital | April 8, 2019
By Gil Christenberry, Content Team Lead at HEBS Digital DATA: CONTENT'S BEST FRIEND Not everyone realizes it, but data is content's best friend. This is because content creators use data to leverage their work. In fact, there are so many metrics available that instead of asking, "What metrics can we track?" the question becomes, "Which metrics must we track?" Answering that question involves understanding the goal of the content in question. Knowing what you want your content to do helps you identify which metrics matter. Data is important at multiple stages throughout the content-creation process. Of course, we use data to evaluate the...
Marriott International Expects to Add Nearly 20 Properties Under Its Middle East and Africa Portfolio in 2019
Marriott International | April 8, 2019
Marriott International today announced it expects to add 19 new properties and more than 3,000 rooms to its Middle East and Africa portfolio in 2019. Underpinning a strong demand for its diverse brands, the new additions are in line with the company's expansion plans to add more than 100 new properties and nearly 26,000 rooms across the region by the end of 2023. Marriott estimates its development pipeline through 2023 represents up to $8 billion of investment from property owners and is expected to generate over 20,000 new jobs across the region. "Our growth across the Middle East and Africa is fuelled by a strong demand for our divers...
Accor Brings Its Iconic Raffles Brand to India With Two New Hotels
Raffles | April 8, 2019
Mumbai, April 8, 2019 -- Accor announces two majestic hotels in India - Raffles Jaipur and Raffles Udaipur - in the presence of Accor Chairman & CEO Sébastien Bazin and owner, Ratankant Sharma. The iconic Raffles brand is synonymous with luxury and extraordinary adventure and this announcement signals a new direction for Accor in India, with a stronger focus on luxury and premium brands. Both hotels will deliver a palatial experience in an extraordinary setting along with the famously discreet and personalized Raffles service. Raffles is renowned for setting the standard for luxury hospitality for over 130 years. With 13 prop...
Tax Relief Travel Getaways & Offers with Up to 40% Savings & More - Benchmark Resorts & Hotels and Gemstone Collection Put the Fun Bac
April 8, 2019
12 Luxury Hotels & Resorts in the U.S. Participate in Tax Day Relief The Woodlands (Houston), Texas, April 2019 … Twelve luxury properties from Benchmark Resorts & Hotels and Gemstone Collection are providing relief from the agony this tax season with Benchmark's Tax Relief Travel Getaways & Offers. Featuring a wide-range of exclusive savings, extraordinary values, and resort credits, weary taxpayers can save up to 40% on luxury guest rooms, spa treatments, outdoor recreation and culinary offerings. Guests can find rewarding relief after filing their new 1040 returns at destinations that span urban legends, mountain ...
