Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
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Operations
The Queens Hotel in Canada Sees 20% Growth in Revenue With Hotelogix
Hotelogix | April 8, 2019
Bangalore, 10/April/2019: Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped The Queens Hotel in Canada to see a 20% rise in its revenue. This significant growth in revenue is a result of a 20% increase in OTA bookings and 10% increase in direct bookings. Originally opened as Queen's Motor Hotel back in 1958 in New Westminster, the property was a local favorite until it closed its doors in 2015. Now under a new ownership, The Queens Hotel is a restored historic boutique property offering its guests an inviting, comfortable and relaxing environment to en...
5 Major Guest Complaints That a Cloud PMS Can Resolve
Hotelogix | April 5, 2019
Today's hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from a hotel. Most importantly, they also know how and when to vent their displeasure, if not served properly. In this context, small and independent hotels need to be a little more cautious while handling guest complaints. Because bad or negative guest reviews can really break a small and independent hotel's brand reputation. That's why they need to go the extra mile to offer a timely solution to guest complaints to earn their trust and loyalty. During their stay at hotels, guests complai...
Grates Cove Studios in Canada Adopts Hotelogix to Ensure Efficient Property Management
Hotelogix | April 5, 2019
Bangalore, 05/08/2019: Hotelogix, a leader in cloud-based Property Management Systems has announced that it has been selected as the preferred technology partner by Grates Cove Studios. With Hotelogix cloud PMS in place, the management at this Canada-based B&B aims to efficiently manage its entire operations while driving more direct bookings via their hotel website. Located in Newfoundland, Grates Cove Studios is a premier destination that offers four-star accommodation to its guests. Apart from housing an award-winning restaurant, it also offers an open studio and gallery managed by artist and designer Terrence Howell. This famil...
Board Diversity Within The Lodging Industry – Moving Away From Ordinary Thinking
David Mansbach | April 4, 2019
David Mansbach Results from a recent gender diversity study I conducted for the lodging industry indicate that of the 238 board seats available among the 28 U.S. lodging companies, only 51 were occupied by women (21%), a woefully low number. If we live in a world where women account for 80% of consumer spending and a multitude of credible studies point to a correlation between greater gender diversity and strong board performance, it is certainly time for us to address this issue head on. I have personally facilitated countless client board meetings and can say with unwavering confidence that gender diversity within the boardroom leads ...
sbe Partners With Byzantine Holdings for 2020 Debut of Temple Detroit, a House of Originals Hotel
sbe | April 4, 2019
NEW YORK, April 4, 2019 -- sbe, a leading international hospitality group that develops, manages and operates award-winning global hospitality brands, is proud to announce the debut of Temple Detroit, a House of Originals hotel, in collaboration with developer Byzantine Holdings and its partners Christos Moisides, David Sutherland and Gretchen Carhartt Valade. The $72 million project is the first hotel to be signed following the announcement of the House of Originals debut. Temple Detroit, slated to open in June of 2020, will feature 100 hotel rooms and 70 residential units in addition to a sbe restaurant and mixology / nightclub venues...
Quore Bringing Its Award-Winning Housekeeping & Engineering Solutions to HITEC EUROPE
Quore | April 4, 2019
See why 3,600 hotels and 560 management companies from 29 countries are relying on Quore's Housekeeping, Work Order Automation, Preventative Maintenance and Engineering software; Visit Quore in Booth 139, April 9 to 11, at the Palau de Congressos Palma in Mallorca, Spain FRANKLIN, TENN.– April 4, 2019 – For the first time, Quore, America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies, will bring its award-winning solutions to HITEC Europe 2019. Known to more than 3,600 hotels and 560 management companies in 29 countries as the "friendlier solution" and named a ...
Meet the Bleisure Demand With Meeting Experiences
Larry Mogelonsky | April 3, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) A clever portmanteau between business and leisure, hybrid travel is now mainstream, so much so that it is starting to influence how meeting planners select their destinations and host hotels. After all, in a world where video conferencing can connect anyone, anywhere and at any time, the purpose of travel is to offer guests a unique and stimulating setting. The bleisure incentive has thus far been the prospect of extending a few days on either end of the main event to fully appreciate said location. However, the demand for heightened experiences on the leisure side are starting to c...
Beekeeper to Debut Shift Schedules at HT-NEXT in New Orleans
Beekeeper | April 3, 2019
New mobile tool reduces use of non-compliant messaging services in the workplace by moving shift schedule communication to Beekeeper; Visit Beekeeper in Booth #30 April 8 to 11 during HT-Next at the Hilton Riverside San Francisco, April 3, 2019 — Next week Beekeeper will unveil a new mobile capability at HT-NEXT in New Orleans that will enable every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper. The idea for this solution came when Beekeeper identified a gap in the market for operational shift communication. Although there are many effective shi...
ALICE Accelerates Expansion Throughout Europe
ALICE | April 2, 2019
ALICE, the hospitality industry's leading operations technology, expands its reach in Europe with the placement and hiring of several hotel technology sales experts in key markets across the continent. ALICE has grown rapidly worldwide, including 250 hotels signed in Europe in the last 12 months alone. This team will accelerate ALICE's already swift expansion throughout Europe and provide market guidance and support for key European regions. Jessica Kramer, ALICE's VP of Enterprise, has been relocated to Stockholm to help roll out the company's European operations. Her responsibilities will include hiring in-market Sales Directors and C...
Nam Nghi Phu Quoc Officially Opens, Joining The Unbound Collection by Hyatt
The Unbound Collection by Hyatt | April 2, 2019
CHICAGO (April 2, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today the opening of Nam Nghi Phu Quoc as part of The Unbound Collection by Hyatt, marking the first branded property in Southeast Asia under The Unbound Collection by Hyatt. The 114-room resort is nestled within a secluded oasis surrounded by pristine beaches and the rich environment of Phu Quoc island in Vietnam. "We are pleased to introduce The Unbound Collection by Hyatt brand to Southeast Asia with Nam Nghi Phu Quoc a destination resort amidst awe-inspiring, natural surroundings," said David Udell, group president, Asia Pacific, Hyatt Hotels Corporation. &...
Hotel Equities and Virtua Partners Close on Fairfield Inn & Suites by Marriott in Colorado Springs
Virtua Partners | April 2, 2019
ATLANTA, GA – April 01, 2019 - Hotel Equities (HE), through its affiliate Virtua Partners, has purchased the Fairfield Inn & Suites Colorado Springs North/Air Force Academy. The hotel, located at 15275 Struthers Road in Colorado Springs, is the closest hotel to the U.S. Air Force Academy north entrance. Virtua Credit Corporation arranged the financing for the purchase. Hotel Equities operates the Marriott hotel and will continue to oversee the asset. The hotel owner, operator and development firm currently manages 30+ Fairfield Inn & Suites and over 120 hotels throughout the U.S. and Canada. HE and Virtua Partners joined f...
SpringHill Suites by Marriott Opens in Greensboro, North Carolina With General Manager Tricia Southard at the Helm
SpringHill Suites by Marriott | April 1, 2019
Greensboro, NC – April 2, 2019 – Marriott International announced today that the SpringHill Suites by Marriott Greensboro Airport opened on Saturday, March 30, 2019. The 103-suite hotel, located at 505 Hickory Branch Road, will operate as a Marriott franchise, owned by Guilford Hotel, Inc. and managed by CN Hotels Inc. of Greensboro, NC. General Manager Tricia Southard and Director of Sales Judy Thomas lead the management team at the property for CN Hotels. Just six miles from Piedmont Triad International Airport and 15 minutes from downtown. The hotel offers guests convenient access to Wet n' Wild Emerald Pointe, the Greens...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: March Edition
HEBS Digital | March 29, 2019
By Margaret Mastrogiacomo, EVP Strategy This month, the latest digital innovations include Google algorithm updates, new e-commerce and influencer features on Instagram, and video rolling out to Google responsive display ads. From SEO to design, find out the top five things you need to know now in hotel digital marketing. 1. SEO: The Google March 2019 Core Algorithm Update and new measurements in Google Lighthouse. On March 12, Google announced what the SEO community is now calling The Google March 2019 Core Update, which Google is being very elusive in regards to the changes that can be expected in SERPs. The changes from this update...
BENCHMARK®, a global hospitality company, and Scheid Family Wines Form Partnership to Create New Signature Brand, “Mō zāik”
Scheid Family Wines | March 29, 2019
Collection of Four Monterey County Wines Debut in Benchmark's US Hotels, Resorts The Woodlands (Houston), Texas, March 28, 2019 … BENCHMARK®, a global hospitality company, and Scheid Family Wines of Monterey, California, have forged a new partnership to create Mō zāik, a premier collection of fine wines, made exclusively for Benchmark. Beginning in May, the new vintages will be available at all Benchmark properties in the United States, including those in the company's Benchmark Resorts & Hotels and Gemstone Collection. Scheid Family Wines is one of California's largest producers of wine and a leader in t...
GF Management Completes $9 Million Room Renovation of Hilton Garden Inn Philadelphia Center City
Hilton Garden Inn | March 28, 2019
PHILADELPHIA, March 28, 2019 (GLOBE NEWSWIRE) -- Hilton Garden Inn Philadelphia Center City will complete a full guest room renovation on April 1, 2019. As a result, the Hilton Garden Inn is now one of the most modern and relaxing places to rest in the heart of Center City Philadelphia. Hilton Garden Inn Philadelphia Center City spared no expense during their $9 million renovation. The renovations included a complete overhaul and redesign of 279 guest rooms, featuring 109 junior suites and 4 deluxe and presidential suites. Guests will sleep comfortably on Serta Perfect Sleeper® mattresses and can work comfortably in ergonomic Mirra&...
INTELITY and SkyTouch Team Up to Mobilize Staff and Property Management
INTELITY | March 28, 2019
The integration between two industry leaders gives hoteliers the ability to monitor guest and staff activity from anywhere on property Los Angeles, CA (March 28, 2019) - INTELITY™, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that they have teamed up with SkyTouch, the most widely used cloud-based hotel property management system (PMS). The integration will allow properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch /CONNECT integration platform. SkyTouch is known for its innovative cloud-based property management sy...
Azalea Hotels & Residences in the Philippines Sees a 30% Increase in Its Revenue With Hotelogix
Hotelogix | March 28, 2019
Bangalore, 29/March/2019: Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped Azalea Hotels & Residences in the Philippines witness a 30% increase in its revenue. With 285 elegantly furnished suite rooms and spread over 5700 square meters, Azalea Hotels & Residences is located near the famous Boracay White Beach. Given its 4-star grade guest services, the property has been rated as 'Value for Money' in the region. It has received several credits from TripAdvisor – Certificate of Excellence in 2013, Traveller's Choice Award in 2018 and Most ...
Hotel Operations Always Come Down to Your People
Larry Mogelonsky | March 27, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Springtime sees the prerequisite visit to my favorite outdoor furniture shop. Over the past few visits I had been dealing with the same fellow who was both friendly and extremely knowledgeable. While our largest purchase was made prior, we continued to acquire additional items that he recommended based upon his prior knowledge of our purchasing history and what he thought would best help us 'fill in the gaps' for our terrace. To my surprise on our latest visit, though, this salesman confided that sadly this was his last week in the store. He was moving to another furniture company &...
Tribute Portfolio Debuts in Fort Lauderdale with Opening of The Dalmar
The Dalmar | March 27, 2019
Tribute Portfolio, Marriott International's newest collection brand known to bring together characterful hotels with vibrant social scenes, today announced the opening of The Dalmar. Conceptualized by the DoveHill team, the 25-story hotel features 209 guestrooms including 33 suites designed by DesignAgency, with inspiration stemming from the vibrant personality of South Florida, blended with a distinctive mid-century vibe. The Dalmar offers guests a relaxed and tropical environment with public areas that express a fresh and playful character through their layering of textures and finishes, vibrant jewel tone colors and dynamic contempor...
Hyatt Partners With 3M Hotels Group for Hyatt Place Krakow Marking Return of Hyatt Flag to Poland
Hyatt Place | March 27, 2019
CHICAGO (March 27, 2019) – Hyatt Hotels Corporation (NYSE:H) announced today that a Hyatt affiliate has entered into a franchise agreement with 3M Hotels Group for the first Hyatt hotel in Krakow, marking the return of the Hyatt brand to Poland. Hyatt Place Krakow will feature 216 spacious guestrooms and will be managed by Hotel Professionals Management Group. The hotel is expected to open in 2021. The Hyatt Place brand is rooted in extensive consumer insights indicating that guests seek stylish, comfortable, seamless experiences that accommodate their lifestyles and familiar routines. To embody this, the brand offers casual hospi...
Virginia’s Legendary Lansdowne Resort and Spa Rejoins Benchmark Resorts & Hotels Portfolio
March 26, 2019
To Introduce the Harmony Model Wellness Program in 2019 The Woodlands (Houston), Texas, March 26, 2019 … BENCHMARK®, a global hospitality company, announces the return of Virginia's Lansdowne Resort and Spa to its Benchmark Resorts & Hotels portfolio. The award-winning property is located in Leesburg, just 30 miles from Washington, DC and 15 minutes from Dulles International Airport, in Virginia's bucolic wine and equestrian country. Lansdowne Resort and Spa joins two sister Virginia properties, including the historic Hotel Roanoke & Conference Center in the Blue Ridge Mountains and The Inn at Virginia Tech in Blacksb...
Hyatt Plans Three Hyatt Centric Hotels in Memphis and Nashville, Tennessee and Austin, Texas
Hyatt Centric | March 26, 2019
CHICAGO (March 26, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today strong U.S. growth for its Hyatt Centric brand portfolio, including development plans to build Hyatt Centric hotels in downtown Memphis, Tenn., downtown Nashville, Tenn., and downtown Austin, Texas. Designed for a growing segment of savvy explorers seeking shareable moments to inspire others, the Hyatt Centric brand currently has 26 properties across 11 countries, including Chile, France, India, Japan, Spain and more. "We couldn't be more pleased to see the Hyatt Centric brand grow and offer millennial-minded guests an opportunity to explore dynamic dome...
Operated by Atlific Hotels, Residence Inn by Marriott Opens in the Calgary Downtown/Beltline District
Residence Inn by Marriott | March 26, 2019
Marriott International, Inc. has announced the highly anticipated opening of Residence Inn Calgary Downtown/Beltline District, the largest property in the brand's global portfolio. The Residence Inn Calgary marks the 800th hotel for the brand. With properties located in the United States, Canada, Europe, the Middle East and Central America, Residence Inn is the global leader in the longer-stays lodging segment. Located in one of the city's most dynamic neighbourhoods, the Residence Inn Calgary Downtown/Beltline District was thoughtfully-designed to capture the unconventional charm of the city. Standing 33 stories high, the property feat...
One Simple Word to Overcome These 6 Hotel Operational Bottlenecks
Hotelogix | March 25, 2019
Hospitality professionals are often under immense pressure when it comes to standing their ground and saying 'no'. For some reason, the industry has become synonymous with accommodating any and all requests and practices, almost inclining towards powerlessness! But your hotel's growth depends just as much on going against the norm and saying 'no', as it does on saying 'sure!'. It might sound counterintuitive but when you really think about it, being a 'yes, please' person can result in a lot of internal stress and external chaos. In an industry where saying 'yes' equals good service, you owe it to yourself, your staff and your business ...
