Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Paramount Lodging Advisors Arranges the Sale of the DoubleTree by Hilton – Pruneyard Plaza Hotel in Campbell/San Jose California
Paramount Lodging Advisors | March 22, 2019
Paramount Lodging Advisors (PLA) is pleased to announce the successful sale of DoubleTree by Hilton Campbell – Pruneyard Plaza, located at 1995 Bascom Avenue, Campbell, CA. The hotel is part of the 30-acre landmark Silicon Valley mixed-use Pruneyard development, and enjoys excellent accessibility to all of the Valley. In addition to the hotel, there is approximately 365,000 square feet of office, 260,000 square feet of retail, and 2,115 parking spaces. The hotel is located just over five miles from downtown San Jose and San Jose International Airport, with excellent accessibility to all regional demand generators, including Levi's...
The Buccini/Pollin Group and Marriott International Together With PM Hotel Group Plan to Transform Sheraton Society Hill Into Philadelphia Marriott Ol
Buccini Pollin Group | March 21, 2019
Chevy Chase, MD. – (March 21, 2019) The Buccini/Pollin Group and Marriott International have announced plans to transition the Sheraton Society Hill into the Philadelphia Marriott Old City. The 364-room hotel will become the newest Marriott Hotels branded property in Philadelphia when the project is complete in July 2019. "We are thrilled to partner on creating a new Marriott experience in Old City Philadelphia that will provide premium meeting and event spaces along with a welcoming Great Room and premium M Club Lounge, alongside world-class guestrooms and dining," said Dave Pollin, President, The Buccini/Pollin Group. "This proj...
On Air Soon: Construction Underway for REVERB by Hard Rock™ Hotel Downtown Atlanta Opening February 2020
March 20, 2019
Atlanta, GA – March 20, 2019 – Atlanta-based Hotel Equities (HE) reported out on the construction progress for the REVERB by Hard Rock™ Downtown Atlanta hotel, signaling that construction is on schedule to open in February 2020. Local developer Bolton Atlanta, LP has partnered with Hotel Equities to open and operate the inaugural hotel for Hard Rock's newest generation of music-centric hotels. REVERB™ is the brand's entrance into the select-service category. The 197-room hotel is located adjacent to Mercedes-Benz stadium in downtown Atlanta, offering direct access to the world-class sports and entertainment venue...
Profiting From Prearrival
Larry Mogelonsky | March 20, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Every hotelier knows that tech-enabled personalization is crucial to the future success of one's brand. In reality, though, these customized experiences are very difficult to put in place, often requiring complex software integrations, significant CapEx and a fully trained team – both at the supervisor and frontline levels – to properly act upon any insights or recommendations gleaned from a unified CRM. The nauseating pain point here is that travelers are now expecting hotels to dedicate more effort towards making their time on property personal and meaningful, irrespec...
Four Seasons Hotels and Resorts Establishes Fund at Cornell’s School of Hotel Administration in Honor of Former CEO J. Allen Smith
| March 20, 2019
Ithaca, NY– Four Seasons Hotels and Resorts has established an empowerment fund at the School of Hotel Administration in honor of their former chief executive officer, J. Allen Smith '80, MPS '86. The J. Allen and Katherine Smith / Four Seasons Hotels and Resorts Empowerment Fund will provide a holistic program supporting underrepresented minority and first generation students to help ensure their current and future success. This includes mentoring, professional development, and career guidance. "I'm extremely grateful to Four Seasons for honoring Allen's many contributions to the hospitality industry with the creation of this fun...
Accor Welcomes 21c Museum Hotels into MGallery Hotel Collection
21c Museum Hotels | March 20, 2019
Accor today announced that the Group has officially welcomed 21c Museum Hotels into the MGallery Hotel Collection, a global network of more than 100 storied boutique hotels located in 26 countries. The announcement marks the arrival of the MGallery brand into North America. Bearing both the MGallery and 21c brands, 21c Museum Hotels – MGallery represents a shared commitment to inspiring guests to delight in and fully discover the very best the world has to offer. 21c Museum Hotels – MGallery will maintain 21c's distinctive spirit and pioneering vision of combined contemporary art museum, boutique hotels and chef-driven resta...
5 Unique Experiences Hotels Can Use to Attract Guests
HEBS Digital | March 20, 2019
By: Kerryn Gower We've all been there. You finally wake up from the dreaming phase of the travel planning journey and pick on a destination to visit. Now the planning begins. We all have our go-to travel booking websites and apps, and they each present a lot of information, packages, and special offers convincing you to make a booking. Beyond just rate, hotel shoppers consider plenty of other factors, such as amenities, activities, and nearby restaurants. But these factors aren't always enough to capture the attention of a traveler long enough to secure a booking. Today's travelers expect more. They expect unique experiences every time ...
Olympia Hotel Management to Operate Point Lookout Resort & Conference Center in Northport, Maine
Olympia Hotel Management | March 20, 2019
New Owners & New Management Will Continue the Maine Coastal Legacy March 20, 2019. Northport, ME. Olympia Hotel Management announced today that they will assume management of Point Lookout Resort and Conference Center in Northport, Maine. The dramatic 387 acre conference center and resort property is set on mountainside terrain overlooking Penobscot Bay, in Maine's scenic Mid-Coast region. The new owner of Point Lookout is Deep Creek Grazing Association. David and Tami Hirschfeld, of Camden are the principals of Deep Creek Grazing Association. They are proud to take the helm of such a majestic property, one that offers guests, weddi...
4 Hotel Management Lessons You Can Learn From Paul Rusesabagina of Hotel Rwanda
Hotelogix | March 20, 2019
We all agree that managing a hotel in the time of crisis is no mean feat. And, if that crisis is of an extreme nature, your management skills are truly put to test. Like Paul Rusesabagina, the Manager of 'Hotel des Mille Collines' from the movie, Hotel Rwanda who provided shelter to over 1200 refugees in the capital city of Kigali and saved their lives during the 1994 Rwandan Genocide. Source - npr.org If you're wondering why we are talking about him now in 2019, here's why – As a hotelier, Paul maintained and displayed the highest level of integrity in the midst of a bloody civil war, took care of refugees as his 'guests' and us...
“We Love ALICE Because It’s a One-Stop Shop”
ALICE | March 19, 2019
ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a convenient application for guests. The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and te...
BENCHMARK® Adds Hilton University of Florida Conference Center at Gainesville to Benchmark Resorts & Hotels
March 19, 2019
The Woodlands (Houston), Texas, March 2019 … BENCHMARK®, a global hospitality company, has added the Hilton University of Florida Conference Center at Gainesville to the company's prestigious Benchmark Resorts & Hotels® brand portfolio. The recently renovated, 248-guest room property is located on the University of Florida campus, close to Gainesville's Central Business District. The property serves a growing market of visiting alumni, parents and students, academics, and guests affiliated with the university. Its IACC-approved conference center, with 25,000 square feet of meeting space, attracts a significant number ...
Hyatt Enters Management Agreement With Ben Thanh Holdings Affiliate to Develop Hyatt Place Hotel in Ho Chi Minh City
Hyatt Place | March 19, 2019
CHICAGO (March 19, 2019) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with an affiliate of Ben Thanh Holdings to develop a Hyatt Place hotel in Ho Chi Minh City. The new 200-key Hyatt Place Saigon Phu Nhuan will be the first Hyatt Place hotel in Vietnam. The Hyatt Place brand is rooted in extensive consumer insights indicating that guests seek stylish, comfortable, seamless experiences that accommodate their lifestyles and familiar routines. To embody this, the brand offers casual hospitality and purposeful service in a smartly designed, high-tech and contempor...
sbe Partners With World of Wonders Real Estate Development for First SLS Property in the Middle East, SLS Dubai Hotel & Residences
sbe | March 18, 2019
NEW YORK, March 18, 2019 -- sbe, a leading international hospitality group that develops, manages and operates award-winning global hospitality brands, today announced a partnership with World of Wonders Real Estate Development to continue the expansion of the SLS brand with the first SLS property in the Middle East, SLS Dubai Hotel & Residences. The property is already more than 60% completed and is set to open in Q3 2020. The highly anticipated 75-storey tower will be comprised of 254 expertly designed hotel rooms, 371 residential units, 321 hotel apartments and will be one of the tallest hotels and residences in the region. The p...
R.D. Olson Breaks Ground on Dual-Branded Home2 Suites and Hilton Garden Inn Adjacent to Disneyland in Anaheim, California
R.D. Olson Construction | March 18, 2019
Irvine, Calif. (March 18, 2019) – R.D. Olson Construction, an award-winning general contracting firm commemorating 40 years of building in California this year, announced the groundbreaking on a 223 room, dual-brand hotel in Anaheim. Comprised of a Hilton Garden Inn and Home2 Suites, the 220,000-square foot property is located just two blocks from Disneyland Resort and will feature a host of family friendly amenities. The 100-room Home2 Suites will offer an extended stay experience featuring a full-sized sleeper sofa, workspace and in-suite kitchen complete with a refrigerator, cooktop, dishwasher, dishes and glassware. Additional...
Top 5 Weird Superstitions Hotels Have to Deal With
Hotelogix | March 18, 2019
Whether they arise from a fear of the unknown or just from a misunderstanding of cause-consequence, superstitions are a part of every culture, the world over. While some superstitions are extreme and, perhaps, specific to certain regions of the world, some others are harmless and more widely practiced. It is safe to assume that people are more likely to associate an event that they cannot explain, to a superstitious cause when it is negative, than when it is positive. These are beliefs that people are heavily invested in, for which they would walk that extra mile. The trouble arises when hotel businesses have to tiptoe their way around ...
How to Organize Your Website Content Like Marie Kondo
HEBS Digital | March 15, 2019
By Nick Papa, Senior Copywriter When Marie Kondo first published "The Life-Changing Magic of Tidying Up" in 2011, best practices for website content were almost entirely different. Eight years ago, applying Kondo's KonMari method to organizing your website would have been unheard of. Back then, landing pages were the name of the game — the more you could create, the better. But as the decade progressed, Google changed the rules. While it was common to have several landing pages targeting variations of the same keyword (e.g., separate landing pages for "hotel near Brooklyn Bridge" and "hotel in lower Manhattan"), Google began to fa...
21c Museum Hotels Selected as Brand and Management of Restored Historic YMCA Building in Downtown St. Louis
21c Museum Hotels | March 14, 2019
Louisville, KY (March 14, 2019) – 21c Museum Hotels, the award-winning boutique hotel and restaurant group, has been selected to serve as the brand and management company of the restored YMCA building located at 1528 Locust Street in downtown St. Louis. 21c Museum Hotel St. Louis, expected to open in late 2020, will be a combination boutique hotel, contemporary art museum and independently branded, chef-driven restaurant. 21c Museum Hotel was founded by preservationists and contemporary art collectors Laura Lee Brown and Steve Wilson. Motivated by changes happening in and around their hometown of Louisville, they assumed an active...
Convention Centers Worldwide Implement the InvoTech Uniform System to Improve Operational Efficiencies
InvoTech Systems, Inc. | March 13, 2019
The InvoTech RFID Uniform System is used at Melbourne Convention and Exhibition Centre (MCEC) for Complete Uniform Control and Accountability LOS ANGELES, CA – March 13, 2019 -- InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at the Melbourne Convention and Exhibition Centre (MCEC), Australia manages the uniform inventory for 700 employees and has been part of InvoTech's extensive worldwide clien...
Can Hotels Sue Their Governments Over Home Sharing?
Larry Mogelonsky | March 13, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) This is a special case that I've been waiting to write about since it hit the airwaves here in Canada in late October. Most interesting here is that it has a few powerful implications for the fight traditional hotels are facing against industry disruptors coming in the form of home sharing. Taxi drivers working in the City of Toronto launched a $1.7 billion CDN (about $1.4 USD) class action lawsuit against the city itself, claiming damages that reflect how much licensed taxis have lost – what is sometimes coined as 'plate value' – since these ride-sharing services came i...
Nau Royal Boutique Hotel From Brazil Sees a 30% Boost in Revenue With Hotelogix
Hotelogix | March 13, 2019
Hotelogix, a leader in cloud-based Property Management Systems has helped Nau Royal Boutique Hotel and Spa in Brazil witness a 30% increase in its revenue. This substantial growth in its revenue is a result of a 20% rise in both OTA and direct bookings. Located in São Sebastião, the Southeast coast of Brazil, Nau Royal Hotel and Spa is nestled in the sands of Camburi Beach. With offerings like a luxurious oceanfront, a petit-spa by L'Occitane and tastefully decorated rooms, this boutique property is one of the most sought-after destinations and is known for delivering impeccable hospitality to its guests. It has also earne...
The Luxus Hotel, Canada Sees a 10% Revenue Growth & 20% More OTA Bookings With Hotelogix
Hotelogix | March 13, 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced that the adoption and efficient use of its PMS have helped The Luxus Boutique Hotel in Canada to witness a 10% increase in its revenue. Located in St. John's, Canada, The Luxus Boutique Hotel is the perfect destination for travelers looking to experience luxurious hospitality. With plush interiors, well-appointed rooms, highly recommended lounge, and top-class guest services, the boutique property has garnered good reviews and ratings on all major travel and hotel booking portals. The management at the property adopted Hotelogix PMS in 2017. Since then, they ha...
ALICE Helps the Luxury Chablé Resort Take Communication and Staff Operations to the Next Level
ALICE | March 12, 2019
ALICE provides Chablé Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication. The Leading Hotel of the World Chablé Resort has selected ALICE's full suite of staff communication and task management tools, as well as white-labeled app for their guests, to improve staff communication, enhance operations, and better engage guests across its 40 luxury villas located in the Mayan jungle. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest reques...
CoralTree Hospitality Assumes Management of the Iconic Town and Country San Diego
CoralTree Hospitality | March 12, 2019
SAN DIEGO—March 12, 2019--Town and Country San Diego has joined the CoralTree Hospitality Group management portfolio of distinctive lifestyle and resort hotels. The 675-room property is located at 500 Hotel Circle North in the heart of Mission Valley near many of San Diego's top attractions and minutes from Downtown with its array of restaurants and entertainment. "Town and Country is a landmark property with a rich history and superior location in San Diego. The hotel is currently undergoing a transformative renovation to update and expand the property's amenities. CoralTree brings an accomplished team to deliver a customized app...
Midas Hospitality Opens Newly-Built 107-Room Home2 Suites by Hilton in Brooklyn Park, MN
Midas Hospitality | March 12, 2019
(St. Louis, Mo., March 12, 2019) Six months ago Midas Hospitality opened the very first new hotel built in Brooklyn Park since 1998. Now the company is ready to introduce its second. Midas Hospitality – a leading hotel development, management and investment firm – recently opened a 107-room Home2 Suites by Hilton. Located at 9490 W. Broadway, the nearly 58,000-square-foot hotel is part of a $28 million development that includes a 100-room Hampton Inn that opened in Sept. of 2018. Trevor Armstrong is the General Manager for both properties. Home2 Suites is an all-suite hotel with fully-equipped kitchens designed for extended ...
