Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Wisco Hotel Group Opens Radisson Hotel and Conference Center in Fond du Lac, Wisconsin Following Multimillion Dollar Renovation
January 16, 2019
Minneapolis, January 16, 2019 -- Radisson®, one of the best-recognized hotel brands, today announced the opening of the newly renovated Radisson Hotel and Conference Center Fond du Lac located at 625 West Rolling Meadows Drive, Fond du Lac, WI. The hotel features updated common spaces and guest rooms featuring contemporary designs. The hotel's location, positioned nearly 70 miles from Madison, Milwaukee, Manitowoc and Green Bay, makes it an ideal destination for guests searching for a quiet retreat or hosting a large business function. Visitors traveling to the hotel will be pleased by the hotel's proximity to local businesses, Roll...
What Corked Wine Teaches You About Service Excellence
Larry Mogelonsky | January 16, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) There's an important lesson in the form of what corked bottles – that is, wine that's gone off – can present as an opportunity to wow your restaurant patrons and hotel guests. For all of my fellow oenophiles out there, it's one of the worst feelings in the world. You pop open a bottle, pour yourself a glass, take a sip and your mouth is hit by a musty, astringent splash that eviscerates any lingering flavors. The wine is skunked and utterly worthless. This lesson all comes down to one of the hallmarks of a service culture in that it's not just about how well you provide ...
McKibbon Hospitality Selected to Manage 200-Room Hyatt House Chicago Fulton Market District
McKibbon Hospitality | January 16, 2019
CHICAGO, IL. (January 16, 2019) – McKibbon Hospitality, an award-----winning leader in the hotel development and management industry, has been awarded the management contract for the Hyatt House Chicago Fulton Market District. The hotel is being developed by Sterling Bay and is owned by an affiliate of Wheelock Street Capital and Sterling Bay. Hyatt House Chicago Fulton Market District will be McKibbon Hospitality's first management property in the growing Fulton Market District of Chicago. Skender recently topped out construction of the hotel, which is expected to open in summer 2019. "We look forward to establishing a presence i...
Mews and OpenKey Announce Tech Integration
OpenKey | January 15, 2019
Automated Mobile Key Delivery adds utility to innovative cloud PMS DALLAS (January 15, 2019) – OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system. Mews was founded in 2012 by hoteliers who saw the need for an open property management system (PMS) that didn't ...
Dream Hotel Group Signs With Cosmopolitan Group for 2021 Brand Debut in Valle de Guadalupe, Mexico
Dream Hotel Group | January 14, 2019
NEW YORK, NY (January 14, 2019) – Renowned hotel and brand management company Dream Hotel Group today announced plans to debut the Dream Hotels brand in Valle de Guadalupe in 2021. The latest hotel signing with Baja California-based Cosmopolitan Group represents a major milestone for Dream Hotel Group as it marks the first Dream Hotel location and third hotel deal signed in Mexico within the last 12 months, further positioning the company as international hospitality innovators and leading the way for new growth in the region. Designed by renowned Mexican architect Tatiana Bilbao and located on over 35 acres in the Baja California...
Hospitality Financial Leadership: Understanding the Importance and Use of The Reserve for Capital Replacement
David Lund | January 14, 2019
By David Lund The concept for the use of the reserve account is important to understand. It is also essential that hotel operators ensure the reserve is properly funded per the terms of the Hotel Management Agreement "HMA." The use of the reserve is an important tool to utilize to protect the operator's rights and long-term viability. Many people mistakenly think the reserve account is the owner's responsibility and therefore it's up to the owner to determine and ultimately control the funding. But not so fast, the manager has a right and a duty to ensure the proper transactions are performed on a timely basis using the clauses that are...
Hotel Tech Report Ranks Beekeeper Among the ‘Top 10 Best Places to Work in Hotel Tech 2019’
Beekeeper | January 14, 2019
Dedicated to improving engagement between hoteliers and their non-desk workers via its award-winning operational communication platform, Beekeeper earns high marks for its employee satisfaction and vendor culture San Francisco, Jan. 14, 2019 — Coming on the heels of a widely-successful 2018, Beekeeper was named among the "Top 10 Best Places to Work in Hotel Tech 2019" by Hotel Tech Report. The award recognizes technology companies with an exemplary vision, mission and team and that helps fast track diligence for hotel tech buyers who want to learn about the best vendors to work with. According to the ratings and reviews group, "cr...
O’Reilly Hospitality Management Opens Cambria Hotel Omaha Downtown in Nebraska
Cambria Hotels | January 10, 2019
Franchised by Choice Hotels International, Inc. (NYSE: CHH), the Cambria Hotels brand continues its expansion with the opening of a hotel in Omaha, Neb. The 128-room upscale Cambria Hotel Omaha Downtown is the first Cambria hotel to open in the state of Nebraska, joining the brand's growing presence in key Midwestern cities, such as Chicago, Indianapolis, Columbus, Ohio, and Madison, Wis. The Cambria brand pipeline also includes hotels in Cincinnati, Milwaukee, and Minneapolis. The Cambria Hotel Omaha Downtown is located at 740 N.14th Street, minutes from numerous businesses and attractions. Nearby Fortune 500 companies include Mutu...
RLH Corporation Selects Interstate Hotels & Resorts to Manage Hotel RL Olympia and Hotel RL Salt Lake City
Interstate Hotels & Resorts | January 9, 2019
ARLINGTON, Va. – January 9, 2019 – Interstate Hotels & Resorts unveiled the addition of two new properties to its managed portfolio – Hotel RL Olympia in Olympia, Washington and Hotel RL Salt Lake City in Salt Lake City, Utah. The two new management contracts further Interstate's coast-to-coast U.S. expansion following recent additions, including The Westin Portland Harborview, Maine. RLH Corporation (NYSE:RLH) will retain ownership of both hotels. RLH Corporation chose Interstate Hotels & Resorts to manage Hotel RL Olympia and Hotel RL Salt Lake City to continue to bring best-in-class service to the hotels and...
Crescent Hotels & Resorts Adds PGA National Resort and Spa, Joins Crescent’s Latitudes Collection
Crescent Hotels & Resorts | January 9, 2019
Palm Beach, FL (January 9, 2019) – The 339 room PGA National Resort & Spa will join Crescent Hotels & Resorts "Latitudes" collection of lifestyle resorts. Crescent & Latitudes, based in Fairfax, Virginia is a nationally recognized operator of major hotels, resorts and conference centers throughout the United States and Canada. PGA National Resort & Spa has long been a place of legendary moments. Anchored by five championship golf courses and renowned throughout the world as Home to the PGA Tour's Honda Classic and the legendary Bear Trap, PGA National boasts a world-class destination spa, a private state-of-the-art...
Free WiFi as the Easy 2019 Goal
Larry Mogelonsky | January 9, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) As now is the time for New Year's resolutions, let's start off with a 'low hanging fruit' – an easy victory that will resonate strongly with any guest no matter the travel modality. But first, to show you how much times have changed and why this is an important project, we need only compare two frequently asked questions posed to the front desk. Whereas, "Do you have free WiFi?" was common a decade ago, nowadays this is more likely to be, "What's the WiFi password?" If you understand the difference, then you already know what that means as it concerns guest expectations. The l...
PeachState Hospitality Has Been Awarded Developer of the Year by Marriott International
PeachState Hospitality | January 9, 2019
The award was presented to PeachState Hospitality during the 2018 CONNECT Conference in San Diego Warner Robins, GA – January 10, 2019 – PeachState Hospitality, LLC, a leading hotel management and development company based in Warner Robins, GA announced today that it has been awarded Marriott International's 2018 CONNECT Developer of the Year. The prestigious award recognizes developers who have gone above and beyond in their real estate projects for the year 2018. "We are extremely honored to receive this recognition from Marriott International," said Danny Patel, Chief Executive Officer, PeachState Hospitality, LLC. "It ac...
2019 Insights for Human Capital in Hospitality: Challenges in Finding Labor and Artificial Intelligence Among Trends in the US
AETHOS Consulting Group | January 8, 2019
(January 8, 2019) – AETHOS Consulting Group's US partners have gathered their collective thought leadership and now share predictions, concerns and issues for 2019. While some of these issues transcend across borders and continents, the commentary here is geared on its impact in the United States: 1. Challenges to Finding Labor for Hospitality Services: Labor Skilled to Meet Current Travel Trends: AETHOS New York Managing Director Keith Kefgen weighs in that although lifestyle and wellness hotels have become all the rage, as every major chain is now involved, the real issue is the lack of experienced talent. "We have a plethora ...
Cycas Hospitality Signs Management Contract for Inaugural Property in Germany, Element Frankfurt Airport Hotel
Cycas Hospitality | January 8, 2019
Cycas Hospitality is continuing its European expansion with the signing of its inaugural property in Germany. The hotel management company has secured a deal to operate the privately-owned 133-suite Element Frankfurt Airport on a long-term lease from 18 December 2018. The extended-stay Marriott International property - which incorporates a ground-floor restaurant, two meeting rooms plus underground parking - represents Cycas Hospitality's tenth European hotel and sixth airport property. Further reinforcing Cycas's position as one of the leading extended-stay operators in Europe, the Frankfurt property becomes the fifth long-stay brand i...
Learn From HEBS Digital Experts During Three Workshops at the 2019 HSMAI Digital Marketing Strategy Conference
HEBS Digital | January 8, 2019
For more than 15 years, HSMAI's Digital Marketing Strategy Conference has been where senior leaders in hotel marketing connect and engage in meaningful, thought-provoking conversations about the most important strategic issues facing the business today. The conference continues to provide hoteliers and their partners with practical information, insights, and strategies to drive revenue and engage guests – before, during, and after their stays. The 2019 Digital Marketing Strategy Conference will be held on January 22-23 in New York, where we will be holding three workshops on topics aimed at helping hoteliers improve their digital ...
Loyal Duke Lodge Completes Full Repositioning Creating a Unique Lodging Experience
| January 7, 2019
Salida, Colorado (January 7th, 2019) — IMPRINT Hospitality announces the completion of the repositioning project of Loyal Duke Lodge in Salida Colorado. Celebrating the Salida landscape and community culture, Loyal Duke Lodge blends the rustic and historic of the surrounding mountains and river valley with a refined artistic flair that is Salida. The renovation project of the former Super 8 property features earthy, modern design and finishes, with the interior warm and inviting, balanced with outdoor spaces that are serene and peaceful. Dreamed up by dash design, the natural colors harmonize with the surrounding nature and enviro...
Loyal Duke Lodge Completes Full Repositioning Creating a Unique Lodging Experience
| January 7, 2019
Salida, Colorado (January 7th, 2019) — IMPRINT Hospitality announces the completion of the repositioning project of Loyal Duke Lodge in Salida Colorado. Celebrating the Salida landscape and community culture, Loyal Duke Lodge blends the rustic and historic of the surrounding mountains and river valley with a refined artistic flair that is Salida. The renovation project of the former Super 8 property features earthy, modern design and finishes, with the interior warm and inviting, balanced with outdoor spaces that are serene and peaceful. Dreamed up by dash design, the natural colors harmonize with the surrounding nature and enviro...
COURTYARD PORT OF SPAIN STARTS THE NEW YEAR WITH NEW ROOMS
Marriott International | January 7, 2019
Port of Spain, Trinidad & Tobago (January 2018) – Courtyard Port of Spain starts 2019 with newly renovated rooms providing guests a new experience of luxury and modernity, with designs created to keep the Courtyard guest room brand and provide opportunities to the guests to be their most creative and successful selves. The renovation consisted of 119 guest rooms and suites and involved a complete gutting and upgrading of bedrooms and bathrooms. The rooms are modernized with the latest innovations in technology while highlighting the contemporary feel that provides flexibility and allows guests to optimize and elevate their tra...
Advent International to Acquire Majority Stake in Third-Party Hotel Operator Aimbridge Hospitality
Advent International | January 7, 2019
Advent International, one of the largest and most experienced global private equity investors, today announced that it has signed a definitive agreement to acquire a majority ownership interest in North America's leading third-party hotel operator Aimbridge Hospitality from Lee Equity Partners, a U.S.-based private equity firm, and General Atlantic, a leader in global growth investing. Aimbridge's experienced senior management team will continue to lead the company and will retain a meaningful equity stake in the business. The transaction is expected to close by February. Financial terms of the transaction were not disclosed. Ba...
Prince Waikiki to Boost Productivity and Guest Satisfaction With Knowcross
Knowcross | January 7, 2019
The 2018 Condé Nast Traveler Readers' Choice Award winner adds to the growing list of hotels in Hawaii on the Knowcross Platform Washington D.C., January 07 2019 - KNOWCROSS, the preferred service quality management platform of the finest hotels across the globe, has been selected by Prince Waikiki to boost staff productivity across their operations leading to improved service quality and enhanced guest experience. With this, Knowcross adds to their growing clientele in the Hawaii region. The Knowcross platform will assist the hotel staff by automating management and reporting of the hotel's operations across the various depart...
Hotelogix Helps Utah-Based Hat Rock Inn Boost Revenue by 20%
Hotelogix | January 7, 2019
Hotelogix, a leader in cloud-based Property Management Systems is happy to share that the adoption and successful use of its PMS has helped Hat Rock Inn hotel in the United States to realize 20% more revenue. This spike in revenue is a result of 20% increase in both OTA and direct bookings. Located in Mexican Hat, Utah, Hat Rock Inn is a popular 4-star hotel among travellers. Overlooking the San Juan River, this 43-room property offers many facilities including a private beach, heated saltwater pool, a spa, etc. Based on guest reviews and recommendations, hotel aggregator Kayak rates this property as 'excellent' with 8.6 out of 10 ratin...
HEBS Digital Wins Silver Adrian Award for The Resort at Pedregal’s Here Comes the Sun Campaign
HSMAI | January 4, 2019
HEBS Digital's advertising and marketing campaign for The Resort at Pedregal, Travel+Leisure's #1 resort hotel in Mexico, was recognized with a Silver Adrian Award. This win reflects a successful increase in bookings that achieved a 57X ROI. New York, NY (January 4, 2019) – HEBS Digital has been honored with a Silver Adrian Award for their work on The Resort at Pedregal's Here Comes the Sun multichannel campaign by the Hospitality Sales & Marketing Association International (HSMAI) for 2018. Known for its award-winning service and amenities, The Resort at Pedregal began development of this campaign with affluent travelers in ...
Gencom-Led Partnership Acquires Two St. Pete Beach Resorts for $100 million
BENCHMARK | January 3, 2019
MIAMI, Jan. 3, 2019 -- As part of its ongoing strategy to acquire unique hospitality assets anchored by strong underlying real estate and with unique repositioning opportunity, a Gencom-led partnership has announced the acquisition of two resort assets situated along St. Pete Beach, Florida. The Beachcomber Beach Resort and Hotel and The Grand Plaza Beach Hotel & Beach Resort were acquired at a reported purchase price of $100 million. The partnership will commit an additional $24 million for major renovations to upgrade and rebrand the two properties. While both assets will initially remain independent and unbranded, BENCHMARK®,...
BENCHMARK to Manage, Renovate and Reposition Two St. Pete Beach Resorts Purchased by Capital Partner Gencom
January 3, 2019
The Woodlands (Houston), Texas, January 3, 2019 … Expanding its presence in Florida to the state's popular Gulf Coast, BENCHMARK®, a global hospitality company, will manage, renovate and reposition two properties on St. Pete Beach, an award-winning destination off the coast of St. Petersburg in Tampa Bay. A venture led by Benchmark's capital partner, Gencom, has purchased the two beachfront properties, The Beachcomber Beach Resort and Hotel and The Grand Plaza Beach Hotel & Beach Resort and committed $24 million for major renovations to upgrade the two properties. Gencom and Benchmark forged a strategic management par...
