Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Paramount Hospitality Management Partners With Travel Outlook, The Premier Hotel Call Center to Boost Conversions
Travel Outlook The Premier Hotel Call Center™ | February 1, 2024
The Southern hospitality giant embraces technology solutions in their new partnership. Santa Fe, New Mexico, January 31, 2024 — In a search for a trustworthy technology partner that’s experience and reputation in the hospitality industry match the high standards at Paramount Hospitality Management™, the company has partnered with Travel Outlook, The Premier Hotel Call Center™ to combat labor shortages and increase conversion rates. Paramount Hospitality™ has been a titan of the hotelier industry since its inception in 2001. Founder Marco Manzie has worked in the hotel business since he was 17. He took his decades of experience...
Pivot Selects Stayntouch PMS to Power Seven Properties
Stayntouch | January 30, 2024
Award-winning hospitality management group chooses Stayntouch for its innovative technology, exceptional customer service, and powerful multi-property management capabilities. Bethesda, MD | Jan. 30, 2024 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, announced a new partnership with Pivot, the lifestyle operating vertical of Davidson Hospitality Group. Stayntouch will implement its flexible, modern cloud PMS across seven Pivot hotels in the United States. Pivot caters to innovative boutique and lifestyle brands that are reshaping the hospitality industry with unique serv...
Jonas Hospitality Introduces Its Latest Brand, Jonas Unify
Jonas Unify | January 30, 2024
Jonas Hospitality is proud to introduce its newest brand, Jonas Unify™. Jonas Hospitality is a family of technology brands serving the hospitality industry that utilize cutting-edge technology solutions to meet critical business needs. Jonas Unify solves the industry’s customer data problem by creating a master record accessible across your entire tech stack, removing silos from disparate systems while ensuring data accuracy and security. With Jonas Unify, property and guest data will sync throughout your tech stack, keeping your staff connected and your guests satisfied. Jonas Unify is built on Jonas ARC™, a proven, open integrat...
AI + Hotels = An Operational Dream
ShiftDigital | January 25, 2024
The rise of AI in the hospitality industry is transforming the very essence of hotel operations, charting a new era for hoteliers worldwide. People, processes, and profits. That’s the operational trifecta every hotelier seeks to master—optimize people and processes to increase profits. But in today’s climate, hotel operations have never been more complex. From workforce challenges to inefficient processes and antiquated systems that directly impact the bottom line, many hoteliers today are questioning how they will solve the profit part of the operational equation. But what if there was a solution that could help address the entir...
In the Fast Lane: The Top 8 Reasons Hospitality Is Marching Fast Toward Automation in 2024
Joe Vargas | January 24, 2024
By Joe Vargas 2024 marks the shift to automation as hotels, venues, and restaurants march fast toward new technologies to transform guest experiences and reduce costs. From mobile apps and self-service kiosks to AI-powered platforms, automation is becoming ubiquitous across hotels, restaurants, and travel businesses. Recent surveys show that over 80% of hospitality operators are integrating automated systems to streamline operations, reduce human error, and optimize performance. This move towards automation is driven by a convergence of factors - changing consumer preferences, labor shortages, rising operational costs, and the need fo...
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
Maestro | January 24, 2024
Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board MARKHAM, Ontario, Jan. 24, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, continues to help elevate hotel operations through expanded communications provided by its Guest Experience Management solution, or GuestXMS. This complete, seamless engagement h...
Beekeeper Study Finds Nearly 50% of Frontline Workers Changed Jobs in 2023
Beekeeper | January 22, 2024
Leading frontline success experts find a growing disconnect between frontline workers and managers; charts a path forward for struggling businesses SAN FRANCISCO & ZURICH--Beekeeper, provider of the leading frontline success system, today released its 2024 Frontline Workforce Pulse Report. The report surveyed 8,000 individuals to explore trends for frontline industries and details several ways frontline businesses can improve the employee experience amid high inflation and increased rates of attrition. The report suggests a growing disconnect between frontline workers and management, leading to increased disengagement among front...
The Holy Grail of the Hospitality Industry: The Commercial Strategy Platform
Noelani Schroy | January 16, 2024
By Noelani Schroy The hotel industry is, once again, in a state of flux; the COVID pandemic forever changed how hotels operate, but we are currently in a second evolutionary phase, in which the convergence of technology and strong commercial leadership, is proving to be an operational imperative for hotels to ensure profitability over the long-term. An important first step in this new operational evolution is the implementation of a commercial leader to oversee all the internal departments responsible for revenue generation. In the past few years, commercial teams have started being established in big, branded properties, but today, it is i...
Grand Casino Hotel Resort Elevates Operations, Enhances Guest Experience and Streamlines Infrastructure With Agilysys Solutions
Agilysys | January 9, 2024
Grand Casino Hotel Resort in Oklahoma wins big with interoperable, cloud-native solutions from leading hospitality technology provider ALPHARETTA, GA – JANUARY 09, 2023 – More than one-third of adults expect to visit a casino during the next 12 months, according to the October 2023 edition of the American Gaming Association Outlook. With more than 1,000 casinos to choose from across the United States, Grand Casino Hotel Resort, part of the Citizen Potawatomi Nation located in idyllic Shawnee, Oklahoma, decided to invest in state-of-the-art hospitality-focused technology from Agilysys (NASDAQ: AGYS) to attract a greater share of a...
Interdepartmental Communications & Two-Way Staff Messaging Will Elevate Hotel Operations in 2024
Warren Dehan | January 9, 2024
By Warren Dehan By breaking down departmental barriers, embracing unified data management through an all-in-one PMS, and leveraging modern guest engagement tools, hotels position themselves as pioneers in guest-centric service, setting new standards of excellence in the hospitality industry Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text messaging between hotel staff and guests. Such digitalization is revolutionizing how hotels m...
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, January 22, from Noon – 12:40pm EDT. REGISTER HERE “Lately, too many hotels seem to be relying on pre-arrival drip campaigns to upsell guests to higher-priced accommodations. The problem is that guests’ inboxes are flooded with similar offers from airlines, rental cars, and other hotels on their itinerary, so most just ignore them,” said Kennedy, “And that’s assuming they don’t get marked as spam.” Kennedy bel...
Wake-Up Call: How Staffing Shortages Spell Opportunity for Hoteliers
Joe Vargas | January 4, 2024
By Joe Vargas During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead. The severity of this issue has been highlighted in several reports. The Bureau of Labor Statistics found that in 2022, accommodation and food services had the highest churn, quit, and job opening rates of any other industry in the US. In an eye-opening survey by Deloitte, over half of hotels say that they have between 25% to 75% of the workforce the...
Pacific Hospitality Group Expands Relationship With Silverware POS at Its Luxury Lifestyle Hotels
Silverware | January 4, 2024
Flexible solution is curating the guest experience and serving customers wherever they are on premises with Silverware’s GuestX ordering and payments platform Markham, Ontario, January 4, 2024—Award-winning Pacific Hospitality Group has deployed Silverware’s native purpose-built digital GuestX Ordering & Payments solution at their lifestyle properties. This exclusive group includes The Meritage Resort and Spa in Napa, Calif. (Olive & Hay Restaurant – awarded the Napa Valley Wine Award by The Napa Valley Vintners in recognition of the restaurants expansive collection of renowned locally sourced wines); the Grand Reserve at The...
Maestro PMS Partners With Hotel Mogel Consulting to Ensure Client Success Through Process Innovation
Maestro | December 14, 2023
Maestro customers looking for external evaluation of their tech stack can now leverage Hotel Mogel to formulate a technology implementation plan for success MARKHAM, Ontario, December 14, 2023 — Maestro PMS has partnered with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of their technologies to maximize team productivity. As part of its core commitment to customer service and helping its clients succeed on all fronts, this partnership represents yet another way that Maestro continues to be a leader in hotel technology. “Hotels are facing an existential dilemm...
FutureLog Takes Center Stage as Gold Sponsor at the 21st Annual HM Awards for Hotel and Accommodation Excellence in Australia, New Zealand, and the So
FutureLog | November 29, 2023
Leading procure-to-pay technology innovator celebrates third consecutive year as Gold Sponsor at Australia's premier event dedicated to recognising excellence in the hospitality industry Sydney, Australia - (November 29, 2023) - FutureLog, a leading innovator in hospitality technology solutions, proudly announced its Gold sponsorship of the prestigious 21st Annual HM Awards for Hotel and Accommodation Excellence. The Hotel Management magazine event was held on Friday, November 24, 2023, at The Star Event Centre Sydney. "We are thrilled to be a gold sponsor at the 21st Annual HM Awards, supporting and celebrating the pinnacle of excellen...
Key PMS Features Independents Must Consider Budgeting for in 2024
Warren Dehan | November 28, 2023
Six game-changing PMS capabilities hoteliers are leveraging for success in 2024 By Warren Dehan The end of the year is fast approaching. Hoteliers are setting their goals for 2024, with increased communication and transparency between departments high on their list of goals for new technology. The current state of hospitality is leading operators to embrace a fast, reactive approach to hotel management, which thrives on nimble decision-making supported by technology and light automation. Technology now exists to help hoteliers run their properties in a lean, more efficient manner than ever before—if their Property Management Syst...
RealTime Reservation Accelerates PMS Connectivity With Hapi Integration Platform
Hapi | November 16, 2023
Hapi will facilitate streaming of data between RealTime Reservation and leading hotel Property Management Systems, allowing hoteliers to provide guests with a complete view of all bookings in one place. MIAMI and NEW YORK, November 16, 2023 – Hapi, the hospitality industry’s leading platform for fast and cost-effective connectivity between technology systems, has announced a new integration with RealTime Reservation, a single reservation platform for ancillary revenue. Through the integration, RealTime Reservation can ingest data from the industry’s leading Property Management Systems by writing to a single Hapi API. RealTime Rese...
UrVenue Announces Integration With Book4Time
UrVenue | November 14, 2023
Spa experiences now available within UrVenue’s Itinerary Builder further unifying the guest booking journey LAS VEGAS, NOVEMBER 14, 2023 — UrVenue, pioneer of the hospitality industry’s first Property Experience Management System (PXMS) and a Skift IDEA Awards 2023 finalist, has teamed up with Book4Time, a cloud-based spa, wellness, and leisure-activity management software company, to incorporate spa experiences into UrVenue’s UV Enterprise platform. Now hotel and resort guests can seamlessly book and manage spa treatments alongside other property experiences in a singular itinerary, unifying the booking process in the pre-arrival ...
Twin Peaks Lodge Leverages Maestro PMS’ Self-Service Kiosks to Elevate the Guest Experience
Maestro | November 7, 2023
Bespoke hot springs resort in Colorado reaps long-term benefits of kiosk technology, transforms staffing challenges into guest benefits MARKHAM, Ontario, November 7, 2023 — Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied history, beginning life as a two-story residence built in 1893. Over the years the property was transformed into a business, expanded, renovated, changed hands, and more, but the spirit of what it provides to the community of Ouray remains consistent. Despite being founded in the 1800s, the h...
Mews Adds Expedia Group to Its Collection of Direct OTA Integrations
MEWS | November 1, 2023
The free integration provides real-time inventory and price updates between Expedia Group and Mews Operations. [NEW YORK, NY – 1 November 2023] Mews, the industry-leading hospitality cloud, has released a bespoke integration to Expedia Group that allows properties to connect the leading Online Travel Agencies (OTA) directly to Mews PMS. The direct connection automatically updates prices, restrictions and availability in Expedia Group whenever changes are made in Mews Operations. This real-time link reduces the risk of overbookings, decreases sales discrepancies and can reduce the cost of ownership of a hotel’s tech stack. This follows ...
How Technology Is Making De-Flagging Easier and Levels the Playing Field for Going Independent
Aaron Shepherd | October 31, 2023
By Aaron Shepherd, the CEO and Co-Founder of APS (Above Property Services) For many of us, entrepreneurship is a terrifying pursuit. Breaking away from the traditional mold to create something new or different is, admittedly, the path of more resistance. It takes courage, innovative thinking and creativity, agility, relentless execution and unflappable commitment to make it work – and even then, many ventures will fail. But those ventures that do find success act as a beacon to anyone with an entrepreneurial spirit; a sign that big dreams can, sometimes, glean even bigger results. Within the world of entrepreneurship, however, exists ...
UrVenue Adds Director of Partnerships Position With the Hiring of Nicole Navitsky
UrVenue | October 31, 2023
New hire tasked with optimizing partner strategies and improving the service offering of hospitality’s first Property Experience Management System (PXMS) LAS VEGAS, Nev., October 31, 2023 — To support its rapid growth and streamline integrations among the vendor community, UrVenue has hired Nicole Navitsky as Director of Partnerships. In this newly created position, Navitsky is responsible for driving sustainable growth and ensuring that UrVenue – pioneer of the hospitality industry’s first official Property Experience Management System (PXMS) – delivers an exceptional product for its hotel customers and technology partners. ...
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
The Gotham Hotel Switches to Mews to Unlock More Revenue and Personalized Stays
Mews | October 26, 2023
The independently owned, family-operated 67-room Midtown Manhattan boutique hotel opted for Mews to unlock more revenue and operational efficiency. [NEW YORK – 26th of October] Mews, a leader in hospitality technology, has been selected by The Gotham Hotel to manage their upscale rooms and suites while catering to the needs of the luxury traveler. The Gotham Hotel occupies a slender, high-rise structure once home to the famous Gotham Book Mart bookstore, which inspired the hotel's name. Located in Midtown East, the hotel's communal terraces, larger-than-life rooms, and suites with private balconies were all designed to reflect New Yor...
