Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
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Operations
BENCHMARK® Names Eileen S. Cole Director of Sales & Marketing For Eaglewood Resort & Spa, Chicago
Eaglewood Resort & Spa | June 6, 2018
The Woodlands (Houston), Texas, June 2018 … BENCHMARK®, a global hospitality company, has named Eileen S. Cole director of sales & marketing for Eaglewood Resort & Spa, a Benchmark Resorts & Hotels property located in Itasca (Chicago), Illinois. Eric Bates, Benchmark's general manager at the resort,made the announcement. "It is a great pleasure to welcome Eileen to Benchmark and to Eaglewood Resort & Spa," said Mr. Bates. "She brings significant sales leadership experience to our resort. She also has important business contacts and market awareness which will be vital to Eaglewood's success. We look forwa...
Why Hoteliers Must Defend the Necktie
Larry Mogelonsky | June 6, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) The office-casual nature at most contemporary workplaces seems to be far more amiable to the sweater and jeans attire, with nary a collared shirt even under the slightest of considerations. Given this trend spurred on by the younger generations, it would seem as though the necktie is on its way out from regular usage. Being of a more 'scholarly' age, donning a suit and tie comes naturally to me. Looking in the mirror, I selfishly feel at least a bit more professional in demeanor with a psychological boost in tow. What is equally refreshing is how often I encounter hoteliers who are ...
StayNTouch to Liven Up HITEC With a PMS Technology Showcase and an Exciting Game of Jeopardy-The Hotel Maven Edition! (Booth #1003)
StayNTouch Inc. | June 6, 2018
Bethesda, MD – JUNE 6, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce its schedule of events at the 2018 HITEC Houston, on June 18-21. StayNTouch comes to HITEC on a wave of recent successes, with over 100 new hotel PMS installations completed in 2018 at brands such as First Hotels, Salt Hotels and Martins Hotels. Tuesday, June 19 – Thursday, June 21 One-on-one Consultations with our Hospitality technology experts and a game of Jeopardy: The Hotel Maven Edition, George R. Brown Convention Center | Booth #1003 Stop by Booth #1003 to see our P...
BENCHMARK® Names Stephen Cullen Area General Manager for Boston’s Copley Square Hotel and Ames Boston Hotel
Copley Square Hotel | June 5, 2018
The Woodlands (Houston), Texas, June 2018… BENCHMARK®, a global hospitality company, has appointed Stephen Cullen area general manager for the Copley Square Hotel and the Ames Boston Hotel, a member of the Curio Collection by Hilton™. Both properties are located in the historic center of Boston, Massachusetts. Greg Champion, Benchmark's president and COO, made the announcement. "It is a pleasure to announce Stephen's new position within our company," said Mr. Champion. "He has done an outstanding job leading the Copley Square Hotel and now also brings these skills to the Ames Boston Hotel. We look forward to his le...
Country Inn & Suites Opens Hotel Near the University of Wisconsin-La Crosse Following a Nearly $2 Million Renovation
June 5, 2018
Country Inn & Suites® by Radisson, a leading upper midscale hotel brand, today announced the opening of Country Inn & Suites by Radisson, La Crosse, WI located at 2110 Rose Street. The hotel recently completed a nearly $2 million renovation featuring the brand's latest design, which includes modern interiors, stylish furnishings and spacious guest rooms and suites. Guests have the added convenience of being only four miles from the University of Wisconsin-La Crosse and the beautiful hiking trails along the cliffs at Grandad Bluff "As part of our 5-year strategic plan, we aim to accelerate the transformation of our Country In...
TripAdvisor Names 320 Guest Ranch to Its Certificate of Excellence Hall of Fame, Big Sky, Montana
320 Guest Ranch | June 5, 2018
Prestigious Award Based on Travelers' Reviews Over Five Consecutive Years Big Sky, Montana, June 2018 ... TripAdvisor, the world's largest online travel community, has named the historic 320 Guest Ranch to its Certificate of Excellence Hall of Fame. This prestigious award is presented to properties that have earned TripAdvisor's coveted Certificate of Excellence for five consecutive years. The award is based on travelers' opinions and reviews of hotels, resorts, destinations, cruise companies and airlines. Founded in 1898, the 320 Guest Ranch offers an authentic Montana experience with 21st Century comforts and amenities. The ranch is s...
Radisson Hotel Group Signs with Silkroad Hospitality Group for First Radisson Collection Hotel in Eastern Europe and Russia
Radisson Hotel Group | June 5, 2018
Radisson Hotel Group is excited to announce the signing of the first Radisson Collection hotel in Eastern Europe and Russia. The Tsinandali Estate, A Radisson Collection Hotel will open its doors in October 2018 in the iconic wine region of Kakheti, Georgia. True to Radisson Collection's pioneering ethos, the Tsinandali Estate will establish a new benchmark of quality in the country. A model of locally-inspired, contemporary design, the property will set out to shine a light on Tsinandali's rich history and build the region's profile as an emerging travel hotspot. A truly unique property, the hotel is set amidst the Tsinandali Estate's ...
IHG Partners With SDB Developers to Expand Presence in Kolkata with Signing of Holiday Inn Resort Kolkata NH6
IHG | June 5, 2018
InterContinental Hotels Group (IHG), one of world's leading hotel companies has announced a partnership with SDB Developers to bring a second Holiday Inn hotel to Kolkata. As part of the agreement, the 110-room Holiday Inn Resort Kolkata NH6 will have 90 rooms operational by the end of 2018, with 20 additional rooms expected to be operational by 2020. The new resort will expand the growing presence of the Holiday Inn brand family in the country. Sprawling across 12 acres of land in Uluberia, a city that comes under the Kolkata Metropolitan Area, Holiday Inn Resort Kolkata NH6 is strategically located to offer excellent connectivity to c...
New Generation of Hyatt Place Hotels Elevates Guest Experience and Increases Value for Owners
Hyatt Place | June 5, 2018
CHICAGO--Hyatt Place, Hyatt's upscale select service brand designed for business travelers, today unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. Today's announcement signals a move that responds to guests' and owners' evolving needs, while building on the success of the Hyatt Place brand. "The new generation of Hyatt Place hotels is intended to further strengthen the overall Hyatt Place portfolio and expand our opportunities to work with world-class developers and operators, while also providing flexibility and support to ou...
Radisson Hotel Group Plans Q3 2018 Launch of Radisson Ningbo Beilunin Port City of Ningbo, Zhejiang Province
Radisson Hotel Group | June 5, 2018
Radisson Hotel Group™ has expanded its collection of upscale Radisson hotels in China, with the launch of Radisson Ningbo Beilun in the thriving port city of Ningbo, Zhejiang province. Radisson Ningbo Beilun is a new-build hotel in the city's Beilun district, a free trade zone, close to one of China's largest international ports. Scheduled to open in Q3, 2018, the hotel will be part of a mixed development, INSHOW City, a commercial complex that will showcase China's first nautical theme and largest city light show. The stylish 21-storey hotel is strategically located within proximity to commercial offices, dining outlets, retail m...
Zaplox Partners With Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels
Northwind Maestro PMS | June 5, 2018
Zaplox AB (publ) ("Zaplox"), a leading global mobile key and hospitality market innovator, today announced a new partnership with Northwind to offer its mobile guest experience platform as an integrated solution to the over 800 hotels using Northwind's Maestro Property Management System (PMS). The strategic alliance is designed to deliver a competitive advantage and new business opportunities in North America. The collaboration between the two highly innovative hotel technology companies will benefit many of North America's leading hotels, resort and multi-properties to enhance their mobile guest journey and deliver a friction...
Cadillac Fairview Acquires 100% Ownership of The Ritz-Carlton, Toronto
Cadillac Fairview | June 4, 2018
TORONTO, June 4, 2018 - Cadillac Fairview is pleased to announce it has acquired the interest of Simcoe Wellington Hotel Limited Partnership, making it the 100% owner of The Ritz-Carlton, Toronto. As part of this transaction, Marriott International will continue to operate the hotel under The Ritz-Carlton brand. "As one of the original developers of The Ritz-Carlton, Toronto, we are proud to increase our ownership interest in one of Toronto's premier luxury hotels," said John Sullivan, President and CEO, Cadillac Fairview. "Located at the intersection of the financial, entertainment and waterfront districts, we view T...
sbe Appoints Alvaro Valeriani as SVP of Sales and Marketing
sbe | June 4, 2018
NEW YORK, June 4, 2018 -- sbe, the leading lifestyle hospitality company, announced today that it has appointed Alvaro Valeriani as its Global Senior Vice President of Sales and Marketing. As SVP of Sales and Marketing, Alvaro will oversee all sales and marketing operations for sbe's worldwide portfolio. Based in Miami, he will also support the development of a robust sales culture that allows sbe to continue expanding its operations globally. CEO and Founder at sbe, Sam Nazarian, stated: "We are excited that Alvaro is joining us in this crucial role. We're on a journey of expansion across our hotel and restaurant brands an...
Hotel Management Company RFQ for a New-Build Upper-Upscale Soft Brand or Lifestyle Hotel in the Columbus, Ohio Brewery District
June 4, 2018
On behalf of and by direction of the McCabe Companies, Newmark Knight Frank Valuation & Advisory, LLC's (NKF V&A) Hospitality, Gaming & Leisure Group is pleased to request qualifications from experienced hotel management companies for a hotel development in the Brewery District of Columbus, Ohio. Mixed-use developments at the site are planned to include upscale market-rate apartments, leased retail and restaurant space, leased office and co-working space, new-build parking garage, and the new-build hotel with meeting space and rooftop bar. The highly unique site is visible from I-71 and improved with former brewery buildings...
Coffee Chat: Pure Salt & HEBS Digital
HEBS Digital | June 4, 2018
Our newest blog series, Coffee Chats, gives us the opportunity to sit down with our partners and other people in the travel industry to learn more about what they do and hear some tips for success. HEBS Digital's Executive Vice President Jason Price connected with Pure Salt's Director of Sales and Marketing Miguel Amengual Delgado to discuss his career, Pure Salt, and some of the ways in which the multi-property group is engaging with digital marketing and CRM. What do you do and what was the path that led you not only into the hospitality industry, but the career you have now? At the moment I lead a young and dynamic group of excellen...
AccorHotels Sells 57.8% of the Capital of AccorInvest
AccorHotels | June 4, 2018
AccorHotels today announces that it has completed the sale of 57.8% of the capital of AccorInvest to sovereign wealth funds Public Investment Fund (PIF) and GIC, institutional investors Colony NorthStar, Crédit Agricole Assurances and Amundi, and other private investors. For AccorHotels, the transaction results in a gross cash contribution of €4.6 billion, which is slightly more than the €4.4 billion announced in February and in line with the higher percentage of capital finally sold. AccorHotels will therefore hold 42.2% of the capital of AccorInvest, which will no longer be included in the Group's consolidated financi...
BENCHMARK®, A Global Hospitality Company, Makes Strategic Investment in UK’s etc.venues
etc.venues | June 4, 2018
Investment Expands Benchmark's Reach to over 80 locations Across Three Continents The Woodlands (Houston), Texas, June 4, 2018 … BENCHMARK®, a global hospitality company, and its capital partner, Gencom, have made a strategic investment in the UK-based etc.venues, a pioneering non-residential day meetings company with 15 properties in London, Birmingham and Manchester. The move and positioning significantly increases Benchmark's global footprint and creates exceptional opportunities for international expansion for both companies. The partnership means that Benchmark will now operate across three continents, with a total o...
Denver’s The Jacquard Hotel & Rooftop Welcomes Ann Sutherland Lynch as Director of Sales and Marketing
The Jacquard Hotel & Rooftop | May 31, 2018
DENVER – (June 5, 2018) – The Jacquard Hotel & Rooftop, opening Summer 2018, today announces the appointment of seasoned hospitality veteran Ann Sutherland Lynch as director of sales and marketing. In her new position, Lynch will utilize her deep experience in hospitality sales and marketing to lead her team at the new Autograph Collection hotel owned and operated by Denver-based Stonebridge Companies. Lynch, who holds a Masters Certificate in Hospitality Management from Cornell University, began her career in sales and marketing in Colorado. She was most recently the corporate director of sales and marketing at Timbers ...
Aztec Group Arranges $42 Million Construction Financing for Concord Hospitality’s Marriott Autograph Collection Hotel in West Palm Beach, FL
Aztec Group | May 31, 2018
Miami – May 31, 2018 – Aztec Group announced today that the firm has arranged $42 million in financing for the development of a new luxury Marriott Autograph Collection Hotel along the Intercoastal in downtown West Palm Beach, Fla. Boaz Ashbel, Managing Director of Aztec Group, organized the financing through Florida Community Bank, N.A. ("FCB") on behalf of the hotel's owner and operator, Concord Hospitality Enterprises Company. The hotel will offer 208 guestrooms, a full-service restaurant, state-of-the-art fitness center, more than 4,000 square feet of meeting space, surface structured parking and a rooftop swimming pool ...
NextGuest Technologies to Showcase Fully Integrated Guest Acquisition, Engagement, and Retention Platform at HITEC Houston
HEBS Digital | May 31, 2018
Summary: NextGuest Technologies will showcase their fully integrated guest acquisition, engagement, and retention platform at HITEC Houston. HITEC is the largest and oldest hospitality technology exhibition in the world. NEW YORK, NY (May 31, 2018) &ndasndash; NextGuest Technologies, an integrated hospitality and digital marketing company comprised of both HEBS Digital and Serenata CRM, will showcase their groundbreaking end-to-end guest acquisition, engagement, and retention platform at HITEC Houston in booth 525. NextGuest originally debuted this platform at HITEC Toronto in 2017. Since launching this platform, NextGuest has proven t...
SHR to Offer Unique Business Analytics Software
SHR | May 31, 2018
HOUSTON, TX, May 31, 2018—SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer® CRS, will now offer SHR clients one more tool in formulating and executing their best pricing strategies; SHR Rzr, an advanced business analytics reporting platform. SHR Rzr, powered by Hotelsoft, will provide seamless access to Windsurfer reservation data, allowing intuitive, in-depth pace and market segmentation reporting. This will enable revenue managers to reduce the amount of time spent on spreadsheets, focusing instead on revenue strategy. "SHR is committed to bringing hotelier...
Hyatt Hotels Rebrands India’s Hyatt Amritsar to Hyatt Regency Amritsar
Hyatt Regency | May 31, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the rebranding of the Hyatt Amritsar into a Hyatt Regency hotel. Hyatt Regency Amritsar is the 11th Hyatt Regency property in India and joins a strong network of more than 180 Hyatt Regency properties worldwide. Located on Grand Trunk Road, Hyatt Regency Amritsar is the closest upper upscale hotel to the magnificent Golden Temple. The hotel is conveniently located within three miles of the Golden Temple and a mere 25-minute drive from the Sri Guru Ram Dass Jee International airport. Offering an experience that puts everything guests need right at their fingertips, Hyatt Regency...
StayNTouch Brings PMS Mobility to New Hotel in London
StayNTouch Inc. | May 31, 2018
Bethesda, MD – MAY 31, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with The East London Hotel, a stylish new hotel in the heart of London's East End. StayNTouch has deployed its Rover PMS™ and Zest™ products which will be available for the opening in mid-summer. "The area surrounding the hotel is full of activity and energy and is attracting a forward-thinking audience. We have designed a progressive hotel that breaks the branded mold by providing much greater service flexibility to our guests," said Adi Hodzic, Pre...
The Rise of Reservation Re-Sale (and Why Airbnb Is Involved)
Lily McIlwain | May 30, 2018
By Lily McIlwain A robust cancellation policy is an integral part of the revenue management strategy for many hotels. Requiring a 24- or 48-hour notice period (the latter of which is becoming increasingly common amongst large chains) or offering non-refundable rates provides a level of protection against last-minute drop-outs and guests making bookings at multiple properties for the same dates. The tactic is ever more necessary as guests increasingly demand the type of flexibility they're told to expect by online travel agents and other third-party sites. Booking.com was rapped earlier this year for 'misleading' advertising ...
