Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
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Operations
Dallas Suites RE and Aimbridge Hospitality Complete Sheraton Suites Market Center Dallas’ Multi-Million Dollar Renovation
Dallas Suites RE, LLC subsidiary of Spring Valley Hospitality | May 30, 2018
Project Completion includes the addition of Arbor Kitchen, the newest restaurant in the Dallas Design District (DALLAS) June 5, 2018 – Sheraton Suites Market Center Dallas hotel, completes a six-month, multi-million dollar, full-scale property renovation including 253 suites, meeting spaces, lobby and common gathering areas, new outdoor patio, upgraded internet, extended fitness center with new Life Fit equipment, entertainment area, and newly appointed Sheraton Club Lounge, as well as the launch of Arbor Kitchen, a brand new farm-to-table restaurant. The property is owned by Dallas Suites RE, LLC and managed by Aimbridge Hospital...
BENCHMARK®, a global hospitality company, Promotes Jarrad Evans to Senior Vice President, Business Development & Strategy
May 30, 2018
The Woodlands (Houston), Texas, May 2018 … BENCHMARK®, a global hospitality company, has named Jarrad Evans senior vice president, business development & strategy. Alex Cabañas, Benchmark's CEO, made the announcement. "It is with great pleasure that we announce Jarrad's new position within our company," said Mr. Cabañas. "He has been and continues to be an active part of our dramatic growth over the past four years, and, given what's in the pipeline, this growth will continue for the foreseeable future. Jarrad's strong leadership in business development, relationship building with our ownership clients, and ...
Speculating on the Technological Future for Hotels
Larry Mogelonsky | May 30, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) For many hoteliers, forecasting the future of our industry typically centers upon financial data prognostications and, for instance, whether RevPAR growth will translate into higher property valuations. Setting aside dollars and cents, however, the future holds many profound changes for hospitality, some of which we are currently at full tilt grappling with while others are still quite nascent. The good news is that there will always be a real need for temporary lodgings, both for leisure as well as business travel, all of which is coalescing into a hybrid form given the cringe-wort...
IHG and Operadora MBA Celebrate Signing of First avid™ hotels Property in Mexico
IHG | May 30, 2018
IHG® (InterContinental Hotels Group) and Mexico-based Operadora MBA today announce the signing of the first avid™ hotels property in Mexico located in Fresnillo, Zacatecas. Executives from both companies celebrated the signing in a private ceremony in Mexico City. Jorge Apaez, Chief Operating Officer, Mexico, Latin America & the Caribbean, IHG, said: "The first signing in Mexico of IHG's new high-quality midscale brand, demonstrates further momentum for avid hotels. New hotel signings continue to exceed expectations, and total more than 100 avid hotels across the U.S., Canada and now Mexico, almost one every other day...
Radisson Hospitality AB Sign Radisson Blu Hotel, Al Ahsa in Saudi Arabia
Radisson Hotel Group | May 29, 2018
Radisson Hospitality AB, publicly listed on Nasdaq Stockholm, Sweden and part of Radisson Hotel Group, is proud to announce the signing of the Radisson Blu Hotel, Al Ahsa in Saudi Arabia. The Radisson Hotel Group has 40 hotels and more than 10,000 rooms in operation and under development across the Kingdom. Radisson Blu Hotel, Al Ahsa will be situated in the city center of Al Ahsa, located 60km inland from the coast of the Arabian Gulf and 100km south east from the city of Al Khobar. The hotel will be just 14km southwest of Al Ahsa Airport, which welcomes weekly international flights, and five minutes away from Al Ahsa University &ndash...
MCR Acquires Three Hilton-Branded Hotels in Champaign, Illinois
MCR | May 29, 2018
NEW YORK / MAY 29, 2018 Pop the Champaign! MCR, the seventh largest hotel owner-operator in the United States, has acquired three Hilton-branded hotels in Champaign, Illinois. The all-star lineup — a Home2 Suites by Hilton, a Hilton Garden Inn and a Homewood Suites by Hilton — is steps from the 44,000-student University of Illinois campus and the newly renovated State Farm Center arena, home of the Fighting Illini Women's and Men's Basketball teams. A slam-dunk for sports fans, Champaign, Illinois is also a bustling business region thanks to the Carle Foundation Hospital and the corporate offices of Jimmy John's, Wolfram Res...
BENCHMARK®, a global hospitality company, Names John Santaniello General Manager of Snow King Hotel
Snow King Hotel | May 25, 2018
The Woodlands (Houston), Texas, May 2018 … BENCHMARK®, a global hospitality company, has appointed John Santaniello general manager for Snow King Hotel and Grand View Lodge, both Benchmark Resorts & Hotels properties located in Jackson, Wyoming. Greg Champion, Benchmark's president and COO, made the announcement. "It is a pleasure to welcome John to Benchmark and to these wonderful properties," said Mr. Champion. "He comes to us with important experience in leading ski resorts to new levels of business success, both within the ski season and throughout the year." John Santaniello brings over 25 years of hospitality i...
Paramount Lodging Advisors Team Arranges Sale of the Holiday Inn Express St. Louis – Central West End St. Louis, MO
Paramount Lodging Advisors | May 25, 2018
St. Louis, MO—Paramount Lodging Advisors (PLA) has successfully sold the Holiday Inn Express St. Louis - Central West End (CWE) located at 4630 Lindell Blvd. PLA Associate Beau Mullenix, Managing Director Adam Montufar, and Senior Managing Directors Bennett Webster and Brent Clemens representing the seller in this transaction. The sale of the 127-room Holiday Inn Express adds to PLA's continued success both in St. Louis and on the Ten-X platform. The hotel is located in the epicenter of CWE's most high-profile retail and multi-family developments. "We were extremely pleased with the interest level received during this mar...
BENCHMARK®, a global hospitality company, Promotes Nicole Di Maio to Corporate Director of Revenue Management
May 24, 2018
The Woodlands (Houston), Texas, May 2018 … BENCHMARK®, a global hospitality company, has named Nicole Di Maio corporate director of revenue management. Ted Davis, Benchmark's chief sales and marketing officer, made the announcement. Ms. Di Maio is located in Benchmark's regional office in New Jersey. "It is indeed a pleasure to congratulate Nicole on this well-served promotion," said Mr. Davis. "She has performed superbly in her previous positions with our company and has contributed significantly to the successful growth of our revenue management function. Nicole is another wonderful example of how Benchmark helps grow caree...
CNBC Investigates – Unwelcome Guests: Airbnb, Cities Battle Over Illegal Short-Term Rentals
| May 24, 2018
By Scott Zamost | Hannah Kliot | Morgan Brennan | Samantha Kummerer| Lora Kolodny The SUV slowly approaches an apartment complex in a quiet residential section of Miami Beach, Florida. On the second floor balcony, a group is gathered. Code Compliance Officer Vijma Maharaj approaches, her body camera recording, and tells them she has bad news. The apartment they rented on Airbnb is illegal. While tourist-dense South Beach, where the major hotels are located, largely allows short-term rentals, it's a different story in large portions of the residential areas of Miami Beach, where rentals under six months and a day are banned. The eigh...
Radisson Hotel Group Appoints Ramzy Fenianos as Chief Development Officer, Asia Pacific
Radisson Hotel Group | May 24, 2018
Radisson Hotel Group has appointed Ramzy Fenianos as Chief Development Officer, Asia Pacific. Joining on 11th June 2018, Ramzy will be based at the company's Asia Pacific headquarters in Singapore. He will also be a member of the Asia Pacific executive committee. In this key role, he will oversee all aspects of the group's regional development activities, including leading the Asia Pacific development team in identifying new opportunities to drive growth and strategic expansion of our hotel portfolio. "In line with Destination 2022, our company's new strategic and operating plan, we have ambitious goals for the expansion of our Asia Pac...
Paramount Hotel Group Adds Courtyard By Marriott Columbus West To Portfolio
Paramount Hotel Group | May 24, 2018
Columbus, Ohio, May 24, 2018 – Paramount Hotel Group, a growing full-service third-party hotel management company, announced today that it has been awarded the management contract for the Courtyard by Marriott Columbus West hotel. Ethan Kramer, President of Paramount, made the announcement. Located at 2350 Westbelt Drive in Columbus, Ohio, the Courtyard by Marriott Columbus West is ideally situated off Interstate 70 and 270 and located just minutes from downtown Columbus and Ohio State University, as well as other area attractions. The 150-room hotel boasts 8,790 sq. feet of meeting space between eight rooms. The Grand Ballroom, t...
Opening in August, the Doug Pitcock ‘49 Texas A&M Hotel and Conference Center Now Booking Meetings, Weddings, Individual Guest Reservations
May 23, 2018
New Hotel & Conference Center Will Offer the University's Resources to All Markets College Station, Texas, May 2018 … Rising on the legendary campus, the new Doug Pitcock '49 Texas A&M Hotel and Conference Center(www.TexasAMHotelCC.com) is nearing completion and now booking reservations for group meetings, weddings and individual guests. Scheduled to open in August 2018, the 250-room property will offer the university's exceptional academic, cultural and athletic resources to all markets regardless of affiliation or event theme. Under the management of BENCHMARK®, a global hospitality company, the new property will be...
Delta Hotels Debuts in Germany with Opening of Delta Hotels by Marriott Frankfurt Offenbach
Delta Hotels by Marriott | May 23, 2018
Delta Hotels, part of Marriott International, today officially launched Delta Hotels by Marriott Frankfurt Offenbach marking the European debut of the hotel brand. The opening is a significant landmark in the global rollout of the highly regarded Delta Hotels portfolio – one of the company's fastest growing brands. "We are delighted to welcome Delta Hotels Frankfurt Offenbach into our portfolio and offer a quality accommodation option that reflects travellers desire for a simple, yet full-service premium hospitality experience," said John Licence, Vice President Premium and Select Brands, Europe at Marriott International. "We prov...
Hilton and Country Garden Hotels Group Form Strategic Partnership for Conversion of Properties to Hilton Brands
Hilton | May 23, 2018
SHANGHAI and McLean, Va., May 23, 2018 -- Hilton (NYSE: HLT) and Country Garden Hotels Group have announced a strategic partnership which will see numerous Country Garden hotel properties managed by Hilton, primarily with its DoubleTree by Hilton and Hilton Garden Inn brands. The partnership, formalized during a signing ceremony attended in Shanghai by Hilton CEO Christopher J. Nassetta and Country Garden Vice President Xie Shutai, sees an initial six hotels owned by Country Garden now trading as Hilton branded properties or in the pipeline. As one of China'slargest property developers, Country Garden has an existing portfolio of ov...
What Should Hotels Learn and Copy From AirBnB
Patrick Landman | May 23, 2018
By Patrick Landman The hotel industry generally suffers from a victim mentality. AirBnB is the big bad wolf that is not playing according to our rules. Them and other sharing economy business models are bringing damage to our hotels, and it isn't happening in a fair way. But let's turn the game around and find out what we can learn from them to become better at our own business, hotel management, a.k.a. hospitality … Let's have a look at their strategies to find some disruptive ideas and see how we can apply them in our hotels. Ready? Innovative Strategies for Hotels in the Sharing Economy Age 1.USE OF EXPERIENTIAL HO...
Tips to Fill Your Urban Hotel This Summer
Larry Mogelonsky | May 23, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Every North American resort owner knows that the time between Memorial Day and Labor Day is peak. The kids are out of school by mid-to-late June, making it family time for the beach, the great outdoors or a meticulously planned European vacation. For a moment, though, let's focus on urban properties. Bricks and mortar are depreciated all 12 months of the year. There are no summer breaks in your debt obligations even as the meetings and conference segment wanes. Yes, weekend occupancies may be buoyed by weddings or other citywide events, but you still can't thrive off two nights of r...
Ryan Matthew Littman Appointed Director of Food and Beverage for 1840-Room Sheraton Dallas Hotel
Sheraton Dallas | May 23, 2018
DALLAS – Sheraton Dallas Hotel, part of Marriott International, announces it has hired a new Director of Food and Beverage. Ryan Matthew Littman will serve as Director of Food and Beverage of the 1840-room hotel, which features three dining outlets. Littman brings to Sheraton Dallas more than 28 years of experience in the restaurant industry with 27 years spent at Marriott International. Most recently, Littman served as Director of Food and Beverage at JW Marriott San Antonio Hill Country Resort and Spa where he managed a team of eight chefs and seven restaurant managers. Littman previously held both director and chef positions at...
Benchmark Resort & Hotels and Gemstone Collection Celebrate Summer Cyber Week with Offers Up to 50% Off
Gemstone Collection | May 23, 2018
The Woodlands (Houston), Texas, May 2018 … Extraordinary travel values are just a click away as luxury hotels and resort properties from Gemstone Collection and Benchmark Resorts & Hotels celebrate Summer Cyber Week from Tuesday, May 29 through June 4, 2018. Travelers can choose from an array of award-winning hotels in America's most exciting destinations with sunsationalvalues of up to 50% off accommodations and services. Full details of each hotel's getaway offers are shown at www.BenchmarkCyberSale.com and www.GemstoneCyberSale.com. "It's our way of celebrating the anticipation and eagerness that comes with the arrival of ...
Radisson Signs With Public Service Pension Fund for Park Inn by Radisson Lusaka Longacres in Zambia
Radisson Hotel Group | May 22, 2018
Radisson Hospitality AB, publicly listed on Nasdaq Stockholm, Sweden and part of Radisson Hotel Group, is adding a new territory to its expanding portfolio with the signing of Park Inn by Radisson Lusaka Longacres in Zambia. Radisson Hotel Group's Africa portfolio consists of 83 hotels and more than 17,500 rooms in operation and under development. Located in the Longacres suburb of Lusaka, the hotel will be situated in a prime location within the city's concentration of embassies, diplomatic missions and United Nations (UN) offices. It will form part of a mixed-use development, including a 9000m2 shopping mall, which – along with ...
Q&A With Kristie Goshow, CMO at Preferred Hotels & Resorts
Matt Peterson, Los Angeles | May 22, 2018
By Matt Peterson Quick quiz, what do these leaders have in common — "Jack Welch of GE, Steve Jobs of Apple, Mark Zuckerberg of Facebook, Steve Wynn of Wynn Casino Resorts, Elon Musk of Telsa, Richard Branson of Virgin, and Donald Trump of well… Trump"? They are all past and present individuals that arguably have developed their company brands around "cults of personality." But leader-centred enterprises are quickly becoming outdated and irrelevant, as consumers across all service and product offerings become more educated, connected, mobile and discerning. And perhaps even selfish. That is, the proverbial script has flipped...
HEBS Digital’s smartCMS® Wins a Stevie® Award for The Fifth Consecutive Year at the 2018 American Business Awards®
HEBS Digital | May 22, 2018
NEW YORK, NY (May 22, 2018) – HEBS Digital wins a bronze Stevie® Award at the 2018 American Business Awards® for best New Product – Software in the Content Management Solution category for its smartCMS®, a revenue generating content management solution for hoteliers. This is the fifth consecutive year HEBS Digital has taken home a Stevie® Award. For its 16th year, the American Business Awards® accepted over 3,700 nominations to be judged by a panel of more than 200 industry professionals. HEBS Digital is excited to receive this honor and to continue bringing its cutting-edge products and services to its c...
Hyatt Signs with Henderson Park and Hines for Grand Hyatt Athens Set for Q3 2018 Opening
Grand Hyatt | May 22, 2018
CHICAGO (May 22, 2018) - Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with both Henderson Park and Hines for the first Grand Hyatt hotel in Greece, Grand Hyatt Athens. The opening is expected in Q3 2018. The hotel will be managed by Kokari Limited and will deliver bold and vibrant luxury for guests in this iconic destination. "We are thrilled to announce plans for the first Hyatt property in Athens with Henderson Park, Hines and Kokari," said Takuya Aoyama, vice president, development for Eastern Europe, Russia & CIS at Hyatt. "We have long sought to bring the Grand...
The Shared Hotel Room
May 22, 2018
by David Goldstone Airbnb and other "shared economy" businesses have raised the bar for travel providers who wish to deliver personalized, truly local experiences for guests. For hotels, the new environment means a re-think of a hotel's relationship with their guests – and in many ways, a complete redo of the foundations of the guest experience. Attention Hotel Owners: It's No Longer Your Hotel Room Today's travelers see a hotel stay as part of an immersive travel experience that begins with booking and continues through multiple engagements and touch points.[1] To satisfy them, it must be made clear, every step of the way, that i...
