Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
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Operations
Nish Palas Istanbul Opens in Istanbul as Part of The Unbound Collection by Hyatt
The Unbound Collection by Hyatt | May 21, 2018
CHICAGO (May 21, 2018) - Hyatt Hotels Corporation (NYSE: H) announced today the opening of Nish Palas Istanbul as part of The Unbound Collection by Hyatt. The 45-room boutique hotel is located in Nişantaşı, one of Istanbul's oldest and most exciting neighborhoods, and will mark the entry into Turkey for The Unbound Collection by Hyatt brand. Once popular in 19th century for Ottoman hunting events, the Nişantaşı neighborhood is now known for its one-of-a-kind designer boutiques, lively restaurants and story-worthy art galleries. It is also home to many of Turkey's most creative minds, including the 2006 winner of the Nobel Prize in...
Coming Soon to Your Hotel: The Integrated Revenue Generation Team
HEBS Digital | May 21, 2018
By Max Starkov and Scott Dahl Background: The hospitality industry is enjoying its longest expansion and healthiest growth in decades, yet there are some troubling trends beginning to surface that threaten profitability and overall performance. One of these trends is that net room revenue—i.e., revenue that remains with the hotel after accounting for distribution costs (OTA commissions, traditional agency commissions, and other distribution expenses)—has been declining steadily over the past several years. For example, U.S. hotels earned roughly $155.2 billion in guest-paid revenue in 2017 but paid an estimated $25.2 billion...
Hospitality Financial Leadership: The Three Dimensions of Delegation
David Lund | May 21, 2018
By David Lund Delegation has three dimensions that are powerful tools. Delegation is also quite often misunderstood. In this article I am going to explain my thoughts on how to use delegation to be more productive, to grow your own abilities and to help you see the way forward using delegation to develop others. First off let's examine what delegation is all about and clear up some misunderstandings. I for one was not a fan of being delegated to early in my career and I did not understand how to use it properly. I thought I was being "put upon" by being delegated to. It was not until I had my first post as an assistant controller that I...
SHR Announces VHP PMS Integration for APAC Region
SHR | May 21, 2018
HOUSTON, TX, May 21, 2018—SHR, Sceptre Hospitality Resources, a leading provider and pioneer of advanced hotel distribution technologies, has announced the integration of a new global Property Management System (PMS) for its Windsurfer® CRS. This integration, Visual Hotel Program or VHP, marks SHR's continuing commitment to provide additional and more robust integrations for its rapidly growing Asia-Pacific (APAC) market partners. The VHP PMS, created by PT. Supranusa Sindata, primarily serves the Indonesian market as a fully-integrated, modular business intelligence solution for the region's hotel industry. "At SHR, we are co...
The Changing Landscape of Hotel Management
Robert Rauch | May 18, 2018
As new technologies and demographics continue to change how the hotel industry operates, GMs and executives need to have a firm grasp on each catalyst. By Robert Rauch Shifting demographics and new technologies are primary catalysts for the evolving hospitality business; however, the impact on management is enormous. Led by revenue management but now including distribution channel management, social media marketing, Web 2.0, cybersecurity, human resources and more, this industry has been thoroughly transformed. The key is to have GMs and corporate executives who understand this. Here are a few things to consider. Revenue management may...
How In-Room Assistants Improve Front Desk Service
Roxy | May 17, 2018
You're tired after a long day of travelling, and all you want is to do is put down your bags and kick off your shoes in your room. You walk into your hotel and you're greeted by a growing line of travellers waiting to check in while the front desk juggles the phones. This kind of experience will leave any guest with a negative first impression. Fortunately, with hotel-specific in-room voice assistants many time-consuming front desk calls can be eliminated, and agents can spend more time making sure that guests get the treatment they deserve during check in. Shannon Gu, General Manager at Hotel BLU in Vancouver, BC says "One...
BENCHMARK®, a global hospitality company, Promotes Jake Davis to Area Director of Revenue
May 17, 2018
The Woodlands (Houston), Texas, May 2018 … BENCHMARK®, a global hospitality company, has named Jake Davis area director of revenue. Ted Davis, Benchmark's chief sales and marketing officer, made the announcement. "It is such a pleasure to congratulate Jake on his promotion within Benchmark," said Mr. Davis. "He has done a superb job for our company contributing to maximizing property revenues across both brand portfolios. We look forward to his continued success in his newest position." Jake Davis was previously revenue analyst for Benchmark, a position he held since 2016. He began with the leading independent hospitality man...
Autograph Collection Hotels Debut in South Africa With Rebranding of Five African Pride Hotels
Autograph Collection Hotels | May 17, 2018
BETHESDA, United States of America, May 17, 2018 -- Autograph Collection Hotels (www.AutographHotels.com), Marriott International's (www.Marriott.com) distinctive collection of passionately independent hotels, today welcomed five African Pride Hotels to its growing global portfolio, marking the debut of the brand in South Africa. These hotels include, African Pride Melrose Arch Hotel, African Pride 15 on Orange Hotel, African Pride Mount Grace Country House & Spa, African Pride Irene Country Lodge, Arabella Hotel & Spa, Arabella Country Estate, and join the brand's diverse portfolio of more than 135 one-of-a-kind hotels that cha...
How to Use the Google Ecosystem to Get Your Hotel’s Digital Strategy on Point
HEBS Digital | May 17, 2018
By Kerryn Gower With over 4 billion searches happening every day, the Google ecosystem continues to be one of the best suites of products available for hotels to drive online users to their website, and then convert those users into guests. With ongoing optimizations and new products being released regularly, it can be easy for hoteliers to fall behind on trends and miss opportunities to get the most out of their digital strategy through the entire Google ecosystem. Below, we've outlined some of the latest developments from Google, including new products and enhancements to existing products, which can greatly impact the digital marketi...
San Diego’s Paradise Point Resort & Spa Appoints Michael Stephens as New Managing Director
Paradise Point Resort & Spa | May 17, 2018
SAN DIEGO, Calif. (May 17, 2018) – Paradise Point Resort & Spa, A Destination Hotel, is pleased to announce the new hire of Michael Stephens as managing director. In Stephens' new role as managing director of the newly renovated resort, he will oversee all business operations, while seeking out new ventures for the resort and bringing exceptional guest services. He brings extensive experience in the hospitality industry, holding with various management positions with Hyatt Hotels both domestic and internationally. From his first general manager position at the Hyatt Regency Lexington in Kentucky to general manager at the Grand...
Summer In The City: Marriott International Study Finds Cities Top the List for Vacation Plans
Marriott International, Inc. | May 16, 2018
New York City, Orlando and Chicago top travelers' lists; Children ages 6-12 have greatest involvement in picking trip destinations If your summer vacation this year brings you to a big city, lasts for four days, and includes a destination that your son or daughter picked, don't be surprised. Marriott International's newly released Second Annual U.S. Summer Travel Trends Report says that travelers are favoring cities over beaches in Summer 2018 and planning to take an average of two trips. And among families with children, it's becoming more common for the kids to pick the destination, the report shows. "Pack your walking shoes because f...
Noble Merchant Properties Selects Hotel Equities to Manage Four New-Build Hotels in Texas
Hotel Equities | May 16, 2018
Atlanta, GA – May 16, 2018 – Atlanta-based Hotel Equities [HE] announces the addition of four new-build hotels in Texas; a Tru by Hilton in Cypress, the extended-stay Home2 Suites by Hilton in Richmond, the Holiday Inn Express in Katy and the La Quinta Inn & Suites in Spring. The hotels are owned and being developed by Noble Merchant Properties based in Sugarland, Texas. The addition of this diverse group of hotel brands is a complement to Hotel Equities' growing Texas portfolio. Joe Reardon, Sr. Vice President of Business Development and Marketing for Hotel Equities said, "We are pleased to partner with this ownership g...
RLH Corporation Closes Acquisition of the Knights Inn Brand From Wyndham Hotel Group
OTO Development | May 16, 2018
DENVER (May 16, 2018) — RLH Corporation (NYSE:RLH) today announced that it closed its acquisition of the Knights Inn brand from Wyndham Hotel Group, LLC a subsidiary of Wyndham Worldwide (NYSE:WYN). As a result of the acquisition, the Company acquired approximately 350 economy segment franchise contracts across North America and a pipeline of additional contracts. The acquisition is another step in RLH Corporation's transformation into an asset-light franchised hotel company. The Company expects the transaction will be immediately accretive to the Company's earnings and cash flow. "We are enthusiastic to have closed the acqui...
Being a Senior Team Member in Ten Steps
Larry Mogelonsky | May 16, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Years ago, it was simple – reaching 65 meant retirement. You got your gold watch, or other memorabilia of recognition, and set out into the sunset of your time on earth. Perhaps a life in Florida or Arizona was in the plans, with many thinking that their last days would be spent in the bliss of endless golf games and beach walks or inspirational hikes. At least, that is what the television commercials wanted you to believe. I vividly remember advertising for Sun Life Insurance where the current marketing slogan was 'Freedom 55' which envisioned a happy future starting ten year...
Marriott International Celebrates Its 2018 Awards of Excellence Honorees
May 15, 2018
Marriott International has searched the world to identify some of its best employees working today and is excited to announce this year's J. Willard Marriott Awards of Excellence (AOE) honorees. Named for the company's founder and created in 1987, the AOE Awards honor the company's finest employees for their achievement, character, dedication, effort, and perseverance. Managed and franchised employees from more than 6,500 properties around the world and across the company's 30 brands can be nominated for an AOE Award. This year, 10 extraordinary employees will receive the AOE Award at tonight's ceremony. These honorees exemplify Marriot...
Joanna McCreary Appointed General Manager of W Austin
W Austin | May 15, 2018
(Austin, TX) May 15, 2018 – Marriott International has appointed longtime W Hotels veteran Joanna McCreary to General Manager of W Austin. McCreary returns to her Austin roots where she served on the opening team as W Austin's Director of Rooms. Throughout her impressive tenure with the brand which spans 16 years across five W hotels in various management roles, she re-opened W New Orleans post Hurricane Katrina, opened W Atlanta Midtown in early 2008 and W Austin in late 2010. Her most recent role was Hotel Manager at the W Bellevue which received "Hotel Opening of the Year" in 2017 under her leadership. She also assisted with th...
Autograph Collection Hotels Debuts in Alberta, Canada With Opening of The Kananaskis Mountain Lodge
Autograph Collection Hotels | May 15, 2018
Autograph Collection Hotels, Marriott International's distinctive collection of passionately independent hotels, today announced its fourth location in Canada with the opening of The Kananaskis Mountain Lodge at the foothills of the Canadian Rockies in Alberta. "We are delighted for Kananaskis Mountain Lodge to join the Autograph Collection Hotels as our first in Alberta, Canada," said Don Cleary, President of Canada for Marriott International. "With its curated design, rich, local history, and beautiful mountain setting, this hotel perfectly embodies the brand's exactly like nothing else mantra and is a welcome addition the growing glo...
Release of New Eatec® Version Brings Simplified Installation and Enhanced Integrations
Agilysys | May 15, 2018
ALPHARETTA, GA. — May 15, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced general availability of the latest version of Eatec®, the company's comprehensive inventory and procurement solution. Eatec v3.7.4 includes a simplified installation process along with improvements to Eatec Pocket, Eatec Client and Eatec Web. Eatec is a full-featured inventory, procurement and production system designed specifically for the hospitality and foodservice industries. Along with its core purchasing, inventory, recipe, forecasting, production ...
Atlantica Hotels Opens 378-Room Radisson Hotel Barra Rio de Janeiro
Radisson | May 14, 2018
Minneapolis (May 14, 2018) - Radisson®, one of the best-recognized hotel brands, today announced the opening of Radisson Hotel Barra Rio de Janeiro. The hotel is in the heart of Barra da Tijuca, which features beautiful beaches, Barra Olympic Park and the Tijuca Forest National Park. "We are excited to see the continued growth of the Radisson brand in Brazil," said Frances Gonzalez, vice president of Operations for Radisson Hotel Group in Latin America. "The hotel's chic appearance coupled with its attentive staff focused on catering to the needs of each guest will make this hotel a top destination in Barra da Tijuca." The hotel off...
Find That Lost Shaker of Salt! Aimbridge Hospitality Set to Manage New Margaritaville Resort With Themed Waterpark in Nassau, Bahamas, Opening in 2019
Aimbridge Hospitality | May 14, 2018
DALLAS, Texas (May, 14 2018) – How do you manage a place like Margaritaville? Aimbridge Hospitality will soon find out. The Jimmy Buffett-inspired resort is currently under construction and set to begin a partial opening by the end 2019. The $250 million hotel will feature 150 guestrooms, 148 oceanfront residences, meeting space for 400, signature Margaritaville food and beverage concepts, entertainment center, kid's club, spa and cascading water pool. The Margaritaville Beach Resort and Marina six-acre development centered at The Pointe will also feature an open-air shopping concourse, movie theater, bowling alley and outdoor per...
AccorHotels and Algeciras Sign Agreement for Purchase of Chilean Group Atton Hotels
Algeciras | May 14, 2018
AccorHotels and Chilean group Algeciras announce that they signed an agreement with the shareholders of Atton Hotels in order to acquire the company. As per the agreement, AccorHotels will acquire 100% of the management company that operates 11 Atton hotels (2,259 rooms), plus three hotels under development, across Chile, Peru, Colombia and Florida, USA. In addition, AccorHotels will acquire 20% of the Property Company that owns these assets, with the remaining 80% being bought by Algeciras. Atton Hotels was founded in Chile in 2000 and caters to midscale and upscale business travelers. In order to capitalize on Atton's existing brand e...
Dream Hotel Group Appoints Kori Yoran as General Manager of Dream Midtown
Dream Midtown | May 14, 2018
NEW YORK, NY (May 14, 2018) – Renowned hotel brand and management company Dream Hotel Group announces the appointment of Kori Yoran as the new General Manager for Dream Midtown in Manhattan NYC. Kori joined Dream Midtown as Director of Front Office in October 2015 and was promoted to Hotel Manager shortly thereafter in February 2017, working closely with the Managing Director in overseeing the day-to-day operations of the Midtown property. Kori began his career in hospitality in 2009 holding various Front Office positions with SoHo House in New York City. He also previously worked as Front Office Manager at DHG's former property, ...
What TripAdvisor’s New Sponsored Placements Ad Format Means for Hoteliers
HEBS Digital | May 14, 2018
by Jason Price, EVP, HEBS Digital Gaining visibility on websites such as Kayak, Expedia, and the largest travel website with over 570 million reviews and opinions across the globe, TripAdvisor, is a core component to any hotelier's distribution strategy. Therefore, when TripAdvisor comes out with a new product, the industry is abuzz trying to understand implementation and determine if it's a good fit for their property. Following the recent announcement of TripAdvisor's new ad format called Sponsored Placements, we have outlined some of the top questions hoteliers may have and some tips for implementing this new offering. First, What Ar...
White Lodging and Friedman Properties Open Moxy Chicago Marking Brand Debut for the Windy City
Moxy Hotels | May 10, 2018
CHICAGO, May 10, 2018 -- The dynamic River North neighborhood of Chicago welcomed a new hotel brand to the neighborhood today, Marriott International's playful Moxy Chicago. Developed by White Lodging and Friedman Properties, and managed by White Lodging, the 156-bedroom hotel, situated on the corner of Grand Avenue and LaSalle Drive, fully embraces modern fun-hunting travelers with its spirit and style. "Moxy flips the conventional hotel experience on its head, and we're excited to bring this vibrant concept to Chicago for the first time with the opening of Moxy Chicago Downtown," said Vicki Poulos, Senior Global Bran...
