Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Next Gen Tech You Shouldn’t Miss at This Year’s HITEC in Houston [CHECKLIST]
StayNTouch | May 10, 2018
The hospitality industry is always changing, subject to the exciting emergence and evolution of new technology and intelligent solutions to improve experiences for guests and hoteliers alike. For those industry professionals eager to keep their finger on the pulse of all that could positively impact their business, HITEC often becomes an eagerly anticipated yearly highlight. For many hoteliers, this is a one-of-a-kind opportunity to gain an understanding of all the new products and technologies set to revolutionize the industry, all in one place. StayNTouch will be at HITEC in full force, and in addition to showcasing our latest innovat...
Owned and Managed by Vision Hospitality Group, SpringHill Suites by Marriott Set to Open in Downtown Atlanta
SpringHill Suites by Marriott | May 10, 2018
ATLANTA – May 16, 2018 – Marriott International announced today that the SpringHill Suites by Marriott in Atlanta, Georgia is scheduled to open on Thursday, May 17, 2018. The 170-suite hotel, located at 239 Ivan Allen Jr. Boulevard, will operate as a Marriott franchise, owned and managed by Vision Hospitality Group, Inc. of Chattanooga, Tennessee. The SpringHill Suites Atlanta Downtown is located downtown, close to the Georgia Aquarium and Centennial Park. The hotel offers guests convenient access to the Center for Civil & Human Rights, the College Football Hall of Fame and the World of Coca-Cola. "As a brand opening a n...
Owned and Managed by Talbot Hotels S.A. the Hyatt Centric San Isidro Lima and Hyatt Centric Las Condes Santiago Open in Peru and Chile
The Hyatt Centric Experience | May 9, 2018
CHICAGO (May 9, 2018) – Hyatt Hotels Corporation (NYSE:H) today announced the opening of the 166-room Hyatt Centric Las Condes Santiago, and the opening of the 254-room Hyatt Centric San Isidro Lima on May 7, 2018, marking the Hyatt Centric brand's entry into these two South American countries. Hyatt Centric Las Condes Santiago is the second Hyatt hotel in Chile, joining Hyatt Place Santiago/Vitacura, and Hyatt Centric San Isidro Lima is the first Hyatt hotel to open in Peru. Both new hotels are owned and managed by Talbot Hotels S.A., as part of franchise agreements entered into with a Hyatt affiliate. "We are thrilled to announc...
IHG Expands in Western China With Signing of 10 New Deals Under 7 Brands
IHG | May 9, 2018
InterContinental Hotels Group (IHG®), one of the world's leading hotel companies, has today announced the signing of ten new deals under seven of its brands in Western China. The ten hotels will span several different tiered cities and well-known destinations in Sichuan, Chongqing, Shaanxi, Yunnan, Gansu, Guizhou Province etc. Building on the momentum of its existing and successful multi-brand hotel portfolio in the area, IHG will further strengthen its leadership and tap into the large potential of this fast-growing market. Boasting distinctive natural beauty and rich cultural heritage, the western area of China has been a worldwid...
Protecting Your Housekeepers From Injuries
Larry Mogelonsky | May 9, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Following an immersive full-day seminar at the recent Housekeepers Forum in Toronto to discuss all the latest issues affecting this department, one critical issue addressed that merits further discussion is repetitive strain injuries (RSIs), especially those with an aging workforce. A combined aggravation of both the nervous and musculoskeletal system, an RSI is typically caused by repetitive tasks or those which put the body in an awkward position. There are many different types of RSIs, but as I am not a doctor, the diagnoses and exact syndromes are not the focus here. Rather, it...
Hilton Garden Inn Opens in Qidong, Jiangsu Province Marking First International Hotel Brand to Enter the City
Hilton Garden Inn | May 8, 2018
May 8, 2018 QIDONG, China and MCLEAN, Va. - Hilton (NYSE: HLT) and Hilton Garden Inn, today announced the opening of Hilton Garden Inn Qidong. The 181-room Hilton Garden Inn Qidong is conveniently located within Central Park Mall, a stylish leisure and recreational hub in the city's central business district. The hotel is owned by Jiangsu Hui Long Tang Culture Investment Development Co. Ltd and is managed by Hilton. "We are extremely proud to be the first international hotel brand to enter Qidong city, and we look forward to extending Hilton Garden Inn's award-winning, service-driven culture to the area," said John Greenleaf, global hea...
Marriott International Debuts in Mali With Opening of 200-Room Sheraton Bamako Hotel
Sheraton Hotels & Resorts | May 8, 2018
Marriott International today announced the opening of Sheraton Bamako Hotel marking its entry into Mali, in West Africa. This milestone further solidifies Marriott International's portfolio across West Africa, and promises to revolutionize the hospitality landscape in the country through Sheraton's distinct product offering coupled with its commitment to go above and beyond for its guests. "We are thrilled to build on Sheraton's proud heritage in Africa that dates back to 1971," said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. "Over the last four decades, the brand has maintained its...
Concord Aztec Brickell Opens 208-Room Hyatt Centric Brickell Miami in the City’s Tallest Building, Panorama Tower
The Hyatt Centric Experience | May 8, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announces the opening of Hyatt Centric Brickell Miami, located in Miami's thriving Brickell Financial District. The newly constructed full-service lifestyle hotel, located at 1102 Brickell Bay Drive, is situated within the first 19 floors of the new 83-story Panorama Tower, the tallest building in Miami. The hotel is owned by Concord Aztec Brickell LLC, a joint venture comprised of Aztec Group and Concord Hospitality, which operates the hotel. Designed as launch pad for modern explorers seeking authentic local experiences, the 208-room Hyatt Centric Brickell Miami puts guests in the center of ...
Protasco Berhad in Partnership with Radisson Hotel Group to Bring Park Inn by Radisson Brand to Malaysia
Radisson Hotel Group | May 8, 2018
Singapore - May 8, 2018 Radisson Hotel Group, one of the world's leading hospitality companies, has unveiled exciting plans to launch its first Park Inn by Radisson hotel in Malaysia. Continuing the rapid recent expansion of this colorful midscale concept, the Group has signed a management agreement for Park Inn by Radisson Putrajaya - a new-build hotel currently under development in De Centrum City, close to Malaysia's administrative capital, Putrajaya, and just 20 kilometers from Kuala Lumpur. Owned by Protasco Berhad, this bright, vibrant hotel will become a key element of De Centrum City, an impressive MYR10 billion (US$2.56bn), 40-...
The Iconic Hôtel Martinez Reopens in Cannes, Joining The Unbound Collection by Hyatt
The Unbound Collection by Hyatt | May 8, 2018
CHICAGO--Hyatt Hotels Corporation (NYSE: H) announced today the grand reopening of Hôtel Martinez, Cannes as part of The Unbound Collection by Hyatt, following major renovations and a complete redesign. Located on Boulevard de la Croisette, the 409-room hotel is one of the most recognizable hotels on the French Riviera, rich in culture and history. As part of a collection of unique and independent properties, this iconic landmark from the 1930s has played host to some of the world's most distinguished guests, offering the perfect location to enjoy Cannes, including the Palais des Festivals. Every aspect of the hotel-wide redesign ...
HMC Assumes Management of Newly Renovated Holiday Inn Express® Memphis, TN
Hospitality Management Corporation (HMC) | May 7, 2018
Dallas, TX - Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of the Holiday Inn Express® Memphis East 1-240 to the company's list of managed properties. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third-party privately held hotel management corporations. The hotel is conveniently located minutes from the city center and only 7 miles from Memphis Int...
Midas Hospitality Partners With Nexgen Hotels to Manage Recently Opened Four Points Mt. Prospect, Illinois
Midas Hospitality | May 7, 2018
(St. Louis, Mo., May 7, 2018) Four Points Mt. Prospect recently opened at 2200 Elmhurst Rd. in Mt. Prospect, Illinois. The 50,000-square-foot three-story hotel includes 93 rooms and features an onsite traditional American cuisine restaurant, fitness and business centers, and an indoor pool and spa. Nexgen Hotels purchased the hotel for $5,150,000 and made renovations totaling $3,200,000 to convert the hotel into a Four Points by Sheraton. Renovations included new guestrooms and bathrooms, an addition of a restaurant and bar, a fitness center expansion, new lobby, and exterior work. Nexgen Hotels, a hotel development and management compa...
Rezidor Hotel Group AB (publ) Renames to Radisson Hospitality AB (publ)
Radisson Hospitality AB | May 7, 2018
Brussels/ Stockholm - May 7, 2018 - At the 2018 Annual General Meeting in Stockholm, Sweden, the shareholders resolved to change the name of the company from Rezidor Hotel Group AB (publ) to Radisson Hospitality AB (publ) by amending the company's articles of association. The new articles of association has now been registered with the Swedish Companies Registration Office (Sw. Bolagsverket), and published on the company's website www.rezidor.com (to change to www.radissonhospitalityab.com). "The name change is a strategic and conscious move to align our businesses worldwide, our global portfolio of hotels and brand architecture around ...
Now Available for Download: HEBS Digital’s GDPR Whitepaper
HEBS Digital | May 7, 2018
At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union's new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We've prepared some tools to help you navigate this change. Download the GDPR Whitepaper: What Hotels Need to Know and How to Prepare to learn about: What the GDPR is: Get familiar with the new data protection and privacy regulation affecting EU citizens. The Most Important Changes that Come with the GDPR: Discover the most important chang...
Hotel Equities Opens New 82-Room Fairfield Inn & Suites® by Marriott in Terrell, Texas
Hotel Equities | May 4, 2018
Atlanta, GA – May 03, 2018 – Atlanta-based Hotel Equities announces the opening of the Fairfield Inn & Suites by Marriott-Terrell, TX located at 351 Market Center Drive, Terrell, Texas 75160. Arnika Addison serves as General Manager for the hotel, which is located less than 30 miles east of Dallas, just off U.S. Route 80, and is convenient for business travelers and tourists alike. "We are pleased to open the Fairfield Inn & Suites for business in this booming area of Terrell, Texas," said Joe Reardon, Sr. Vice President of Business Development and Marketing for Hotel Equities. "Hotel Equities was engaged in the...
HRI Lodging Appoints Dennis Park as New Director of Sales and Marketing at Holston House in Nashville
HRI Lodging | May 4, 2018
NASHVILLE, Tenn. (May 4, 2018) – HRI Lodging, LLC is excited to announce the appointment of Dennis Park as the new Director of Sales & Marketing of Holston House, a new 191-room premier boutique property in the heart of downtown Nashville. Located in an iconic 88-year-old Art Deco building just blocks from the Cumberland River, where the city of Nashville was born and next to many of Music City's signature attractions, Holston House has an ideal location for modern travelers to discover Nashville's vibrant streets and neighborhoods. As Director of Sales and Marketing at Holston House, Dennis Park will showcase his over 30 year...
How Much of a Threat to Hotels Is Airbnb?
May 3, 2018
By Dr. Inès Blal with Co-Authors Dr. Manisha Singal and Dr. Jonathan Templin Since the entry of Airbnb into the hospitality industry in 2008, media attention has largely focused on the disruptive nature of the service. Industry reports, as well as lively debates at hotel, travel and tourism conferences, have kept the spotlight on Airbnb's growth and success. But despite all this attention, we still know little about its real impact on hotel sales. In our recent publication in the International Journal of Hospitality Management, we examined how Airbnb supply, price, and perceived quality affect the sales performance of incumbent h...
Courtyard by Marriott Paris Roissy CDG Airport Hotel Reopens Following 15-Month Multi-Million Renovation
Marriott International, Inc. | May 3, 2018
Marriott International has announced a new addition to its Courtyard by Marriott brand with the opening of a property at Paris Roissy CDG airport. Formerly the Radisson Blu CDG hotel, the property has undergone an extensive 15-month, multi-million pound refurbishment to relaunch as the Courtyard by Marriott Paris Roissy CDG Airport Hotel, making it the brand's seventh hotel in France. "We are delighted to welcome this property to the Courtyard by Marriott portfolio," said John Licence, Vice President Premium and Select Brands at Marriott International Europe. "The prime airport location offers both business and leisure travellers alike ...
IHG to Rebrand and Operate 13 UK Hotels Through Agreement With Foncière des Régions Following Acquisition From Starwood Capital Group
IHG | May 3, 2018
IHG to become largest luxury hotel operator in the UK, deal to include first UK properties for Kimpton Hotels & Restaurants InterContinental Hotels Group ("IHG") [LON:IHG, NYSE:IHG (ADRs)] has today announced plans to expand its luxury and upscale estate in the UK. IHG has entered into a conditional agreement with Foncière des Régions ("FdR"), to rebrand and operate 12 high quality open hotels (2.2k rooms) and one pipeline hotel (185 rooms) into its portfolio across the UK. This deal will establish IHG as the leading luxury hotel operator in the UK, taking it to more than 2k rooms in this valuable, fast grow...
Choice Hotels Reveals 2018 ‘Best of Choice’ Award Winners at 64th Annual Convention
Choice Hotels | May 3, 2018
ROCKVILLE, Md., May 3, 2018 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced its "Best of Choice" award winners last night at the company's 64th Annual Convention in Las Vegas. Winners are selected for each Choice Hotels brand for their commitment to superior guest service and operational excellence, and rank among the top properties in Choice Hotels' portfolio. Below is the full list of the 2018 Choice Hotels "Best of Choice" award winners: Inn at the Mill, an Ascend Hotel Collection Member (Springdale, Ark.) – The unique 46-room hotel, locat...
Health and Success in the Summer of 2018
Robert A. Rauch | May 2, 2018
By Robert A. Rauch, CHA I seldom write about success or health, typically favoring hotel operations, leadership, finance, marketing or forecasts. But today, I offer a summer check up on our success, health, wellness and overall fitness plan, one that I have just commenced. Because it is May, we have a full summer ahead of us. After reading Tom Brady's new book, The TB-12 Method, my colleague, Larry Broughton's book, Flashpoints for achievers and a book by Bob Burg and John David Mann, called Go-Giver, I decided this was the perfect time to set up a summer program for health and success. Brady's book is about pliability, flexibility, fi...
McWHINNEY Breaks Ground on Hyatt Place Hotel at Denver’s Peña Station NEXT Set to Open Late 2019
McWHINNEY | May 2, 2018
DENVER, COLO. - May 2, 2018 - McWHINNEY – a Colorado-based premier real estate investor and developer with expertise in hospitality, mixed-use, commercial and multi-family assets – has broken ground on a new 226-room LEED Silver Hyatt Place hotel at Denver's Peña Station NEXT. Peña Station NEXT is a transit-oriented, mixed-use development adjacent to Denver International Airport and easily accessible by the University of Colorado A Line Train. Embodying and delivering advanced technology, a robust fiber backbone, a unique sense of community, clean energy and mobility; Peña Station NEXT is modeled after r...
Dubai Properties Debuts Element Brand in Middle East with Opening of Element Me’aisam in the UAE
Element by Westin | May 2, 2018
Marriott International today announced the debut of Element Hotels in the Middle East and Africa with the opening of Element Me'aisam in Dubai (United Arab Emirates). Owned and developed by Dubai Properties, Element Me'aisam presents a fresh, appealing concept for short and long stays in the city with its eco-conscious ethos and innovative programming. "A recognized industry leader in the eco-space, Element promotes a life in balance with its emphasis on wellness and sustainability and we are excited to debut the brand in a city like Dubai where sustainability remains a key focus across all sectors," said Alex Kyriakidis, President and ...
5 Signs It’s Time to Change Your Hotel Property Management System
May 2, 2018
By Jos Schaap CEO and Founder - StayNTouch Your hotel property management system (PMS) is the beating heart of your hotel - responsible for streamlining operations, optimizing guest service and maximizing revenue. However, like most technology, it has a limited lifespan. As technology evolves, so will your property's (and guest's) unique needs and goals; resulting in the inevitable necessity to reevaluate your current PMS. Even a once-invaluable PMS can eventually outlive its suitability; at that point, replacing your PMS may be a more effective decision than reworking it. Unfortunately, hoteliers often delay the replacement of this ess...
