Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Two Roads Hospitality Selects Inntopia for Company-Wide CRM Platform
Inntopia | May 2, 2018
[STOWE, May 2, 2018] – Two Roads Hospitality, the Denver-based lifestyle hotel management company that includes Thompson Hotels, Destination Hotels, and Joie de Vivre Hotels, has contracted with Vermont-based Inntopia for a custom CRM database, marketing automation, and guest recognition platform to be installed across most of its North American properties in 2018. "We chose Inntopia for three reasons," said Two Roads Hospitality CMO Sherri Gilligan. "First, their technology is better than anything else out there in hospitality CRM. Second, their company culture is very similar to ours, and we know that our people will work well w...
Special Job Titles Deserve Special Prices
Larry Mogelonsky | May 2, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) A fun solution to help drive more restaurant profitability may be in further specializing your F&B team then giving these dedicated experts uniquely alluring names. The inspiration that sparked this concept came about tangentially when discussing a somewhat recent initiative at select Ritz-Carlton alpine resorts where they have introduced a 'smoreologist' which is, in essence, a fancy name for a pastry chef who spends a bit more of his or her experimenting with fancy graham crackers and marshmallows. Still, though, the name resonates, helps create some excitement amongst the fam...
Radisson Hotel Group Set to Open 174-Room Radisson RED Glasgow in the United Kingdom
Radisson RED | May 1, 2018
Brussels/ Glasgow - May 1, 2018 - Radisson RED – the upscale, select-service brand from the Radisson Hotel Group, which presents a playful twist on conventional hotel stays – is excited to open its first UK hotel. Radisson RED Glasgow is here. A fresh new take on hospitality, Radisson RED is all about casual service style, a buzzing social scene and cool, contemporary design, the perfect ingredients for a fun, upbeat vibe. "Radisson RED is bold and pushes the boundaries of the traditional hospitality experience, and I can't think of a better fit for the UK's first RED than the city of Glasgow. We're genuinely excited to give...
Royal One Real Estate II, LLC to Develop Even and Indigo Hotels in Long Island City, New York
Even Hotels | May 1, 2018
CHICAGO--Developer Eric Chang of Royal One Real Estate II, LLC is pleased to announce the development of two new hotel properties in the vibrant Long Island City, New York. InterContinental Hotels Group's Even Hotel will open in the Summer of 2019 followed by Hotel Indigo in the Winter of 2020. The InterContinental Hotel Group has a broad portfolio of brands including the InterContinental, Kimpton, HUALUXE, Crowne Plaza, Hotel Indigo and Even Hotels. The Even Hotel will feature a yet to be named full-service restaurant as well as a fitness center. The Indigo Hotel will showcase a 4,000 sq. ft. roof-top bar and a full service restaurant,...
Dream Hotel Group Appoints Ryan Walker and Kathryn Barrett to Executive Positions
Dream Hotel Group | May 1, 2018
NEW YORK, NY (May 1, 2018) – Renowned hotel brand and management company Dream Hotel Group, home to its Dream Hotels, Time Hotels and Unscripted Hotels brands, today announced the appointment of Ryan Walker to Vice President of E-Commerce & Digital Strategy and Kathryn Barrett to Vice President of Revenue Management. "As we continue to show tremendous growth, we're constantly looking for exceptional talent to support the velocity of Dream Hotel Group's expansion," said Jay Stein, Chief Executive Officer, Dream Hotel Group. "We are excited to welcome Ryan and Kathryn to our corporate team as we continue to grow our portfolio of...
Two Roads Hospitality Assumes Management of The Elms Hotel & Spa in Excelsior Springs, Missouri as Part of Destination Hotels Brand
Destination Hotels | April 30, 2018
DENVER, CO. – April 30, 2018 - Two Roads Hospitality, the international lifestyle company featuring an unrivaled collection of truly individual hotels, resorts and vacation residences, has assumed management of The Elms Hotel & Spa in Excelsior Springs, Missouri as part of its Destination Hotels brand. Located 30 minutes from Kansas City and owned by Chicago-based Horizon-Midway Group with Horizon Hotel Group as its asset management company, The Elms is located 30 minutes from Kansas City, offering luxury and comfort in a historically vibrant setting with 16 acres of landscaped grounds and gardens. The property has served as a...
AccorHotels Appoints Ian Ricci as Vice President of Development for Canada and the Caribbean
AccorHotels | April 30, 2018
AccorHotels North & Central America has announced the appointment of Ian Ricci as Vice President of Development, Canada & Caribbean. In his new role, he is responsible for overseeing the corporate development strategy for AccorHotels' expanding portfolio in Canada and the Caribbean. "We are excited to welcome Ian, as his extensive financial background and hospitality industry experience will be complementary to the team and positively contribute to amplifying the Group's presence in North & Central America," said Greg Doman, Senior Vice President, Development North & Central America, Luxury Hotels Americas & Resident...
Radisson Hotel Group Appoints Saurabh Prakash as Vice President, Commercial, Asia Pacific
Radisson Hotel Group | April 30, 2018
Radisson Hotel Group has appointed Saurabh Prakash as its new Vice President, Commercial, Asia Pacific. Based at the company's Asia Pacific headquarters in Singapore, Saurabh is a member of the Asia Pacific executive committee and will oversee all aspects of the region's commercial activities, including sales, revenue optimization, distribution, marketing and loyalty. "Saurabh's appointment comes at a pivotal time in our company's history, where we are embarking on a major five-year strategic plan to transform and expand our operations," said Katerina Giannouka, President, Radisson Hotel Group, Asia Pacific. "With his proven track recor...
Mr. Suraj Kumar Jha Joins as General Manager at Hotel Crowne Plaza Today Gurugram
Crowne Plaza Today Gurugram | April 30, 2018
Gurugram, April 30, 2018: Mr. Suraj Kumar Jha has been appointed as the General Manager of Hotel Crowne Plaza Today Gurugram – the best city hotel in Gurugram, part of the InterContinental Hotels Group. Prior to this appointment, he was the General Manager with Holiday Inn Mumbai International Airport for over 4 years. Before joining IHG, he served as the General Manager at Hotel Radisson Blu Greater Noida. Earlier, he has worked with Zuri Hotels & Resorts, Unitech's Hospitality arm for the development of Marriott hotels, and Radisson, among others. With a career spanning over two decades of experience in operations, developme...
AccorHotels Acquires Mövenpick Hotels & Resorts for U.S. $567 Million
AccorHotels | April 30, 2018
PARIS, 30 April 2018--AccorHotels has today announced that it has signed an agreement with Mövenpick Holding and Kingdom Holding to acquire Mövenpick Hotels & Resorts, for a cash amount of CHF560 million (€482 million). The transaction implies a 14.9X 2019e EBITDA multiple before synergies (including transaction costs), and less than 10X pro forma 2019e EBITDA after run rate synergies and committed development pipeline. The transaction will have an accretive impact on Group earnings from the first year. Founded in 1973 in Switzerland, Mövenpick Hotels & Resorts operates in 27 countries with 84 hotels (more th...
Now Available for Download: HEBStrategy Q2 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper
HEBS Digital | April 30, 2018
HEBS Digital's second installment in 2018 of the HEBStrategy—our whitepaper series covering the latest news and trends in hotel digital marketing and technology—is now available for download! The HEBStrategy Q2 takes a look at the full Google Ecosystem and offers strategies for hoteliers to reach potential guests throughout the travel planning journey. Download the HEBStrategy Q2 2018 whitepaper to learn about: What's Trending: Get familiar with Progressive Web Apps (PWA), stay up-to-date with the latest Google My Business updates, learn about voice search optimization, and more. From the Design Studio: Discover examples ...
AccorHotels, Saunders Hotel Group and The Noannet Group Partner for Raffles Boston Back Bay Hotel & Residences Set to Open in 2021
Raffles Hotels & Resorts | April 26, 2018
TORONTO – April 26, 2018 – Illustrious hospitality brand Raffles Hotels & Resorts, part of AccorHotels, in partnership with hoteliers Gary and Jeffrey Saunders of Saunders Hotel Group and developer Jordan Warshaw of The Noannet Group of Boston, today announced the signing of definitive agreements to debut the first mixed-use Raffles property in North America. Scheduled to open in 2021, Raffles Boston Back Bay Hotel & Residences promises to be a welcoming oasis of refined elegance comprised of a distinctive hotel as well as exquisitely appointed residences, located in the heart of Boston, Massachusetts. "We are proud ...
Airbnb’s Market Share of U.S. Lodging Demand Increasing at a Decelerating Rate
Hans Detlefsen | April 25, 2018
By Hans Detlefsen Since 2007, when Airbnb was created, the U.S. lodging industry has experienced a rapid increase in both traditional hotel demand and lodging demand occurring in the sharing economy. Airbnb has become a dominant channel for listing available lodging units in the sharing economy.[1] In this article, Hotel Appraisers & Advisors (HA&A) estimates Airbnb's market share of U.S. lodging demand, measured by room nights booked. We also discuss historical growth rates and the recent deceleration of Airbnb's demand growth pace. HA&A collaborated with AirDNA[2] and relied on numerous other data providers, such as STR, S...
AC Hotels by Marriott Debuts in Canada with Opening of the New Build AC Hotel Montreal Centre-Ville, Managed by RIMAP Hospitality Services
AC Hotels by Marriott | April 25, 2018
AC Hotels by Marriott®, a design-led European lifestyle hotel brand from Marriott International, debuted in Canada today, with the opening of AC Hotel Montréal Centre-Ville, offering unmistakable urban spirit and blending contemporary design with cosmopolitan sophistication. The AC Hotel Montréal Centre-Ville adds to the brand's growing global portfolio of more than 120 hotels across Europe, Caribbean, Latin America, and North America. Located in the heart of downtown Montreal on Boulevard René-Lévesque, just steps away from the Quartier des Spectacles (entertainment district), the Palais des congrè...
Starving Boomers and Travel Mindsets
Larry Mogelonsky | April 25, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) I'm borrowing a term from the art world where the 'starving artist' is a burgeoning creative mind living hand-to-mouth, toiling away at his or her work while also probably taking on a part-time gig and waiting for that golden ticket of making a sale. Adapting the term to describe a new trend within the baby boomer generation is a bit of a stretch as they are hardly starving per se. But it does illustrate the point in that many boomers who have entered a second career or a state of semi-retirement, after departing from the breadwinning days in their former full-time jobs, are struggling to f...
Evolution Of Asset Management In India’s Hotels
Hotelivate Private Limited | April 25, 2018
Not too long back, hotel ownership and hotel management in Asia were like Siamese twins – co-joined at birth, despite being distinctly different from each other. Four domestic chains largely dominated the hotel ownership landscape – IHCL (Taj), EIH (Oberoi) and ITC (ITC Hotels, WelcomHotel) and the government-owned ITDC (Ashok). Most of these started as a single hotel entity but thereafter grew organically and, in the fullness of time, some of these companies have been able to create enviable brands that have the strong recall at a global level. However, business was carried out via a rather linear equation wherein the ownin...
What Hotels of Tomorrow Can Learn From the Airbnb’s of Today
Alan E. Young | April 24, 2018
By Alan E. Young The travel and lodging industry has evolved into an undeniably exciting space. Rife with new technology, aesthetically impressive social media pages acting as travel inspiration for millennials and a rise in boutique accommodations. This change and ensuing competition are continuously on the horizon. This competitive landscape stretches between hotels brands as well as between hotels and non-traditional accommodation models, such as Airbnb. With both service models existing within the same industry and catering to similar guest demographics, there is a wealth of experiential knowledge to be shared/gained as they strive ...
Small Luxury Hotels of the World Appoints Larry Mogelonsky as Canadian Ambassador
Small Luxury Hotels of the World | April 24, 2018
April 24, 2018 (Toronto, ON) Small Luxury Hotels of the World™ (SLH) is pleased to announce the appointment of Larry Mogelonsky as its Canadian Ambassador. The announcement was made at SLH's annual Canadian Showcase event held on Apirl 10, 2018 at the Art Gallery of Ontario in Toronto. In making the announcement, Filip Boyen, Chief Executive Officer of SLH, noted, "Canada is our third largest guest-originating market, yet we are critically underrepresented here with only one property. Our goal is to raise the profile of SLH within the Canadian hotel community and, in the process, increase our membership as well as open the world t...
Noble and IHG Open the Dual-Branded EVEN Hotel and Staybridge Suites Hotel South Lake Union in Downtown Seattle
April 24, 2018
ATLANTA (April 24, 2018) – Noble Investment Group ("Noble") and InterContinental Hotels Group ("IHG"), one of the world's leading hotel companies, today announced the opening of the EVEN® Hotel and Staybridge Suites® hotel in downtown Seattle. The hotels are adjacent to the Amazon headquarter campus and the new Google campus in the vibrant South Lake Union market of Seattle. South Lake Union is also a hub for life science and biotechnology organizations such as the Fred Hutchinson Cancer Research Center, the Allen Institute for Brain Science and the University of Washington School of Medicine. EVEN Hotels is the first hote...
StayNTouch Partners With Martin’s Hotels
StayNTouch Inc. | April 24, 2018
Belgium-based hotel group brings PMS mobility to its portfolio with StayNTouch's cloud-based PMS solutions Bethesda, MD – April 24, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has it has partnered with Belgium-based Martin's Hotels, with the deployment of its Rover PMS™ and Zest™ products to 13 of its 14 hotels: Martin's Rentmeestrij (Bilzen) Martin's Relais (Brugge) Martin's Brugge (Brugge) Martin's Brussels EU (Brussels) Martin's Chateau du Lac (Genval) Martin's Manoir (Genval) Martin's Louvain-la-Neuve (Louvain-la-Neuv...
ProfitSword Experiences Unprecedented Growth in First Quarter of 2018
ProfitSword, LLC | April 24, 2018
Leading provider of business intelligence and data management solutions to hospitality industry announces record setting Q1 sales momentum ORLANDO, Fla. – April 24, 2018 – ProfitSword, a leading developer of business intelligence and data integration software for the hotel industry, announces the addition of 126 properties from six hotel management companies to its current roster of hospitality customers during the first quarter of 2018. These numbers represent a 74 percent increase in growth rate over the prior year's sales pace, positioning ProfitSword as a leading provider in hospitality data management, as it continues ...
Hotel Equities Selected to Operate New Fairfield Inn & Suites by Marriott® Edmonton International Airport
Hotel Equities | April 23, 2018
ATLANTA, GA - (April 23, 2018) – Atlanta-based Hotel Equities (HE) announced its selection as the management firm for a new-build Fairfield Inn & Suites by Marriott-Edmonton International Airport located in Edmonton, Alberta. Owned by K5 Investment Group, LLC of Edmonton, AB. The 135-room property is currently under construction and scheduled to be completed first quarter 2019. Hotel Equities is honored to partner with the wonderful hotel and family. "The quality of the buildout is only surpassed by the commitment and integrity of the family," said Joe Reardon, Sr. Vice President of Business Development & Marketing for Hot...
In Partnership with Arabia Hotels, IHG Signs for Two New Build Hotels in Giza, Egypt
IHG | April 23, 2018
IHG (InterContinental Hotels Group), one of the world's leading hotel companies, announced the signing of two new hotels in Giza, Egypt - Holiday Inn Giza Sun Capital and Staybridge Suites Giza Sun Capital, in partnership with Arabia Hotels, a subsidiary of Arabia Holding. The announcement was made at the Arabian Travel Market 2018. The new development aligns with IHG's strategy for portfolio expansion across Middle East and North Africa (MENA), by strengthening the presence in primary markets. Scheduled to open in 2023, and with rooms directly overlooking the Pyramids, the 200-room Holiday Inn Giza Sun Capital and 150-rooms Staybridge ...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: April Edition
HEBS Digital | April 23, 2018
By Margaret Mastrogiacomo, Vice President Strategy This month, the latest digital innovations include new publishing features on Google My Business listings, the new Google Outstream Video Ad format, and new Instagram profile bio features. The industry is also abuzz with the fast-approaching launch of the GDPR. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed. 1. SEO: Google My Business now allows you to publish updates visible in search and Google maps. Google recently added the ability to create posts and updates on Google My Business listings. Posting through...
