Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Maestro Seeing Growth in the U.K. Hotel Market Due to All-In-One PMS, Unified Guest Experiences
Maestro | October 26, 2023
The web browser based cloud and on-premises all-in-one property-management system for independent hotels is bringing a mature, stable, and proven property-management system with advanced, flexible technology to hotels across Europe’s northwest mainland Markham, Ontario, October 26, 2023 — Coming off the heels of the Independent Hotel Show in London last week, Maestro PMS is seeing a surge of new business across the United Kingdom. Already the global provider of Web Browser based cloud and on-premises all-in-one property-management system for independent hotels is signing deals post event and the outlook for growth in this region shows ...
From Data to Dollars: How Visionary Hoteliers Are Upping Their Game With Data-Driven Insights
Aaron Shepherd | October 24, 2023
By Aaron Shepherd In the hospitality landscape, just like every other industry, the goal remains profitability. But the hospitality world faces intense competition, especially with the advent of digital platforms and alternative accommodations. For hoteliers, the challenge isn't just about offering a room – it's about creating memorable experiences, optimizing operations, and ensuring guests come back. All these elements converge on one key aspect: leveraging data for a competitive advantage. Data remains central, whether it’s enhancing the guest experience, streamlining operations, or tailoring offers. The prospects are enormous fo...
Juniper Preserve Resort Selects INTELITY Platform to Enhance Digital Guest Experience
INTELITY | October 24, 2023
The Central Oregon-based, wellness-focused property will elevate guests’ relaxation and streamline operations with a branded mobile app powered by the INTELITY platform and INTELITY’s GEMS staff-facing tools Los Angeles, CA (October 24, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced today a deal with Juniper Preserve Resort in Bend, Oregon. Located on the acclaimed Juniper Preserve Resort wellness community, the Juniper Lodge will take guest pampering and personalization one step further with the roll out of select INTELITY digital offerings, including a branded mob...
Travel Outlook’s Omnichannel Telephony Enhances Guest Service and Reduces Hotel Labor Expense
Travel Outlook The Premier Hotel Call Center | October 19, 2023
SANTA FE, NEW MEXICO (October 2023): In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. Travel Outlook understands that communication is the cornerstone of success in today's fast-paced business world, and their omnichannel telephony adapts to a hotel’s unique requirements and helps them stay ahead of the competition. The omnichannel system brings together the best of bo...
Maximizing Hotel Profitability by Connecting BI, Ops and Maintenance Software
Larry Mogelonsky | October 18, 2023
By Adam and Larry Mogelonsky If there’s one resounding message in the current world of hospitality technology, it is consolidation, consolidation and consolidation. That in itself can be a nail-biting process, but from our perspective as asset managers we want to highlight the new ways that hotels can unlock value once these integrations and data centralizations have been set up. While in the near past, a lot of our technology consultation work was focused on figuring out the proverbial ‘low-hanging fruit’ to therein derive a critical path for tech upgrades that will incrementally save on costs or free up the team’s time, now th...
Mews Demonstrates Outstanding Growth in the Ten Years Since First Customer
Mews | October 18, 2023
The innovative hotel tech company continues to see a huge uptake in their guest-centric vision of hospitality [PRAGUE, 18 October] – Mews, the industry-leading hospitality cloud, is celebrating 10 years since the very first hotel went live on its platform. The Emblem Prague Hotel was the first to embrace the new generation of hospitality and remains a Mews customer to this day. “It’s amazing how much Mews has changed in the decade since we onboarded with them,” said Helena Valtrova, General and Sales Manager at The Emblem Prague Hotel. “The platform is now even more sophisticated, with more features that save us time and prior...
Shiji Signs Global MSA With Marriott International for Infrasys Cloud POS
Shiji | October 17, 2023
Marriott International has signed a global contract with Shiji that will enable the expansion of Shiji’s Infrasys Cloud POS to Marriott hotels all over the world. CHEVY CHASE, Maryland, USA, October 17, 2023 - Shiji, the global hospitality technology innovator, announced today that a Master Service Agreement has been signed which will allow for expanded use of Infrasys Cloud Point-of-Sale (POS) in Marriott International hotels in Africa, Asia Pacific, the Caribbean and Latin America, Europe, and the Middle East. Infrasys Cloud POS is Shiji’s flagship POS, built for enterprise hotel companies as a cloud-based POS. Infrasys Clo...
Maestro to Showcase Its All-In-One Cloud or On-Premises PMS With Unified Guest Booking Journey at Independent Hotel Show London
Maestro | October 13, 2023
At the UK’s only trade event dedicated to the boutique and independent hotel sector, operators will experience a mature, stable, and proven property-management system with advanced, flexible technology; Visit Maestro at Stand 1530 at Olympia London Oct. 16-17 Markham, Ontario, October 13, 2023 — Next week at the Independent Hotel Show in London, Maestro PMS will play host to global hoteliers looking to learn more about the company’s Web Browser based cloud and on-premises all-in-one property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Operators interested...
Staying Within Budget in 2024: The eProcurement Advantage
Johannes Vocke | October 12, 2023
By Johannes Vocke Hoteliers know that guest experiences drive revenue. In recent years, leading hoteliers have responded to the pressure to leverage data to deliver more personalised, streamlined stays for their guests. But while hoteliers have been busy moving towards digital customer-facing solutions, they haven’t put as much energy into back-of-house (BOH) transformation. Accenture reports that 95 percent of travel companies are only focused on digital transformation in some parts of their business, but not all of them. Understanding guest data is a great way to drive top-line growth but to really boost the bottom line, hoteliers...
Shiji’s Enterprise Platform Powers Peninsula Hotels Into the Future of Luxury Hospitality
Shiji | October 10, 2023
Multiple Peninsula Hotels have implemented the Shiji Enterprise Platform to improve operational efficiency and significantly enhance the guest experience. BERLIN, Germany, October 10, 2023 – Shiji, the global hospitality technology innovator, announced the comprehensive and rapid implementation of its next-generation PMS, sitting upon the Shiji Enterprise Platform, across multiple Peninsula Hotels. This significant transition marks a new chapter in a longstanding, 25-year partnership between Shiji and The Hongkong and Shanghai Hotels (HSH), reaffirming their mutual commitment to technological innovation and exceptional service. The l...
North Yorkshire’s Luxurious Rudding Park Spa Hotel Improves Operational Transparency and Efficiency Using Maestro All-In-One PMS
Maestro | October 10, 2023
The 300-acre Rudding Park centralized its operations under a single database accessible through the cloud, simplifying the property’s daily operations and improving revenue; Visit Maestro at the Independent Hotel Show in London October 16-17 in Stand 1530 MARKHAM, Ontario, October 10, 2023 — Rudding Park, a privately owned luxury spa and golf resort in Harrogate, North Yorkshire, England, has taken great strides to invest in technology and keep pace with new operational challenges. The resort offers 90 guestrooms and suites, a destination spa, two restaurants, a kitchen garden, a private cinema, two golf courses, and multiple meetings...
Cendyn Doubles Down on the Future of CRM With Strategic Acquisition of PUSHTech
Cendyn | October 10, 2023
Barcelona, Spain, 10 October 2023 – Cendyn, a catalyst for digital transformation in the hospitality industry, is thrilled to announce its strategic acquisition of PUSHTech, a pioneering force in hotel Customer Relationship Management (CRM) services and marketing automation technology. This milestone solidifies Cendyn's commitment to investing in the future of CRM by doubling down investment in innovation, customer-centric solutions, and the empowerment of hoteliers to optimize revenue streams through advanced CRM strategies. PUSHTech is a cloud-based Customer Data Platform (CDP) and CRM platform that offers an integrated solution for the...
Mews Acquires Nomi to Accelerate AI Guest Experiences and Personalization
Mews | October 4, 2023
[4th October, Nashville, Tenn.] — Mews, the industry-leading hospitality cloud, has today announced its acquisition of Nomi, a Nashville-based hospitality startup, as it continues focusing on its mission to enable remarkable guest experiences. Nomi will be included within Mews Guest Journey, empowering hoteliers to provide a hyper-personalized experience for guests. Founded in 2021, the Nomi team has developed a local tour guide for travelers, using predictive analytics and AI to respond to recommendation requests while considering the personality type of each user, unique preferences, interests and needs. For hotels, Nomi delivers real-ti...
Historic Windermere House Swaps ‘Dinosaur’ Software for Enterprise Accounting Solution
Aptech Computer Systems, Inc. | October 3, 2023
PITTSBURGH, October 3, 2023 – Overlooking Lake Rosseau since 1870, the iconic Victorian landmark Windermere House needed to modernize its accounting and back-office functions in keeping with its status as Muskoka’s premiere hotel and resort. Management company B•Hospitality tapped Aptech’s PVNG enterprise accounting solution to keep the property’s accounting and financial systems on the same page internally and companywide as B•Hospitality prepares for further growth. “Shortly after acquiring ownership of this iconic resort earlier this year, we discovered that several of our systems, including our back-office accounting syst...
Ditch Your Legacy System: A Case for Making Your Hotel PMS a Strategic, Profit-Generating Asset
Steve Lapekas | September 27, 2023
By Steve Lapekas “You have to spend money to make money” – this advice that most of us will encounter at some point in our lives, especially regarding business. But as any successful business owner can surely tell you, strategically spending money is only half of the equation. In fact, most books or experts that promise to provide an easy-to-follow blueprint to financial success will inevitably start with one critical suggestion: save money and avoid unnecessary spending and debt. Simply put, “you have to save money to make money.” This becomes even more imperative when we focus on industries that historically operate on razor-th...
How Sharing Information Between Hotel Departments Via Tech Is Changing the Future of Hospitality
Warren Dehan | September 26, 2023
Hotels are breaking down the walls between departments and improving their knowledge and situational awareness of the marketplace — powered by PMS technology By Warren Dehan Hoteliers have become accustomed to seeking excellence within each department, with each group internally supporting the other through consistency and diligence. However, today’s operations call for greater collaboration than in years past. Individual workers today have much greater responsibility and face more scrutiny from managers and guests. Hotel workers are expected to oversee multiple aspects of hospitality simultaneously, and roles spanning multiple depart...
When It Comes to Technology, Should Hotels Look for Form or Function?
Bob Palloni | September 12, 2023
Why unlocking success comes down to choosing proven systems, not bright shiny objects By Bob Palloni The hotel industry is in a constant state of evolution, shaped by advancements in almost everything we use: from online travel platforms to the pervasive influence of social media on how people discover and book accommodations. As a result, the need for reliable and efficient technology, including a Property Management System (PMS) has become more critical than ever before. Amidst the continuous influx of new and innovative tools that reshape the travel and hotel sector, the task of determining which solutions are truly essential an...
Amadeus’ Latest iHotelier® StayPlus Capabilities Enable Curated Hotel Experiences That Drive Profitability
amadeus | September 12, 2023
The industry leading central reservations system and booking engine offers a strategic set of integrated capabilities for hotels to capture and convert more bookings September 12, 2023— The rising need for hotels to generate more revenue-enhancing opportunities that go beyond guest rooms has contributed to demand for a central reservations system (CRS) and booking engine that is simple, intuitive, and has the power to personalize guest experiences. Today, Amadeus is proud to introduce iHotelier StayPlus™ – an innovative set of capabilities that empower hoteliers to create curated guest experiences and manage promotions all in one ea...
Travel Outlook Partners With Thrio to Advance the Travel Industry Customer Service Experience
Travel Outlook The Premier Hotel Call Center | September 7, 2023
With Thrio's Revolutionary Cloud Contact Center Technology, Travel Outlook Is Taking Consumer Reservations and Customer Service to the Next Level SANTA FE, NEW MEXICO (September 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact center platform that’s making waves in the customer service industry. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a unique, industry-leading sales approach developed exclusively by KTN to train their reservations specialists. With the KTN system, Travel Outlook closes up to ...
Whistle for Cloudbeds Expands Worldwide
CLOUDBEDS | September 6, 2023
Lodging businesses worldwide can now engage guests at every step of their journey using Cloudbeds’ industry-leading guest communication platform. San Diego, California — Sept. 06, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced the worldwide availability of Whistle for Cloudbeds, the company’s award-winning guest communication platform. Integrated directly with the Cloudbeds Platform, Whistle for Cloudbeds gives properties the tools to drive incremental revenue, increase guest satisfaction, streamline internal operations, a...
The Power of Choice: Pick Your Room, Packaging, and Profitability Drive Revenue and Delight Guests
Aaron Shepherd | September 6, 2023
By Aaron Shepherd If you take a trip to your local bakery and – after a moment in line spent surveying the mouth-watering array of carefully curated treats – ask for one of the tarts at the front of the display, the cashier will most likely reply with, “Which one?”. Suppose you are a remote worker who occasionally frequents your company’s nearby office by booking a desk using a tool like SpaceIQ. In that case, you are prompted to choose your desired section and the specific desk you want. When purchasing tickets for a new, highly-anticipated release at most movie theaters, you are presented with a theater seating chart that allow...
Rethinking Hospitality’s Approach to the Workforce: Unifocus White Paper Tackles Staffing Shortages and Rising Costs
Unifocus | September 6, 2023
Special report provides practical tips for addressing the industry’s key challenges DALLAS, TX – Sept. 6, 2023 – Unifocus, the leading provider of workforce management systems to the hotel and hospitality industry, published a proprietary study offering insights into the hotel industry’s ongoing labor shortage and how operators can adapt to achieve and maintain efficiency and profitability. “The Hotelier’s Definitive Guide to Success Amid Staffing Shortages” provides new ways to control costs, optimize staffing efficiency, and reduce turnover to create a sustainable, predictable operations ecosystem. The white paper outlin...
VAI Resort Taps Hapi and Salesforce to Deliver Hyper-Personalized Guest Experiences
HAPI | August 31, 2023
One-of-a-kind desert oasis in Glendale, Arizona, featuring an 1,100-room luxury hotel, will deploy Hapi Guest to personalize the guest experience across all areas of the resort. MIAMI and GLENDALE, Ariz., August 31, 2023 – VAI Resort, a $1 billion, 60-acre oasis featuring a 1,100-room luxury hotel scheduled to open in 2024 in Glendale, Arizona, has partnered with Hapi and Salesforce to personalize and differentiate guest service across the entire resort. The VAI operating team has selected Hapi Guest, a suite of hospitality-ready tools and configurations built for Salesforce CRM, to power a groundbreaking 360-degree personalized guest...
From Clicks to Reservations: How Google Ads Integration Elevates Your Direct Booking Strategy
Cendyn | August 29, 2023
In the age of digital transformation, the hospitality industry has witnessed a significant shift in how travelers plan and book their accommodations. Hoteliers are turning to various online strategies to capture the attention of potential guests, and Google Ads has emerged as a game-changing tool in their arsenal. Searching for desired hotels on the search engine has always been a part of the customer journey, and that is why it is crucial for the hotels to appear as the top result of their prospective customer’s search results. Google Ads, formally known as Google AdWords, is a powerful online advertising platform that allows busi...
