Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Suncadia Resort, A Destination Hotel, Appoints Jacob Brenchley as Executive Chef
Suncadia Resort, A Destination Hotel | March 12, 2018
CLE ELUM, WA – February 12, 2018 – Suncadia Resort, A Destination Hotel, located 80 miles east of Seattle, is pleased to announce the appointment of Jacob Brenchley to Executive Chef. As Executive Chef, Brenchley will oversee all of the resorts restaurants and culinary staff, while ensuring guests dining satisfaction. Brenchley, a member of the James Beard Association, was most recently the Executive Chef at Reunion Resort in Kissimmee, FL. Starting his career more than 15 years ago; Brenchley has honed his culinary expertise while working at several upscale restaurants in Orlando and Indiana. Brenchley was the Corporate Exe...
The Cool Hoxtons Partner With Knowcross
Knowcross | March 12, 2018
London, March 12, 2018 – KNOWCROSS, the global leader in providing software solutions for hospitality operations, is thrilled to announce its partnership with The Hoxton Group. The luxury group looks to accomplish both service and operational excellence across its hotels with this association. In all the Hoxton hotels i.e. Hoxton Shoreditch, Hoxton Holborn, Hoxton Amsterdam and Hoxton Paris, the Knowcross platform has been implemented in a way that facilitates automatic handling of guest requests, complaints and maintenance jobs, helps in capturing, tracking and significantly reducing service breakdowns and automates daily houseke...
Winning the Direct Booking: Combat the Effect of Airbnb on Your Hotel’s Bottom Line
HEBS DIGITAL | March 12, 2018
By Margaret Mastrogiacomo and Max Starkov Background: Recently Airbnb announced the formation of a technology partnership with SiteMinder, a cloud-based channel management platform used by more than 28,000 hotels around the world. Now, hotels that use SiteMinder and meet certain criteria from Airbnb can easily list their inventory on Airbnb.com. This includes real-time availability, rates, and content on Airbnb thanks to this new partnership. If there were any doubt as to Airbnb's true intentions of entering the OTA space and start aggressively competing with online travel agency giants such as Booking.com and Expedia, they need to be l...
From Dreaming to Booking Part II: How to Capitalize on the Dreaming Phase of the Travel Planning Journey
HEBS Digital | March 8, 2018
By Margaret Mastrogiacomo, VP Strategy This article is part two in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments and increasing direct bookings throughout every stage of the travel planning journey. This article focuses on the first stage of travel planning: the dreaming phase. Let's face it. We all understand the need for our next vacation, and some of us may even be counting down the days. But as hotel marketers, how do we reach potential guests at the very beginning stage of the travel planning journey? Is reaching travelers early in the process important? And even more significan...
Agilysys to Highlight Next-Generation Hospitality Software Solutions at HT-NEXT in San Diego
Agilysys | March 8, 2018
HT-NEXT Conference to Focus on the Role of Technology in Delivery of Superior Guest Experiences ALPHARETTA, GA. — March 8, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the company will exhibit at HT-NEXT on March 12-14, 2018 in San Diego, showcasing its innovative hospitality solutions that improve operational efficiency, increase revenue and deliver a superior guest experience. The annual conference combines Hospitality Technology's Hotel Technology Forum and HTNG's North American Conference, creating a must-attend educa...
Bridge as a Niche Opportunity for Hotels
Larry Mogelonsky | March 7, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Anyone who's met me knows how crazy I am for the game of duplicate bridge. Our local club is honored to have Isadore Sharp of Four Seasons fame as one of our midweek, afternoon regulars. For those unfamiliar with the game, duplicate bridge involves multiple teams of two (or four) taking a crack at the same series of card deals, the winners being those who do the most with what they're dealt. Importantly, I'm far from the only avid player. In fact, the game's popularity is growing at a considerate rate, so much so that many clubs are now looking for new facilities to host their e...
White Lodging Names Niels Vuijsters as General Manager for Le Méridien Denver Downtown and AC Hotel Denver Downtown
White Lodging | March 7, 2018
DENVER, CO (March 7, 2018) – White Lodging is pleased to announce the appointment of Niels Vuijsters as new Dual General Manager of the Le Méridien Denver Downtown and AC Hotel Denver Downtown. Vuijsters brings two decades of hospitality experience to the dual-branded hotels, which opened in September of 2017 as the first physical representation of the Marriott and Starwood merger. "My career began at a Le Méridien property in Amsterdam, and I couldn't be happier to be returning to the fold in the Mile High City," Vuijsters said. "Both AC Hotels and Le Méridien are renowned brands that represent the very best ...
Hotel Equities Adds Four Points by Sheraton in York, Pennsylvania to Management Portfolio
Hotel Equities | March 6, 2018
ATLANTA, GA (March 6, 2018) – Atlanta-based Hotel Equities (HE) recently added the management of the Four Points by Sheraton in York, Pennsylvania. Located at 1650 Toronita Street and serving the business district on the city's north side, the hotel is Hotel Equities' first in the state of Pennsylvania. Sky Points Hospitality, LLC owns the 146-room property and plans a renovation. "We're excited to add another Four Points by Sheraton hotel to our growing portfolio and partner with P'tosh Hotels as we continue our growth in the northeast." said Joe Reardon, Sr. Vice President of Business Development and Marketing for Hotel Equities...
Duetto and Protel Announce Technology Partnership
protel | March 6, 2018
Integration enables protel's customer base to deliver personalised pricing and real time reporting via Duetto's Revenue Strategy Platform. San Francisco, 6 March, 2018 — Duetto, hospitality's only Revenue Strategy Platform, and protel hotelsoftware GmbH, provider of on-site and cloud-based advanced property management systems (PMS), have today announced a technology integration to enable the whole of the protel customer base to connect into Duetto's platform of revenue solutions using a standardized and highly efficient enterprise bus solution, protel I/O. protel offers technology and service solutions for the hospitality industry...
Two Roads Hospitality Assumes Management of L’Auberge de Sedona and Orchards Inn as Part of Destination Hotels Collection
Destination Hotels | March 5, 2018
DENVER, CO. – March 5, 2018 – Two Roads Hospitality, the international lifestyle company featuring an unrivaled collection of truly individual hotels, resorts and vacation residences, has assumed management of L'Auberge de Sedona and Orchards Inn as part of its Destination Hotels collection. Surrounded by Sedona's celebrated Red Rock Country, the properties are located nearby revered recreational areas including the Coconino National Forest, Oak Creek Canyon and the Grand Canyon. "L'Auberge de Sedona and Orchards Inn are two of the Southwest's foremost retreats," says Jamie Sabatier, Chief Executive Officer of Two Roads Hosp...
BENCHMARK®, a global hospitality company, Names Alex Gillan Winner of the Chairman’s Award of Excellence
March 5, 2018
Red Cross Volunteer is Guest Agent at The Heldrich in New Brunswick, NJ The Woodlands (Houston), Texas, March 2018 … Burt Cabañas, founder & chairman of BENCHMARK®, a global hospitality company, announces that Alex Gillan, a guest service agent at The Heldrich in New Brunswick, New Jersey, is the recipient of the Chairman's Award of Excellence. The annual award recognizes a Benchmark employee who has exhibited extraordinary service throughout the previous year, actively demonstrating the company's "Be the Difference" culture. Mr. Gillan was nominated for the Award of Excellence by Stacy Martin, a Benchmark executiv...
AccorHotels Plans Groundbreaking of Novotel Mexico City With Construction to Begin Later in 2018
Novotel Hotels, Suites & Resorts | March 5, 2018
MEXICO CITY, MEXICO - March 5, 2018 - AccorHotels announced the upcoming groundbreaking of Novotel Mexico City Insurgentes (WTC.) Construction will begin during the second half of 2018 and the property is scheduled to open in 2020. The new hotel will be situated in front of the World Trade Center Mexico City (WTC), one of the most significant business areas in Mexico City, which welcomes approximately four million visitors a year, and hosts more than a thousand national and international events annually, ranging from conventions to seminars and workshops. "We are pleased to announce the addition of Novotel Mexico City Insurgentes (...
Pebblebrook Hotel Trust Introduces 6th Annual Pebby Award Winners
Pebblebrook Hotel Trust | March 5, 2018
HOLLYWOOD, Calif.--Pebblebrook Hotel Trust (NYSE: PEB) (the "Company") today announced the winners of its sixth annual Pebby Awards. The Pebby Award winners were chosen for their outstanding accomplishments in 2017, as determined by the Company. "Our Pebby awards seek to honor the tremendous achievement and extraordinary leadership by our hotel management teams in 2017," noted Jon Bortz, Chairman, President and Chief Executive Officer of Pebblebrook Hotel Trust. "Although many of our properties turned in exceptional performances this year, these award winners stood a head above the rest in accomplishing the sustained operational excelle...
Radisson Hotel Group Introduces Radisson Collection A Premium Lifestyle Hotel Brand
Radisson Collection | March 5, 2018
Brussels, Minneapolis, Singapore - March 5, 2018 - The newly rebranded Radisson Hotel GroupTM announces Radisson CollectionTM, a premium collection of exceptional hotels in landmark locations. Driven by consumer demand for individuality and more personalized experiences, Radisson Collection brings together the finest hotels in the Radisson Hotel Group portfolio. 14 hotels are confirmed to join the collection following the launch. Each hotel feels authentic to its location and offers the ultimate model for contemporary living. Radisson Collection hotels are united by exceptional design and experiences across dining, fitness, wellness and...
Carlson Rezidor Hotel Group Rebrands to Radisson Hotel Group
Radisson Hotel Group | March 5, 2018
A new brand identity heralds a new era for the company Brussels, Minneapolis, Singapore - March 5, 2018 - Carlson Rezidor Hotel Group announces its rebranding to Radisson Hotel Group, effective immediately, at the International Hotel Investment Forum (IHIF) in Berlin. The new identity leverages the powerful, international brand equity of the Radisson name to drive awareness in the marketplace, increase marketing efficiency across the global portfolio and offer exceptional experiences to make Every Moment Matter for guests, owners and talent. Every Moment Matters will be the new signature service philosophy of the company and all its hot...
NewcrestImage Opens New Dual-Branded TownePlace Suites & SpringHill Suites Hotels in New Orleans
NewcrestImage | March 2, 2018
NewcrestImage has opened a new dual-branded hotel at 1600 Canal Street in New Orleans. The 13-floor building, constructed in 1960 but vacant since 2005, has undergone a major renovation to feature two Marriott brands -- a 105-room TownePlace Suites and a 74-room SpringHill Suites. The property is strategically located at the intersection of Interstate 10, just nine blocks from the historic French Quarter district. It is adjacent across the interstate highway to the city's 1,500-acre, $1.2 billion BioDistrict, which is a state-supported economic development area that serves as a model of collaboration in health care and research between ...
DiamondRock Acquires The Landing Resort & Spa in Lake Tahoe, California for $42 Million, or $545,000 Per Key
DiamondRock Hospitality | March 2, 2018
BETHESDA, Md., March 1, 2018 -- DiamondRock Hospitality Company (the "Company") (NYSE: DRH) today announced that it has acquired The Landing Resort & Spa ("The Landing" or "Resort"), a luxury resort in Lake Tahoe, California, for $42 million, or $545,000 per key. The acquisition represents a 7% yield on 2017 Hotel Adjusted EBITDA. The Landing Resort & Spa is a premier luxury resort with one of the best locations in Lake Tahoe. The Landing was ranked as a TripAdvisor Traveler's Choice Award Top 20 Hotel in the US and Condé Nast Readers' Choice Award #1 resort in Northern California in ...
Two Roads Hospitality Selected as Operator of New York City’s Park South Hotel
Joie de Vivre Hotels | March 1, 2018
DENVER, CO. – March 1, 2018 - Two Roads Hospitality, the international lifestyle company featuring an unrivaled collection of truly individual hotels, resorts and vacation residences, has assumed management of Park South Hotel in New York City as part of its Joie de Vivre Hotels brand. The 131-key boutique hotel and culinary destination is situated in the city's NoMad neighborhood on 28th Street between Park Avenue South and Lexington Avenue, steps from the iconic Madison Square Park and various cultural attractions. "We couldn't be more thrilled to welcome Park South Hotel into our beloved Joie de Vivre collection as the brand's ...
AccorHotels Initiates Sale of Majority Stake in AccorInvest
AccorHotels | March 1, 2018
AccorHotels announces that it has signed agreements with a group of international investors with a view to sell a majority of the capital of AccorInvest. Under the terms of the agreements, AccorHotels would initially sell 55% of AccorInvest to Sovereign Funds, namely the Public Investment Fund (PIF) and GIC, Institutional Investors, namely Credit Agricole Assurances, Colony NorthStar and Amundi, and other investors. For AccorHotels, the sale would result in a cash contribution of €4.4 billion. Sébastien Bazin, Chairman and Chief Executive Officer of AccorHotels, said: "These agreements represent a key milestone for the ...
BENCHMARK®, a global hospitality company, Expands in Midwest Adds The Abbey Resort and Avani Spa, Lake Geneva, Wisconsin
The Abbey Resort and Avani Spa | March 1, 2018
A Benchmark Resorts & Hotels Property The Woodlands (Houston), Texas, March 1, 2018 … BENCHMARK®, a global hospitality company, is expanding its presence in the Midwest by adding The Abbey Resort and Avani Spa to its Benchmark Resorts and Hotels® brand portfolio. Set on 90 wooded acres along the shores of Geneva Lake, the year-round resort draws vacationers, corporate groups and sports enthusiasts to its scenic location. Situated in Fontana-on-Geneva Lake, just 75 miles from downtown Chicago and 45 miles from Milwaukee, the area has a long history as a vacation retreat for wealthy industrialists and is known for its q...
IDeaS and protel Expand Partnership to Cloud Enable the Hotel Technology Stack
protel | March 1, 2018
Leading solution providers in revenue and property management expand their partnership to deliver a flexible, secure and integrated cloud platform Tweet: @IDeaS_RevOpt & @protel have expanded their partnership to empower hotels to break free from disparate systems operating in isolation to unite valuable data sources. https://ideas.com/news MINNEAPOLIS, March 1, 2018 – Cloud technology and next-level integrations are accelerating the hospitality industry's ability to access, store and leverage data across multiple systems. Since 2005, IDeaS Revenue Solutions, the leading provider of revenue management solutions (RMS) and advis...
Hyatt and Tianfu Minyoun Hospitality Join Forces for 50 Hyatt Place and Hyatt House in China Over the Next Five Years
Minyoun Hospitality | February 28, 2018
CHICAGO--Tianfu Minyoun Hospitality (Tianfu Minyoun) and Hyatt Hotels Corporation (NYSE: H) today announced that Hyatt and Tianfu Minyoun entered into a strategic development agreement to drive the expansion of Hyatt Place and Hyatt House hotels in China. The franchise agreements for the first three Hyatt-branded hotels under this strategic development agreement were also signed on the same day. As leading hospitality companies in China and the United States, Tianfu Minyoun and Hyatt will bring together their resources and leverage their respective strengths for the development of Hyatt Place and Hyatt House hotels, with plans to bring ...
Harbor Club St. Lucia Signs With Hilton to Join Curio Collection in April 2018
Curio Collection by Hilton | February 28, 2018
GROS ISLET, St. Lucia and MCLEAN, Va. – Feb. 28, 2018 – Hilton (NYSE: HLT) today announces the signing of Harbor Club St. Lucia, Curio Collection by Hilton, the brand's first property on the island and a welcomed addition to Hilton's expanding portfolio in the Caribbean. Owned by The Harbor Club Ltd., the nautically-inspired hotel is set to join Curio Collection by Hilton in April 2018. The property features 115 spacious cabin-style rooms and suites, 10 bars and dining outlets, four swimming pools, a spa, world class gym and meeting space. "As our first Curio Collection by Hilton property in St. Lucia, the signing of Harbor ...
BENCHMARK Appoints Nicole Considine Director of Sales & Marketing for Delta Hotels – Marriott Dallas Allen & Watters Creek Convention Center
February 28, 2018
The Woodlands (Houston), Texas, February 2018 … BENCHMARK®, a global hospitality company, has named Nicole Considine director of sales and marketing for Delta Hotels - Marriott Dallas Allen & Watters Creek Convention Center, a Benchmark Resorts & Hotels property currently under construction in Allen, Texas, north of Dallas. The Four Star, full-service hotel and convention center is scheduled to open in January of 2019. Stacy Martin, general manager made the announcement. "It is a pleasure to welcome Nicole to our property and to Benchmark," said Ms. Martin. "She brings award-winning sales and marketing leadership skil...
