Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
HEBS Digital Wins 5 WebAwards for Industry-Leading Technology and Design
HEBS Digital | September 21, 2017
New York, NY – September 21, 2017 – HEBS Digital has won five WebAwards from the Web Marketing Association in the Hotel and Lodging category, including two Hotel and Lodging Standard of Excellence awards and 3 Outstanding Website awards. The firm that provides best-of-class hotel technology and solutions fundamental to engaging and acquiring hotel guests, increasing direct bookings, and lowering acquisition and distribution costs is proud to be included on the list of 2017 WebAward winners. HEBS Digital received the following WebAwards: Outstanding Website – Hotel and Lodging: Atton Hotels - the leading chain of loca...
Two Roads Hospitality Converting Historic Baltimore Building to Joie de Vivre’s Hotel Revival at Mount Vernon Place
Joie de Vivre Hotels | September 21, 2017
DENVER, Colorado – September 21, 2017 – Two Roads Hospitality has announced its newest Joie de Vivre property, Revival at Mount Vernon Place, is set to open in early 2018 in the heart of Baltimore's historic Mount Vernon neighborhood – the nationally-registered cultural center of the city where you'll find well-preserved, 19th-century architecture and the original Washington Monument. The 107-room, 14-story hotel, developed by Denver-based real estate company nuovoRE, will be housed in a historic building dating back to 1929, which resides on land formerly owned by the President of Baltimore & Ohio (B&O Railroa...
Benchmark’s Wanderlust Lifestyle Travel Guide Takes Top Honors in “Best Digital Marketing Campaign” Category at the 2017 INDIE Awards
September 21, 2017
Independent Lodging Congress Award Recognizes Innovation, Sense of Place, Spirit to Serve The Woodlands (Houston), Texas, September 2017 … BENCHMARK®, a global hospitality company, is the winner of the prestigious 2017 INDIE Award for the "Best Digital Marketing Campaign" from the Independent Lodging Congress. The INDIE Awards recognize independent hospitality enterprises, celebrating those independently-branded hotels and hospitality professionals who have created a path to success through innovation, a sense of place, and a spirit to serve. "We are extremely pleased that our innovative Wanderlust Lifestyle Tr...
Accor: What Will be the Hotel Room of the Future?
Accorhotels | September 20, 2017
Accorhotels has made an interactive hotel room timeline inspired by the last century's evolutions Travel through time with a hotel room and immerse yourself in the Roaring Twenties or in the modern style the future may bring. To every era its own style, to every style its own room. Record player or wireless speaker? Little in common between the twenties shiny rooms and the flashy and geometric style of the sixties! It is not only the design, but also the rooms' equipment that evolved. While the beginning of the century's petroleum lamps were not easy to maintain, today we can turn on the light with a clap of hands. A beep can op...
Sage Hospitality Appoints Scott Sloan as General Manager of The Elizabeth Opening Soon in Fort Collins, Colorado
The Elizabeth Hotel | September 20, 2017
FORT COLLINS, COLO. – September 20, 2017 – The Elizabeth, Fort Collins' highly-anticipated hotel, set to open this fall in the center of Old Town, announces the appointment of Scott Sloan as general manager. Scott will lead the new Autograph Collection hotel, developed by McWHINNEY, a Colorado-based national real estate development company and Sage Hospitality, a national developer and the hotel's operator. Sloan, who has been with Sage Hospitality for the last 12 years, is a 28-year veteran of the hospitality industry. Throughout his career, he has held an impressive track record at each of the hotels he has managed by driv...
Creativity Is a Drug the Hotel Industry Cannot Live Without
Georges Panayotis | September 20, 2017
By Georges Panayotis Enthusiasm lies at the foundation of all progress. Henry Ford, a spearhead of the Industrial Revolution, showed the way to progress more than a century ago with this maxim. Society evolves more and more rapidly; we cannot predict the evolutions that will upset the hotel industry of tomorrow, we can, however, be certain they will happen. We know that new products will be developed, and new procedures and new organizations will come to the fore. Artificial intelligence and automatization will change the role humans play and how they work. They will lighten the cost of operations. Accommodations will be more ecological...
Maestro PMS Integrated Guest Loyalty System Gives Independent Property Groups A Brand Loyalty Advantage
Maestro PMS | September 20, 2017
Luxury Independents Attract Corporate and Leisure Guests With Rewards That Add Up to Family Vacations; Golf Holidays Markham, Ontario – September 20, 2017 – Successful independents know they need a healthy mix of repeat corporate business and leisure guests for a strong bottom line. With over 37 years serving the independent market, Maestro PMS knows this too. That is why it developed a powerful, easy-to-use Guest Loyalty System that automates the point tracking and reward redemption guests value and that simplifies guest recognition at every touch point. The Inn at Harbor Shores is a luxury independent resort in St. Joseph,...
Raising Awareness for the Physical Demands of Being a Housekeeper
Larry Mogelonsky | September 20, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Every hotelier knows that housekeeping is a vital aspect of any property's operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard. Even though we all know how important the role of the housekeeper is, seldom do we managers know how to actually do what they do so that we can truly empathize with the issues they encounter on a daily basis. I decided to change that by spending a day working alongside (shadowing, really) an experienced team member of a luxury hotel property. I was asked not to reveal the name of t...
Must-Read Whitepaper Available: The Smart Hotelier’s Guide to 2018 Digital Marketing & Technology Budget Planning
the Authors and HEBS Digital | September 20, 2017
Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about any major upgrades your property needs to take in its digital technology and marketing strategy. The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning whitepaper is created every year to guide hoteliers on the budgeting process by outlining the tools needed to engage, acquire, and covert travel consumers, as well as enhance the on-property guest experience, and inspire guests to book a future stay. Here is a ...
Unifying Fragmented Hotel Systems and Data Now an Achievable Goal Says New Study
Agilysys | September 20, 2017
New Agilysys Sponsored Research Provides Insights for Hoteliers Looking for Next-Generation PMS Technology ALPHARETTA, GA. — Sep. 20, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the availability of The 2017 Smart Decision Guide™ to Hotel Property Management Systems. Based on extensive research conducted by Starfleet Research, the eBook illustrates how next-generation property management systems are helping to break down the solution and data siloes that prevent hotels from delivering a winning guest experience. Accordin...
Distinguished ARIA Resort & Casino Boosts Operational Efficiencies by Upgrading their InvoTech Uniform Management System
InvoTech Systems, Inc. | September 19, 2017
The InvoTech Uniform System at the Aria Resort & Casino was Upgraded with the Latest UHF-RFID technology for the Most Efficient Uniform Department Operations LOS ANGELES, CA – September 20, 2017 -- InvoTech Systems, Inc., the leading provider of linen, laundry and uniform inventory management solutions for hotels, casinos, resorts, and theme parks worldwide, announced that the Aria Resort & Casino has upgraded its existing InvoTech Uniform System with the latest UHF-RFID technology for even more efficient operations. The InvoTech Uniform System at the Aria manages uniforms for approximately 7,500 employees. InvoTech System...
White Lodging Opens Dual-Branded Le Méridien and AC Hotels by Marriott in Denver, Colorado
White Lodging | September 19, 2017
BETHESDA, Md., Sept. 19, 2017 -- Marriott International, Inc. today announced the anticipated opening of the dual-branded hotel development in downtown Denver, bringing two lauded European-inspired brands to the city: Le Méridien and AC Hotels by Marriott. The 20-story development features a 272-room Le Méridien Hotel and a 223-room AC Hotel by Marriott, owned and managed by White Lodging Services Corporation. "We're really excited to be a part of this dual-branded property opening with Le Méridien, which represents the bringing together of two great European-rooted brands under one roof," said Benoit ...
Meyer Jabara Hotels to Operate Cambria South Boston
Meyer Jabara Hotels | September 19, 2017
Scheduled to open in the first quarter of 2019, this new construction hotel is the second property for MJH in Boston and the first Cambria to enter the South Boston market [Danbury, Conn., September 19, 2017]—Strengthening its presence in the Boston hotel market, Meyer Jabara Hotels (MJH) has been selected by City Point Capital to operate a new Cambria Hotel in South Boston, scheduled to open first quarter 2019. The 159-room hotel (part of the "14 WEST Broadway" condominium complex), is close to the Boston Convention & Exposition Center, Boston Seaport and Boston's South End, featuring 1,567 square feet of meeting space. The f...
The Power of Integrated Back Office Solution for Hotels and Hotel Chains
Deepak Chauhan | September 19, 2017
by Deepak Chauhan Any organization that offers great service or quality products typically has some great work going on behind the scenes. For the hotel industry, this often largely involves an I.T. department that ensures the hotel management system is reliable, HR office that recruits the best talents, and more importantly; a hotel accounting software that ensures secure and reliable financial management. All these functions fall under the back office. Just how crucial is back office for a hotel or hotel chain? Every strategic decision that determines the very survival of the business is made within the back office. This underscores ...
Dream Hotel Group Appoints Luisa Marciano as Vice President of Human Resources
Dream Hotel Group | September 18, 2017
NEW YORK, NY (September 18, 2017) – Renowned hotel brand and management company Dream Hotel Group announces the appointment of Luisa Marciano to Vice President of Human Resources. In this role, Ms. Marciano will be responsible for developing, delivering and promoting best practices in human resource management for Dream Hotel Group and its portfolio of brands. She will oversee all human resources operations, including organizational development, talent management and development, employee relations, talent acquisition, compensation and benefits, as well as executive HR analytics, at new and existing locations across all Dream Hote...
Boutique Hotels See Airbnb as Potential Distribution Channel
Nancy Huang | September 18, 2017
By Nancy Huang Airbnb's founder Brian Chesky recently said on Twitter that 15,000 boutique hotels have a listing on the platform since being allowed to join last November. At first glance, hotels advertising on Airbnb might seem an unlikely relationship. After all, the company is frequently claimed to represent a growing threat to the hotel industry, winning the loyalty of travelers and stealing market share. But a strong contingent of hotels see the partnership as a potentially fruitful one. There are still stringent rules about the kind of properties allowed to appear on Airbnb. For instance, a hotel has to have 25 or fewer rooms. St...
How to Keep the Heart of Your Hotel Beating
Margaret Ady | September 18, 2017
By Margaret Ady Julia Child called the kitchen "the beating heart of the household." Cooking is essential to our lives. Though we can get away with being disorganized in the kitchen, everything flows better when there is a clear, logical place for all of the tools and when you understand how they all work together because no one tool does everything on its own. Technology is the beating heart of the hotel. Without a PMS, how would we even begin to serve guests? Without distribution channels, how would guests book rooms? Without a CRM, how would we create loyalty? Right now, most hotels get away with disorganized technology, be...
NewcrestImage Opens New 226-Room Embassy Suites in Downtown Amarillo, Texas
NewcrestImage | September 14, 2017
The face of downtown Amarillo has a vibrant new addition with the opening of the upscale Embassy Suites hotel directly across the street from the Amarillo Civic Center and adjacent to the Globe News Center of Performing Arts. The deluxe amenities and services of the new hotel include 226 one-bedroom and studio suites; 18,000 square feet of meeting space; a 10,000 square-foot ballroom; an indoor swimming pool; and a high-end restaurant and lounge. A 750-space parking garage is located immediately adjacent to the hotel's south side. Next to the garage, a 220,000 square-foot multi-purpose event center is planned pending Amarillo's acquisit...
Hotel Equities Appoints Polly Ann Elliott as Area Director of Sales in Charleston, South Carolina
Fairfield Inn & Suites Charleston Airport / Convention Center | September 14, 2017
CHARLESTON, S.C., Sept. 14, 2017 -- Atlanta-based hospitality management group Hotel Equities recently named Polly Ann Elliott as the Area Director of Sales for its properties in Charleston, South Carolina, including the Fairfield Inn & Suites Charleston Airport / Convention Center. In addition to the conveniently located Charleston South Carolina airport hotel, Ms. Elliott now directs the sales teams at four other area hotels managed by Hotel Equities, including Sleep Inn Charleston North, Residence Inn Charleston North / Ashley Phosphate, Fairfield Inn & Suites Charleston North / Ashley Phosphate and Fairfield Inn & Suites...
Carlson Rezidor Appoints Katerina Giannouka As President Of Asia Pacific
Carlson Rezidor Hotel Group | September 14, 2017
Singapore - September 14, 2017 - Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced the appointment of Katerina Giannouka as president, Asia Pacific. She will be based in Singapore, at Carlson Rezidor Hotel Group's Asia Pacific headquarters, and join no later than December 4, 2017. She will report directly to John Kidd, chief executive officer and chief operating officer, Carlson Hotels Inc. Katerina will be a member of Carlson Hotels' Executive Leadership Committee where she will work in tandem with the global and Asia Pacific leadership teams to drive success and growth for Carlson R...
Tips for When You Become a Semi-Retired Hotel Consultant
Larry Mogelonsky | September 14, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) For financial or a variety of other reasons, many folks in the hotel industry refuse to accept any form of clear-cut retirement, resulting in an incomplete transition from an employee to a semi-retired entrepreneur. This can be a daunting task, but it is nonetheless one that I have taken for myself within the past six months and can therefore offer some advice for them of you considering a similar move. Typically, the higher up you are in any organization, the further away you are from the basic tasks required just to manage your new 'one person' consulting operation. The myriad of ...
PMS Software Evaluation Scorecard Ensures Hotels Can Find Their Ideal Property Management System
September 14, 2017
Hoteliers can use step-by-step quantitative assessment to determine their ideal PMS match with newly released easy-to-use scorecard and template Bethesda, MD (September 14, 2017) – Investing in the right property management system (PMS) will help increase hotel revenue, drive guest engagement, and boost staff efficiencies, but with many options available, what selection criteria should hoteliers use to make the right decision for their unique property? Knowing that not all hotel PMS solutions are created equal, StayNTouch® has released a comprehensive PMS Evaluation Scorecard designed to help hotel operators select the right P...
Hotel Equities Selected to Manage SpringHill Suites Houston Med Center/NRG Park
Hotel Equities | September 13, 2017
Atlanta, Sept. 13, 2017 -- Atlanta-based Hotel Equities has been selected to manage the 190-room SpringHill Suites by Marriott Houston Med Center/NRG Park hotel. With the addition, Hotel Equities now manages three hotels in metro Houston and 23 in Texas. Quyp Hospitality owns the hotel. "Our selection to manage a third hotel in metropolitan Houston confirms our ability to deliver outstanding results, exceptional profitability and stellar GSS scores to our owners," said Joe Reardon, SVP of Business Development and Marketing for Hotel Equities. "The property enjoys the benefits of a vibrant sub-market in Houston that includes the medical ...
Hotel Technology: PMS More “Slow and Quiet” Than “Fast and Furious”
Guilain Denisselle | September 13, 2017
By Guilain Denisselle Translated from the French article "Technologie hôtelière : le PMS est plus « Slow and quiet » que « Fast and furious »". Our recent study * on PMS available on the French market about their features, their interoperability and their security has confirmed an underlying trend: the world of PMS is a world that operates "as we have always done." The world is changing fast, technology even faster. The PMS takes its time, the PMS imposes its deadlines, the PMS slows everyone down, the PMS is obsolete. If the PMS was only for its publishers, it would not matter. ...
