Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Is Your Hotel Leveraging Technology to Do More With Less?
Warren Dehan | June 6, 2023
By Warren Dehan Three ways PMS innovation can step up to relieve pressure for operators everywhere Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits of the tech stack is ensuring that stakeholders and users are engaged in doing the work to achieve the desired benefits. The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system. Measuring the success of your technology investment could mean t...
Oracle Teams With Wyndham to Bring OPERA Cloud to 2,000 Additional Hotels
Oracle Hospitality | May 23, 2023
Leading hotel cloud property management system expands relationship with world's largest hotel franchising company, adding to the hundreds of Wyndham branded hotels already live on the OPERA Cloud platform Oracle is expanding the global rollout of its Oracle Hospitality OPERA Cloud Property Management System (PMS), today announcing plans to bring the system to 2,000 additional hotels under the Wyndham Hotels & Resorts portfolio by the end of next year. Currently, hundreds of Wyndham branded hotels are live on OPERA Cloud with franchisees using the system to simplify everyday hotel tasks, personalize guest experiences, and help boost...
Surfsand Resort Elevates Guest and Staff Experiences With Agilysys Property Management, Point-of-Sale, and Payment Processing Solutions
Agilysys | May 23, 2023
Technology Advancements Add to Recent Property-Wide Renovation and Expansion Investment at the Oregon Coast’s Premiere Resort Location ALPHARETTA, GA — May 23, 2023 — Surfsand Resort in Cannon Beach, Oregon, has built its long-held reputation as a leading vacation spot in part based on its enviable location overlooking the iconic 235-foot-high Haystack Rock just off the Northwest Pacific Coast. In 2022 the resort further elevated its stature by updating all the property’s systems prior to a property-wide renovation and expansion starting in November 2023. Surfsand also reinforced its allure as a destination for special moments by...
Waterville Valley Resort Adds New Innovations to Become an Agile Industry Leader
Thynk | May 17, 2023
New Hampshire, 17 May 2023: Waterville Valley Resort has selected Thynk.Cloud to help them elevate their historical brand experience, automate and simplify the work of their employees and deliver continued innovation by embracing true business agility. Waterville Valley Ski Resort, an independent resort nestled in the white mountains of New Hampshire, was established 57 years ago as one of the first resorts with a self-contained village designed as a four-season resort. This resort has continued to thrive as an early adopter of new technology by bringing innovation from all over the world to North America. Their 10-year development p...
Luxury San Francisco Hotel Simplifies Budgeting With Updated Accounting and Forecasting Solutions
Aptech Computer Systems Inc. | May 16, 2023
After switching its legacy accounting and budgeting software to PVNG and Targetvue by Aptech, the Hotel Nikko San Francisco is prioritizing operations above all else PITTSBURGH, May 16, 2023 — Business at the Hotel Nikko San Francisco is booming, especially since the property secured a spot on Forbes’ 2022 list of the 13 best hotels in San Francisco. With travelers’ eyes fixed on the luxury boutique hotel in Union Square, the hotel’s management team began looking for new financial management tools capable of delivering macro and micro analysis of numerous data sets and assisting with planning for future investments into the propert...
Canary Technologies and Maestro Partner To Bring Digital Guest Management Solutions to Hoteliers
Maestro | May 10, 2023
San Francisco, California, May 10, 2023 — Canary Technologies, the hospitality industry’s leading guest-management system, is integrating with Maestro PMS to provide hoteliers the tools they need to meet evolving guest needs and operational challenges. This joint effort provides a 2-way integration between systems and puts the power of Canary’s Guest Management solutions like Check-In, Checkout, Upselling, Guest Messaging, Digital Tipping, and Digital Authorizations directly into the hands of Maestro’s property-management system customers. Thanks to this new partnership, hoteliers that rely on Maestro PMS can now boost revenue, imp...
Amadeus Partners With Canary Technologies to Make Strategic Expansion in the Hospitality Sector
Amadeus | May 10, 2023
Travel technology leader Amadeus has partnered with Canary Technologies to help hospitality customers improve e-signature and payment processes. Hoteliers are now able to benefit from expanded electronic signature and payment offerings integrated to their sales and catering solutions. With the addition of Canary Technologies’ e-signature and payment platform, Amadeus’ Delphi solution offers even more choice and flexibility to customers who are looking to integrate electronic signature and payment capabilities. Hoteliers are able to send proposals and contracts directly to clients, who sign and make payments electronically in an entirel...
MDO Plans Night Auditor Appreciation Day for May 18
MDO | May 4, 2023
MDO invites hoteliers to participate in #NightAuditorAppreciationDay by sharing stories, photos and messages of appreciation for night auditors. BETHESDA, MD., May 4, 2023 – myDigitalOffice (MDO), the world's fastest-growing hotel performance management platform, is excited to announce the creation of Night Auditor Appreciation Day, to be celebrated annually on May 18. This day is dedicated to recognizing and honoring night auditors at hotels across the country for their tireless efforts and crucial role in holding hotel operations together. As unsung heroes, night auditors work behind the scenes, ensuring a smooth experience for guests ...
Carlton City Hotel Singapore Selects Cendyn’s Industry-Leading Platform to Power Their CRM
Cendyn | May 3, 2023
he Singapore-based hotel has chosen eInsight™ CRM to consolidate and enrich their guest data, including enhanced segmentation and reporting capabilities. May 3rd, 2023 – Singapore – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce that Carlton City Hotel Singapore has selected Cendyn’s eInsight CRM to help them consolidate their data, streamline their guest communication efforts and provide them with a true 360-degree view of each guest. Cendyn’s eInsight CRM will put Carlton City Hotel Singapore in control of their data and provide them with the ability to personalize the experienc...
Sparkling Hill Resort Dazzles Guests Via Maestro PMS and PurpleCloud Technologies Integration
PurpleCloud Technologies | May 2, 2023
Joint solution brings transparency and better communication to housekeeping processes ATLANTA and MARKHAM, Ontario, May 2, 2023 — It’s difficult to imagine that anything could be more amazing than 3.5 million Swarovski crystals adorning the walls, ceilings, fireplaces and light fixtures at Sparkling Hill Resort & Spa in Vernon, British Columbia. Yet, communication between guests and staff at the European-style wellness retreat is shining even brighter, thanks to a recent integration partnership between Maestro PMS and PurpleCloud Technologies. When the privately-owned resort opened its doors in 2010, Maestro PMS was there to pow...
Overcome Hotel Turnover and Improve Morale With Better Shift Coordination
Cristian Grossmann | April 27, 2023
By Cris Grossmann, CEO and co-founder of Beekeeper Hotel managers have a thorny challenge to solve: they must ensure exceptional guest service, while dealing with staff scheduling challenges and punishing turnover. While other service businesses like restaurants and retail stores close after business hours, hotels are always open. That means managers need to schedule staff around the clock, ensure adequate coverage during peak hours and seasons, and accommodate staff requests for time off. That’s increasingly a difficult task as worker departures soar; in January 2023 alone, 5.4% of all accommodation and food service workers quit their j...
Hilton Rolling Out Technology Platform to Help Reduce the Friction of Travel for Hotel Guests, Team Members Worldwide
HotelKey | April 27, 2023
New platform, powered by HotelKey, reaches key milestone with upgrade of 1,000th hotel McLEAN, Va., April 27, 2023 – It’s 3 p.m. on a Monday at Homewood Suites by Hilton Largo Washington DC, arguably one of the busiest times for this hotel’s lobby. A guest, having checked in on Sunday, would like to inquire about dinner reservations. They approach the front desk. Although the hotel is at capacity, there is no line. The guest is welcomed personally by a smiling Hilton team member, who has time to ask their preferences, their dining style and more before making a recommendation. While a seemingly simple interaction, this valuable in...
Shortage of Labor Is a Growing Concern as 65% of Hoteliers Look to New Technology to Solve the Problem
Bob Palloni | April 26, 2023
By Bob Palloni In case you haven’t noticed – the hospitality industry is short on labor. Perhaps this statement comes as no surprise; after all, hospitality is notorious for exceedingly high turnover amongst talent. The average turnover rate in the hotel industry is around 73.8%, and in 2020 69% of hoteliers reported difficulties in finding qualified candidates for their open positions. Unfortunately, this trend was notably worsened by the pandemic, as industries like hospitality were heavily impacted by the mass departure of workers. In fact, the AHLA revealed that over 4.3 million hotel jobs were lost in the United States alone. ...
Jonas Chorum Partners With Aavgo to Continue Delivering Amazing Contactless Guest Experiences
Jonas Chorum | April 26, 2023
Jonas Chorum is excited to announce our partnership with Aavgo, a provider of transformative hotel technology products. Aavgo’s Smart Reception is a lobby kiosk that provides full front desk service. Guests can check-in, receive their key, and even speak with a remote agent on the digital screen at any point during their stay. Integrating Aavgo’s Smart Reception desk into Chorum PMS allows hotels to provide a streamlined, contactless front desk. With most hotels facing labor shortages, this integration allows Chorum PMS to keep its customers a step ahead. On a daily basis, no matter what is happening with staffing, this partnership pro...
Engaged Employees Lead to Engaged Guests
Adria Levtchenko | April 26, 2023
By Adria Levtchenko With the right tools and strategies in place, hotels can deliver exceptional service and exceed guest expectations while also fostering a happy and engaged workforce There is no question that hotel operations have been one of the greatest casualties of the persistent labor shortage continuing to impact businesses everywhere. Not only are many of today’s hotel workers overwhelmed by daily operations, but many are also not engaged with their properties beyond the surface level. When your hotel’s workers don’t have a connection to the property, it reflects negatively on the guest experience. Hotel workers are ...
How Oracle’s Nor1 Machine Learning Helps Barceló Hotel Group Extend Their Revenue Strategy and Maintain Their Human Connection
Oracle Hospitality | April 25, 2023
Resort owners and operators have always specialized in the ‘human touch’, providing highly personalized services and experiences at beautiful locations. Resort guests, paying higher rates with long lengths-of-stay and anticipate having the perfect holiday, expect this kind of high-touch service. But automating that high level of service has proven difficult, as resort products and services are unique. With ongoing staff shortages and high rates of churn, the search for automation to assist in providing that level of experience has become critical. Barceló Hotel Group believes they’ve found a great partner to do just that in Oracle N...
MDO Celebrates Earth Day by Helping Hotels Reduce Environmental Footprint
MDO | April 21, 2023
Adopting a Paperless Night Audit process – which moves critical financial documents into a secure, digital environment for storage and compliance – can be directly correlated to significant reduction in tree and forest harvesting. BETHESDA, MD., April 21, 2023 – MDO, the world’s fastest-growing hotel performance management platform, continues to shine the spotlight on hotel owners and operators dedicated to reducing their environmental footprint. This Earth Day, MDO celebrates the 15 operators comprising more than 1,500 hotels who have qualified for MDO Sustainability Certification by verifying a paperless night audit process to s...
HCN Showcases NEW Navigator 2.0 Tablets at BITAC Operations Conference in San Diego
The Hotel Communication Network (HCN) | April 20, 2023
Ottowa, Ontario – April 20, 2023 – This week hoteliers representing prominent hotels, resorts and management groups across the nation converged at the Rancho Bernardo Inn in San Diego to attend BITAC® Operations, a two-day interactive conference filled with education, relationship-building, and uninterrupted private meetings between buyers and sellers of hotel products, amenities and technologies. To help operators better engage with guests, address labor concerns, and drive revenues, Hotel Communication Network was there to introduce its NEW Navigator 2.0 in-room tablet. Built on the latest technology stack, the cloud-based Na...
Concord Hotels and Uniting a National Frontline Workforce
Beekeeper | April 18, 2023
By Cris Grossmann Over the last few decades, Concord Hospitality has steadily and successfully established itself as a leader in hospitality. With a growing team spanning North America, it was crucial that the ensured their frontline teams had what they needed to succeed. From empowering employees to take control of their schedules to easing the onboarding process, Concord had their work cut out for them with easy solutions to improve engagement, reduce burnout and guarantee their frontline associates were not left behind. When evaluating their processes, Concord leadership found that they were disconnected from 70% of their team, which...
Maestro PMS Deems ‘IACC Americas Knowledge Exchange 2023’ a Big Success
Maestro | April 18, 2023
Strong attendance backed by an eagerness among attendees to network and learn is proof that group business and small meetings are back; As a ‘Diamond Sponsor’ Maestro speaks to the pros and cons of a holistic PMS with sales and catering software built in MARKHAM, ONTARIO, April 18, 2023 — Attendance at the recent 2023 International Association of Conference Centers (IACC) America’s Knowledge Exchange is proof that the meetings business is back in full swing. Venue owners, operators, sellers, planners and hospitality enthusiasts gathered this month to share best practices and discuss daily challenges impacting their hotels. One ho...
Mews Acquires Canadian-Based Hotello to Expand North America Operations
Mews | April 13, 2023
Montreal, Canada - 13 April 2023 - Mews, a leader in hospitality technology and cloud-based property management systems (PMS), today is announcing the acquisition of Hotello, the Montreal-headquartered cloud PMS solution for hotel properties. The acquisition further strengthens the growth strategy for Mews in North America, and more specifically the Canadian market and the company’s commitment to delivering technology that simplifies and automates operations for modern hoteliers and their guests. Terms of the acquisition were not disclosed. “The PMS category continues to experience remarkable innovation and growth,” said Richard Val...
Thynk Raises $13 Million of Series A Funding to Drive Innovation in Verticalized CRM for the Hospitality Industry
Thynk | April 13, 2023
End-to-end provider of multi-property sales and operation solutions earns Series A funding for further investment in accelerated product development and global expansion strategies. Brussels & New York - April 13th, 2023 – Thynk, a global provider of advanced technology solutions for data-driven hotel sales and operations management, today announced details on its latest successful round of investment, resulting in $13 million received in Series A funding. The injection of capital combined with Thynk’s impressive revenue growth will further fuel the company’s accelerated R&D efforts as well as its ongoing global expansion, wi...
‘Off the Shelf’ or ‘Have It Your Way’? How Hoteliers Should Shop for Business Intelligence
Cam Troutman | April 11, 2023
By Cam Troutman Standardized BI reporting restricts creativity while a customized approach to reports, dashboards, charts and graphs presents data to hotel operators in ways that make sense to each property or brand The purpose of business intelligence software is problem solving. The data derived can be analyzed to deliver actionable information that helps hotel owners and operators make more informed business decisions. With a single source of truth across the portfolio, hoteliers hope to budget better, forecast further, and cut costs more consistently to remain competitive in the industry. While this sounds simple enough, knowing which ...
Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership
INTELITY | April 4, 2023
New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort Los Angeles, CA (April 4, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform. Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-s...
