Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
White Lodging Opens Dual Branded Aloft and Element Hotel Complex in Downtown Austin, Texas
White Lodging | July 28, 2017
Merrillville, Ind. (July 28, 2017) -- White Lodging is proud to announce the opening of the dual branded Aloft and Element hotel complex in downtown Austin, Texas. In addition to the 32-story development offering the 278-room Aloft Austin Downtown and 144-room Element Austin Downtown, the property features Caroline, an on-site restaurant, coffeehouse and bakery, as well as Upstairs at Caroline, an urban background playground complete with a bar for the 21+ locals and guests. "We are thrilled to bring two exciting hotel properties together and into one building to the downtown Austin market," said General Manager, David Meisner. "The Alo...
AccorHotels Debuts ibis Styles Brand in the United States with Opening of ibis Styles New York LaGuardia Airport
ibis Styles | July 28, 2017
NEW YORK, July 28, 2017 - ibis Styles, the economy brand from AccorHotels has made its debut in the United States with the opening of ibis Styles New York LaGuardia Airport. As part of AccorHotels' continued expansion of its economy hotel brands worldwide, the global hospitality group announced the introduction of ibis Styles New York LaGuardia Airport - the first of the ibis Styles hotel in the U.S. The hotel will also serve as the flagship hotel for the brand in the country. Located at the former site of the LaGuardia Airport Hotel, the property has undergone a major renovation to cater to leisure and business travelers seeking a ...
Scout Hotel & Resort Management Completes Renovation of Martha Vineyard’s Kelley House Commemorating 275th Anniversary
July 28, 2017
EDGARTOWN, Mass. – July 28, 2017 – Kelley House, one of Martha's Vineyard's most historic establishments and among the oldest hotels in the United States, is commemorating its 275th anniversary with a brand-new look. The renovation has transformed Kelley House into a stylish boutique hotel for the 21st century while retaining its timeless Vineyard vibe. Guest room linens are in crisp white and nautical blues. "Weathered" wood-plank floors are layered with woven sisal rugs. White planked ceilings evoke the classic clapboard siding of the hotel's exterior and are updated with recessed accent lighting. And stunning photography ...
Marriott’s Arne Sorenson and STR’s Randy Smith to Be Inducted into U.S. Travel Hall of Leaders
OTO Development | July 28, 2017
WASHINGTON (July 28, 2017)—Longtime industry leaders Arne Sorenson and Randy Smith have been selected as the 2017 inductees into the U.S. Travel Hall of Leaders, the single highest and most revered honor an individual in the travel community can receive. Sorenson, president and CEO of Marriott International and current Chairman of U.S. Travel's CEO Roundtable, and Smith, co-founder and chairman of data and analytics firm STR, will be honored during a November 14 dinner among more than 100 industry leaders at U.S. Travel's fall board meeting in Washington, D.C. Distinguished individuals are named to U.S. Travel's Hall o...
Aimbridge Hospitality to Manage Historic The Warwick Hotel Rittenhouse Square in Philadelphia
Aimbridge Hospitality | July 27, 2017
Dallas, Texas (July 26, 2017) — Aimbridge Hospitality, the largest independent hotel management company in the United States, adds The Warwick Hotel Rittenhouse Square in Philadelphia to its portfolio of managed hotels. The Warwick Hotel Rittenhouse Square, a landmark hotel, is located in downtown Philadelphia in close proximity to Philadelphia's most popular attractions such as Broad Street's Avenue of the Arts, the Liberty Bell, famous Walnut Street, and the Philadelphia Convention Center. The historic hotel is known for upscale hospitality, featuring 301 stylish guest rooms with fashionable furnishings and well-designed bathroo...
Hard Rock International Appoints Antonio Bautista as Senior Vice President of Company Cafe Operations
July 27, 2017
ORLANDO, Fla., July 27, 2017 -- Hard Rock International – owner of one of the world's most-recognizable and iconic brands – has appointed Antonio Bautista as Senior Vice President of Company Cafe Operations. In this new role, Bautista, who has been with the company for more than 20 years, will lead the Cafe Operations team, including overseeing the brand's Area Vice Presidents, Facilities team and Retail Operations. Bautista will report directly to President of Cafe Operations of Hard Rock International, Stephen Judge. "Antonio's dedication and long-standing history with the brand, combined with his valuable...
Two Roads Hospitality Introduces Alila Hotels & Resorts to North America with Opening of 59-Room Ventana Big Sur
Alila Hotels & Resorts | July 27, 2017
Denver, Colo., July 27, 2017 – International lifestyle company Two Roads Hospitality today announced the expansion of Alila Hotels & Resorts into North America. Singapore-based Alila, which became part of the Two Roads Hospitality portfolio in June 2015 and was recently voted the No. 4 Hotel Brand in the 2017 Travel + Leisure World's Best Awards, will open its first North American resort property in California's fabled Big Sur in fall 2017. The launch brings the brand's commitment to innovative design and luxury, crafted artisanship and personalized hospitality to the U.S. market. "The introduction of Alila Hotels & Resort...
Hilton Garden Inn Unveils Brand Refresh and F&B Updates Catering to Today’s Modern Traveler
Hilton Garden Inn | July 27, 2017
MCLEAN, Va. - Hilton Garden Inn, with roots dating back more than 25 years, unveiled a comprehensive brand refresh designed to ensure each guest's stay is the best it can be - building on its commitment to anticipating and catering to the evolving needs of today's modern traveler. Anchored by a new global marketing campaign, "Simple Things on Another Level," the brand refresh focuses on food and beverage updates, new hotel prototypes for each region of the world and brand culture enhancements across Hilton Garden Inn's fast-growing portfolio of 720+ hotels in 33 countries and territories. "To capitalize on our...
Rethinking the Bread Basket
Larry Mogelonsky | July 27, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) When we go into a restaurant, a bread basket is all but an expectation. If we must ask for it, then there is a service problem! And for those restaurants who feel as though they can charge extra for this item, be warned that you certainly aren't winning customers over with your penny-pinching approach to F&B. Knowing how profound a role bread has played throughout the course of civilization, still to this day nothing sets the stage for a great meal better than a freshly prepared loaf. The smell of baked bread and the satisfaction of physically handling its chewy texture are both...
Now Available for Download: HEBStrategy Q3 2017 Hotel Digital Marketing, Technology, and Trends Whitepaper
HEBS Digital | July 26, 2017
HEBS Digital's third installment in 2017 of "HEBStrategy," a series of whitepapers that cover the latest news and trends in hotel digital marketing and technology, is now available for download! The HEBStrategy Q3 edition assesses the climate of the hospitality industry, explores creative approaches to brand loyalty and guest recognition programs, and highlights key findings hoteliers should be mindful of in auditing their hotel digital marketing strategies. Download the HEBStrategy Q3 2017 whitepaper to learn about: What's Trending in Hospitality: Stay up-to-date on what will affect hoteliers over the next few months, including A...
Dream Hotel Group Appoints Rohit Anand as Vice President of Brand Activation and Partnerships
Dream Hotel Group | July 25, 2017
NEW YORK, NY (July 25, 2017) – Renowned hotel brand and management company Dream Hotel Group appoints Rohit Anand as Vice President of Brand Activation and Partnerships. In this role, Mr. Anand will lead the company's efforts to develop and implement immersive brand partnerships, programming and activations across Dream Hotel Group's brands including Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels, furthering the company's ethos of immersive hotel experiences. Mr. Anand is responsible for aligning the hotel's vibrant lifestyle image with relevant, local cultural happenings in music, art, fashion, tech and wellness. He...
Waterford Hotel Group Appoints Tomas Tolentino General Manager of Fairfield Inn & Suites in Hyannis, Massachusetts
Fairfield Inn & Suites Hyannis | July 25, 2017
Waterford, CT (July 25, 2017) - Tomas Tolentino has been appointed as General Manager of the 125-room Fairfield Inn & Suites in Hyannis, MA. As General Manager, Tolentino is responsible for all of the hotel's operations, sales, and administration, as well as all of the associates employed at the property. The hotel's asset manager is Konover Hotel Corporation and the operations manager is Waterford Hotel Group. Tolentino began his hospitality career in Seaport District of Boston working at well-known hotels in the area. He then relocated to Cape Cod and has spent the last 7 years working at popular resorts including the Ocean Edge R...
Historic Hotel Durant, Reborn as Graduate Berkeley Joins BENCHMARK Gemstone Collection
AJ Capital Partners | July 25, 2017
The Woodlands (Houston), Texas, July 2017…BENCHMARK®, a global hospitality company, announces the addition of Graduate Berkeley to its Gemstone Collection. Formerly the historic Hotel Durant, the property has been revitalized and renamed Graduate Berkeley following an extensive renovation. Graduate Berkeley pays homage to the historic building's roots and UC Berkeley founder, Henry Durant, through its distinct design and revitalization of Henry's, the hotel's restaurant and bar. A dynamic and expanding new boutique hotel brand, Graduate Hotels was founded in 2014 by AJ Capital Partners to create distinctive, approachable hote...
HEBS Digital Wins “Best of Show” Summit Creative Award for the LUMA Hotel Times Square Website
HEBS Digital | July 25, 2017
Summary: HEBS Digital is the recipient of 4 Summit Creative Award distinctions for 2017, including "Best of Show" in the Travel/Tourism/Nature Website category for the LUMA Hotel Times Square website design. NEW YORK, NY — July 25, 2017 — HEBS Digital announces it was awarded "Best of Show," the Summit Creative Awards' highest distinction, in the Tourism Website category for its design of the LUMA Hotel Times Square website. The Summit Creative Awards recognizes outstanding advertising and digital work by agencies across the globe. HEBS Digital was also awarded the following distinctions: Bronze: Arlo Hotels Banner Ad (Onl...
Managed by Hotel Equities, the Four Points Houston Intercontinental Airport Opens
Four Points | July 24, 2017
Marriott International, Inc.® (NASDAQ: MAR) today announced the opening of Four Points Houston Intercontinental Airport, the brand's fifth in the Houston area and tenth in the state. Catering to the needs of today's everyday traveler, the hotel offers approachable design, stylish comfort and all the brand's popular extras including a 24-hour fitness center, fast and free Wi-Fi throughout the hotel, and Best Brews & BBQ™. Managed by Hotel Equities, Four Points Houston Intercontinental Airport offers 123 spacious guest rooms, 2,500 sq. ft. of meeting space, a 24-hour fitness center, business center and fast and free Wi-Fi th...
BENCHMARK CEO Alex Cabañas’ TEDxWilmington Talk Presentation Released on YouTube
TEDx | July 20, 2017
Theme: The Bar is So Low-The Unfortunate & Fortunate Realities of Memorable Service The Woodlands (Houston), Texas, July 2017 … Alex Cabañas, chief executive officer of BENCHMARK®, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabañas' talk theme was "The Bar is So Low - The Unfortunate and Fortunate Realities of Memorable Service". His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been rele...
Wyndham to Acquire AmericInn Brand and Its Management Company, Three Rivers Hospitality, from Northcott Hospitality for $170 Million
Wyndham Hotel Group | July 20, 2017
PARSIPPANY, N.J. (July 20, 2017) – Further cementing its long-standing position as a leader in the midscale hotel segment, Wyndham Hotel Group – the hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally – today announced plans to acquire the Minnesota-based AmericInn® hotel brand and its management company, Three Rivers Hospitality, from Northcott Hospitality for $170 million. AmericInn's portfolio consists of 200 primarily franchised hotels with approximately 11,600 rooms in 21 states, predominately in the Midwestern U.S., Ohio Valley, and Mountain states including Minnesota, Wisconsi...
Escape to Egypt’s Sharm El Sheikh on The Savoy Group’s Stunning New Website
HEBS Digital | July 19, 2017
The highly-regarded Savoy Group in Sharm El Sheikh, Egypt is renowned for its old-world Middle Eastern hospitality, authentic dining, and world-class entertainment. Undoubtedly, this hotel group boasts a marvelous portfolio, but it was missing a mobile-friendly, modern website that adequately featured the unique experience of each of its four 5-star hotels while still maintaining brand consistency. Savoy Group teamed up with HEBS Digital to create a stunning, revenue-driving new website that gorgeously showcases its SOHO Square entertainment center and four breathtaking hotels: Sierra Hotel, a stunning, all-inclusive resort located at...
July is the Month for Bourbon
Larry Mogelonsky | July 19, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) With the 4th of July come and gone, it seems only apt for this libation-centric article to discuss the spirit that is perhaps the quintessential American contribution to the world. Even though California and Oregon produce some spectacular wines and local craft beers that have taken the nation by storm, no other country on the planet makes bourbon. Yes, it is comparable to scotch, Irish whisky or Canadian ryes in all but the primary ingredient – maize instead of malted barley or wheat – but no other country has even a remotely sophisticated corn whiskey culture or variet...
DH Hotels Opens 168-Room Four Points by Sheraton Venice Mestre in Italy
Four Points | July 19, 2017
Marriott International Inc. (NASDAQ:MAR) today announces the opening of the Four Points by Sheraton Venice Mestre as part of a franchise agreement with the Italian management company DHotels. Located in the urban area of Mestre, the hotel represents a strategic conversion following a complete renovation and is the fifth addition to the Four Points portfolio in Italy. "We are thrilled to collaborate with DHotels and introduce the Four Points brand, designed for today's modern traveller, to the Greater Venice area," said John Licence, Vice President Premium & Select brands, Marriott International Europe "The hotel will appeal to both ...
IHG Opens 44-story, 596-Room Holiday Inn Express Waikiki Hotel, the Largest Holiday Inn Express Property in the Americas
Holiday Inn Express | July 19, 2017
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the opening of the 44-story, 596-room Holiday Inn Express® Waikiki hotel—the largest Holiday Inn Express property in the Americas region. Located just three blocks from Waikiki Beach, two blocks from Luxury Row shopping and four blocks from the Hawaii Convention Center, this hotel is well-suited for both business and leisure travelers visiting Waikiki. Jennifer Gribble, Vice President, Holiday Inn Express® Brand, IHG, said: "Holiday Inn Express is the largest hotel brand in the world in its segment, and we're excited to add ano...
G6 Hospitality, Hilton and Marriott Plan Hotel Developments in Honduras
The Honduras Country Brand Program | July 19, 2017
TEGUCIGALPA, Honduras, July 19, 2017 -- Honduras' growing popularity as a tourism and investment destination have led to recent expansions from multi-nationals such as Hilton, which is the latest hotel group to announce a future development in this Central American country. Last month, Hilton announced the signing of a management agreement with Desarrolladores Asociados de Honduras (DAH) to operate a new build 173-room Hilton Garden Inn hotel in Tegucigalpa. Scheduled to open in 2021, the hotel will introduce Hilton Garden Inn, Hilton's upscale yet affordable global brand of hotels, to the country's capital and largest city....
Dream Hotel Group Signs with Viiking Ventures for Development of Dream New Delhi Set to Open in 2019
Dream Hotel Group | July 19, 2017
NEW YORK, NY (July 19, 2017) Renowned hotel brand and management company Dream Hotel Group today signed a hotel management agreement with chairman of Viiking Ventures, Sachiin J. Joshi to open Dream New Delhi in 2019. Set to open in the Central Business District of West Delhi, Dream New Delhi features 187 guest rooms and suites and five highly activated dining and nightlife venues including a Food Hall concept by renowned chef Todd English. Joining to celebrate the signing today were Dream Hotel Group chairman Sant Singh Chatwal, Dream Hotel Group CEO Jay Stein, Sachiin J. Joshi, Chairman of Viiking Ventures; Rabinder Pal Singh, CFO of ...
Hotel Equities Names Arthur Holman General Manager for Residence Inn Miami Beach/Surfside
Hotel Equities | July 18, 2017
Atlanta, GA and Miami Beach/Surfside, FL–July 18, 2017 – Atlanta-based Hotel Equities announced the hiring of Arthur Holman as the new General Manager of the 175-room Residence Inn by Marriott Miami Beach/Surfside, FL located at 92nd Street and Collins Avenue in the Surfside area of Miami Beach. Mr. Holman has responsibility for overseeing the management of all operations at the all-suite resort-style Residence Inn including food & beverage concepts plus sales, marketing and revenue management strategies. Hotel Equities manages the property for Hotel Development Partners (HDP) of Atlanta, their JV partner. "Arthur brings...
