Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Country Inns & Suites By Carlson Opens Refreshed Hotel Near FedExField
Country Inns & Suites By Carlson | July 18, 2017
MINNEAPOLIS - July 18, 2017 - Country Inns & Suites By CarlsonSM, a leading upper midscale hotel brand, today announced the opening of Country Inn & Suites By Carlson, Washington, D.C East – Capitol Heights, MD. Located at 8850 Hampton Mall Drive North, the hotel adds ease for visitors in town for a game at FedExField as it only two miles from the stadium. The hotel recently completed an extensive $1.5 million renovation which includes upgrades to the guest rooms, business center, fitness center, lobby and breakfast area. "We are thrilled to welcome this refreshed hotel to our expanding portfolio of Country Inns & Suit...
Aimbridge Hospitality Appoints David Weston General Manager of Embassy Suites by Hilton Baton Rouge
Embassy Suites Baton Rouge | July 14, 2017
Baton Rouge, Louisiana (July 14, ,017) – Aimbridge Hospitality has appointed David Weston as General Manager of the Embassy Suites by Hilton in Baton Rouge, Louisiana, full-service, 223-room hotel. Weston has more than 10 years of experience managing Hilton-affiliated properties in ascending roles; eight of them with Aimbridge Hospitality. Most recently, Weston managed a 240-room full-service Hilton Garden Inn in the Dallas/Ft. Worth area, where he oversaw a multi-million dollar renovation, and assisted in elevating the property to rank number 18 out of 200 hotels in the Dallas market. "I'm excited to be in Baton Rouge, a city kno...
Vacant for Ten Years, Swift Hospitality Opens Radisson Hotel Normal in Illinois Following $18 Million Renovation
Radisson | July 12, 2017
MINNEAPOLIS (July 13, 2017) – Radisson®, one of the best-recognized hotel brands, today announced the opening of Radisson Hotel Normal located at 8 Traders Circle. The hotel has a new sleek and contemporary look after an extensive $18 million renovation. Guests can enjoy the vibrant rooms and lobby, along with an updated pool, restaurant, fitness center and ballroom. "We are excited to welcome this renovated hotel to our growing portfolio," said Rich Flores, vice president of Operations for Radisson in the Americas. "The investment the hotel owners have made in this property, coupled with its focus on our signature Yes I Can!S...
Owned by African Sun Limited, Holiday Inn Opens in Mutare, Zimbabwe
IHG | July 12, 2017
InterContinental Hotels Group (IHG®), one of the world's leading hotel companies, announced the opening of its new Holiday Inn® in Mutare, Zimbabwe. The franchised property, owned by African Sun Limited, features 96 rooms, an outdoor pool and a meeting room capable of seating 250 people. It is located in the heart of the city centre with significant business activity across the forestry, citrus farming and mining industries. Outside of Southern Africa, the UAE is Zimbabwe's biggest export market. Mutare is positioned in the diamond mining region of Zimbabwe, and close to the Tete Province, a coal mining region in Mozambique. Zim...
IHG Signs with Criterion Capital for Hotel Indigo London – One Leicester Square Slated to Open Late 2017
IHG | July 12, 2017
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, has announced the signing of Hotel Indigo® London - One Leicester Square. The hotel marks IHG's debut presence in Leicester Square and continues the growth of the Hotel Indigo brand as its fourth property in London and eleventh in the UK. Due to open in late 2017, the hotel, based in one of London's busiest hubs, will feature 95 guest rooms, each with a design reflecting the local area. Leicester Square sits at the centre of London's entertainment and cultural districts – where guests will be able to experience everything London has to offer. A m...
The Common Online Guest Journey Begins With Only a Room Booking – Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities
Maestro PMS | July 12, 2017
Lodging & Day Guest Spa and Activities Booking Lets Traveler's Personalize their Stay with Revenue Adding Amenities Markham, Ontario – July 12, 2017 – The discerning guest travels to full-service resorts for much more than the room. Unfortunately that is all that most online booking systems deliver. Maestro PMS knows the typical guest journey only begins with the room. That is why ten years ago Maestro developed additional spa and activities booking integration to its already robust online booking engine, ResWave. Maestro PMS is the preferred property management software provider of leading independent hotels, resorts, ...
Prestige Hospitality Group Opens Newly Built 90-Room Holiday Inn Express Hotel & Suites in Queensbury, New York
July 12, 2017
The much anticipated and newly constructed Holiday Inn Express Hotel & Suites in Queensbury NY is now open! Located off I-87 / Exit 18, at 216 Corinth Road, the 90 room property is managed by Prestige Hospitality Group and was constructed by Bette & Cring Construction. Jerry Nudi, former Owner and President of Warren Electric is the hotel owner. Jessica Van Hall, who has been with Prestige Hospitality for 10 years, is the General Manager and opened the property along with newly appointed Director of Sales Amanda Berrigan. "The area of downtown Glens Falls is changing significantly, it's growing with different demands now more th...
Dream Hotel Group Set to Open Flagship Unscripted Hotel in Durham, North Carolina Following Multi-Million Dollar Renovation
Unscripted Hotels | July 12, 2017
Durham, North Carolina (July 12, 2017) – Renowned hotel brand and management company Dream Hotel Group is pleased to announce the first location for Unscripted Hotels, the company's newest lifestyle brand and hospitality concept for the progressive creative traveler, is set to open its doors in downtown Durham, North Carolina on Wednesday, July 19, 2017, following a multi-million dollar redesign and revitalization. Developers Austin Lawrence Partners are credited with being the visionaries of the location in collaboration with Dream Hotel Group. "We are thrilled to debut the Unscripted brand in a city with a culture as rich and di...
Using Tech to Enhance Housekeeper Training
Larry Mogelonsky | July 12, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Having just attended the annual HITEC tradeshow, I can accurately say that while hoteliers are aware of the benefits in broad strokes of the benefits of online, electronic staff instruction, few have gone through the necessary steps to make it a reality. Hopefully this will convince you of its merits in one of the most affected parts of your operations – your housekeeping team. First among the benefits of modern online training advances is what's paid forward to your guests – improved compliance with SOPs, faster service, better staff demeanor and, ultimately, better cus...
Hotel Equities Opens New Gulf-front Island House Hotel DoubleTree by Hilton on Orange Beach, Alabama
Hotel Equities | July 12, 2017
Atlanta and Orange Beach, AL– July 12, 2017 – Atlanta-based Hotel Equities (HE) announced the opening of the Island House Hotel Orange Beach – a DoubleTree by Hilton after a multi-million-dollar renovation. Owned by Island House, Inc. and managed by Hotel Equities, the hotel is located at 26650 Perdido Beach Boulevard, Orange Beach, Alabama. Nestled on the Gulf Shores and in the heart of Orange Beach, AL, Island House Hotel Orange Beach – a DoubleTree by Hilton boasts one of the largest private beaches of any hotel in the area and is the only full-service Hilton hotel on the Alabama Gulf Coast. In addition, each ...
WebRezPro Offers Lock Up Integration for Keyless Entry
Lock Up | July 12, 2017
Direct connection streamlines the process of issuing and managing mobile keys for guestroom access. Calgary, AB – July 11, 2017 – World Web Technologies Inc. (WWT) is excited to announce a direct interface between its WebRezPro cloud property management system (PMS) and Lock Up®, an access control and management system providing mobile key technology for hotels and apartments. Lock Up enables hotel guests to access their rooms with their smartphones via the Lock Up® Mobile App, using Bluetooth technology. A Bluetooth device is simply installed inside a property's existing key card locks, allowing the mobile key syste...
Two Roads Hospitality Appoints Sherri Gilligan as Chief Marketing Officer
Two Roads Hospitality | July 11, 2017
Denver, Co., July 11, 2017 – International lifestyle company Two Roads Hospitality, comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, has appointed Sherri Gilligan as Chief Marketing Officer. Gilligan brings to the company an array of expertise in the hospitality industry and beyond with a proven track record in driving strategic marketing efforts and customer loyalty initiatives and enhancing and redefining brands. In her new role, Gilligan will focus on Two Roads Hospitality's global brand architecture and customer relationship management, as well as oversee global mar...
Hard Rock International Reveals Details of Hard Rock Entertainment World Proposal
Hard Rock International | July 10, 2017
ORLANDO, Fla., July 10, 2017 -- Hard Rock International announces details of its Hard Rock Entertainment World proposal, which is slated to be one of the largest resort destinations in Europe. The project, located in Vila-seca and Salou (Tarragona), Spain, will consist of a unique combination of hotels and convention areas, with world-class entertainment, dining and shopping. This project is defined through a complete Zoning Plan already approved by the Catalan Government, with a maximum capacity of 745.000 sq. meters for all the different uses and an estimated global investment of €2,000 million, including the cost of the land and...
HEBS Digital Offers New Monthly Payment Options for Website Design and Technology That Allow Hoteliers to Utilize Their Approved OPEX Budget in Lieu o
HEBS Digital | July 10, 2017
SUMMARY: HEBS Digital announces monthly payment options that allow hoteliers to utilize their approved OPEX Budget in lieu of capital expenses to finance a revenue-driving website, and conversion-focused technology. NEW YORK, NY — July 10, 2017 — Many hoteliers know that they need a new responsive website and revamped digital presence, yet they don't have CAPEX budget left for the year. Instead of putting the most important and profitable revenue stream in danger by waiting for the next budget cycle, HEBS Digital offers new monthly payment options for website design and technology that allow hoteliers to utilize their approv...
Your Hotel Horoscope, from the 2nd Edition of the Hotel360 Magazine
HEBS Digital | July 7, 2017
Summer's officially here (for half the globe, at least), and hoteliers worldwide have the opportunity to capitalize on the influx of eager travelers searching for a memorable getaway. However, every market is different, and your digital strategy should be a direct response to the conditions of your personal hospitality climate. What are you to expect in the coming months, and how should you respond? What characteristics of your hotel's destination should you focus on and mold your strategy around? Luckily, we've done the hard work for you. In this summer's Hotel Horoscope, we're advising twelve unique hotel markets on how to best optimi...
Country Inns & Suites By Carlson Announces Hotel Opening Five Miles from the University of Notre Dame
Country Inns & Suites By Carlson | July 7, 2017
MINNEAPOLIS - July 7, 2017 - Country Inns & Suites By CarlsonSM, a leading upper midscale hotel brand, today announced the opening of Country Inn & Suites By Carlson, Mishawaka, IN. The hotel, located at 420 West University Drive, provides convenience to families, sports teams and fans visiting the University of Notre Dame. The hotel recently underwent a nearly $1 million renovation, which included upgrades to the guest rooms, lobby, breakfast area, meeting room and fitness center. "We are thrilled to continue growing our brand with accommodating locations and recently refreshed hotels," said Jeffrey Freund, senior vice presiden...
General Manager Anthony Meng Welcomes Guests to Hilton Garden Inn Shangri-La in Yunnan Province
Hilton Garden Inn | July 6, 2017
SHANGRI-LA, YUNNAN, China and MCLEAN, Va., July 6, 2017 -- Hilton (NYSE: HLT) and Hilton Garden Inn today announced the opening of Hilton Garden Inn Shangri-La, the first Hilton and third internationally-branded hotel in Shangri-La, Yunnan Province. "The opening of Hilton Garden Inn Shangri-La, our 13th Hilton Garden Inn in China, enriches Hilton's portfolio, enabling us to address the growing demand in the city's mid-market segment," said Qian Jin, area president, operations, Greater China & Mongolia, Hilton. "We are committed to meeting the evolving needs of our guests, providing them with more choice throug...
Hard Rock International Appoints Matt Harkness as President of Hard Rock Hotel & Casino Atlantic City
Hard Rock International | July 6, 2017
ORLANDO, Fla., July 6, 2017-- Hard Rock International announces the appointment of Matt Harkness as president of the highly anticipated, Hard Rock Hotel & Casino Atlantic City. As a New Jersey native with decades of gaming experience, Harkness' appointment is a strategic move for the brand, bringing experienced gaming leadership to the significant property launch. Reporting directly to Chief Operating Officer for Hard Rock International, Jon Lucas, his appointment supports continued momentum surrounding the entertainment destination's opening in the summer of 2018. A new face to the brand, Harkness joins Hard Rock as an indu...
Country Inns & Suites By Carlson Enters Kota, India
Carlson Rezidor Hotel Group | July 6, 2017
First-ever international hotel brand to enter the city of Kota Kota, India - July 6, 2017 - Country Inn & Suites By CarlsonSM Kota made its debut in Kota, India, today. The hotel is the first-ever international brand to have a presence in the city. Strategically located in the heart of the town, Country Inn & Suites By CarlsonSM Kota offers 85 modern rooms and suites. The hotel is located within proximity to corporate zones and educational service institutes making it the perfect stay for both business and family guests. "I am delighted to welcome Country Inn & Suites By CarlsonSM Kota to our growing portfolio in India. With...
Newly Renovated Hilton Garden Inn Singapore Serangoon Opens in Singapore’s Bustling Little India
Hilton Garden Inn | July 5, 2017
SINGAPORE and MCLEAN, Va., July 5, 2017 -- Hilton Garden Inn, Hilton's (NYSE: HLT) upscale global brand of hotels, today announced its entry into Singapore with the opening of Hilton Garden Inn Singapore Serangoon. The hotel brings 328 new rooms to the Hilton Garden Inn brand. "As a testament to our commitment to sustaining Hilton's growth through Asia Pacific, we are proud to open our first Hilton Garden Inn in Singapore, a prominent gateway city in South East Asia," said John Greenleaf, global head, Hilton Garden Inn. "Hilton Garden Inn Singapore Serangoon is located in Singapore's Little India district -- o...
Owned and Managed by Propel Management, New TownePlace Suites by Marriott Opens in Lone Tree, Colorado
TownePlace Suites by Marriott | July 5, 2017
Lone Tree, CO – July 5, 2017 – Get ready to be real and be you on long stays. Marriott International's (NASDAQ: MAR) TownePlace Suites by Marriott Lone Tree, Colorado is now open for business. On average, a TownePlace Suites opens every six days. Built for travelers looking for a simple and friendly place where they can settle-in, keep their routine, and easily connect to the Lone Tree area. The new TownePlace Suites Denver South/Lone Tree located at 10664 Cabela Drive, continues to exemplify the brand's rapid growth. The new hotel will operate as a Marriott franchise, owned and managed by Propel Management, LLC of San A...
Heather Steenge-Hart of The St. Regis Aspen Resort Named Marriott International’s “General Manager of the Year” for the Americas
The St. Regis Aspen Resort | June 30, 2017
Aspen, CO – June 30, 2017 – The St. Regis Aspen Resort is proud to announce Heather Steenge-Hart has received the prestigious award of "General Manager of the Year" by Marriott International, Inc. for the Americas, covering the Eastern Region, Western Region, Caribbean, Latin America, and Canada. Prior to being appointed the General Manager of The St. Regis Aspen Resort in 2012, Steenge-Hart served as General Manager of W Hotels of Chicago. Her wealth of knowledge, hospitality experience, and management approach has had significant impact on distinguishing The St. Regis Aspen Resort as one of the leading luxury destination h...
Fairmont Hotels & Resorts and GP GROUP JSC to Develop 120-Room Fairmont Saint Lucia at Sunset Bay
Fairmont Hotels & Resorts | June 30, 2017
TORONTO - June 30, 2017 - Luxury hotel operator Fairmont Hotels & Resorts, now part of AccorHotels, and GP GROUP JSC. today announced the development of Fairmont Saint Lucia at Sunset Bay. Expected to open in late 2019, the 120-room luxury hotel with 40 private residential villas will be situated on 25 acres and 1,870 feet of exquisite beach front on the southwest coast of Saint Lucia, a leading upscale destination in the Lesser Antilles. Ideally located within 20 minutes of the international airport, Fairmont Saint Lucia at Sunset Bay will be the island's southernmost luxury resort, boasting spectacular views and access to Sain...
Hotel Equities to Operate Fairfield Inn & Suites Kenner NOLA Airport
Hotel Equities | June 30, 2017
ATLANTA–June 30, 2017–Atlanta-based Hotel Equities recently announced its selection as the management firm for the Fairfield Inn & Suites by Marriott Kenner New Orleans Airport in Kenner, Louisiana. The 105-room hotel is conveniently located two miles from the New Orleans airport and features a complimentary airport shuttle. Just minutes from the Esplanade Mall, Pontchartrain Center and the Treasure Chest Casino, the hotel is a short distance from New Orleans's famous French Quarter, the Superdome and the Aquarium of the Americas. "We are excited to expand our portfolio with the addition of this well-situated hotel in th...
