Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
AC Hotels Opens AC Hotel Mainz, the Brand’s First Property in Germany
AC Hotels by Marriott | June 29, 2017
AC Hotels by Marriott, a lifestyle hotel brand from Marriott International (NASDAQ:MAR), has opened today AC Hotel Mainz, the brand's first property in Germany, offering entrepreneurial spirits a new way to hotel in the destination of Mainz. As the first boutique-style hotel in Mainz, the property adds to the brand's growing global portfolio of more than 100 design-led hotels located in Brazil, Denmark, France, Italy, Mexico, Portugal, Spain, Turkey, the United Kingdom and the United States. Following a recent renovation, this historic building in the heart of the city has been transformed into a stylish 58-room hotel boasting sleek, co...
Stable Rates with Declines in Bookings Continue as Hoteliers Close Out First Half of 2017
Villas of Grand Cypress | June 29, 2017
NEW YORK – June 29, 2017 – Heading into the second half of the year, North American hoteliers are continuing to experience stable average daily rates (ADR) alongside declines in bookings during the second quarter of 2017, according to new data from TravelClick's June 2017 North American Hospitality Review (NAHR). This marks an ongoing trend for hoteliers this year. Despite strong transient leisure travel, with positive gains in both ADR and bookings, all other travel segments are experiencing inconsistencies across the board. For example, ADR for transient business travel in the second quarter is up 1.5 percent, but bookings...
Hotel Equities Names Jimmy Grover Regional Director of Operations
Hotel Equities | June 28, 2017
ATLANTA, GA (June 28, 2017) – Atlanta-based Hotel Equities (HE) recently named Jimmy Grover as Regional Director of Operations for the firm. Based in Atlanta, Mr. Grover reports to Dominic Buompastore, Vice President of Operations/Full Service & Resorts. He has oversight of all above property operations for a group of hotels managed by Hotel Equities. With more than 20 years of hospitality industry experience, Mr. Grover began his hospitality career as a technician at the Courtyard by Marriott in Norcross, Georgia. Moving up quickly, he soon earned the post of General Manager for the TownePlace Suites by Marriott in Chantilly,...
IDeaS to roll out new revenue management solution and strategy services for Carlson Rezidor Hotel Group portfolio
Carlson Rezidor Hotel Group | June 28, 2017
IDeaS Revenue Solutions selected to drive revenue opportunities and strategy across more than 1,100 hotels Tweet this: .@carlsonrezidor selects @IDeaS_RevOpt to drive revenue management opportunities with #RevenueManagement technology www.ideas.com/news MINNEAPOLIS – June 28, 2017 – Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel companies, today announced a global partnership with IDeaS Revenue Solutions. The goal of the partnership is to increase revenue performance across the group's seven leading brands and more than 1,100 hotels. IDeaS Revenue Solutions is a leading provider of revenue man...
New 85-Room Radisson Hotel Opens in Guayaquil, Ecuador
June 27, 2017
MINNEAPOLIS (June 26, 2017) – Radisson®, one of the best-recognized hotel brands, today announced the opening of Radisson Hotel Guayaquil. The new hotel features a modern design with exceptional amenities. Guests flying into the area have the added convenience of the hotel's proximity to José Joaquín de Olmedo International Airport and a complimentary hotel shuttle. "We are excited to welcome this hotel to our expanding portfolio across Latin America," said Frances Gonzalez, vice president of Operations for Radisson in Latin America. "The beautiful hotel and friendly staff trained in our signature Yes I Can!SM se...
Feel the Thrill of the Grill! Chefs from Benchmark Resorts & Hotels and the Gemstone Collection Celebrate National Grilling Month
Gemstone Collection | June 26, 2017
Twelve Top Chefs Offer Recipes for America's Most Popular Culinary Pastime The Woodlands (Houston), Texas, June 26, 2017… It's the season of smoking and searing, fire and spice, grillin' and chillin' and feeling the burn of homemade barbecue sauce passed down through ages of summer celebrations. The backyard grill is an American icon, honored each July by National Grilling Month. This year, 12 top chefs from the kitchens at Benchmark Resorts & Hotels and the Gemstone Collection, are getting their grill on with recipes that span the American culinary landscape from the East Coast all the way to the North Shore of Oahu. These k...
Dream Hollywood Appoints Danny Benaderet as Director of Sales & Marketing
Dream Hollywood | June 26, 2017
HOLLYWOOD, CA (June 26, 2017) – In advance of the highly-anticipated summer opening of Dream Hollywood, Danny Benaderet has been appointed as Director of Sales & Marketing for the property. With over 15 years of experience in the hotel industry, Benaderet will be an integral part of the Dream Hollywood team and will focus on group business for the hotel. "We are excited to announce the addition of Danny Benaderet to our team," said Ayo Akinsete, General Manager for Dream Hollywood. "He brings a wealth of knowledge, experience and expertise to Dream Hollywood as well as a great understanding of the market. We feel he will be an...
Sonesta Resorts St. Maarten Expands Use of Agilysys Solutions to Enhance Efficiency and Service
Agilysys | June 26, 2017
All-Inclusive Caribbean Resorts Implement Eatec® Inventory and Procurement System ALPHARETTA, GA. — June 26, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Sonesta Resorts St. Maarten and its management company The Maho Group have selected Agilysys Eatec® to manage inventory and procurement operations at three all-inclusive properties —Sonesta Great Bay Beach Resort, Casino & Spa; Sonesta Ocean Point Resort; and Sonesta Maho Beach Resort, Casino & Spa. The resorts are long-time users of the Agilysys Vis...
Hotel Equities to Manage Courtyard Sea World/Lackland in San Antonio, Texas
Hotel Equities | June 26, 2017
Atlanta – June 26, 2017 – Atlanta-based Hotel Equities (HE) announced that it has been chosen to manage the Courtyard by Marriott Sea World/Lackland in San Antonio, Texas after a complete renovation of the property. Hotel Equities now manages 20 hotels in the state of Texas which are supported by its Texas regional offices. "We're excited to take over management for owner Ram Khatter as the Courtyard renovation and new ownership will bring new life to this well-located, beautifully updated property," said Joe Reardon, SVP of Business Development and Marketing for HE. "This is a solid partnership with great owners and a ...
BENCHMARK Appoints Anthony Beckerley, CHA, Director of Food & Beverage for Snow King Resort, Jackson, Wyoming
Snow King Resort | June 26, 2017
The Woodlands (Houston), Texas, June 2017 … BENCHMARK®, a global hospitality company, has appointed Anthony Beckerley director of food & beverage for Snow King Resort, a Benchmark Resorts & Hotels property located in Jackson, Wyoming. Geoff Young, general manager, made the announcement. "It is a pleasure to welcome Anthony to Benchmark and Snow King Resort," said Mr. Young. "He comes to us with broad knowledge of hotel operations and food & beverage management, and is a terrific addition to our executive team." Anthony Beckerley previously held the position of general manager for Yosemite Valley Lod...
Hotel360 Technologies, the Industry’s First Fully Integrated Guest Acquisition, Engagement and Retention Platform to Debut at HITEC Toronto
Hotel360 Technologies, HEBS Digital and Serenata CRM | June 26, 2017
NEW YORK, NY — June 26, 2017 — Hotel360 Technologies, an integrated hospitality technology and digital marketing company comprised of HEBS Digital and Serenata CRM, will debut its end-to-end guest acquisition, engagement and retention approach at HITEC Toronto, booth 2601. Success is based on how well you know your guests and what you do with that knowledge. Hotel360's fully-integrated 360-degree solutions capitalize on past guest insights to acquire new guests, while also engaging the traveller at every touchpoint of the travel journey with personalized, meaningful experiences and messaging. "We are excited to talk to hote...
HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces
Maestro PMS | June 21, 2017
Visit Maestro PMS in Booth #1219 at HITEC in Toronto JUNE 26-29 at the Metro Toronto Convention Centre Maestro Expands Integrations with even more Third Party Systems to Give Independents Flexibility to Operate with Preferred Providers: E-Signature Closes Meeting and Event Contracts Faster Markham, Ontario – June 21, 2017 – Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29. E-Signature enables independent operators to close more...
What Hoteliers Need To Know About Conspicuous Conservation
Larry Mogelonsky | June 21, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) If you've ever taken a course in economics, you've likely heard the term 'conspicuous consumption' tossed around to describe the purchasing of goods or services as a means of publicly showing off one's power and increasing one's social status. Yellow Humvees, gaudy jewelry and bottle service at nightclubs are first to mind as is every other drug dealer cliché you can conjure. Now, however, this term has been retrofitted to account for the 21st century trend of people wanting to publicly signal their alleged altruism through the purchase of green or sustainable products. Altho...
Sara Malloy Appointed Director of Hotel Sales at The Mayflower Hotel, Autograph Collection
The Mayflower Hotel, Autograph Collection | June 20, 2017
Washington, D.C. – June 20, 2017 – Sara Malloy has been named Director of Hotel Sales at The Mayflower Hotel, Autograph Collection. In this leadership position, Malloy will oversee all hotel sales initiatives for this historic, 581-room Washington, D.C. landmark, including designing and implementing strategies to drive group bookings and increase overall room nights and revenue. Malloy built her career within Marriott International in the D.C. area, having more than 15 years of local sales experience, including Director of Catering at the Falls Church Marriott Fairview Park. Most recently, Malloy served as the Tysons Corner ...
New Luxury Hotel, Waldorf Astoria Beverly Hills, Implements the InvoTech RFID Uniform System for the Most Efficient Uniform Department Operations
InvoTech Systems, Inc. | June 20, 2017
InvoTech RFID Uniform Management System was Installed at the New Waldorf Astoria Beverly Hills for Control and Accountability of Employee Uniforms LOS ANGELES, CA – June 20, 2017 -- InvoTech Systems Inc. announced the recent implementation of its Uniform System at the new Waldorf Astoria Beverly Hills that opened June 1. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Waldorf Astoria Beverly H...
Ariane Systems and ALE Expand Strategic Partnership to Maximize Guest Convenience and Hotel Operations Efficiency
ALE | June 20, 2017
Deeper integration of Ariane's industry leading self check-in solutions with Alcatel-Lucent Mobile Guest Softphone solution and Rainbow™ CPaaS platform to provide guests with total control over their hotel experience Atlanta – June 20, 2017 – Ariane Systems, a leading provider of self-service check-in/out technology for the hospitality industry and ALE, a global leader in enterprise communications and network solutions and services, have announced the expansion of their partnership. The companies initially formed a collaboration in 2016 in order to provide a best-of-breed solution to better serve the needs of their joi...
Paramount Lodging Advisors Arranges the Sale of Two Dallas-Area Fairfield Inn & Suites
Paramount Lodging Advisors | June 19, 2017
DALLAS, TX— Paramount Lodging Advisors (PLA) has completed the sales of the Fairfield Inn & Suites in Las Colinas and the Fairfield Inn & Suites Fort Worth/Fossil Creek in the Dallas, TX area. Senior Managing Director Scott Griemsmann and PLA Associate, Subu Thiagarajan represented the sellers in the transactions. Both Scott and Subu represent Paramount Lodging's West Coast office located in San Rafael, CA. "Our team did an excellent job creating competition for the hotels. We produced roughly 350 executed confidentiality agreements, 60 tours, and 25 offers between the two hotels. This kind of market exposure coupled with ...
Improving The Hotel RFP Process
Monica Sanchez | June 19, 2017
By Monica Sanchez The GBTA Foundation released a new study in partnership with Best Western Hotels & Resorts today that explored the Hotel RFP process from the eyes of a travel manager. A large majority (87 percent) of the travel managers interviewed have some level of involvement with the Hotel RFP process, while 56 percent say they rely somewhat or a lot on a TMC to conduct the RFP process. Each year, most travel programs work closely with their hotel suppliers to negotiate rates and amenities, so they can find the best partners in this space. Typically, 12 percent of the properties are dropped and 13 percent are newly signed as p...
Next Generation FCS Connect Raises Bar on Hotel Guest Request Efficiency
FCS | June 19, 2017
FCS' latest automated service request and job dispatch system now offers cloud-based functionality and all new operations-enhancing features. Singapore – 19 June, 2017 – FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the launch of FCS Connect, an update to its leading hotel guest service management solution. "With this new release we have focused on optimizing FCS Connect for the cloud, resulting in greater speed, efficiency and scalability in our cloud deployments," said Jason Ling, Vice President of Marketing and Digital at FCS. "This together with s...
BENCHMARK Names Robert Burnetti General Manager of Topnotch Resort, Stowe, Vermont
Gemstone Collection | June 15, 2017
The Woodlands (Houston), Texas, June 2017 … BENCHMARK®, a global hospitality company, has named Robert Burnetti general manager of Topnotch Resort, a Gemstone Collection property located in Stowe, Vermont. Greg Champion, BENCHMARK's president, made the announcement. "I am very pleased to welcome Robert to Topnotch Resort and to Benchmark," said Mr. Champion. "He brings vast experience within our industry and in several markets to his new role at Topnotch. We look forward to his leadership of the resort." Robert Burnetti comes to his new position with over three decades of senior leadership experience. He was previously ge...
Miramonte Indian Wells Resort & Spa Appoints Matthew La Vine as General Manager
June 15, 2017
Long Time Hilton Leader Heads to Indian Wells' New Curio Addition INDIAN WELLS, CA- June 2017- Miramonte Indian Wells Resort & Spa, Curio Collection by Hilton, located just outside of Palm Springs, is pleased to announce the appointment of Matthew La Vine to General Manager. In this new position, La Vine will oversee all of the resort's services and staff, while ensuring guest satisfaction and profitability. La Vine was most recently at The Hilton Santa Fe Buffalo Thunder, where he also served as General Manager. Starting his career more than 20 years ago in the guest services department at Four Seasons Hotels and Resorts, La Vine h...
Aimbridge Hospitality Hires Seth Williams as Head of Asian Capital Markets
Aimbridge Hospitality | June 15, 2017
Dallas, Texas (June 15, 2017) — Aimbridge Hospitality announces the hiring of T. Seth Williams to Head of Asian Capital Markets. In his new role, Seth will be responsible for creating and executing a comprehensive strategy to leverage the strength of Asian capital markets in relation to the company's hotel management offerings, and participating as a senior member of the business development team. Prior to joining Aimbridge, Seth advised companies across the U.S. on China strategies. Among his many tasks, Seth was responsible for providing advisory services and strategies to several growth-stage companies across a range of industr...
Treat Guests Right With Welcome Refreshments
Larry Mogelonsky | June 14, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Certain tactics never fail. Offering your guests a little amuse bouche or free beverage upon arrival is an excellent way to get them in a good mood after the stress and exhaustion of travel, helping to set the pace for the rest of their stay. Most hoteliers are aware of this in a general sense, but it is the execution where we often stumble. The expected welcome refreshment is a bottle of wine, a small cheese tray, a fruit place, crackers, cookies or any combination of the five. Nowadays, though, you must look beyond the perfunctory and truly own this aspect of the guest experience ...
Pullman Hotels & Resorts Plans Fall 2018 Opening of Pullman Tokyo Tamachi
Pullman | June 14, 2017
Pullman Tokyo Tamachi is being developed as part of the MSB Tamachi mixed-used complex and will open for the fall of 2018. Featuring 143 rooms, the contemporary designed hotel successfully connects the international style of Pullman with a delicate touch of Japanese art and culture. This business and leisure hotel includes meeting facilities and unique dining concepts. The hotel is directly connected to the JR Tamachi Station east exit and a three-minute walk from the Toei Subway Mita Line. From the hotel to the Haneda International Airport is about 30 mins by public transport and just one stop from JR Shinagawa station to Osaka and Kyo...
