Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Agilysys to Discuss Strategies to Increase Gaming Profitability on Panel at Tribal Casino & Hotel Development Conference
Agilysys | May 8, 2017
Session Will Focus on the Science of Revenue Management ALPHARETTA, GA. — May 8, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced that tribal gaming executive Ryan Carrier will participate in a panel discussion at the Tenth Annual Tribal Casino & Hotel Development Conference, which is being held May 8-9 at Viejas Casino & Resort in Alpine, Calif. The conference is produced by Native Nation Events. Carrier will participate in the panel discussion entitled: Innovations and Strategies that Add to the Science of Revenue Management to I...
Best Western’s Dorothy Dowling Honored as 2017 Silver Stevie® Award Winner for Marketing Executive of the Year
May 4, 2017
PHOENIX, Ariz. – May 4, 2017 – Dorothy Dowling, Senior Vice President and Chief Marketing Officer of Best Western Hotels & Resorts, has been named the recipient of the Silver Stevie Award in the Marketing Executive of the Year category. The awards are part of the 15th Annual American Business Awards℠. With more than 3,600 nominations from organizations of all sizes and in virtually every industry, Dowling was selected for her 30-plus years of dedication to hospitality marketing, and for leading Best Western's notable achievements in 2016 including: the brand's iconic refresh, the revamp of its industry-leading Best Wes...
BENCHMARK Names Juan R. Vicioso, Jr., Director of Sales & Marketing for The Heldrich, New Brunswick, New Jersey
The Heldrich Hotel | May 4, 2017
The Woodlands (Houston), Texas, May 2017 … BENCHMARK®, a global hospitality company, has named Juan R. Vicioso, Jr., director of sales & marketing for The Heldrich, a Benchmark Resorts & Hotels property located in New Brunswick, New Jersey. Stacy Thaler Martin, general manager, made the announcement. "I am very pleased to welcome Juan to Benchmark and to The Heldrich," said Ms. Martin. "He comes to us with important sales leadership experience, as well as keen knowledge of all aspects of our business." Juan Vicioso brings to The Heldrich 20 years of hospitality experience with a focus on sales and marketing....
Choice Hotels Reports Q1 2017 Net Income of $28.7 Million Compared to $21.2 Million Q1 2016
Choice Hotels | May 4, 2017
ROCKVILLE, Md. , May 4, 2017 -- Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, today reported its results for the three months ended March 31, 2017 . Net income for the first quarter of 2017 was $28.7 million or $0.51 per diluted share, compared with $21.2 million or $0.37 per diluted share for the first quarter of 2016. First quarter adjusted earnings before income taxes, depreciation and amortization (EBITDA) was $56.4 million , compared with $45.6 million in the prior year first quarter, a 24-percent increase. "Choice Hotels continues to be a leader in the hospitality industry, rep...
The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking
Maestro PMS | May 4, 2017
Ocean Front Spa Resort Integrates Operations on Maestro PMS On-premise Version with Remote Management Option via Web Browser Markham, Ontario – May 4, 2017 – The full-service Cliffs Resort on California's Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. Drive greater efficiency and guest service with Maestro PMS. The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping, and PCI compliant & EMV ready credi...
Paramount Lodging Advisors Team Sells the Comfort Suites in Lafayette, IN
Paramount Lodging Advisors | May 3, 2017
LAFAYETTE, IN -- Paramount Lodging Advisors (PLA) has successfully represented the seller in the transaction of the Comfort Suites in Lafayette, IN. Managing Director Brent Clemens and associates Hussain Waseem and Mike Schlictman were the designated agents representing the seller in this transaction. The 62-room property was sold on Ten-X, marking the 113th successful transaction on the platform. "We are proud to have executed this deal for our client. This transaction furthers our ties in Indiana as we build on our history of success here in the Midwest. Ten-X continues to be a strong platform to help achieve our clients' goals for th...
Choice Hotels Comfort Hotel Brand Embarks on Aggressive U.S. Growth with 56 Properties Opening in 2017
Choice Hotels | May 3, 2017
ROCKVILLE, Md., May 3, 2017 -- The Comfort hotel brand continues an aggressive plan this year, expecting to open 56 new properties, essentially a new hotel each week. As part of Choice Hotels International, one of the world's leading hotel companies, the new properties showcase the brand's significant growth and reflect the brand's strategic transformation and new design initiatives, which includes a refreshed, modern look and feel. "The success of the Comfort brands, a pioneer in the segment, reinforces that Choice Hotels is a leader in upper midscale lodging. With the brand's recent enhancements and strong operati...
Should You Attend Hotel Tradeshows?
Larry Mogelonsky | May 3, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Hotel tradeshows and conventions are an excellent opportunity to keep pace with all the latest products, news and concepts in our ever-evolving industry. There are many such events happening on a year-round timetable and all around the world, so much so that you could hypothetically spend every week in another city and at another hospitality conference or symposium. Practically, though, you hardly have the time to attend more than five of these events each year, and a 'divide and conquer' approach would work even better. That is, by sending various associates and senior executive te...
HeBS Digital Provides Coursework for Ecole hôtelière de Lausanne’s Online Education Certificate Program in Hospitality Management
HeBS Digital | May 3, 2017
Summary: HeBS Digital was selected by Ecole hôtelière de Lausanne (EHL) to provide course work for their 2017 online education certificate program in hospitality management. NEW YORK, NY — May 3, 2017 — HeBS Digital is pleased to announce that it has been selected by Ecole hôtelière de Lausanne (EHL) to provide online video coursework for their 2017 certificate program in hospitality management. Ecole hôtelière de Lausanne is one of the leading hotel management schools in the world with more than 2,600 students from over 100 different nationalities currently enrolled. The firm that has ...
BENCHMARK Appoints Ed Riley General Manager for Stonewall Resort, A Benchmark Resorts & Hotels Property
Stonewall Resort | May 3, 2017
The Woodlands (Houston), Texas, May 2017… BENCHMARK®, a global hospitality company, has named Ed Riley general manager for Stonewall Resort, a Benchmark Resorts & Hotels property located in Roanoke, West Virginia. Greg Champion, president of BENCHMARK, made the announcement. "I am so pleased to welcome Ed to Stonewall Resort," stated Mr. Champion. "A seasoned hotel and Benchmark executive, Ed's keen insight into our company's 'Be The Difference' service culture, and his luxury resort experience prepares him well to continue to build the renowned reputation of Stonewall Resort." A veteran hotel executive with over three de...
Hyatt Names Kathy Krenger Vice President – Global Communications
Hyatt Hotels Corporation | May 3, 2017
CHICAGO--(May 3, 2017)--Hyatt Hotels Corporation (NYSE: H) today announced Kathy Krenger as vice president of global communications, effective May 15. Krenger will be responsible for Hyatt's communications strategy and media relations, along with internal and brand communications. She will report to Maryam Banikarim, executive vice president and global chief marketing officer. Krenger was previously a General Manager at Daniel J. Edelman, one of the largest global communications firms. "It is clear to us that Kathy possesses the leadership, entrepreneurial thinking and global perspective required to elevate communications and build a st...
Dora Hospitality Group Takes Over Management of Park Inn by Radisson—Morton, IL
May 2, 2017
Morton, Illinois (May 2, 2017) - RBP Hotels, Inc. DBA Park Inn® by Radisson, Morton, IL has chosen Dora Hospitality, LLC to manage its hotel, conference center, and adjoining restaurant. The 96-room hotel is quite popular, often earning repeat business and fond reviews on travel sites like Trip Advisor. The restaurant is also a traveler and local favorite: Paddy O'Flaherty's Irish Pub is known for its tasty menu, copious pints, and friendly staff. The 10,000 sq. ft. conference center, formerly known as Ashland House, is a great multi-purpose space, capable of accommodating up to 350 people. "This is a great property with a great loc...
sbe Adds David Hammarley as Chief Financial Officer
sbe | May 2, 2017
NEW YORK, May 2, 2017 -- sbe, the leading lifestyle hospitality company that develops, manages and operates award-winning hospitality venues globally, has exponentially grown its leadership team since January 2017. Known for being trailblazers in the crowded field of hospitality, sbe has attracted the most prominent industry professionals from design, finance, and hospitality groups – adding its fourth strategic hire this year. Part of the attraction is sbe's uniquely compelling 360° offering for elite travelers: a high-end portfolio of restaurants, nightlife, hotels, and residences that bring visionary experiences and leg...
Hilton Worldwide Completes its First Quarter as a Fee Driven Company Reporting Q1 2017 Net Income of $75 Million; System-Wide Comparable RevPAR Grew 3
Hilton | May 2, 2017
MCLEAN, Va. - Hilton Worldwide Holdings Inc. ("Hilton" or the "Company") (NYSE: HLT) today reported its first quarter 2017 results. The Company completed the spin-offs of Park Hotels & Resorts Inc. ("Park") and Hilton Grand Vacations Inc. ("HGV") on January 3, 2017 (the "spin-offs"). All results herein present the performance of Hilton giving effect to the spinoffs, with the historical financial results of Park and HGV reflected as discontinued operations. Additionally, all share and sharerelated information presented herein have been retroactively adjusted to reflect the 1-for-3 rev...
Country Inns & Suites By Carlson Shows Growth in Texas with a Hotel Opening Near Corpus Christi
Country Inns & Suites By Carlson | May 2, 2017
MINNEAPOLIS (May 2, 2017) – Country Inns & Suites By CarlsonSM, a leading upper midscale hotel brand, today announced the opening of Country Inn & Suites By Carlson, Portland, TX. The hotel, located at 1705 North Highway 181, is near scenic parks and waterways and minutes away from the many attractions in Corpus Christi. "We are excited to continue growing the brand in Texas with the addition of this location," said Jeffrey Freund, senior vice president, Midscale Brands, Americas, Carlson Rezidor Hotel Group. "This hotel's staff will deliver our signature Be Our Guest service philosophy, always making guests feel at home."...
Country Inns & Suites By Carlson Opens Hotel in North Carolina Near the Foothills of the Blue Ridge Mountains
Country Inns & Suites By Carlson | May 2, 2017
MINNEAPOLIS (May 2, 2017) – Country Inns & Suites By CarlsonSM, a leading upper midscale hotel brand, today announced the opening of Country Inn & Suites By Carlson, Shelby, NC. The hotel, located at 2001-A East Dixon Blvd, is near the foothills of the Blue Ridge Mountains with easy access to Highway 74. As a special welcome to guests, the hotel is offering 10 percent off each stay the first 90 days it is open. "We are thrilled to add this hotel to our growing portfolio in the South East," said Jeffrey Freund, senior vice president, Midscale Brands, Americas, Carlson Rezidor Hotel Group. "Country Inns & Suites By Carls...
Entrepreneurs’ Corner: In Conversation With Nikolai Jaeger, An Innovative Modular Hotel Real Estate Developer
Thomas Mielke | May 1, 2017
By Thomas Mielke At last month's International Hotel Investment Forum in Berlin, the event organisers arranged a panel discussion with four entrepreneurs and (co-)founders of new hotel concepts. The question up for debate: "Where is the innovation?". Jean-Pierre Parra Bandeira, Co-Founder and CEO of Light Human Hotel; Olivia Byrne, Company Director at Eccleston Square Hotel; Hans Meyer, Co-Founder of Zoku and Chris Penn, Founder of SteelBMB talked about how independent and alternative hospitality brands, such as their own, deliver innovative experiences tailored to the changing market conditions of the hospitality industry. The session ...
Owned by KHP Capital Partners and Managed by Sage Hospitality, The Darcy Washington D.C. Joins Curio Collection by Hilton
The Darcy Washington D.C. | May 1, 2017
WASHINGTON, D.C. and MCLEAN, Va. - A stylish, contemporary hotel located just six blocks from the White House and around the corner from the trendy 14th Street corridor is the newest member of the exclusive Curio Collection by HiltonTM, the global portfolio of upper upscale independent hotels and resorts. The Darcy Washington D.C., Curio Collection by Hilton, joins the rapidly-growing collection brand of locally authentic hotels as its first property in the nation's capital. A destination unto itself not far from the cosmopolitan Logan Circle neighborhood, The Darcy - which takes its name from a well-dressed and well-traveled fictio...
Efren Aponte Tapped for Director of Sales and Marketing Role at Ames Boston Hotel
Ames Boston Hotel | April 28, 2017
BOSTON, MA (April 28, 2017) –The historic Ames Boston Hotel, Curio Collection by Hilton™, a luxurious boutique property nestled in the heart of bustling downtown Boston, is pleased to announce the appointment of distinguished industry leader Efrén Aponte to the position of Director of Sales and Marketing. Aponte officially joined the Ames Boston Hotel team in early 2017. Previously, Aponte served as the Director of Sales and Marketing at Battery Wharf Hotel in Boston's historic North End neighborhood. Here, he managed and oversaw the day-to-day operations of the group, catering, and banquet sales teams, and was respon...
BENCHMARK Appoints Dyal Sandhu Director of Operations for Stonewall Resort, A Benchmark Resorts & Hotels Property
Stonewall Resort | April 28, 2017
The Woodlands (Houston), Texas, April 2017 … BENCHMARK®, a global hospitality company, has named Dyal Sandhu director of operations for Stonewall Resort, a Benchmark Resorts & Hotels property located in Roanoke, West Virginia. The appointment represents a return to BENCHMARK for Mr. Sandhu. Todd Felsen, senior vice president operations, made the announcement. "It is a pleasure to welcome Dyal back to Benchmark," said Mr. Felsen. "He returns to us with vast experience in the resort market, as well as important knowledge and understanding of our company's 'Be The Difference' service culture." Dyal Sandhu was previously open...
Hotel Equities Chosen to Manage 107-Room Home2 Suites in Carbondale, Illinois
Hotel Equities | April 28, 2017
Atlanta – April 28, 2017 – Atlanta-based Hotel Equities (HE) has been selected to manage the 107-room Home2 Suites by Hilton hotel in Carbondale, Illinois. Starting immediately, Hotel Equities will partner in a supportive role to help manage the final construction and development phase of the property. The firm will begin hotel operations during the pre-opening stage with scheduled opening expected to be in August 2017. Hotel Equities continues its growth strategy in the mid-west with its first hotel in the state of Illinois. The HE portfolio now numbers over 100 hotels coast to coast. "We are extremely excited to partner wi...
Isn’t “Success” the Ultimate Sign of a True Leader?
James Houran | April 28, 2017
By James Houran, Ph.D. "Pay for performance" models dominate today's compensation schemes, a fact that seems to say implicitly that outcomes are the only thing that matter. Janet Jackson summed it long ago with her popular lyrical meme, "What have you done for me lately?" But, there is also a 1970s lyric by Gordon Lightfoot that speaks to another, equally potent reality, which is "heroes often fail." Leaders simply do not win every battle or war. We recently heard from a colleague who shared one of his life lessons after reading our take on servant leadership. He wrote… "Early in my career I was in the running for a promotion but...
Now Available for Download: HeBStrategy Q2 2017 Hotel Marketing, Technology, and Trends Whitepaper
HeBS Digital | April 27, 2017
As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the second installment in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q2 edition assesses the climate of the hospitality industry, explores creative approaches to brand loyalty and guest recognition programs, and highlights key findings hoteliers should be mindful of in auditing their hotel digital marketing strategies. Download the HeBStrategy Q2 2017 whitepaper to learn about: What's Trending in Hospitality: Stay up-to-date on what will affect hoteliers over the next few months, including the mas...
Hyatt to Double Presence in the Middle East with Signing of 14 Management Agreements for Hyatt-Branded Hotels
Hyatt Hotels Corporation | April 26, 2017
CHICAGO--April 26, 2017--Hyatt Hotels Corporation (NYSE: H) announced plans to expand Hyatt's brand footprint in the Middle East and Gulf Cooperation Council (GCC) with the signing of management agreements by a Hyatt affiliate for 14 Hyatt-branded hotels across the Park Hyatt, Grand Hyatt, Hyatt Regency, Hyatt Centric, Hyatt Place, and Hyatt House brands. There are currently 14 Hyatt-branded hotels open in the Middle East and GCC, and the expected openings of these 14 Hyatt-branded hotels would double Hyatt's brand presence in the region within the next few years. "We believe the new agreements being announced today, along with the prev...
