Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Doug Kennedy Announces Next Topic in His Webcast Training Series: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Infor
Doug Kennedy | April 4, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today that the topic for his next training webcast is: Five Reservations Sales Questions Your Team Should Be Asking Today’s Pre-Informed Callers, scheduled for April 17 from Noon – 12:40 pm. REGISTER HERE According to Doug, “These days, most reservations inquiries are often disguised as ‘I just have a quick question about…’ Rather than just answering simple questions, and thus sending callers back online to book – possibly at an OTA – these questions help your team engage ca...
Cloudbeds Announces Integrations With Leading Point of Sales (POS) Solutions to Expand Cloudbeds Marketplace
Cloudbeds | April 4, 2023
Cloudbeds customers will be able to connect onsite bars and restaurants to Cloudbeds Platform for a seamless guest experience San Diego, April 4th, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced strategic partnerships with point-of-sale industry frontrunners: Lightspeed, Toast, Revo, Last.app, Tevalis, and Invu. The integrations grant lodging businesses using Cloudbeds Platform the ability to effortlessly verify guest information and post accumulated charges from onsite bars and restaurants directly to the guest's room. The d...
The J Collection Partners With Travel Outlook, The Premier Hotel Call Center, to Enhance Voice Revenue and Guest Satisfaction
Travel Outlook, The Premier Hotel Call Center™ | March 28, 2023
SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction. Travel Outlook, known for its highly personalized, efficient and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusivel...
MDO Releases Guide to Adopting Automation for Efficient Hotel Operations
MDO | March 28, 2023
Free resource includes expert insights from hoteliers finding new ways to increase efficiency with smaller teams by automating manual processes. BETHESDA, MD., March 28, 2023 – myDigitalOffice (MDO), a hotel data platform to centralize and visualize key performance metrics, today released an in-depth report highlighting creative ways hotel operators are increasing efficiency with smaller teams. For many, automating manual processes has become critical to success. Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with 2 million open jobs, according to ...
Data Privacy Alert: Who’s Responsible for Personal Data at a Hotel?
Bob Braun | March 21, 2023
By Jim Butler, Robert Braun One of the most valuable assets of a hotel brand is information – detailed personal information about guests at their hotels, participants in their loyalty programs, and visitors to their websites. This information allows hotel brands to focus on creating guest loyalty, acquiring potential guests, engaging in effective marketing, expanding market share, and creating properties and services that entice and satisfy hotel guests. Because of this, hotel brands have long contended that they “own” hotel guest data and have unencumbered rights to use it, without respect to the interests of hotel owners and even t...
The Right PMS Partner + Open APIs Can Elevate a Hotels’ Operational Success
Warren Dehan | March 21, 2023
By Warren Dehan Tapping a skilled technology partner to handle the necessary integrations between the property-management system and other on-premises solutions will give operators a greater chance for success Consumers the world over are seeking greater flexibility and control over their travel experiences, and hoteliers love to provide these elements to them whenever possible. Technology is increasingly able to provide the bespoke experiences hoteliers envision delivering, often thanks to new integrations which build on and fill out their existing capabilities. To thrive in today’s technology-driven hospita...
How Adopting Oracle’s OPERA Cloud and OHIP Technologies Helped Meliá Hotels Get Ahead
Christian Palomino | March 14, 2023
By Christian Palomino, Rocío Pérez After spending a few years in a global pandemic, travelers have never been hungrier to see the world and have a great hotel experience wherever they go. One of the best ways for hoteliers to ensure guests are having incredible, personalized experiences is to keep teams engaged by utilizing technology to deliver the latest and greatest in industry innovation. That was what led Meliá Hotels International to adopt the Oracle Hospitality OPERA Cloud Property Management (PMS) which utilizes the Oracle Hospitality Integration Platform (OHIP) to easily and seamlessly connect complementary applications....
Spring Cleaning: Why Hotels Are Investing in New PMS Systems in 2023
Warren Dehan | March 14, 2023
By Warren Dehan Operators raise technology budgets to capitalize on new innovations and better service Hoteliers across the industry have turned a new leaf on technology. Limited labor and other trends have led more operators to rely on technology to run their properties more efficiently. Still, as digitalizing operations becomes more popular, more and more hoteliers are learning just how limited their property-management system’s capabilities are, and how dependent they are on better service from their vendors. Many of the most important digital capabilities require a PMS that can communicate with multiple departments and be mobile-f...
Travel Outlook Offers Complimentary Registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network
Travel Outlook, The Premier Hotel Call Center™ | March 13, 2023
SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, in partnership with other sponsors and the Kennedy Training Network (KTN), is offering complimentary registration in a new, groundbreaking monthly webinar series delivered personally by industry expert Doug Kennedy. The series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality. The webcast will cover the important philosophical communications essentials that ensure your guests experience sincere, heartfelt hospitality, not just scripted politeness. This webinar will cover: • Hospitality means caring about as wel...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
J Collection Partners With Cloudbeds to Power Portfolio of Boutique Historic Properties
Cloudbeds | March 8, 2023
The boutique hotel operator will utilize the Cloudbeds Platform to streamline operations and enhance guest experience across its collection (SAN DIEGO) March 8, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a partnership with J Collection Hotels, a boutique hotel operator with 17 unique, locally owned and operated hotels with more than 2,050 rooms in New Orleans and Southeast Region. J Collection, known for its distinct historic properties and signature Southern hospitality, selected the Cloudbeds platform to streamline their...
Extended Stay America Selects HotelKey for Next Generation Central Reservation System
HotelKey | March 6, 2023
Dallas – March 6, 2023 – HotelKey, the leading cloud-based hospitality platform, added its Central Reservation System (CRS) to an already existing portfolio of HotelKey products in use at Extended Stay America (ESA). ESA has worked with HotelKey for its Property Management System (PMS) since 2018, and for the HotelKey Call Center Module (Find & Reserve) since 2020. HotelKey’s next-generation cloud-based CRS product includes direct connectivity to leading OTAs and GDS systems, an easy-to-use Call Center module, integration with Channel Managers, and seamless integration with the HotelKey PMS. HotelKey Co-Founder and President, Adi...
Cloudbeds Partners With Leading Revenue Management Systems
Cloudbeds | March 2, 2023
(SAN DIEGO) March 2, 2023 — Cloudbeds, the leading hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a significant expansion of its revenue management offering through new partnerships with leading industry innovators. The partnerships will allow customers to experience the depth of functionality from top revenue management systems, all integrated directly with the Cloudbeds Hospitality Platform. Cloudbeds’ initial RMS launch partners include Atomize, BEONx, Beyond Pricing, Duetto, Pace Revenue, PriceLabs, and RoomPriceGenie, some of the most n...
Maestro PMS Recognizes Hotelier Challenges, Innovates to ‘Voice of Its Clients’
Maestro | February 22, 2023
Leader in cloud and mobile hospitality property-management systems continues investing in greater ease-of-use and onboarding capabilities to benefit independent hotels and resorts MARKHAM, Ontario, Feb. 22, 2023 — Maestro PMS, the hospitality industry’s most trusted and proven provider of web and mobile property-management systems, deployable in the cloud, on-premises or any hosting environment, recently added a number of new features to its leading all-in-one PMS solution. The updates are a regular part of Maestro’s innovation strategy tailored to ensure its customers remain on the cutting edge of PMS technology. Maestro’s refresh...
AI Is Here to Work With Your Employees, Not Replace Them
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
Hospitality Experiences Drive Significant Growth for UrVenue
UrVenue | February 9, 2023
UrVenue, pioneer of hospitality’s first Property Experience Management System (PXMS), announces strong growth in 2022 and expects further growth from new PXMS feature set in 2023 LAS VEGAS, Nev., February 9, 2023 — UrVenue is growing by leaps and bounds. In 2022, the company pioneered hospitality’s first Property Experience Management System (PXMS) with its launch of UV Enterprise — recognized by SKIFT Idea Awards as a finalist for the 2023 Visionary Award presented by JetBlue Technology Ventures. UrVenue increased its revenue year-over-year by 55% and doubled its number of headquarter associates by hiring across its development, ...
P3 Introduces Guaranteed Online Booking for Interconnected Rooms
P3 Hotel Software | February 7, 2023
New service launched alongside housekeeping live reporting tool as part of ‘all-in-one’ hospitality ecommerce platform February 7, 2023 — Dublin & Denver — Hotel software solutions provider P3 has become the industry’s first hotel booking engine provider to allow guests to book interconnected hotel rooms online. This pioneering new service is designed to enhance the guest journey for families and other groups, making it easier for them to guarantee their booking of interconnected rooms without the need to contact the hotel. The P3 booking engine is able to identify and secure interconnected rooms in the hotel’s property ...
Maestro Expands All-In-One PMS to Provide ‘Everything Hotel’ via Strategic Solution Partnerships
Maestro | February 7, 2023
Anything Hotel joins Maestro’s growing partner network giving users one-stop access to Meta, digital marketing, social marketing, branding, website design and more MARKHAM, ONTARIO, February 7, 2023 — Maestro has entered 2023 with its eyes keenly fixed on building more strategic partnerships that make sense for hotel and resort groups. One of its first initiatives is to become the most comprehensive, all-in-one solution for users – from its coveted front- and back-of-house software and contactless mobile tools to now include omnichannel marketing. Recently Maestro teamed with Anything Hotel to give users access to Meta, digital mark...
What Customers Want and Expect While Traveling in 2023
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
Maestro Examines What Independent Hoteliers Want From Their PMS’ in 2023
Maestro | January 24, 2023
Leader in hospitality property-management systems shares what its clients say and discusses the shared passion for technology innovation to meet customer demands and exceed guest expectations MARKHAM, Ontario, Jan. 24, 2023 — Maestro PMS, the hospitality industry’s most trusted and proven provider of cloud and on-premises Web and Mobile property-management systems, is entering the new year with a fresh perspective on what hoteliers want from their mission-critical property systems. Coming off the heels of its Annual User Conference, Maestro team members spoke to customers to gain insight into their wants, needs, likes and dislikes rela...
Third-Party Hotel Operators Set to Grow Across Europe, Says HVS
HVS | January 19, 2023
19 January 2023, London: The number of hotel owners using third-party operators to run their properties looks set to increase across Europe, reflecting the desire for flexibility as well as a number of other benefits, according to a new report from global hotel consultancy HVS. The trend for third party operators (TPOs) has emerged from the US where the concept has become commonplace, with most franchised hotels from midscale upwards now being run by TPOs. These operators are not affiliated with the owner or the franchise brand and as such can be more aligned with owner objectives, often driving higher profits as a result. Examples of TPO...
Curator Hotel & Resort Collection Selects Shiji’s Concept to Power Its Members’ Spa and Golf Management
Shiji | January 19, 2023
Shiji's Concept was selected to offer the spa, golf and resort activities management solution as preferred provider for Curator's 97 independent boutique and lifestyle hotels and resorts across the U.S. ATLANTA, Georgia, January 19, 2023 – Shiji, the global hospitality technology innovator, has announced that its product, Concept, has been selected to offer the spa, golf, and resort activities management platform as a preferred provider to its member properties. Curator currently includes 97 independent boutique and lifestyle hotels and resorts across the U.S. After an extensive competitive process, Curator selected Shiji’s...
Labor Shortages and The Impact on Hotel Operating Costs
John Smallwood, President of Travel Outlook | January 17, 2023
How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, costs are skyrocketing across multiple industries, and the hospitality industry is no exception. Maintaining control over your hotel’s operation is key to running a successful and profitable business. Hotels all over the world have had to adapt to rising costs thanks to inflation, the pandemic, and labor shortages, all of which combine to threaten profitability and longevity. In a perfect world, hotels can seamlessly meet a never-ending stream of deman...
With Pace of Progress in Hospitality Slated to Move Onward and Upward, Maestro Presents Its PMS Roadmap for 2023
Maestro | January 10, 2023
The leading provider of property-management systems for independent hotels is poised to meet the rising demand for cloud hosting, mobile tools, enhanced two-way texting, marketplace integrations, heightened security, and online gift carding in the new year MARKHAM, ONTARIO, January 10, 2023 — “The secret of change is to focus all of your energy not on fighting the old, but on building the new.” When it comes to hotel property management system technology, this quote by Socrates is apropos. Last year, Maestro made five industry predictions for the evolution of PMS. While contactless technology did become more prevalent within the PMS ...
