Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Debunking Common Myths About AI: Why Human Hotel Staff Are Still Irreplaceable
John Smallwood, President of Travel Outlook | September 17, 2024
Operations
Sage Hospitality Names Mustafa Menekse Area Director of Sales Overseeing Denver’s The Crawford, The Oxford & The Maven Hotels
Sage Hospitality | March 20, 2017
Denver, CO (March 20, 2017) – Sage Hospitality is pleased to announce it has promoted Mustafa Menekse to the position of Area Director of Sales overseeing three independent downtown Denver hotels - The Crawford Hotel, The Oxford Hotel and The Maven Hotel, a vibrant new hotel concept opening next month. Menekse most recently served as the Area Director of Sales & Marketing overseeing four other Sage Hospitality hotels in Denver – the Courtyard Denver Downtown, the Residence Inn Denver City Center, the SpringHill Suites Denver Downtown at MSU Denver and the TownePlace Suites Denver Downtown. Originally from Turkey, Menekse...
Curated Rates: Using Relevant Content to Boost Bookings
Estella Hale | March 20, 2017
With Estella Hale What are curated rates? To understand curated rates, we first need to understand what curating means. To curate something means to organize and display content in a meaningful way for a particular result. For our purposes here, "content" will be defined as the booking availability response from your hotel to your guests. This request and response interaction is what happens to your guests when they come into your internet booking experience; they give you information about their travel search, and you respond with relevant content. So, the concept of "curating" rates revolves around being able—from all of the boo...
Destination Hotels Appoints Freddy Hernandez as New Area Director of Marketing & Public Relations
Destination Hotels | March 17, 2017
DENVER, CO (March 16, 2017) –Destination Hotels announces the appointment of Freddy Hernandez as Area Director of Marketing and Public Relations for Quirk Hotel, YVE Hotel Miami and the newly-introduced Royal Isabela. In his new role, Hernandez will oversee all Marketing & Public Relations operations from planning and developing communications strategies to cultivating media interest in all three hotels. With an extensive background in communications and digital marketing, Hernandez brings immense experience to his new position. Prior to joining Destination Hotels, Hernandez was the acting Director of Marketing & Public Re...
Landmark Properties and Concord Hospitality Plan Fall Opening for AC Hotel Gainesville, Florida
Concord Hospitality Enterprises Company | March 16, 2017
GAINESVILLE, FLA. (March 16, 2017) - Concord Hospitality, operator of the AC Hotel by Marriott Gainesville, today announced that the project has reached a major construction milestone. Roughly twelve months after construction began, hotel development has reached the 10th floor, with a grand opening scheduled for fall 2017. "AC by Marriott Gainesville's proximity to the University of Florida, refined design and emphasis on technology will appeal to both business travelers and visitors of the university," said Grant Sabroff, SVP of Business Development at Concord. "The AC Lounge will feature a locally-inspired food and beverage experience...
InFISHigate This Underrated Menu Choice
Larry Mogelonsky | March 15, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) As health eating takes the world by storm, many people are adopting strict or esoteric diets that are becoming commonplace in any urban area. Vegetarians, vegans, paleo, raw diet – all must be appeased. As a staunch meat-lover, I can't fully grasp those who stave off cow and lamb entirely. But if I had to, I could give up red meat and poultry, but never fish. There are so many regional varieties and flavors of fish that I simply couldn't go without getting my krill fill each and every week. It's a fantastic protein compromise on the spectrum of striploin to tempeh. Smack full of omega...
Motif Seattle Names Rhocelli Pascual New Director of Marketing
Motif Seattle | March 14, 2017
SEATTLE, Washington – March 14, 2017 – Motif Seattle, A Destination Hotel, has named Rhocelli Pascual as its new Director of Marketing. In this role, Pascual will be responsible for shaping and executing an overall marketing strategy for the hotel, ensuring alignment of marketing and sales strategies, and developing new programming. She will also oversee the hotel's overall branding, advertising and public relations efforts. "We're thrilled to welcome Rhocelli to Motif Seattle and know she will bring a fresh perspective and dynamic new ideas to our vibrant, city-center hotel," said Shannon Sheron, General Manager. "Her exper...
Led by General Manager Scott Ward, the DoubleTree by Hilton New Orleans Completes $25 Million Renovation
March 14, 2017
NEW ORLEANS – March 14, 2017 – DoubleTree by Hilton New Orleans is pleased to unveil its $25 million renovation to its guest rooms, pool, lobby and meeting spaces. Located at the base of Canal Street overlooking the Mississippi River, the hotel will celebrate its newly-refurbished features with a show-stopping launch party at the end of March. Planned for the celebration is an interactive art project that will have guests taking a double take during the festivities that will include New Orleans' own The Nayo Jones Experience, cocktails by Ghost Tequila and of course, champagne. With hospitality, service and the art of a warm...
FCS Computer Systems Becomes First Company in Malaysia to be Awarded ‘Secured Software Assurance Certificate’
FCS | March 14, 2017
Joint TÜV-LGMS certification recognizes leading hospitality solution provider's commitment to safeguarding customers against data security threats. Kuala Lumpur, Malaysia – 14 March, 2017 – FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has become the first company with operations in Malaysia to be awarded the Secured Software Assurance Certificate by TÜV Nord and LE Global Services (LGMS). The certification recognizes FCS' successful efforts in securing its solutions to protect against data vulnerabilities and circumvent the ongoing threat of online security attack...
Teneo Hospitality Group Launches Nationwide Meeting Planner and Hotelier Networking & Charity Events, Assisting Homeless in 14 Cities
Teneo Hospitality Group | March 14, 2017
NEW YORK, NY, March 2017 … Teneo Hospitality Group launched the first of several planned 2017 networking and charity programs with an interactive event at Manhattan's swanky Second Floor venue. The gathering, to benefit the New York Rescue Mission, was attended by 100 meeting planners from the Northeast and representatives of 58 hotels and destinations from across the US and internationally. Teneo's networking programs, held across the United States and in Latin America, provide members with a unique opportunity to showcase their products and services, enjoy great food and entertainment, while aiding a local charity. Tene...
BENCHMARK Opens Phase One of The Grove Resort & Spa Orlando
the Grove Resort & Spa Orlando | March 13, 2017
All-suite Destination Resort, Minutes from Walt Disney World, Joins Benchmark Resorts & Hotels The Woodlands (Houston), Texas, March 13, 2017 … BENCHMARK®, a global hospitality company, announces the opening of phase one of The Grove Resort & Spa Orlando, an expansive, 106-acre destination resort just minutes from Walt Disney World®. Set on Lake Austin, amid a portion of Central Florida's conservation grounds, The Grove launched with 184 of its 878 residential-style suites that help simplify family and group travel. The Grove joins Benchmark Resorts & Hotels, a dynamically expanding portfolio that is part of B...
Sage Hospitality Appoints Gerry Link as General Manager for The Maven Hotel, Denver
Sage Hospitality | March 13, 2017
Denver, CO (March 13, 2017) – Sage Hospitality is pleased to announce that Gerry Link is now serving as General Manager of The Maven Hotel, a vibrant new hotel concept opening next month in downtown Denver. The independent Maven will deliver an urban hotel experience with an energetic lobby highlighting an eclectic mix of local art and handmade products and a passionate staff who live for hospitality. The first Maven Hotel will anchor Denver's new Dairy Block mixed-use development by Sage, McWHINNEY and Grand American, Inc. Link is a 35-year hospitality veteran with extensive luxury boutique experience. He joins Sage from 21c Muse...
Midas Hospitality Names Angie Gadesi as General Manager and Danette Beaver as Sales Director for Hampton Inn St. Louis Wentzville
Midas Hospitality | March 13, 2017
Wentzville, MO, March 13, 2017 -- Midas Hospitality, a premier hotel management group, recently appointed Angie Gadesi as General Manager and Danette Beaver as Area Director of Sales for its new Hampton Inn St. Louis Wentzville in Wentzville, Mo. As General Manager, Gadesi will oversee all property operations and sales which includes specializing in team building, delivering superior guest service while ensuring product quality standards are met, and achieving revenue goals. Gadesi, a 24-year hospitality industry veteran, has worked at Midas Hospitality for four years. As Area Director of Sales, Beaver will provide total account managem...
Hospitality Management Corporation Selected to Manage Holiday Inn Memphis Airport & Conference Center
Hospitality Management Corporation (HMC) | March 13, 2017
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 256-room Holiday Inn ® in Memphis, TN. The company continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranked in the top 40 of all third party and owner operated hotel management corporations. The hotel is located within two miles of the Memphis International Airport which makes it an ideal location for both business and le...
Hasn’t the “Great Man or Woman” Leader Profile Been Debunked as a Myth?
James Houran, Ph.D. | March 13, 2017
By James Houran, Ph.D. and Keith Kefgen Speaking to executive teams, conference attendees and individual leaders throughout 2016, we received many questions about the ideas in our book, Loneliness of Leadership. Therefore, we thought it would be worthwhile to present a series of articles that share with the wider public a sampling of the most interesting or instructive of these exchanges and past debates. The first story we will share was presented by a graduate student in industrial psychology and organizational dynamics, who adamantly claimed that the idea of "servant leadership" was hogwash at worse and an urban legend at best. In pa...
ProfitSword Partners with Formula 4 Racing Team
ProfitSword | March 13, 2017
Orlando, FL – March 13, 2017 – ProfitSword has taken a giant step outside the box by sponsoring Blake Mount and his Formula 4 racing team for the 2017 season. The continued rapid growth and expansion of ProfitSword's offerings has illuminated a multitude of new possibilities for the leading hospitality B.I. solutions provider. With the goal of reaching out to new markets, ProfitSword believes the exposure to a new audience can only have positive ramifications. According to Tili Findley, co-owner of ProfitSword, the sponsorship of Blake Mount's car is a great way to reach a huge audience of prospective business owners in indu...
Benchmark Names El Hassan Erroudani Director of Operations for Villas of Grand Cypress, A Gemstone Collection Resort
Villas of Grand Cypress | March 9, 2017
The Woodlands (Houston), Texas, March 2017… BENCHMARK®, a global hospitality company, has named El Hassan Erroudani director of operations for Villas of Grand Cypress, a Gemstone Collection resort located in Orlando, Florida. Mark Cox, Benchmark's general manager for Villas of Grand Cypress, made the announcement. "I am extremely honored to welcome Hassan to the Villas," said Mr. Cox. "He will oversee the resort's food & beverage, rooms, security and transportation departments. Hassan comes to us with extensive experience in a variety of leadership positions within Benchmark. He is keenly aware of t...
AccorHotels Announces a Relaunch Plan for the hotelF1 Brand in France
AccorHotels | March 9, 2017
AccorHotels is continuing its strategy of optimizing its real estate assets and revitalizing its brands by giving fresh impetus to hotelF1 in France. The project is based both on an ambitious plan to relaunch the brand and on the dynamic management of its portfolio of hotels. The Group is announcing the sale, to SNI Group (Société Nationale Immobilière - Caisse des dépôts et consignations Group), of a portfolio of 62 hotels made up of 7 fully-owned hotels and 55 hotels leased from the company Silverstone. This operation is subject to consultation with employee representative groups. Following this trans...
Wyndham Promotes Barry Goldstein to Chief Marketing Officer and Appoints Scott Strickland as Chief Information Officer
Wyndham Hotel Group | March 9, 2017
PARSIPPANY, N.J. (March 9, 2017) – Wyndham Hotel Group, the hotel giant with an unmatched global presence of more than 8,000 hotels, today announced two new appointments advancing its continued transformation: Barry Goldstein has been promoted to chief marketing officer and Scott Strickland has been appointed as chief information officer. As chief marketing officer, Barry Goldstein is responsible for all aspects of marketing and revenue generation for the company and its 18 global brands, leading the brand marketing, loyalty, digital marketing, global sales, communications, customer care, and revenue management functions for a por...
Lieben Group, LP, Nivea Hospitality and Choice Hotels Open Doors to New Prototype Sleep Inn Hotel in Galion, Ohio
Choice Hotels | March 9, 2017
First-of-its-Kind hotel opens doors within nine months of design rollout ROCKVILLE, Md. , March 9, 2017 -- Choice Hotels International, Inc. (NYSE: CHH), Lieben Group, LP , and Nivea Hospitality celebrate the opening of the first Sleep Inn hotel to feature the brand's recently evolved interior and exterior design, opening just nine months after the concept was announced. The newly constructed 62-room Sleep Inn & Suites in Galion, Ohio , is located at 6698 Brandt Road , just off U.S. Route 30 , and designed to appeal to both business and leisure travelers. Sleep Inn, an all-new construction hotel brand that is a leader in the mid...
New Study Shatters Airbnb Homesharing Myth
the American Hotel & Lodging Association | March 9, 2017
Reveals Airbnb's Business Driven by Commercial Operators, Generating Nearly $2 Billion in Revenue; "Illegal Hotel" Growth Trend Consistent Across 13 Major Markets WASHINGTON, D.C., March 9, 2017 – The American Hotel & Lodging Association (AHLA) released a new report today that examines the rise of commercial activity taking place on Airbnb nationwide. This study, Hosts with Multiple Units – A Key Driver of Airbnb Growth, reveals that Airbnb's business is moving even further away from true home sharing: 81% of Airbnb's U.S. revenue – $4.6 billion – comes from whole-unit rentals (those rentals where the owner i...
AETHOS Consulting Group Releases Corporate Governing Practices Report: Insights on Hospitality Governance in an Ever-Changing Political Landscape
AETHOS Consulting Group | March 9, 2017
According to AETHOS Consulting Group, a leading global hospitality advisory firm, the best corporate board in the hospitality industry belonged to Ryman Entertainment. Results of the annual survey are delineated in the AETHOS 2016 Corporate Governing Practices report. A total of 54 national and international companies were carefully studied for this year's survey. The study examines five key areas of corporate governance, including board makeup, independence, committee structure, and pay-for-performance, in determining a governance score for each company. "Ryman Entertainment made a big push to the top spot this year with solid...
Looking Ahead Nine Months For Hotel Technology
Larry Mogelonsky | March 8, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) When it comes to technology, hotels are often seen as laggards to adoption, but I don't see this as the case. Quite the opposite in fact, with our resources and the diverse range of operations, the next nine months of 2017 should prove to be exciting times for new hardware and software installations, but only if you have vision. To help you stay on the forefront of what's available to help grow your business, here are five industry trends as well as a few companies that I consider to be game-changers for the remainder of the calendar year. 1. Energy efficiency everywhere. Whether or not you...
HeBS Digital Opens New London Office; Strengthens Commitment to Growing Direct Bookings for European Hoteliers
HeBS Digital | March 8, 2017
New York -NY – March 8, 2017 – HeBS Digital is growing! The firm is pleased to announce its continued growth in the European region with a new office in London, England. Part of an aggressive global expansion strategy, the new office will support HeBS Digital's continuous growth in Europe and its mission to help European hoteliers drastically increase direct bookings and lower overall distribution costs through industry best-of-breed digital technology, consulting and marketing. The office in London strengthens the firm's commitment to helping hoteliers in Europe invest smartly in their direct booking strategy, shift share f...
Sage Hospitality Names Bess Miller General Manager of Denver’s the Curtis – a DoubleTree by Hilton
| March 8, 2017
Denver, Colo. (March 8, 2017) – The Curtis - a DoubleTree by Hilton is pleased to announce that Bess Miller is now serving as the "Mistress of Mayhem" or General Manager at Denver's only pop culture hotel. Managed by Denver's Sage Hospitality, the Curtis is celebrating its 10th anniversary this spring with two major new art installations. The first is extravagant new hallway art to greet visitors to each of the hotel's 13 themed guest room floors – including pieces dedicated to Colorado sports heroes on the 10th "Floor of Champions" and a Star Trek landing zone on the 8th "Sci Fi Floor." The hotel is also completing a 1,600+...
