Uncommon Hospitality to Open Boutique Hotel in Portland, Maine’s Historic West End District
Post Company | December 13th, 2022
5 Telltale Signs It’s Time to Change Your S&C System and Why It’s Quicker and Easier Than You Might Think
Ryan Hamilton | July 6th, 2022
Completing Renovation and Conversion, the 149-room DoubleTree by Hilton Port Huron Opens in Michigan
DoubleTree By Hilton | August 21, 2013
August 21, 2013 PORT HURON, Mich. - DoubleTree by Hilton today announced the opening of DoubleTree by Hilton Port Huron. Formerly the Thomas Edison Inn, the property reopens following a 12-month, multi-million dollar renovation. The hotel's transformation will continue with the development of the new 40,000 square foot Blue Water Area Convention Center, on which the hotel will break ground in October in partnership with St. Clair County. The hotel is owned by JB Real Estate Development, LLC and managed by Illinois-based management company, Hospitality Specialists, Inc. The 149-room hotel presents a contemporary design incorporated throu...
China Becomes World’s Biggest Travel Spender According to Hotels.com Report; 2012 Spending Up by 40%
August 21, 2013
DALLAS - August 21, 2013 - China has overtaken the U.S. and Germany as the world's biggest spenders on travel, with Chinese travelers spending $102 billion on international travel in 2012, an increase of over 40 percent from 2011*. The second annual Chinese International Travel Monitor (CITM) released today by Hotels.com, the world's leading hotel booking website, reveals significant insights into the changing behaviors of Chinese travelers and how the global hotel industry is adapting. Surveying more than 3,000 Chinese international travelers and more than 1,500 hoteliers around the world, the Hotels.com report found 75 percent of glob...
The Hotel Employee Curiosity and its Effect on Differentiation of Hotel
August 21, 2013
by Osvaldo Torres Cruz August 21, 2013 One of the advantages which the Hotel obtains from experiential hospitality is to perceive the guest in a different way, achieving to get to his emotional world where never before anyone had searched and hence, discover what never before anyone had found out: his hopes and aspirations, therefore, the Hotel will be able to offer what no other hotel had never before offered: his emotional balance. The knowledge of the emotional universe of the guest, i.e. their stimuli, sensations, perceptions, emotions and feelings, lead to establish a system of links and relationships where the empathetic factor pl...
The 92-suite Home2 Suites by Hilton Jackson/Ridgeland Opens in Mississippi
Home2 Suites by Hilton | August 21, 2013
RIDGELAND, Miss. - August 21, 2013 - Home2 Suites by Hilton, the award-winning mid-tier, all-suite hotel brand by Hilton Worldwide designed for modern business travelers and extended-stay guests, today announced the opening of its 21st U.S. hotel, Home2 Suites by Hilton Jackson/Ridgeland. The first guest to check-in yesterday received a gift bag filled with Home2 merchandise. "Jackson and its surrounding communities are a growing hub for major businesses and recreational attractions, making it an ideal location to grow our presence in Mississippi," said Bill Duncan, global head, Home2 Suites by Hilton. "Home2 Suites offers a unique exte...
The New-build 320-key Aloft Kiev to Open in Ukraine in 2015
Aloft Hotels | August 21, 2013
STAMFORD, Conn.-- August 21, 2013 -- Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced the signing of Aloft Kiev, which will mark the entrance of Aloft Hotels into Ukraine when it opens in 2015. Created to shake up the staid and traditional mid-market hotel sector, Aloft is redefining the category with its different by design approach to style and a vibrant social guest experience, at an affordable price point. "We are excited to grow Starwood's presence in Eastern Europe as we bring the Aloft brand to Ukraine," said Michael Wale, President, Starwood Hotels & Resorts, Europe, Africa and Middle East. "As one of...
MICROS and PayPal Collaborate Globally to Deliver Better Mobile Experiences
MICROS Systems, Inc. | August 21, 2013
Columbia, MD - August 21, 2013 - MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, and PayPal, a leader in online and mobile in store payments, announced today a new strategic global collaboration to integrate PayPal into MICROS' widely deployed POS platforms to enable better payments experiences for consumers - whether using a card, online, mobile phone, checking in to pay, or by simply typing in a mobile number and PIN . Central to this collaboration, multiple MICROS hospitality and retail point-of-sale (POS) platforms used in hundreds of thousands of ...
Dennie Matthews to Head Educational Institute’s India Operations
American Hotel & Lodging Educational Institute | August 20, 2013
Mumbai, India, August 2013-The American Hotel & Lodging Educational Institute (EI) has promoted Dennie Matthews to Chief Managing Officer for its India operations, following the retirement of EI vice president K.V. Simon in June. Mr. Matthews has worked as part of EI's Mumbai office since June 2004, when he came on board as manager, accounting and administration. He was promoted to director operations and country manager in May 2008, working closely with Mr. Simon to promote the EI brand to Indian hospitality schools and industry organizations. Prior to joining EI, Mr. Matthews worked for three years with a chartered accountant firm...
The Boutique & Lifestyle Lodging Association (BLLA) Names Four New Award Categories for 2013 Event
The Boutique & Lifestyle Lodging Association (BLLA) | August 20, 2013
WINNERS & FINALISTS to be announced at the annual conference being held in Los Angeles, Oct. 21-23, 2013 Los Angeles, CA, August 20, 2013 - The hospitality industry's top boutique, lifestyle and luxury hotels and supplier vendors are competing for the top spots in the BLLA 2013 Awards. The new categories this year include the following: 1 - WORKPLACE SAFETY AWARD, 2 - ADAPTIVE REUSE OF A HISTORIC STRUCTURE AWARD, 3 - VOICE RESERVATIONS - BEST PRACTICES AWARD and 4 - PROPERTY GUEST ENGAGEMENT OF THE YEAR AWARD. These categories are in addition to the PERSON OF THE YEAR AWARD given at last year's conference as well as HOTELIER OF THE ...
Deloitte Survey Finds Airline Loyalty Programs Miss the Mark on Encouraging Real Loyalty
Deloitte's Travel, Hospitality and Leisure Practice | August 20, 2013
Survey Reveals 72% of High-Frequency Business Travelers Participate in Multiple Programs NEW YORK, Aug. 20, 2013 -- Deloitte today released "Rising above the Clouds: Charting a course for renewed airline consumer loyalty," an inaugural survey that provides insights into consumer travel behavior and loyalty program satisfaction in the airline industry. The survey indicates airline loyalty programs are not as effective as they could be in driving loyalty among their core audience of frequent travelers. A surprising 72 percent of "high-frequency" business travelers participate in two or more programs, while more than one-third participate ...
Mark Guthrie Named as Director of Sales & Marketing for the 216-room Park Hyatt Washington
Park Hyatt Washington | August 20, 2013
WASHINGTON (August 20, 2013) - Park Hyatt Washington and General Manager Andrew Davidson announce the appointment of Mark Guthrie as Director of Sales & Marketing. In his new role, Guthrie will be responsible for Park Hyatt Washington's sales and marketing strategy and will manage the 216-room, luxury hotel's brand positioning within the local, national, and international markets. Guthrie joins the sales & marketing team at Park Hyatt Washington with a vast knowledge working for Hyatt Hotels, having most recently served for five years as Director of Sales at the Hyatt Regency London - The Churchill. Prior to joining Hyatt Hotels...
Thomas Ruhs Appointed as General Manager for Eagle Ridge Resort & Spa in Galena, Illinois
Eagle Ridge Resort & Spa | August 20, 2013
GALENA, Ill. (Aug. 20, 2013) - Eagle Ridge Resort & Spa (www.eagleridge.com) is pleased to announce Thomas A. Ruhs as the new general manager for the renowned resort located in Galena, Ill. As general manager, Ruhs is responsible for all aspects of the resort including overseeing 63 holes on four award-winning golf courses, accommodations that range from quaint Inn rooms to more than 200 villas and distinctive homes, over 15,000 square feet of meeting space, award-winning restaurants, and spa. Prior to joining Eagle Ridge Resort & Spa, Ruhs was general manager of Lake Lawn Resort in Delavan, Wisc. and previously general manager ...
The $10 Million 124-room New-build Holiday Inn Express Hotel & Suites Cuernavaca Opens in Mexico
August 20, 2013
Cuernavaca, Mor. (Aug 20, 2013) - IHG (InterContinental Hotels Group) and Inmobiliaria GEEMAJI, S.A. de C.V., today announces the opening of the Holiday Inn Express Hotel & Suites Cuernavaca. The ribbon cutting was by Mr. Graco Ram'rez, Constitutional Governor of the State of Morelos and the opening was attended by guests spanning the political and tourism sectors such as Lic. Jaime Álvarez, Ministry of Tourism of the State of Morelos; Dr. Jorge Morales Barut, Mayor of Cuernavaca; and media representatives. "We are very pleased to welcome this hotel to the Holiday Inn Brand Family and look forward to IHG's continued presence in Cue...
Atlantica Hotels International to Open the Radisson Hotel Rio de Janeiro in Brazil in January 2014
Atlantica Hotels International | August 20, 2013
RIO DE JANEIRO (Aug. 20, 2013) - Atlantica Hotels International today announced the signing of the Radisson Hotel Rio de Janeiro, scheduled to open January, 2014. The converted landmark beachfront hotel will offer 292 guestrooms and suites, and will be the eighth Radisson hotel in Brazil. Over the next five years, an investment of $5.5 in enhancements will be made to the hotel. "This is a fantastic addition to the Radisson portfolio. As a business destination, Rio de Janeiro is important to the Brazilian economy, and one of the largest leisure destinations in Brazil," said Thorsten Kirschke, president, Carlson Rezidor Hotel Group, Ameri...
RoamingAround Releases ‘Mobile Engagement’
RoamingAround | August 20, 2013
Hospitality's Mobile Expert is Offering a New Service That Creates Unique Mobile Experiences and Drives Desired Behaviors BOSTON, MASS. - AUGUST 20, 2013 - Gone are the days when hotels can take a shotgun approach to marketing and be effective. The name of the game today is "Mobile Engagement," and it's an exciting new service recently released by hospitality mobile expert RoamingAround. Mobile Engagement is the result of building one-on-one relationships between hoteliers and guests by offering mobile experiences that drive desired behaviors. With 27 custom Mobile Engagement technologies in its mobile toolkit, RoamingAround can assists...
Delphi from Newmarket – The Industry Standard for Sales and Catering Software
Newmarket International, Inc. | August 20, 2013
Join Newmarket for a Complimentary Live Webinar on Wednesday, September 11, 2013 at 2:00pm EDT to Explore How to Enhance Your Organization with Delphi and Mobile Technology August 20, 2013 - From the very start Newmarket® International, Inc. ("Newmarket") has been uniquely focused on using technology innovations to improve the success of customers in hospitality. From our 1985 market making early release based on MS-DOS to our early adoption in 1996 of graphical user interfaces and Microsoft Windows our customers have always counted on Newmarket to be ready with industry relevant solutions built to take advantage of new systems and dev...
DoubleTree by Hilton Leominster Opens in MA Through Conversion; Renovation to be Complete by Q2 2014
DoubleTree By Hilton | August 20, 2013
LEOMINSTER, Mass. - August 20, 2013 - DoubleTree by Hilton, Hilton Worldwide's fastest growing full-service brand, today announced the newest addition to its portfolio with the opening of the DoubleTree by Hilton Leominster. Formerly a Four Points by Sheraton, the hotel commenced an extensive multi-million dollar renovation last month that is expected to complete in spring 2014 and will include enhancements to all areas of the seven-story property. The hotel continues to be managed by Driftwood Hospitality Management. "Beyond the highly-anticipated hotel upgrades, we are most thrilled to debut the DoubleTree by Hilton name in Leominster...
The 346-room Waldorf Astoria Ras Al Khaimah Opens in the UAE
Waldorf Astoria Hotels & Resorts | August 20, 2013
Singapore, 20th August 2013 - Waldorf Astoria Hotels & Resorts, Hilton Worldwide's luxury brand of landmark hotels, has announced the opening of Waldorf Astoria Ras Al Khaimah, the brand's first hotel in the UAE and the 25th addition to the global Waldorf Astoria portfolio of 25 hotels and resorts, globally. Offering sweeping views of the Arabian Gulf, the highly anticipated 346-room Waldorf Astoria Ras Al Khaimah will delight connoisseurs of luxury with many distinctive features and amenities designed to bring the luxury and sophistication of Waldorf Astoria to the award-winning Emirate of Ras Al Khaimah for the first time. "Across...
LodgeWorks & Zapolski Real Estate Partner to Develop the 180-room ARCHER Napa in Northern California
LodgeWorks Partners, L.P. | August 20, 2013
Napa, CA - August 20, 2013 - Northern California's Napa County and The Shops at Napa Center will welcome ARCHER Napa, a new-build luxury hotel at the First Street site of the former Merrill's building. LodgeWorks Partners, L.P., a privately-held hotel development and management company with a rich history in noteworthy openings, has agreed to terms with Zapolski Real Estate (ZRE), a fully-integrated real estate investment, development and management firm, which purchased what is now known as the Napa Center Development in May 2012. ZRE founder Todd C. Zapolski is spearheading the revitalization of over 150,000 square feet of retail spac...
Midway Acquires the 171-room Four Points by Sheraton Houston West in Texas
CITYCENTRE | August 20, 2013
HOUSTON, TX - August 20, 2013 - Houston-based Midway, a privately owned, fully integrated real estate development and investment firm, has acquired the Four Points by Sheraton Houston West for an undisclosed sum. The 171-room, full-service hotel is located at 10655 Katy Freeway on the southeast corner of the Beltway 8 interchange. Originally built in the early 1980s as the Sheraton Town & Country, the building is one of the last vestiges of the Town & Country Mall complex that was razed and redeveloped by Midway as CITYCENTRE. Construction on the award-winning mixed-use and pedestrian-oriented district began in 2007. The Four Po...
Silverton Casino Hotel Selects Solution Suite from Agilysys
Agilysys | August 20, 2013
Las Vegas Resort Selects Property Management, Workforce Management Solutions ALPHARETTA, GA. - August 20, 2013 - Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software and services, today announced that Silverton Casino Hotel in Las Vegas has selected the Agilysys Lodging Management System® (LMS) property management solution and the Agilysys Workforce Management Solution™ (WMx) to streamline operations at the 300-room luxury resort. "When selecting technology for our property, we looked to Agilysys because of the company's experience and track record in the hotel and gaming ind...
MICROS Wins Dealer-Voted RSPA Gold Award
RSPA | August 20, 2013
Award Presented at the RetailNOW 2013 Expo by Retail Solutions Providers Association Columbia, MD - August 20, 2013 - MICROS Systems, Inc. (NASDAQ:MCRS), a leading provider of information technology solutions for the hospitality and retail industries, was presented with the esteemed Gold Award for Outstanding Provider of Software from the Retail Solutions Providers Association (RSPA). The award was presented at RSPA's annual convention in Las Vegas. Retail Solutions Providers Association is the nation's top association dedicated to the retail technology industry. Every year, the Association presents highly coveted Awards of Excellence, ...
Sceptre Hospitality Resources Continues to Grow CRS Clients with Addition of broughtonHOTELS Group
Sceptre Hospitality Resources | August 20, 2013
WindsurferCRS Connects Hotels with More Top-line Revenues DENVER, Colo., August 20, 2013-Sceptre Hospitality Resources today announced the addition of 12 properties from the broughtonHOTELS portfolio. This new service agreement began back in February 2013 with a single property and a request to not only move to the WindsurferCRS platform, but to also work on enhancements to the hotel's PMS interface and booking engine based on needs of the property. The Windsurfer team has worked the past couple of months to meet the requirements of the broughtonHOTELS group. These enhancements will provide chain level management for each hotel's invent...
Hotel Channel Management Leader Revamps Enterprise Connectivity Platform
eRevMax | August 20, 2013
Rebrands its XML Gateway as Connect by eRevMax - Launches New Website London, August 20, 2013: eRevMax International today announced the launch of a new website focused on Connect by eRevMax, its enterprise connectivity solution focused on providing hotel companies with a centralized distribution solution. Connect, formerly known as RTConnect, the electronic distribution XML gateway for the hospitality industry, provides connectivity for rate & inventory distribution, and reservation delivery to existing hotel management systems. As a Software-as-a-Service (SaaS) based solution, it enables hotel chains to centralize their distributi...
Seven Days of Revenue Management Success – Part Two By Jean Francois Mourier
REVPAR GURU | August 20, 2013
By Jean Francois Mourier August 20, 2013 This is the second part of our two-part series Seven Days of Revenue Management Success, which offers seven tips (one for every day of the week) that can increase in your property's bookings and RevPAR, and ensure that you have seven days of revenue management success every single week. Last week, we released Part One of this article, which outlined the revenue management tips for Monday through Wednesday. In case you missed the article, the tips were: Monday: Forget your comp set Tuesday: Let technology play its role Wednesday: Think outside pricing patterns This week, we are going to ou...
