Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6th, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8th, 2024
Learn-by-Going: Study Abroad in Thailand
Cecilyah New | November 1, 2024
When I signed up for the 2024 Thailand Collins College Study Abroad Program, I did not anticipate a life-changing experience. I had no expectations beyond learning how to cook Thai food in Thailand for course credits, and I had not researched much about studying abroad before the trip. However, during my time at Rajamangala University of Technology Thanyaburi (RMUTT), I immersed myself in Thai culture, gained new insights into the hospitality industry, and broadened my global perspective in a new environment. Participating in this study abroad program has significantly contributed to my academic journey, professional development, and personal...
Hiring, Supporting Justice-Impacted Individuals in the Workplace
Penn State School of Hospitality Management | October 30, 2024
UNIVERSITY PARK, Pa. — Hiring those who have criminal records or histories of incarceration serves a significant role in the integration of those individuals back into society while helping hospitality businesses withstand labor shortages, according to researchers in the Penn State School of Hospitality Management. The researchers developed a framework to guide hospitality businesses in the efforts to break down barriers of bias and destigmatize the hiring of these individuals. The team identified three major stakeholder groups — the hired employees, those in the correctional system responsible for administering and overseei...
PolyU Tripartite Hospitality Programme Celebrates 10 Years of Excellence
PolyU School of Hotel and Tourism Management | October 30, 2024
On the occasion of the 10th anniversary of the tripartite Master of Science in Global Hospitality Business (MGH) programme, three international leaders of hospitality and tourism education – the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), EHL Hospitality Business School (EHL) in Switzerland, and the Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston (UH), USA – have come together to sign a Memorandum of Understanding (MoU) to ensure the continuation of this innovative educational strategy. The signing ceremony took place on 16 October 2024 at the SH...
How To Be a Successful Hotel General Manager
EHL Insights | October 29, 2024
In the current climate, hoteliers are constantly seeking ways to become better hotel managers, opportunities to advance their careers and distinguish themselves in what is a competitive industry. This blog serves as a vital resource for hotel management professionals who aspire to elevate their skills, expand their networks, and embrace the latest trends and innovations in the field. Whether you are aiming for personal career growth, wanting to enhance guest experience, or seeking strategies to optimize your operation, you will find valuable insights and practical advice here. Discover the 5 transformative steps that will not only im...
AHLA Foundation Awards Hospitality Scholarships for 2025
AHLA Foundation | October 25, 2024
Nearly one million dollars in scholarship awards to support the next generation of hospitality leaders WASHINGTON (Oct. 25, 2024) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association, announced the distribution of nearly one million dollars in scholarship funding for students at hospitality programs around the country. The Foundation awarded approximately $944,000 to 369 students who will be attending 88 different colleges and universities. AHLA Foundation awards two types of scholarships: self-nominated, in which students apply directly to compete for one of eight scholarships regardless of where they a...
HSMAI South Florida Announces 2024 Recipients of the Dr. Peter Ricci Scholarship
HSMAI South Florida | October 15, 2024
Fort Lauderdale, FL – October 15, 2024 – The South Florida chapter of the Hospitality Sales and Marketing Association International (HSMAI) is proud to announce the 2024 recipients of the prestigious Dr. Peter Ricci Scholarship. This scholarship, awarded annually, supports exceptional students pursuing degrees in hospitality management and related fields at colleges and universities in South Florida. This year’s scholarship recipients are: Maria Martinez – Florida International University (FIU) Victoria Nicora – Florida International University (FIU) Giuseppe Barioli – Florida Atlantic University (FAU) Joyce Kessl...
Best Career Advice: FIU Founder and Hospitality Industry Legend Tells It Like It Is
FIU's Chaplin School of Hospitality & Tourism Management | October 2, 2024
50 years later, Rocco M. Angelo of FIU’s Chaplin School still mentors students and stays connected with the hospitality leaders he has taught over the decades. Learn his tips for professional success. Five decades ago, FIU Hospitality Professor Emeritus and current Associate Dean of Alumni Relations Rocco M. Angelo joined a small program that has morphed into what is today the Chaplin School of Hospitality & Tourism Management on the Biscayne Bay Campus of Florida International University (FIU). This semester, the hospitality pioneer marks his 50th anniversary at FIU. At 93, he is the oldest faculty member still coming to work, and ...
Gary Hernbroth Celebrates Release of New Book “Twist the Familiar”
Gary Hernbroth | October 1, 2024
Released on July 2, 2024, Twist the Familiar is chock full of curated stories that work as coaching lessons to help readers build their own playbook for success. It is designed to be a transformative resource for today's success-oriented business leaders, sales professionals, entrepreneurs, or anyone who wants a boost to find that extra gear. This book weaves diverse experiences of ordinary people doing extraordinary things by twisting the familiar - creating authentic success and standing out from the crowd. These colorful chapters include a collection of Gary’s experiences plus many others who also have stories to tell in a variety of ...
IHG Hotels & Resorts Renews Strategic Partnership With APSN
IHG Hotels & Resorts | September 30, 2024
Singapore – 30 September 2024: IHG Hotels & Resorts and APSN strengthens their long-term strategic partnership with a three-year MOU renewal agreement to support APSN’s students and trainees across all IHG hotels and its office in Singapore. The multi-year agreement, the second consecutive MOU signed between the two parties, includes philanthropy, advocacy, volunteering, and employment opportunities. IHG hotels in Singapore will provide full-time employment opportunities, on-the-job training and internships, and regular social activities for students in the hotels, where APSN students and trainees take on front office roles...
Hospitality Industry Leaders Named Penn State Conti Professors for 2024-25
Penn State’s School of Hospitality Management | September 16, 2024
UNIVERSITY PARK, Pa. — The Penn State School of Hospitality Management has named Alan Horowitz, vice president of enterprise sustainability at Aramark, and Rick Garlick, principal consultant of Richard Garlick and Associates Consulting and Research Services, as its 2024-25 Walter J. Conti visiting professors. The Conti Professorship program brings hospitality industry leaders and scholars to serve as guest lecturers and mentors with students in the Hospitality Management program and to connect with faculty members and researchers in the school. As part of its 36th anniversary, Horowitz and Garlick represent the continued growth and suc...
Societal Factors Can Shape How Companies Best Respond After Customers Misbehave
Penn State’s School of Hospitality Management | September 11, 2024
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, researchers find UNIVERSITY PARK, Pa. — From rule breaking and theft to verbal abuse and foul language, one customer’s behavior can negatively affect another customer’s experience. How hospitality businesses can best respond to instances of customer misbehavior can depend on the strictness of societal norms, according to a new study from researchers in the Penn State School of Hospitality Management. The study, published in the Journal of Hospitality and Tourism Management, found that customers who observe m...
How To Turn Inbound Reservations Inquiries Into Proactive, Outbound, Reservations Sales Leads
Doug Kennedy | September 5, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Webcast! Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, September 20, from Noon – 12:45 pm EST. REGISTER HERE “Many leaders tend to think the role of reservations agents is simply to field inbound calls, answer questions, and book those who are not techno-savvy enough to book online,” said KTN President Doug Kennedy. “Yet when you monitor the cloud-based phone logs at resorts, vacation rental companies, and luxury hotels ...
Webinar: Hospitality Business Intelligence Insights That Drive Profits
Otelier | September 4, 2024
Tuesday, September 17, 2024 · 11:00 a.m. Eastern Time (US & Canada) About This Webinar Learn how centralizing data from across your hotel and portfolio will provide actionable insights that lead to more profitable strategies. Discover how an integrated technology platform will eliminate manual data entry and aggregation, uncover correlations among diverse data sets, and lay the groundwork for a robust AI strategy. REGISTER NOW Agenda Centralizing data from essential sources to gain comprehensive performance insights Empowering leaders to shift from revenue management to profit management strategies Effective methods for o...
HFTP Announces 2024 CHAE of the Year Award Recipient: Samantha Sheffield
HFTP | August 29, 2024
HFTP is thrilled to announce Samantha Sheffield, CHAE as the recipient of the 2024 Certified Hospitality Accountant Executive (CHAE®) of the Year Award for her outstanding achievement. The CHAE of the Year award honors the individual that scored the highest on the CHAE certification exam within a given year. She will be recognized at the HFTP 2024 Annual Convention, taking place this October 23-25 at the Mohegan Sun Resort and Casino in Uncasville, Connecticut. Sheffield is the CFO and assistant general manager at Bay Colony Golf Club in Naples, Florida, a position she has held since October 2019. During this time, she has also been...
Hospitality Upgrade Announces the Recipient of the John Cahill Student Seat for the 2024 CIO Summit
The CIO Summit | August 29, 2024
College of Hospitality, University of Nevada, Las Vegas Student Selected ATLANTA, August 29, 2024– Hospitality Financial and Technology Professionals (HFTP®) and Hospitality Upgrade today announced the recipient of the 2024 John Cahill student seat is Andrew Pham, a student at the College of Hospitality, University of Nevada in Las Vegas (UNLV). In its 22nd year, the upcoming CIO Summit will be held Sept. 4-6, 2024, at the Thompson Hotel by Hyatt in Nashville, Tennessee. The John Cahill Honorary Seat is awarded to one distinguished student from a selected university or four-year college with a hotel program. This student is recommend...
Unveiling the Inaugural NEWH Structures of Hospitality Excellence (SOHE) Award
NEWH, Inc. | August 22, 2024
NEWH To Celebrate Achievements in Hospitality Construction, Coinciding with Two Scholarships Shawano, WI — August 21, 2024 — NEWH, Inc. is proud to announce the launch of the inaugural Structures of Hospitality Excellence (SOHE) Award. Continuing NEWH, Inc.’s commitment to recognizing excellence in the hospitality industry, the award will honor construction companies for their exceptional methods, processes, and team management. Nominations for the program are due November 22, 2024, and the awards ceremony will take place during the ALIS DESIGN+ Event at the JW Marriott in Los Angeles in January 31, 2025. Honorees will be selected...
Personal Branding Strategies: 5 Tips To Make Your Career Grow Faster
EHL Graduate School | August 20, 2024
In a global job market characterized by fierce competition and rapid technological evolution, candidates face a constant challenge to develop their careers and get others to recognize their professional value. Whether you’re applying for a job, asking for a promotion, or vying for a leadership position, success comes to those who differentiate themselves from the competition and effectively communicate the skills, traits, and experience that set them apart. A big part of that is personal branding. Whether you look like it or not, these days, everyone is a brand, and all your professional touchpoints, from your resume and LinkedIn prof...
Penn State Hotel and Restaurant Society Honors 10 Hospitality Management Alumni
The Penn State Hotel and Restaurant Society | August 16, 2024
UNIVERSITY PARK, Pa. — The Penn State Hotel and Restaurant Society (PSHRS) and Penn State School of Hospitality Management will honor 10 alumni during the 2024 Alumni Awards Reception, held in conjunction with the school’s 19th annual "Alumni in the Classroom" event, on Oct. 9. This year’s award ceremony will take place in the Marriott Foundation Building, the school’s Collaboratory for Inclusion and Innovation, on the University Park campus. “The vitality of the hospitality industry is matched by the engagement and success of the Penn State School of Hospitality Management alumni – who span the diverse segments and geog...
Hospitality Asset Managers Association (HAMA) Opens 2024 Student Case Competition
HAMA | August 12, 2024
More than 40 Undergraduate and Graduate-Level Programs Invited to Participate NEWTON, Mass., Aug. 12, 2024—Officials of the Hospitality Asset Managers Association (“HAMA”) today announced that it has now accepting submissions for the 19th Annual HAMA Student Case Competition. Participating students from more than 40 undergraduate and graduate programs nationwide are given a return on investment scenario to analyze and formulate a recommendation to improve the business. This year, HAMA has partnered with HotStats for benchmarking data and LARC for a market forecast of Boston. These industry leading firms have provided critical rep...
The Culinary Academy of Las Vegas and Amadeus Join Forces to Expand Hospitality Employment and Job Training
AMADEUS | August 1, 2024
The Culinary Academy of Las Vegas and Amadeus, together with the Culinary Union are pleased to announce a first-of-its-kind partnership between the Culinary Academy of Las Vegas and Amadeus to support the continued post-pandemic recovery of the hotel industry and to connect hospitality workers with good union jobs and on-the-job training. The Culinary Academy of Las Vegas will add Amadeus’ HotSOS Housekeeping software solution to its training curriculum to provide job training to youth, adults, and displaced workers. This new partnership is the result of work by researchers from five universities who study the implementation of technology ...
Environmental, Social Initiatives Lead to Greater Returns in High-Income Nations
PENN STATE SCHOOL OF HOSPITALITY MANAGEMENT | July 30, 2024
Hospitality firms participating in environmental, social and governance practices in high-income nations can generate increased return on assets UNIVERSITY PARK, Pa. — Global sustainability initiatives like the environmental, social and governance (ESG) investing principle may lead to greater financial gains for hospitality firms in high-income countries but not in low-income nations, according to new findings from researchers in the Penn State School of Hospitality Management. Penn State doctoral student Samantha Hwang and Professor of Hospitality Management Seoki Lee led a research team that assessed how implementing practice...
Robotics, Hotels and Storytelling
PolyU School of Hotel and Tourism Management | July 29, 2024
With rapid technological progress and a renewed emphasis on health and safety in the wake of COVID-19, more and more Chinese hotels are relying on robotics to facilitate customer service provision. Yet we still know little about how such service robots influence customers’ brand experience – a critical determinant of hotels’ growth and profitability in today’s highly competitive market. Rising to this challenge, Dr Vincent Tung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher bridge the gap between tourism and humanities research to explore customers’ narratives of hote...
Leading Change Effectively – Insights From Top Hospitality Leaders
EHL | July 19, 2024
Dr. Stefano Borzillo, Dr. Steffen Raub Welcome to a collection of insights and learnings based on the lived experiences of some of the many hospitality managers encountered at EHL. Based on practicing a set of key principles and behaviors, becoming an effective change leader is a skill that develops over time. The need for constant change It has become almost commonplace to state that change is everywhere around us. And yet, it is true that in complex and challenging business contexts few organizations can be successful without continuously questioning and adapting their way of doing things to the changing realities of the industry aroun...
Overtourism: How To Avoid It for Better Travel Experiences
EHL Insights | July 15, 2024
As the summer travel season kicks into high gear, the specter of overtourism looms large over many of the world’s most beloved destinations. In an interview with two EHL researchers and experts on the topic, we explored the multifaceted issue of overtourism and how savvy travelers can avoid the pitfalls of overcrowded hotspots by traveling during shoulder seasons, staying overnight and discovering destination dupes. Crowded beaches, congested streets and long queues at tourist attractions – these are all unfortunately familiar sightings when traveling to popular places. Even though the prices for flight tickets, hotels and trips ove...
