Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6th, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8th, 2024
CFHLA Earns Certified Guest Service Partner Designation
the American Hotel & Lodging Educational Institute (AHLEI) | April 6, 2015
Orlando, Florida, April 2015 - The American Hotel & Lodging Educational Institute (AHLEI) has awarded the Central Florida Hotel & Lodging Association (CFHLA) the designation of Certified Guest Service Partner. To earn the designation, all of the association's staff members completed AHLEI's Guest Service Gold® training and earned the Certified Guest Service Professional (CGSP®) designation. CFHLA is the first hospitality trade association in Florida to receive this prestigious designation. They join Visit Orlando as the second membership-based organization to do so in the greater Orlando area. "The staff of the Central Florida...
Carver Hotel Group Deep Dives into Operations
Carver Hotel Group | April 1, 2015
CHG positions for next level of growth with more than 150 available consultants; increases focus on operations and finance. ATLANTA, GA - April 1, 2015- Carver Hotel Group, the hospitality infrastructure powerhouse, continues its formidable growth trajectory with added emphasis on the operational side of the hotel world. CHG's Vice President of Task Force, Charlene "Charley" Carter, makes her goal plain, "Our goal is simple - to be the industry's primary provider for Task Force services. We have experienced exceptional success in the sales vertical and now are going to dedicate the same energy toward operational ...
Sullivan University Provides Scholarships for 2015 HTMP International Competition Winners
the American Hotel & Lodging Educational Institute (AHLEI) | March 31, 2015
Orlando, Florida, March 2015—The National Center for Hospitality Studies at Sullivan University has committed to offering scholarships to members of the top three winning teams of the 2015 HTMP International Competition hosted by the American Hotel & Lodging Educational Institute (AHLEI). The 12th annual competition will be held April 23-25 at the Rosen Shingle Creek in Orlando, Florida, and will bring together teams of enthusiastic, motivated high school hospitality students who will demonstrate their skills and knowledge as they compete for scholarships to leading hospitality programs. Sullivan University's National Center for H...
Cornell Study Highlights Drivers of Risk Premium Paid for Hotel Loans
The Center for Hospitality Research | March 26, 2015
Ithaca, NY, March 26, 2015 - A new report from the Center for Hospitality Research (CHR) highlights the factors that drive the interest-rate spread between loans for hotels and office buildings. That interest-rate spread, in which hotel loans become more or less expensive than loans for office buildings, is a predictor of the relative delinquency of the hotel loans. The factors that cause those interest rate differentials are important, because they help forecast the fate of the hotel finance market. The report, "Looking Under the Hood: The Catalysts of Hotel Credit Spreads," by Jan A. deRoos, Crocker H. Liu, and Andrey D. Ukhov, is ava...
Newbury College Provides Scholarships for 2015 HTMP International Competition Winners
the American Hotel & Lodging Educational Institute (AHLEI) | March 24, 2015
Orlando, Florida, March 2015 - Newbury College has committed to offering four-year scholarships to members of the top three winning teams of the 2015 HTMP International Competition hosted by the American Hotel & Lodging Educational Institute (AHLEI). The 12th annual competition will be held April 23-25 at the Rosen Shingle Creek in Orlando, Florida, and will bring together teams of enthusiastic, motivated high school hospitality students who will demonstrate their skills and knowledge as they compete for scholarships to leading hospitality programs. Newbury College is a four-year, career-education college in Brookline, Massachusetts...
AHLEI Signs Agreement with COTELCO
the American Hotel & Lodging Educational Institute (AHLEI) | March 23, 2015
Orlando, Florida, March 2015—The American Hotel & Lodging Educational Institute (AHLEI) has signed an agreement with the Associacion Hotelera y Turistica de Colombia (COTELCO), which will enable COTELCO to distribute AHLEI courses, training products, and professional certifications to its member properties throughout Colombia. COTELCO was founded in 1954 by a group of hoteliers in the city of Barranquilla. At its founding, there were only 19 hotels in the country; today, COTELCO has around 800 member companies. The association is led by Gustavo A. Toro Velásquez, president and CEO (pictured). COTELCO's vision is to be the most re...
While Supported, Sustainability & its Link to Guest Satisfaction Not Strong Says New Cornell Study
The Center for Hospitality Research | March 23, 2015
Ithaca, NY, March 23, 2015 - Certain sustainability practices are nearly universal in the lodging industry, says a Cornell University study published by the Center for Hospitality Research (CHR). Water-conserving fixtures and linen-reuse programs, for instance, are widespread, based on the study of 100 U.S. resorts. The study, "Environmental Sustainability in the Hospitality Industry: Best Practices, Guest Participation, and Customer Satisfaction," by Alexandra Bruns-Smith, Vanessa Choy, Howard Chong, and Rohit Verma, is available at no charge from the CHR. "We found that a majority of resorts were using at least two dozen of the nearly...
Lithuanian Resort and Restaurant Are First Certified Guest Service Properties in Europe
the American Hotel & Lodging Educational Institute (AHLEI) | March 19, 2015
Orlando, Florida, March 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded the first Certified Guest Service Property awards to two properties in Vilnius, Lithuania—IDW Esperanza Resort and Verkiai Restaurant. Ed Kastli, AHLEI's vice president, international sales, presented the awards March 11 at IDW Esperanza Resort. The ceremony was attended by managers and staff from both properties, as well as the mayor of Vilnius and the acting director of the Lithuanian Hotel & Restaurant Association. To earn the Certified Guest Service Property designation, employees completed AHLEI's Guest Service Gold® tra...
AHLEI Awards Sanibel Beach Club Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 18, 2015
Orlando, Florida, March 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded the Sanibel Beach Club on Sanibel Island, Florida, the designation of Certified Guest Service Property. To earn the designation, the property's guest contact employees passed AHLEI's Certified Guest Service Professional (CGSP®) certification exam. Sanibel Beach Club is the first property on Sanibel Island to earn the Certified Guest Service Property designation and the third of the VRI (Vacation Resort International) managed properties to do so. Sanibel Beach Club is a member of the Lee County (Florida) Visitor & Convention Bur...
PolyU Study Finds High-speed Rail Boosts Chinese Domestic Tourism Demand
PolyU's School of Hotel and Tourism Management | March 17, 2015
17 March 2015 - In pioneering study, Professor Hanqin Qiu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and two co-authors have found that China's high-speed railway has increased domestic tourism demand. The researchers investigated the effects of the 1,070-kilometre Wuhan-Guangzhou stretch of the railway on domestic tourism receipts in three Chinese provinces, finding that it has produced significant benefits for tourism in Guangdong and Hunan, with Hubei lagging behind. Yet the overall situation, they suggest, broadly confirms that "transport infrastructure is a necessary precondition fo...
DECA Partners with AHLEI to Prepare Students for Hospitality Careers
the American Hotel & Lodging Educational Institute (AHLEI) | March 12, 2015
Orlando, Florida, March 2015 - The American Hotel & Lodging Educational Institute (AHLEI) and DECA, Inc., have signed a Memorandum of Understanding designed to provide career and technical education students and teachers with targeted hospitality and tourism curriculum, training, and professional certification. Through this agreement, high school and college students who achieve proficiency on DECA's state/provincial level and International Career Development Conference level Hospitality & Tourism Cluster Exam will be awarded AHLEI's Certified Guest Service Professional (CGSP®) designation. Additionally, students achieving prof...
Cornell Study Supports Strategic Price Positioning in European Hotels
The Center for Hospitality Research | March 10, 2015
Ithaca, NY, March 10, 2015 - A ten-year study of pricing and revenues in over 4,000 European hotels finds that pricing strategy drives revenue, when hotels are compared to their competitive set. The study, published by the Center for Hospitality Research (CHR), found that hotels that maintained average daily room rates (ADR) somewhat higher than the hotels in their competitive set recorded consistently higher revenue per available room (RevPAR), again compared with their competitor hotels. The study, "Competitive Hotel Pricing in Europe: An Exploration of Strategic Positioning," by Cathy Enz, Linda Canina, and Jean-Pierre van der Rest, ...
Johnson & Wales University Provides Scholarships for 2015 HTMP International Competition Winners
the American Hotel & Lodging Educational Institute (AHLEI) | March 9, 2015
Orlando, Florida, March 2015 - Johnson & Wales University has committed to offering four-year scholarships to members of the top three winning teams of the 2015 HTMP International Competition hosted by the American Hotel & Lodging Educational Institute (AHLEI). The 12th annual competition will be held April 23-25 at the Rosen Shingle Creek in Orlando, Florida, and will bring together teams of enthusiastic, motivated high school hospitality students who will demonstrate their skills and knowledge as they compete for scholarships to leading hospitality programs. Johnson & Wales is a private, nonprofit, four-year university tha...
AHLEI Announces Sponsors of 2015 HTMP International Competition
the American Hotel & Lodging Educational Institute (AHLEI) | March 5, 2015
Orlando, Florida, March 2015-The American Hotel & Lodging Educational Institute (AHLEI) has announced the sponsors of the 2015 HTMP International Competition. The 12th annual competition will be held April 23-25 at the Rosen Shingle Creek in Orlando, Florida, and will bring together teams of enthusiastic, motivated high school hospitality students who will demonstrate their skills and knowledge as they compete for scholarships to leading college hospitality programs. Competition sponsors provide fiscal and in-kind support and are also invited to send representatives to serve as event judges and mentors. This year's sponsors are: G...
Taylor’s Dining Room Earns Certified Guest Service Property Designation
the American Hotel & Lodging Educational Institute (AHLEI) | March 3, 2015
Orlando, Florida, March 2015—Taylor's Dining Room, a student-staffed restaurant and experiential learning lab at Oklahoma State University's School of Hotel & Restaurant Administration, has earned the designation of Certified Guest Service Property from the American Hotel & Lodging Educational Institute (AHLEI). They are the first collegiate property to achieve this designation. To earn the title, the students working at the restaurant completed AHLEI's Guest Service Gold® training and earned the Certified Guest Service Professional (CGSP®) designation. Latoya Gibbs, who teaches the Service Management in Hospitality Operatio...
Best Western India Partners with AHLEI for Staffing Needs
the American Hotel & Lodging Educational Institute (AHLEI) | March 2, 2015
Mumbai, India, March 2015—Best Western India has announced that it will partner with the American Hotel & Lodging Educational Institute (AHLEI) in India to help meet its staffing needs as the hotel company expands in that country. Best Western currently has 28 hotels in India and expects to add another 25 in the next 12 to 18 months. M. Douglas Peter, Director Training & HR for Best Western India, states that students who have completed AHLEI's academic programs, in particular those holding an AHLEI certificate of specialization or hospitality management diploma, will be given preference during campus recruitment by Best Weste...
Deniz Omurgonulsen Selected as New Cornell Hotel Society President
February 24, 2015
Ithaca, NY, February 24, 2015 - The School of Hotel Administration (SHA) at Cornell University announced that Deniz Omurgonulsen is the new president of the Cornell Hotel Society (CHS), the 86-year-old alumni association that represents SHA graduates in more than 50 active chapters worldwide. Omurgonulsen's twelve-month term as president began January 1, 2015. Omurgonulsen, vice president of membership at the Leading Hotels of the World, will work closely with other CHS leaders to execute the strategic vision and mission of the society. She will lead CHS as the organization launches multiple online platforms to maximize alumni engagemen...
The Culinary Institute of America Provides Scholarships for HTMP International Competition Winners
the American Hotel & Lodging Educational Institute (AHLEI) | February 24, 2015
Orlando, Florida, February 24, 2015 -- The Culinary Institute of America (CIA) has committed to offering four-year scholarships to members of the top three winning teams of the 2015 HTMP International Competition hosted by the American Hotel & Lodging Educational Institute (AHLEI). The 12th annual competition will be held April 23-25 at the Rosen Shingle Creek in Orlando, Florida, and will bring together teams of enthusiastic, motivated high school hospitality students who will demonstrate their skills and knowledge as they compete for scholarships to leading hospitality programs. The Culinary Institute of America is a new scholarsh...
PolyU Study in Macao Finds Differences Between Gamblers from Mainland China, Hong Kong and Taiwan
PolyU's School of Hotel and Tourism Management | February 23, 2015
Findings Can be Applied to Enhancements in Customer Service 23 February 2015 - Chinese casino customers in Macao display important subcultural differences across a range of behaviours. In a published research article, Dr Samuel Seongseop Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-authors discuss the observations of long-time casino staff members in Macao who described variation between gamblers from mainland China, Hong Kong and Taiwan. By understanding these differences and becoming familiar with the profiles of the three groups of gamblers, "the managers of Macao's casin...
AHLEI’s New Training/Certification Modules Give Trainees a Solid START in Key Hospitality Positions
the American Hotel & Lodging Educational Institute (AHLEI) | February 12, 2015
Orlando, Florida, February 2015-The American Hotel & Lodging Educational Institute (AHLEI) is launching new flexible training and certification modules available in multiple formats to meet the needs of schools, workforce agencies, and properties. START for Individual Positions and quickSTART for Individual Positions provide resources for training new or prospective employees in general hospitality knowledge, soft skills, and position-specific knowledge, combined with the opportunity to earn professional certification. Training and certification is available for the following positions: front desk representative, guestroom attendant...
PolyU to Launch the First-of-its-Kind Master of Science in International Wine Management in Asia
School of Hotel and Tourism Management | February 2, 2015
2 February 2015 - The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) has been working in close collaboration with the international wine industry to develop a distinctive programme, The Master of Science (MSc) in International Wine Management, to groom the next generation of global industry leaders. Introducing this development, Professor Kaye Chon, Dean and Chair Professor of the SHTM and Walter Kwok Foundation Professor in International Hospitality Management, noted that as a key player in the vibrant international wine scene, Hong Kong offers a unique location for anyone aspiring to be a...
The Villas at Gervasi Vineyard Becomes First Certified Guest Service Property in Ohio
the American Hotel & Lodging Educational Institute (AHLEI) | January 29, 2015
Orlando, Florida, January 2015 - The Villas at Gervasi Vineyard, an independently-owned destination in Canton, Ohio, is the first property in the state to earn the Certified Guest Service Property designation from the American Hotel & Lodging Educational Institute (AHLEI). Gervasi Vineyard opened in March 2010 as a winery and restaurant. The lodging part of the property-six unique villas-opened in November 2011 as part of Gervasi's expansion as a wedding and event destination. To earn the designation, the property's guest service employees completed AHLEI's Guest Service Gold® training online and earned the Certified Guest Service ...
Damian J. Mogavero, CEO & Founder of Avero Inc. to Receive 2015 Cornell Hospitality Innovator Award
the Cornell School of Hotel Administration | January 28, 2015
Ithaca, NY, January 28, 2015 - Damian J. Mogavero, CEO and founder of Avero Inc., has been named the recipient of the 2015 Cornell Hospitality Innovator Award, an honor given annually by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). Mogavero will receive the award at the 7th Annual Cornell Hospitality Icon & Innovator Awards on Tuesday, June 2, 2015, at Cipriani 42nd Street in New York City. "It is a true honor to recognize Damian's educational and entrepreneurial contributions to the culinary arts, wine, coffee, and hospitality sectors....
Hotels and Spas Sign with BWTV for Online Service Excellence Training
BWTV | January 27, 2015
Bowie, MD (January 27, 2015) - After a successful launch in 2014, Bryan Williams' BWTV continues to bring world-class service education to thousands of employees. Among the many businesses that have subscribed to the popular online service, several hotels and spas have signed on to bring his popular training concepts to their teams. "With BWTV, my teams can experience the professionalism, connection and humor that Bryan brings through the videos, and I can keep the conversation going with the discussion guides", said Erin Peck, VP of People, Kripalu Center for Yoga & Health. BWTV addresses two major issues that many businesses have....
