Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6th, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8th, 2024
Cornell CHR Reports Focus on Improving Hotels’ Websites and Forecasting Restaurant Sales
The Center for Hospitality Research | August 15, 2013
Ithaca, NY, August 15, 2013 - Two new publications from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration, address management issues for the hotel industry and for the restaurant industry. One new tool provides a way to analyze how well a hotel's website functions, while the new restaurant report finds that managers can use tips to forecast restaurant sales. Both publications are available at no charge from the CHR. Cornell Professor Shows How to Make Sure Hotel Websites Meet Customers' Needs A new hospitality tool from the Cornell Center for Hospitality Research (CHR) demonstrates how hotel compani...
Cornell Quarterly Study Finds Increasing Balance in Online Hotel Reviews
Cornell Hospitality Quarterly | August 6, 2013
Ithaca, NY, August 6, 2013 - The popular view of online hotel reviews is that many are unfairly negative, but a new study published in the Cornell Hospitality Quarterly (CQ) finds that as more reviews are posted on a site, the overall tone becomes more balanced. The study, "Online Customer Reviews of Hotels: As Participation Increases, Better Evaluation Is Obtained," by Santiago Melián-González, Jacques Bulchand-Gidumal, and Beatriz González López-Valcárcel, is the featured article in the August 2013 CQ. The journal is published by Sage Publishing on behalf of the Cornell School of Hotel Administration. The authors, who are all on ...
Personal Choice Holds Career Women Back Professionally More than Glass Ceiling Reveals New Study
HVS | August 6, 2013
A new study by HVS Executive Search and appearing in the August issue of the Cornell Hospitality Quarterly surveyed nearly 100 executive men and women in the hospitality industry about the traditional glass ceiling. Two key findings from this executive survey suggest an important shift in workplace trends: Men and women agree on home and career: Out of six categories of personal priorities, both sexes rated family first and career third. Men do not seem more career-focused than women, and women do not seem more household-focused than men. Personal choice outweighs the glass ceiling: Household and family responsibilities were rated as...
Cornell Hospitality Roundtables Identify Brand and Restaurant Strategies
The Center for Hospitality Research | July 17, 2013
Ithaca, NY, July 17, 2013 - Future strategies for restaurant system operation and ownership and new approaches for brand management were highlighted in two recent Cornell hospitality roundtables, as detailed in recently released proceedings. Key topics in the Branding Roundtable included maintaining a brand's points of difference, while the roundtable on Emerging Trends in Restaurant Ownership and Management addressed new ownership structures. Both roundtables dug into the implications of social media for brand management. The proceedings are available at no charge from the Cornell Center for Hospitality Research (CHR) at the School of ...
PolyU Study Finds Overcapacity Problem Looming for Hong Kong Hotels
July 16, 2013
July 16, 2013 - Hong Kong hotels are facing a serious problem of overcapacity that is likely to become more severe over the coming years, according to Dr Henry Tsai of the School of Hotel and Tourism Management (SHTM) and a co-researcher. In a recently published research paper the pair note that although there is consistently high demand for hotels in the city, demand forecasts indicate a significant shortfall in likely booking when compared to the rooms available. The failure to implement strategies to improve this situation, they suggest, will decrease the profitability of Hong Kong's hotels, and significantly increase their operation...
New Edition of EI’s Security and Loss Prevention Management Textbook Features Major Updates
American Hotel & Lodging Educational Institute | July 12, 2013
Lansing, Michigan, July 2013 - The new edition of Security and Loss Prevention Management, published by the American Hotel & Lodging Educational Institute (EI), features three new chapters, a more global focus, and bonus online resources for instructors and students. Written by David M. Stipanuk and Raymond C. Ellis Jr., this textbook has been substantially updated to reflect current safety and security issues in the hospitality industry, presenting best practices and guidance related to risk management in the hospitality workplace. New chapters have been developed on the legal aspects of hotel security and safety, day-to-day safety...
World’s Top 30 Indoor Entertainment Centers: Theme Parks Focus on Education and Entertainment Part 2
Jeff Coy | July 11, 2013
A Profile of the World's Top 30 Largest Indoor Entertainment Centers By Jeff Coy, ISHC Ten (10) of the world's top 30 largest indoor entertainment centers are focused on education mixed with entertainment, a concept now called edutainment, while 9 are focused on providing a themed experience with characters such as Iron Man and Spider Man. Six centers specialize in providing amusements & thrill rides and 3 feature high-tech games and motion simulators. Large indoor theme parks, indoor amusement parks and family entertainment centers are a relatively new phenomenon. No one had studied indoor entertainment facilities as a special grou...
PolyU Launches Global Competition, Tomorrow’s Guestrooms, at Hotel ICON
School of Hotel and Tourism Management | July 9, 2013
July 9, 2013 - With a view to setting new standards for hotel rooms, the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has joined hands with its teaching and research hotel, Hotel ICON, and organized a global competition to shape guestrooms of the future. Hotel suppliers and providers in design, technology and well-being who would like to play a part in shaping tomorrow's guestrooms were invited to share their products and knowledge through this exceptional platform. "We looked for innovations in the submissions and the response from the industry was overwhelming," said Dr Basak Denizci Gu...
PolyU Launches Doctor of Hotel and Tourism Management Distinguished Lecture Series
June 26, 2013
June 26, 2013 - The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) has recently launched the innovative Doctor of Hotel and Tourism Management (D.HTM) Distinguished Lecture Series in which leading academics and industry executives from across the globe have been invited to share their perspectives and insights on a wide range of interesting topics for the benefit of education, research and industry advancement. The inaugural D.HTM Distinguished Lecture was conducted on 10 May 2013 by Professor Susanne Becken, Professor of Sustainable Tourism, Griffith University, on the topic of "Water and ...
PolyU Study Finds Cultural Information Critical for Hotel Websites
June 14, 2013
14 June 2013 - Beijing hotels could improve the quality of their websites by providing more cultural information about the destination, according to Professor Rob Law of the School of Hotel and Tourism Management (SHTM) and a co-researcher. Although Beijing is a popular tourist destination with a wealth of cultural attractions, the capital's hotel websites pay insufficient attention to them. Those websites that do provide related information tend to focus on China's ancient imperial culture, but there is little mention of everyday culture in Beijing, which is of interest to many tourists. The rapid development of the online travel marke...
5 Stars vs. 4 Stars: What’s the Difference?
Bryan K Williams | January 12, 2009
by Bryan K. Williams January 2009 - Championship winning coaches have a habit of demanding excellence from everyone on their team. They never tolerate mediocrity from anyone. Incredibly high standards are discussed everyday (yes, everyday). This article, however, is not about sports. Nor is it about AAA ratings, Mobil ratings, or Michelin Guide ratings. It is about what separates very good from exceptional. I've had the privilege to work with 5-star hotels, restaurants, and spas. I have also worked with 4-star establishments. The difference between the two is like night and day. 4 star properties are reputable and very good. In most cas...
The Greatest Bellman I Ever Met…
B.Williams Enterprise, LLC | April 3, 2006
by Bryan K. Williams, April 2006 In my current role as corporate director of training and organizational effectiveness, I travel quite regularly, and am able to experience service at some of the finest hotels in the world. In fact, I consider myself to be an expert in not only assessing world-class service, but delivering world-class service as well. During a recent business trip to Chicago, Illinois, I stayed at one of that city's finest hotels, and was thoroughly impressed with the flawless execution of virtually every service detail. Particularly, I was privileged to have been "roomed" by the most professional and genuine bellman I ...
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