Quoting Higher Rates and Overcoming Objections Regarding Rate/Availability Restrictions
Doug Kennedy | February 6th, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Training Webcast: Contemporary Approaches for Upselling at Check-In
Doug Kennedy | January 8th, 2024
AHLA Foundation Receives Grant From Conrad N. Hilton Foundation to Advance Opportunity Youth Into Hospitality Industry
AHLA | November 6, 2023
Through the Empowering Youth Program, AHLA Foundation aims to bridge the hiring gap in the hotel sector WASHINGTON, DC (November 6, 2023) – AHLA Foundation, the charitable arm of the American Hotel and Lodging Association (AHLA), has received a $605,000 grant from the Conrad N. Hilton Foundation to support its Empowering Youth Program (EYP) over two years. The primary goal of EYP is to address the critical workforce shortage in the U.S. hotel and lodging industry by promoting equitable hiring practices and training untapped talent, including Opportunity Youth (age 16-24 and currently not in school or employed) and other priorit...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Reservations and Group/Event Sales – Use Storytelling Selling
Doug Kennedy | November 6, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Use Storytelling Selling – Narrate The Pictures They Already Viewed Online scheduled for Monday, November 13, from Noon – 12:40pm EDT. REGISTER HERE “Years ago, all that guests had to research options were a few pictures displayed on a fuzzy, low-resolution monitor. Now, prior to calling or emailing about booking an event or important stay, those who inquire have already seen extensive photo galleries and probably a...
HFTP Accepting Proposals for 2024 HITEC North America Education Program
HFTP | October 26, 2023
Austin, Texas (October 26, 2023) — Each year, Hospitality Financial and Technology Professionals (HFTP®) seeks input from industry professionals and presenters to help create an engaging, informative and comprehensive education program for the association's foremost event, the Hospitality Industry Technology Exposition and Conference (HITEC®). New for 2024, HFTP is inviting well-informed hospitality technology professionals to share their expertise and submit a presentation proposal as part of the program development process. The proposal submission period will run through January 10, 2024. HITEC 2024 is scheduled for June 24...
IHG Hotels & Resorts Renews Clark Atlanta University Partnership to Help Build Early Career Talent Pipeline
IHG | October 24, 2023
ATLANTA (October 24, 2023) – Clark Atlanta University (CAU), the first Historically Black College and University (HBCU) in the southern United States, and IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, hosted an event earlier this month highlighting the importance of corporate HBCU partnerships to support student success. Together with CAU students and leaders, IHG announced it would again renew its commitment to CAU as a Premier Corporate Partner for 2024 and unveiled a renovated student lounge at the School of Business. During the event, students participated in an engaging Q&A panel discussion w...
AHLA Foundation and Yum! Brands Executives Appointed Conti Professors
THE SCHOOL OF HOSPITALITY MANAGEMENT | October 19, 2023
UNIVERSITY PARK, Pa. — The Penn State School of Hospitality Management has named Anna Blue, president of the AHLA Foundation — the nonprofit arm of the American Hotel & Lodging Association — and James C. Fripp, chief equity and inclusion officer of Yum! Brands, as its 2023-24 Walter J. Conti visiting professors. The Conti Professorship program brings hospitality industry leaders and scholars to serve as guest lecturers and mentors with students in the Hospitality Management program, as well as to connect with faculty members and researchers in the school. As part of its 35th anniversary year, Blue and Fripp represent the con...
Hospitality Asset Managers Association (HAMA) Opens 2023 Student Case Competition
HAMA | October 6, 2023
More than 30 Undergraduate and Graduate-Level Programs Invited to Participate BOSTON, Mass., October 5, 2023—Officials of the Hospitality Asset Managers Association (“HAMA”) today announced that it has begun accepting submissions for the 18th Annual HAMA Student Case Competition. Participating students from more than 30 undergraduate and graduate programs nationwide are given three scenarios from which to choose to present a case study, including: Management company change Brand change ROI Working with a HAMA member and their respective university professors, student teams will be required to prepare a comprehensiv...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Proactive Prospecting: Meet Your Hotel’s 2024 Sales Goals by Transitioning to
Doug Kennedy | October 5, 2023
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Proactive Prospecting: Meet Your Hotel’s 2024 Sales Goals By Transitioning to “Sales Hunting” scheduled for Friday, October 20 from Noon – 12:40pm EDT. REGISTER HERE Is netting “fair share” going to be enough to meet your hotel’s 2024 sales goal? Given an uncertain economic climate, is your sales team being challenged to do more prospecting? KTN’s next webcast covers realistic, actionable, daily sales habits that help...
PolyU School of Hotel and Tourism Management Partners With World Travel and Tourism Council To Define the Future of Global Retail Tourism
PolyU’s School of Hotel and Tourism Management | September 27, 2023
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University has joined hands with the World Travel and Tourism Council (WTTC) to support the sustainable development of global tourism. Undertaken collaboratively by teams from the SHTM’s Hospitality and Tourism Research Centre and the Council, the WTTC–SHTM Global Retail Tourism project offers critical data-driven insights into the key trends, challenges and opportunities shaping retail tourism in the post-pandemic era. Although travellers collectively spend billions of dollars every year on shopping, to date there has been a lack of an accurate estimate ...
The Skills Gap in the Hospitality Industry
Daniel Ciapponi | September 5, 2023
By Daniel Ciapponi Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels. So what skills are current employees missing and how can hospitality students gain the right set of skills to plug the skills gap and save the industry in the future? What caused the hospitality industry labor shortage? Several different factors conve...
Penn State School of Hospitality Management Master of Professional Studies Applications Now Live!
The School of Hospitality Management | August 31, 2023
New Flexible, Focused Graduate Degree in Hospitality Management Starts at Penn State The Penn State School of Hospitality Management has launched a one-of-a-kind graduate degree program in hospitality management designed specifically for hospitality industry professionals. The school’s Master of Professional Studies (MPS) in Hospitality Management (HM), launched its inaugural class in Fall 2023. MPS offers an exceptional and focused curriculum delivered by world-class faculty through online and in-resident course offerings. Flexible learning options The MPS in Hospitality Management program blends flexible course mode options with ...
Visiting Loved Ones May Drive Tourism Recovery
PolyU School of Hotel and Tourism Management | August 29, 2023
Whilst many tourists travel to experience new places, cultures and activities, others are visiting friends and relatives (VFR). VFR travel showed remarkable resilience during the COVID-19 pandemic, with many expats and immigrants returning to their countries of origin to weather the storm with loved ones. However, little is known about how pandemic-associated travel constraints were experienced by VFR tourists. Dr Pearl Lin of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with co-researchers from Macao, have constructed an impressive new framework to pinpoint the travel constraints experien...
Doug Kennedy Announces Next Topic in His Webcast Training Series: Reservations Sales: Remember, Ring-Ring Means Cha-Ching!
Doug Kennedy | August 3, 2023
Complimentary Registration Sponsored by Travel Outlook, Better Talent, and Track Hospitality Software Kennedy Training Network Inc. (KTN) announced today the topic for Doug Kennedy’s next training webcast: Reservations Sales: Remember, Ring-Ring Means Cha-Ching!, scheduled for Friday, August 18 from Noon – 12:40 pm. REGISTER HERE According to Doug, “Smart revenue and marketing leaders know that the voice reservations channel is alive and thriving. Of course, resorts, luxury properties, vacation rental agencies, and boutique hotels all know this. Even at branded, select-service hotels, front desk associates regularly field calls fro...
Why Digital Leadership Is a Non-Negotiable for Future Success
EHL Insights | August 1, 2023
In today's fast-paced and constantly changing digital world, businesses and organizations face a pressing challenge: how to effectively grow digital leadership. Gone are the days when a good mastery of Powerpoint, Excel sheets, online meetings, and email was enough to succeed in a management role. In today’s workplace, digital leadership requires far more than digital literacy, it means being fluent and flexible in the digital sphere and having a fine-tuned set of technical and soft skills. As leadership roles continue to evolve rapidly, with digital technologies playing a crucial role, it’s important for managers and leaders to unders...
Penn State Hotel and Restaurant Society Honors 12 Hospitality Management Alumni
PSHRS | August 1, 2023
UNIVERSITY PARK, Pa. — The Penn State Hotel and Restaurant Society (PSHRS) and Penn State School of Hospitality Management will honor 12 alumni during the 2023 Alumni Awards Reception, held in conjunction with the school’s 18th annual Alumni in the Classroom event, on Oct. 11. This year’s award ceremony will take place in the Marriott Foundation Building, the School’s Collaboratory for Inclusion and Innovation, on the Penn State University Park campus. “In the face of surging global travel demand, it is gratifying to recognize this year's class of Penn State School of Hospitality Management alumni who are shaping and lea...
National Restaurant Association Educational Foundation Receives $12.2 Million Contract to Strengthen, Grow, and Diversify Hospitality Industry Apprent
The National Restaurant Association Educational Foundation (NRAEF) | July 31, 2023
Multi-year contract is the largest in NRAEF history. Watch this video to learn about NRAEF apprenticeship programs. Washington, DC – July 31, 2023 – The National Restaurant Association Educational Foundation (NRAEF) has been awarded a five-year $12.2 million contract by the U.S. Department of Labor to grow its Hospitality Sector Registered Apprenticeship (HSRA) program by 5,000 participants. The award is the largest in NRAEF history and affirms its commitment to building a diverse hospitality workforce. With a special focus on addressing barriers to historically underrepresented populations, the HSRA program will...
Karisma Hotels & Resorts Launches Autism Concierge
Karisma Hotels & Resorts | July 31, 2023
Achieves Autism Double-Checked certification for select resort brands in Mexico and the Dominican Republic MIAMI, July 31, 2023 /PRNewswire/ -- This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world's first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program. Karisma Hotels & Resorts is the first hotel group to offer an Autism Concierge, which encourages guests traveling with a child with autism or adult guests wit...
Marriott International and University of Maryland SAFE Center Announce Nationwide Rollout of Hospitality Training Curriculum for Survivors of Traffick
Marriott International, INC | July 27, 2023
In recognition of World Day against Trafficking in Persons on July 30, Marriott International and the University of Maryland Support, Advocacy, Freedom, and Empowerment Center for Human Trafficking Survivors (the SAFE Center) today announced the nationwide expansion of Future in Training (FiT) Curriculum that seeks to equip survivors of human trafficking interested in embarking on careers in hospitality with necessary information and resources. The national rollout will span 11 metropolitan areas throughout the continental United States and is expected to train up to 150 survivors by July 2024. Recognizing that trafficking survivors face m...
A New Flavour for Hotels
PolyU School of Hotel and Tourism Management | July 20, 2023
A priority of hotels worldwide is, quite naturally, attracting and catering to the needs of guests. Seldom do hotels invest heavily in strategies to cater to non-guests. However, according to Dr Sung Gyun Mun, Dr Linda Woo of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author, hotels’ food and beverage (F&B) departments can bring in big money by attracting customers from local communities – not just tourists. With important implications for businesses in the post-COVID-19 era of tourism recovery, the authors suggest that hotels may be able to use their F&B offerings to reach n...
Hospitality Trends: What the Future of Higher Education Looks Like
Tatyana Tsukanova | July 19, 2023
By Tatyana Tsukanova, Lionel Saul Education as a way to sustain the tourism and hospitality industry In some countries, the hospitality and tourism industry is a fast-growing industry that is still very much in the developing stage. To sustain this growth, workers are needed. And to ensure a steady flow of hospitality workers, education and training are essential. Albania, to take an original example, is working on developing its tourism infrastructure, such as local and regional roads financed by European funds. However, the country is also working on aligning the education system to support the development of the hospitality and touris...
Teneo Hospitality Group Offers Second Annual Hospitality Scholarship in Honor of Hospitality Industry Leader Anthony (Tony) Aslanian
Teneo Hospitality Group | July 18, 2023
In honor of the late Anthony (Tony) Aslanian, who passed away almost a year ago, Teneo Hospitality & the Aslanian family are offering a $5,000 scholarship to a current student participating in a 4-year hospitality program at any college or university within the United States. About Tony Tony Aslanian was a 38-year hospitality industry leader who had a deep passion for the industry. Tony’s passion was unyielding, and he carried himself with such a level of friendliness and authenticity that those that met Tony would never forget. Over the course of his career, he touched the hearts of many people with his mentorship, and educating ...
KTN President Doug Kennedy Addresses Questions About His Monthly Training Webcast Series
Doug Kennedy | July 11, 2023
Each month, Doug Kennedy presents a live webcast from the KTN headquarters office in Florida, reaching hotel and lodging professionals of all levels around the globe. The rotating menu of topics includes content for all disciplines within the industry, including rooms operations, sales, and even F&B. Some topics have a broad-based theme, such as hospitality & guest service excellence, while others are very specific such as training tips, transient reservations sales, and hotel group and event sales. Everyone who registers receives a link to a live recording which they can view later if they missed the live event, or select segments...
HSMAI Foundation Announces Mike Dimond 2023 Student Career Success Grant Recipients
HSMAI Foundation | July 7, 2023
FOR IMMEDIATE RELEASE: McLean, VA (July 7, 2023) – The Hospitality Sales & Marketing Association International Foundation is proud to announce this year’s recipients of the Mike Dimond Student Career Success Grant. This prestigious program supports degree-seeking students who plan to pursue careers in hospitality. The 2023 Mike Dimond Student Career Success Grant awardees are Eleanor Brillo, Mayu Miyata, and Yana Kyrylyuk. Eleanor Brillo received her B.S. in Tourism Development and Management from Arizona State University and expects to receive an M.A. in Sustainable Tourism from Arizona State University in 2024. Sh...
UH Study Identifies Most Important Factors in Hotel Guests’ Acceptance of AI Technology
The University of Houston | June 21, 2023
HOUSTON – Over the past couple of years, Artificial intelligence (AI) has greatly improved hotel operations and efficiency by automating processes such as booking and contactless check-in, allowing staff to focus on providing premium, personalized experiences to guests faster and at reasonable prices. So, it is no surprise that AI has emerged as a transformative force in the hospitality industry. But the question of how hotel guests feel about AI has never been clearly answered, until now. In a groundbreaking new study from the University of Houston Conrad N. Hilton College of Global Hospitality Leadership, Professor Cristian Morosa...
Q : What Is Hospitality Management?
EHL Insights | June 19, 2023
Hospitality Management definition Hospitality management is a broad field that involves overseeing the day-to-day administrative, operational and commercial activities of businesses in the hospitality industry. As opposed to the more narrowly focused “hotel management”, hospitality management is an umbrella term that covers various industries such as food and beverage, travel and accommodation and event management. The departments under a hospitality manager’s stewardship may range from maintenance and housekeeping to spa services, concierge, reception and many more. Hospitality Management Responsibilities The responsibilities ...
