The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Amadeus Elevates Hotel Operational Standards With Launch of New HotSOS Housekeeping
Amadeus | May 21, 2024
Innovations to the service optimization solution enable hotels to heighten operational excellence while prioritizing profitability May 21, 2024 – In an era defined by heightened guest expectations and evolving market dynamics, hotels face a dual challenge of delivering unparalleled service while ensuring sustainable profitability. As a global leader in hospitality technology, Amadeus is responding to the needs of hoteliers with the new HotSOS Housekeeping. The cutting-edge operations and housekeeping software intelligently leverage automation to drive the productivity needed to succeed in today’s competitive landscape. Build...
CBRE Expects RevPAR Growth to Improve in H2 2024, Driven by Holiday and International Travel
CBRE Group, Inc. | May 16, 2024
Dallas – May 16, 2024 – CBRE expects revenue per available room (RevPAR) growth to improve in the second half of 2024, following a weaker-than-expected first quarter. CBRE’s latest forecast projects a 2.0% increase in RevPAR growth for 2024, down from the 3.0% estimated in February 2024. RevPAR is now expected to grow by 3% for the remainder of the year, driven by international tourists, holiday travel and limited supply growth. CBRE forecasts GDP growth of 2.3% and average inflation of 3.2% in 2024. The performance of the lodging industry is closely tied to the strength of the economy, as there is typically a strong correlation be...
Marriott International Celebrates the 2024 J. Willard Marriott Awards of Excellence Honorees
Marriott International | May 16, 2024
Annual ceremony honors Marriott associates for exemplary achievements and outstanding service to communities, guests and each other Marriott International is proud to celebrate the winners of the 2024 J. Willard Marriott Awards of Excellence at the company’s annual ceremony, which brought together associates from around the world. Established in 1987 and named after Marriott’s founder, the J. Willard Marriott Awards of Excellence honors the company’s finest associates who are recognized for their achievements, service mindset, and commitment to excellence. At the awards ceremony, the 10 individual winners, three Marriott properties ...
Drive More Bookings: Innovative Strategies for Hotel Landing Pages
Lodging Interactive | May 16, 2024
For the past 25 years, it has become evident that most hotels fail to adequately capitalize on opportunities presented by seasonal holidays and event business drivers. The lack of optimization of these revenue opportunities is due in part to two factors: (1) the DOSM simply doesn’t have enough time and resources to organize marketing materials, and (2) the hotel’s website lacks the ability to create marketing landing pages ‘on the fly,’ which rings especially true for branded properties. Today, potential guests are overwhelmed with endless social media distractions; hotels must cut through the noise and guide potential guests strai...
Marina Inn at Grande Dunes Launches New Website
Marina Inn at Grande Dunes | May 15, 2024
Myrtle Beach, SC – May 15, 2024 – Marina Inn at Grande Dunes is excited to announce the launch of our newly redesigned website, now live at https://marinainnatgrandedunes.com. The revamped site offers a fresh, user-friendly design that perfectly captures the elegance and sophistication of our premier resort destination. Enhanced User Experience and Design Our new website showcases a modern, intuitive layout that enhances user experience, making it easier for guests to explore our world-class amenities, accommodations, and services. The site features stunning visuals, detailed information about our offerings, and seamless navigation ...
Nashville Sees Highest Growth in Meetings and Events in April, Up 38 Percent Year-over-Year
KNOWLAND | May 9, 2024
National Associations lead the charge heading into a busy group business season, Knowland reports ARLINGTON, Va. — May 9, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, reported that Nashville saw an uptick in meetings and events in April, growing 38.0 percent year-over-year (YoY). Las Vegas continued a steady climb with 22.8 percent YoY growth. This data is sourced from Knowland’s sales intelligence platform and designed to help hoteliers protect and grow their revenue base. Overall meeting volume growth was flat for the industry at a 1.3 percent increase...
Lodging Interactive Launches Subscription-Based Hotel Website Development and Marketing Services
Lodging Interactive | May 7, 2024
Company launches innovative 'Pay-As-You-Go' hotel website development and marketing service. Lodging Interactive, a leading digital marketing agency specializing in the hospitality industry since 2001, is excited to announce the launch of its innovative 'Pay-As-You-Go' hotel website development and marketing service. This service offers hotel operators the flexibility to minimize upfront costs while benefiting from comprehensive website development and marketing solutions. "At Lodging Interactive, we pride ourselves on crafting websites that not only captivate but convert," said DJ Vallauri, Founder and CEO of Lodging Intera...
Maestro PMS Launches MezzoPay Embedded Payments; Excitement Abounds Among Clients to Install the Enhanced, Seamless, Secure Payment Offering
Maestro PMS | May 7, 2024
Hospitality’s premier all-in-one property-management system provider improves payment processing usability, security, and sophistication Markham, Ontario, May 7, 2024 — Maestro PMS, a Web Browser-based cloud and on-premises all-in-one property-management system, announced the addition of MezzoPay as its new embedded payment processing solution. Powered by Fullsteam, MezzoPay equips hoteliers with the ability to offer seamless and secure transaction capabilities directly embedded within the hotel PMS. Using MezzoPay, hotels partnered with Maestro PMS can eliminate the need for third-party payment processing gateways. MezzoPay is clo...
Google Trailing Behind Instagram, TikTok: How Social Media Is Changing the Travel Search Landscape
Lodging Interactive | April 29, 2024
Recent studies highlight a significant trend: Gen Z (aged 18 - 24) is turning to social media for their travel searches. This age group bypasses Google in favor of visually-driven platforms like Instagram (67%) and TikTok (62%) to find places to stay. It used to be that you’d find the perfect hotel by contacting local travel agencies or searching on good old Google. But a new report shows that search methods are changing, especially for Gen Z consumers. Social media platforms like Instagram and TikTok are becoming increasingly popular for discovering hotels. Why the Shift? Recent studies highlight a significant trend: G...
U.S. Group Business Delivers Higher Q1 Performance Year-Over-Year According to Hospitality Group and Business Performance Index by Knowland and Amadeu
KNOWLAND | April 23, 2024
Larger events and other business segment improvements promote stability ARLINGTON, Va. — April 23, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, and Amadeus, a leading technology provider for the travel industry, today present the metrics from the companies’ Hospitality Group and Business Performance Index (the “Index”). Beginning with the first quarter of 2024, the Index now focuses on year-over-year (YOY) performance. This first report shows the group health index is 102.3 percent YOY and six of the top 25 U.S. markets have achieved 110 percent compared ...
GCommerce Partners With Jonas Chorum as Its Preferred Metasearch Provider
Jonas Chorum | April 17, 2024
Metadesk, powered by GCommerce, has established a partnership with Jonas Chorum its preferred provider for metasearch management solutions. Jonas Chorum, a subsidiary of Jonas Hospitality, is an industry-leading provider of hotel management solutions, trusted by 1,200+ hotels. Their suite of products includes a hotel PMS, CRS, POS, as well as guest and staff mobile apps. Their commitment to providing distinctive, guest-centric technology resonates seamlessly with Metadesk’s objective of enhancing direct bookings while prioritizing the overall guest experience. Key benefits of the expanded partnership include: Strategic Market...
A Case Study in Optimizing Length of Stay From Wellness Capex
Adam and Larry Mogelonsky | April 17, 2024
By Adam Mogelonsky The word ‘optimization’ in today’s world implies the use of data and metrics for continuous business improvement, but it also implies making tradeoffs and devoting limited resources to certain goals ahead of others. For today’s hospitality world, we are confronted by so many data points, so many partners or siloed interests and so many different activities vying for our attention or capital. To make informed, strategic decisions that will unify various operations towards a common objective, hoteliers and owners must carefully pick the key performance indicators (KPIs) that they will optimize and prioritize. Wh...
Hotel X Supercharges Marketing With Automation and Dynamic Content
Hapi | April 11, 2024
The 404-room resort in Toronto implemented Salesforce Sales and Marketing Cloud for rich guest profiles and personalized guest journeys, but needed Hapi’s experienced hospitality team to access the necessary data. Located on Lake Ontario just five minutes from bustling Union Station in downtown Toronto, it’s hard to imagine there’s room for a full-service luxury resort. But stroll the 6-acre grounds of Hotel X, which opened in March 2018 as part of the Library Hotel Collection, and you’ll find multiple restaurants, a 90,000-square-foot fitness facility, a spa, a kids play center, cinema screening room, tennis, squash and pickleball...
Hoteliers To Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference’; Game-Changing Tech to Be Showcased
Maestro PMS | April 9, 2024
Invitation-only event will feature expansion to sought after all-in-one solutions by this popular PMS provider; NEW Maestro Embedded Payments Solution and NEW Client Reference Incentive Program to be introduced among other new features Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and on-premises all-in-one property-management system, will gather at the King Edward Hotel in Toronto for the SOLD OUT “Accelerate 2024” users conference. The four-day event, to be held April 15 to 18, will enable attendees to exchange ideas, build alliances, and leverage innovative ...
St. Louis Leads in Growth for Meetings Madness in March, According to Knowland Data
KNOWLAND | April 4, 2024
An early Easter and the accompanying spring breaks bring a decrease of 8.1 percent in March meetings ARLINGTON, Va. — April 4, 2024 — Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, reported that the St. Louis, Mo.-Ill. market led the top 25 markets in March for meetings and events growth with 24.3 percent year-over-year growth. Las Vegas came in second with 20.9 percent growth. National Association and Education groups led in four of the five top markets. This data is sourced from Knowland’s sales intelligence platform and designed to help hoteliers protect and grow th...
Direct Booking Growth Tips for the Back Half of 2024
Adam and Larry Mogelonsky | March 27, 2024
By Adam Mogelonsky, Larry Mogelonsky As we’re moving into Q2 2024, the peak summer leisure months will soon be upon us, which often has a tendency to impede new tech deployments. One consummate drive is the great push for a channel shift towards your own website and away from third parties, foremost among them being the OTAs. While we need drivel on about the benefits, we’re all familiar with the boost to net revenues from reduced customer acquisition costs (CAC) as well as the heightened loyalty, ability to segment or remarket and the general trend that the average direct-booking guest spends more onsite. Now, however, with the ris...
Galgorm Is First in UK to Benefit From Maestro All-In-One PMS, Right Revenue Integration
Maestro PMS | March 26, 2024
Joint technology to drive rate recommendations, perfect pricing strategies, and improve reporting accuracy for forward-thinking, innovative hotel company Markham, Ontario, March 26, 2024 — Maestro PMS has recently partnered with Right Revenue to streamline and enhance revenue-management capabilities for its joint independent hotel customers. Right Revenue takes robust guest history data that resides in Maestro PMS, runs rate recommendations for each room type through complex machine learning and AI, then pushes a new pricing strategy back into Maestro PMS at the touch of a button. By analyzing booking patterns and making recommendations ...
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
SalesAndCatering.com Launches New Data Intelligence Suite for STS Cloud
SalesAndCatering.com | March 12, 2024
Single and multi-property operators speed group sales, drive revenue with actionable intelligence and insightful visualizations to address performance, trends, pipeline gaps and hit forecasts Charleston, SC – (March 12, 2024) –SalesAndCatering.com, a leading provider of sales and catering software solutions, announced today the launch of their new Data Intelligence Suite for STS Cloud. This groundbreaking suite brings advanced data analytics capabilities to the STS Cloud platform, empowering single and multi-property operators with valuable insights that drive informed decision-making and efficiently close more profitable group busines...
All Aboard: How Intuitive PMS Tools Are Improving PMS Training and Adoption
Warren Dehan | March 12, 2024
A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more By Warren Dehan When it comes time to invest in a new property management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working with independent hoteliers are providing more reliable support and a more robust roadmap for success when onboarding new technology through expanded training tools, support, and an eye for detail. Independent operators have historically struggled to stay com...
Amadeus and Duetto Expand Collaboration
Duetto | March 12, 2024
Hotel tech leaders expand partnership to deliver greater insights and efficiencies for hotel revenue teams. March 12, 2024 - Duetto, the leader in cloud-based Revenue Strategy solutions, and Amadeus, a leading global travel industry technology partner, today announce an expansion to their strategic relationship. The evolution will provide Duetto customers with seamless access to data from Amadeus' Demand360+® and RevenueStrategy360+® solutions directly within the Duetto platform, enabling hoteliers to make smarter, data-driven decisions to optimize their business. The expanded partnership will enable Duetto customers to: • Gain a...
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn | March 7, 2024
Integrated hotel technology and services company unveils new brand proposition and products following portfolio consolidation Paris, France, 07 March 2024 – Cendyn, a global leader of integrated hotel solutions, has unveiled a revamped brand identity and a new consolidated product offering at ITB Berlin, bolstered by a bigger team in EMEA and APAC to support its growing customer base. Cendyn’s new value proposition presents a powerful collection of integrated solutions, enabling hoteliers to find new guests, book more direct, and grow revenue. Representing key parts of its product portfolio, Cendyn’s new consolidated Revenue G...
Travel Outlook the Premier Hotel Call Center™ and OTA Savings by x-quic™ Announce a Strategic Partnership to Maximize Hotelier Profitability
Travel Outlook, the premier hotel call center™ | March 5, 2024
Santa Fe, New Mexico, March 5, 2024 — Travel Outlook, the premier hotel call center™ is pleased to announce a strategic partnership with OTA Savings by x·quic™, the leading provider of AI-powered online travel agent (OTA) reconciliation. This collaboration marks a significant milestone in the hospitality industry, enabling hotels to streamline their processes, lower their costs and improve profitability. "We are excited to partner with OTA Savings by x·quic™ to bring innovative solutions to hotels," said John Smallwood, President of Travel Outlook. "By effectively converting our clients’ reservations calls to revenue, we off...
Navigating Today’s Persistent Labor Shortages in Hospitality
John Smallwood, President of Travel Outlook | February 22, 2024
How technology can help the hospitality industry traverse these turbulent waters and emerge stronger and more resilient than ever. By John Smallwood, President of Travel Outlook February 22, 2024 – In the dynamic hospitality industry, where guest satisfaction reigns supreme, the persistent challenge of staffing shortages has reached a critical juncture. According to a recent survey by the American Hotel & Lodging Association (AHLA), a staggering 67% of hotels are grappling with staffing shortages. This scarcity of personnel is not merely an inconvenience; it is a significant impediment to the industry's seamless operation. Despi...
