The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Nobody Asked Me, But… No. 226 Hotel History: Peninsula Hotel, New York
Stanley Turkel | February 4, 2020
By Stanley Turkel, CMHS Hotel History: Peninsula Hotel, New York (241 Rooms) On February 7, 1989, the Peninsula Hotel was designated as a Landmark by the New York Landmarks Preservation Commission. The original neo-Italian Renaissance Gotham Hotel is one of the few structures on Fifth Avenue which recalls the golden age of luxury hotels and the prominent place they occupied in the formation of the city. Erected in 1905, it was designed by the architectural firm of Hiss & Weekes and is among the oldest of the early “skyscraper” hotels. These hotels heralded the transformation of Fifth Avenue from an exclusive residential street ...
Residence Inn Panama City Selects ASSA ABLOY Global Solutions to Ensure Highest Standards in Security, Operational Efficiency and Guest Convenience
ASSA ABLOY Global Solutions | February 4, 2020
Newly opened long-term stay hotel implements VingCard RFID Mobile Access-ready locks alongside Elsafe Zenith safes. Stockholm – February 4, 2019 – ASSA ABLOY Global Solutions has announced the successful implementation of its advanced security access platforms at Residence Inn Panama City. A recently opened extended stay hotel that offers homelike surroundings and a relaxing community atmosphere, Residence Inn Panama City recognized the need to implement advanced security solutions in order to provide each guest with total peace of mind throughout their stay. To achieve this goal, hotel leadership opted to implement Elsafe Zenith safes a...
Olympia Hotel Management to Operate the Best Western University Inn in Canton, NY
St. Lawrence University | February 3, 2020
February 3, 2020. Portland, Maine. Olympia Hotel Management (OHM) is proud to announce the addition of the Best Western University Inn to their third-party portfolio. Located adjacent to and owned by St. Lawrence University in Canton, New York, the hotel adjoins The Oliver D. Appleton Golf Course at St. Lawrence University, which OHM will also manage. “It is an honor to add this prestigious affiliation to our growing campus hospitality portfolio and to become part of the university community,” said Sara Masterson, President, Hotel Management, for Olympia Hotel Management. OHM currently manages such campus properties as The Alfond Inn a...
Remarkable Hotels Sees 19 Percent Uplift in Rooms Revenue With IDeaS Revenue Management System
IDeaS | January 30, 2020
IDeaS also helped the 73-room property increase overall sales by 15 percent and average occupancy by 12.5 percent in a competitive local market Tweet This: Remarkable Hotels sees 19% uplift in rooms revenue with @IDeaS_RevOpt Revenue Management System. Get the details here: www.ideas.com/news LONDON—Jan. 30, 2020—IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced today that Remarkable Hotels has seen a 19 percent increase in rooms revenue since implementing IDeaS Revenue Management System (RMS). Remarkable Hotels’ Best Western Plus Nottingham Westminster Hotel is a 73-...
Silverwest Hotels Plans Summer 2020 Opening of Le Meridien St. Louis Clayton
Le Meridien St. Louis Clayton | January 29, 2020
(ST. LOUIS; January 29, 2020) – Silverwest Hotels announces plans today for Le Meridien St. Louis Clayton, a new upscale hotel destination for creative and culturally-minded travelers and locals alike in downtown Clayton, Missouri, just outside of St. Louis. Located at the corner of Bonhomme Ave. and Bemiston Street (7730 Bonhomme Ave, St. Louis, MO 63105), the 268-room hotel will open this summer after a multi-million dollar, full-scale transformation. Silverwest Hotels acquired the property over 18 months ago, and the new Marriott brand mark showcases the extensive investment into restoring the property as a destination for St. Louis. ...
Hotel Operations in The Cloud: What Are Your Options?
Maestro PMS | January 28, 2020
Operators Discuss Their Decision Whether or Not to Move Their PMS to the Cloud and How it Benefited Their Business Markham, Ontario – January 28, 2020 – Independent operators in 2020 have a decision to make. Many have older property management systems (PMS) that are fully depreciated, but their hotel software does not leverage current technologies, such as mobile browser or self-hosted environments. In some cases, vendor upgrades may force operators into a vendor supplied cloud-hosted option. Often, legacy systems do not meet the newest mobile guest experience and communication technology requirements. Also, many legacy systems lack th...
The Ritz-Carlton, South Beach Re-Opens Following $90 Million Renovation
The Ritz-Carlton Hotel Company, LLC | January 27, 2020
MIAMI, Jan. 27, 2020 -- The Ritz-Carlton, South Beach is thrilled to have re-opened its doors following a $90 million, multi-year renovation that touched all elements of the property. Ideally located in the heart of South Beach, Miami, the landmark hotel was originally imagined by architect Morris Lapidus, and following its floor-to-ceiling restoration is set to deliver a rare and refined experience marked by timeless design, thoughtful programming, and the anticipatory service of the Ladies and Gentlemen of The Ritz-Carlton. "Today, The Ritz-Carlton, South Beach – a treasure in the brand's portfolio and in Miami - returns better th...
RobertDouglas Advises Geolo Capital and JW Capital Partners on the $120,000,000 Sale of the Thompson Washington, D.C.
RobertDouglas | January 27, 2020
New York – January 27, 2020 - RobertDouglas announced today that it advised a joint-venture between Geolo Capital and JW Capital Partners in arranging the forward-sale of the Thompson Washington, D.C. to Union Investment, a German institutional fund manager, for $120,000,000. “The opportunity to participate in the development of the Thompson Washington, D.C. attracted a wide range of investment options. Ultimately, Union Investment offered the most attractive structure though a sale-leaseback,” commented Evan Hurd, Principal and Managing Director. “Although the sale-leaseback model is commonplace in most European markets, it is sti...
Operating in a Silo
Travel Outlook Hotel Reservations Call Center Services | January 23, 2020
How to Unite Revenue and Marketing Teams By definition, the silo effect happens when team members, or leadership, do not share common goals, have aligned strategies, exchange information, or use collaboration tools. The silo mentality affects not only those in the silo but stretches across the organization. On the surface, it hurts employee morale but can, also, impact a company’s bottom line. For hotels, revenue and marketing teams have traditionally worked in a silo as separate entities at hotels. Working separately in the past, building the brand and maximizing revenue were often seen as two distinct and independent goals. But that ...
Simple Steps Hotels Can Take for Climate Consciousness
Larry Mogelonsky | January 22, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Unarguably, the climate has noticeably changed in recent years. Weather patterns are more erratic and less predictable. Along the eastern side of North America, this currently means less snow. But for other places, like Australia, the perilousness of the situation may result in swift corrective legislation. Despite any rhetoric or debate, the fact is that every hotelier needs to recognize that being a good corporate citizen means doing your part. At all costs, you want to avoid being labeled a violator of our planet’s ecosystem, especially when there are many simple yet visible st...
Floating Luxury Hotels Coming to Qatar for FIFA World Cup 2022
ADMARES | January 21, 2020
Turku, Finland (January 21, 2020) --In preparations to host the 2022 World Cup, Qetaifan Projects, a Katara Hospitality owned company signed a memorandum of understanding with ADMARES; the world leader in alternative real estate with pioneering construction methods. Qetaifan Projects continues its series of local and international partnerships that would add to Qetaifan Island North and serve the tourism, hospitality, and entertainment sectors in Qatar. The Memorandum of Understanding includes the construction and operation of 16 floating hotels on the shores of Qetaifan Island North to provide accommodation for the masses within the fan vill...
Expected Global Tourism Boom in 2020 Is Fueling the Need for Voice Translation Technology at Check In and Beyond
David Berger | January 16, 2020
Voice on command is not just for the guestroom; Hoteliers are finding the Google Assistant’s interpreter mode + Volara to easily and accurately streamline guest communication By Dave Berger Research suggests that customer-experience (CX) technologies that serve every touchpoint, add personalization and drive satisfaction were at the top of operators’ wish lists for 2020. To be effective and deliver a rapid return on investment, these solutions must successfully delight guests, increase operational efficiencies, inspire loyalty, and generate profits. One technology that is checking all these boxes – yet is often overlooked – is d...
5 Events That Influence Hotel Performance
HotStats | January 13, 2020
In 2008, when the U.S. economy took a nosedive, Wall Street execs weren’t the only ones panicking. Hoteliers across the country had to brace themselves for impact. On its face, the Great Recession that followed would mean less leisure and corporate travel, tighter wallets and empty rooms. However, the operations that survived were able to roll with the punches. They dug into the data and adjusted costs to increase profit. Even though the 2008 crash—a so-called “black swan event”—was in a class of its own, it’s not uncommon for events to influence the hotel industry. And each event serves as a miniature lesson for hoteliers. ...
Declaring Their Independence, Big Box Hotels Combine Capacity, Personalized Service, High Tech & Flexibility
Teneo Hospitality Group | January 9, 2020
Eleven Teneo Members Offer Hot Dates, Promotions in 2020 Eden Prairie (Minneapolis) MN, January 2020 … Bigger, bolder and now independent – Big Box Hotels are increasingly breaking off from major brands and deploying their expansive meeting spaces, extensive room inventory and outstanding technical services to become independent operators. It’s a growing trend that offers planners the advantages of a large hotel accommodating groups of up to 3,000 attendees while providing a level of flexibility and creativity once reserved for boutique properties and smaller brands. Teneo Hospitality Group, the leading group representation firm, ...
IHG Intensifies Effort to Fight Human Trafficking in the Americas
IHG | January 9, 2020
Company focuses on awareness and prevention with mandatory training, tools and resources for hotel colleagues January is recognized as National Slavery and Human Trafficking Prevention Month in the U.S. and IHG®, one of the world’s leading hotel companies, has intensified its ongoing effort to fight human trafficking. The company has introduced new programs, tools and resources for colleagues to increase awareness and aid prevention of human trafficking, including a free training available to all IHG-branded hotels worldwide, including more than 4,200 properties in the Americas. Human trafficking, a form of modern slavery, is a $15...
Some Notes on Crafting the Perfect Hotel Event
Larry Mogelonsky | January 8, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Is there really such a thing as a perfect event that’s held at a hotel? You know, the one that brides dream of or the one that corporate meeting planners hoping to make their mark lust after? For the past few years, I’ve been following numerous properties on LinkedIn, and standing out from the pack is Forbes five-star, The Lanesborough in London, England, a member of the Oetker Collection. This illustrious 93-room property is an iconic landmark in the heart of the Hyde Park area. The building was designed by the same architect of the National Gallery, William Wilkins. The Lanesb...
Google Assistant’s Interpreter Mode Helps International Hotel Guests Translate Across 29 Languages
Volara | January 8, 2020
New solution from the Google Assistant, deployed by Volara and announced at CES 2020, provides real-time, fully managed, and hassle-free live language translation for hotels January 8, 2020 — Las Vegas — Last year, the Google Assistant unveiled its real-time translation technology, interpreter mode, helping hotel staff carry on conversations with guests speaking foreign languages. To extend upon this experience, Volara is partnering with the Assistant to launch a new full service solution so hotels can better serve and communicate with their international guests. The new solution, which runs on the Google Nest Hub, benefited from s...
Tourism Satisfaction: Importance, Measurability & Impacts
Hospitality Insights | January 8, 2020
How should we measure tourism satisfaction for businesses and destinations? And what key factors should we consider when consuming tourism indices? These questions and more were covered at EHL’s 3rd Annual Hospitality Finance & Economics Research Conference, with keynote speaker Dr. Gang Li. As a hospitality business leader, or destination management professional, what do you need to know about tourism? Does it help you to know where tourists go most and how much money that adds to the economy? Maybe so, but the most important factors for your business are what pleases tourists the most and what makes them grow your business as sa...
Pegasus Named the Best CRS for 2020 by Hotel Tech Report
Pegasus | January 8, 2020
The new Pegasus launches into the new decade with industry-wide recognition for customer support and technical excellence January 8, 2020 — Pegasus, a leading global technology provider empowering the hotel industry, has been named 2020’s No. 1 Central Reservation System software by Hotel Tech Report. The HotelTechAwards, known within the industry as the “Oscars of Hotel Tech,” are chosen based on honest reviews gathered from thousands of hoteliers spread across more than 120 countries. More than 40,000 hotel industry professionals use HotelTechReport.com each month to make informed purchasing decisions, and the HotelTechAwards ...
Rosewood Little Dix Bay Opens on BVI’s Virgin Gorda Following an Extensive, Four-Year Reimagination
Rosewood Little Dix Bay | January 7, 2020
VIRGIN GORDA, British Virgin Islands, Jan. 7, 2020 -- Following a four-year closure and comprehensive renovation, Rosewood Little Dix Bay on Virgin Gorda in the British Virgin Islands debuts today, marking one of the year's most highly anticipated openings. Originally founded by conservationist Laurance Rockefeller over half a century ago in 1964 and long regarded as one of the world's greatest getaways, the iconic resort has been completely revived and redesigned while staying true to its identity as a leading example of ecotourism. Set across 500 acres of pristine private beachfront and breathtaking flora and fauna, the reimagined resort pr...
Nobody Asked Me, But… No. 224: Hotel History: The Red Lion Inn
Stanley Turkel | December 23, 2019
By Stanley Turkel, CMHS Hotel History: The Red Lion Inn (108 Rooms) For more than 246 years, the Red Lion Inn has been welcoming visitors to the Berkshires with traditional New England hospitality. Sometime in 1773, Anna and Silas Bingham opened a general store which became a stagecoach stop, tavern and the Stockbridge House. In 1786, Daniel Shays led a group of more than 100 local farmers and citizens to protest post-war taxation. Stockbridge was the headquarters for "Shays Rebellion." In 1807, Anna Bingham sold the eight-room inn to store owner Silas Pepoon. Over time, the Inn changed hands many times and in 1862 Charles and Mert P...
IHG® to Bring InterContinental and Holiday Inn Hotels to Shanghai Pudong International Airport in 2024
IHG | December 18, 2019
The first international branded hotels at one of world’s busiest airports will be open in 2024 IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, announced on Monday that it will bring two hotels to Shanghai Pudong International Airport’s latest Terminal Complex. This means one of the world’s busiest airports will expect its first international branded hotels for the first time. It’s also the first time that the high-profile to-be-built complex reveals its details: four companies including IHG, Shanghai Yukong Hotel Management Co. Ltd., commercial developer Excellence Group and environmental-f...
Today’s Metasearch: Why It Should Be in Every Hotel’s Marketing Mix
NextGuest Digital | December 12, 2019
Hoteliers are always looking for ways to improve their digital strategies and turn every dollar into an even greater revenue-driving initiative. Every hotelier’s marketing mix should include metasearch — especially considering all of the new and exciting updates coming to existing metasearch platforms and search engines. Google and TripAdvisor are rolling out new optimization and targeting options that will allow advertisers to reach relevant audiences and maximize spend. Also, Bing is introducing Bing Hotel Ads, and NextGuest is one of the first agencies to offer connectivity and presence on this important search engine. Download the ...
Myrtle Beach Seaside Resorts Selects IDeaS G3 RMS to Optimize Revenue Across Seven Properties
IDeaS | December 12, 2019
Seaside Resorts implements IDeaS’ automated, demand-driven intelligence to streamline and optimize its revenue management processes IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, announced today it will implement IDeaS G3 Revenue Management System (RMS) across Myrtle Beach Seaside Resorts’ independent seven-property portfolio. Looking to improve a labor-intensive, manual revenue management process, Seaside Resorts will integrate IDeaS with Maestro’s rate rules engine, as well as complement its NAVIS system, to enhance its total connected hotel technology ecosystem. Automat...
