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NextGuest Wins 9 HSMAI Adrian Awards for 2019
HSMAI | December 11, 2019
NextGuest, a leading authority in hotel digital technology and marketing, has been honored with nine Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards for 2019. These add to the over 500 awards the company has acquired over the years. Now in its 63rd year, the HSMAI Adrian Awards is among the most prestigious hospitality competitions in the world, celebrating the best of the industry. NextGuest is pleased to receive the following awards: Silver Viceroy Hotels & Resorts Instagram Story Ad for Spring Campaign – For many Viceroy properties, the spring and early summer months are nee...
Ecosystems Strategy in the Age of Digitization
Dr Nicole Rosenkranz | December 10, 2019
How hospitality players are aligning their business models to a changed play field. By Dr. Nicole Rosenkranz The transformation of the hospitality industry is relentlessly progressing. In the past 20 years the hospitality landscape has seen the inception of service providers like OTAs, the creation of new market segments, like online private rental platforms, and more recently a proliferation of digital services ranging from revenue management to advanced customer interfaces. The effects of an increased proliferation of digital solutions have challenged many traditional hotels in the industry, driving a new momentum where classic busi...
Full Service Lord Nelson Hotel & Suites Deploys Maestro Cloud Property Management System Platform; Edging Out Five Other Vendors
Maestro PMS | December 10, 2019
Integrated Suite of Modules on One Database, Streamlined Operations, Mobile Apps for Staff and Guests, and Trusted 24/7 Support Drives Lord Nelson Hotel’s PMS Selection December 10, 2019 – Lord Nelson Hotel & Suites is an independently owned 262-room historic property with 12,500 square feet of meeting space in Halifax, Nova Scotia. In 2018 it completed a full renovation of its guestrooms, meeting space and common areas. The property benefited from a large increase in area tourism with new market segments and international guests. These factors made it clear to management that Lord Nelson’s legacy property management system (PMS)...
Most Companies Host Their Holiday Parties in January, According to Tripleseat’s Recent Survey
Tripleseat | December 5, 2019
Award-winning hospitality software company releases top trends for venue bookings around this holiday season CONCORD, Mass., Dec. 5, 2019 -- Tripleseat, the leading web-based sales and event management platform, released today a holiday booking trend report highlighting the most popular days of the week, month, specialty cocktail, theme, among others. In surveying event and sales managers at venues using their software, Tripleseat found that majority of companies wait to hold their holiday company parties until January and most are scheduled on either Thursday or Saturday. With the mission to better understand how companies are plannin...
HSMAI to Honor GCommerce With 5 Silver Adrian Awards for Outstanding Travel Marketing
HSMAI | December 5, 2019
Award Winners to be Celebrated at the HSMAI Adrian Awards Gala Tuesday, January 21, 2020, at New York Marriott Marquis NEW YORK, N.Y. (December 3, 2019) – The Hospitality Sales & Marketing Association International (HSMAI) will honor GCommerce with 5 Silver Adrian Awards for digital marketing excellence for its winning entry in the 63rd annual Adrian Awards, the largest and most prestigious global travel marketing competition. Catering to a wide variety of clients in the hospitality and tourism industry, GCommerce provides a customized, strategic, and client-focused approach to digital marketing. GCommerce provides digital marke...
What Ever Happened to Real Hotel Marketing?
Larry Mogelonsky | December 4, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Marketing for hotels used to be a far simpler art. Define a budget, review media pricing then assign monthly figures to each chosen publication and design your ads. Nowadays, in the era of revenue managers, the director of marketing position is often not necessarily as important the aforementioned master of yield-managing inventory. Indeed, the executive housekeeper may be considered more important because if the guestrooms aren’t cleaned properly then your all-too-critical TripAdvisor scores may suffer. Nowadays, marketing has been basically limited to: Keeping the website f...
Hotel 101: What Is GOPPAR and Why Does It Matter?
David Eisen | December 4, 2019
By David Eisen The hotel industry has long been obsessed with revenue. But if you care about a hotel’s operational health, relying on revenue alone only tells one chapter of the whole story. Imagine walking into a doctor’s office for your yearly checkup. She asks you to step on the scale and... you’re done. The doctor marks down your weight, compares it to what your weight was the previous year, and sends you on your way. That doesn’t make much sense, does it? Changes in your body weight may give the doctor clues, but they won’t offer much insight into the true state of your health. And the same goes fo...
Bleisure, a New Target Market for Hotels: the 5-Step Plan for Success
Patrick Landman | December 4, 2019
By Patrick Landman Bleisure has become a booming customer segment for hotels. “Bleisure” is a portmanteau of the words business and leisure, and refers to corporate travellers which also add leisure activities into their stay. It is also known as “bizcation” or “workcation”. The typical question that guests are asked, “Are you traveling for business or leisure?” will likely soon require the third option of bleisure. Discover how to attract bleisure guests to your hotel in this brief 5-step guide for hotel operation, revenue management, and hotel marketing professionals. What Type of Guest Profile Does Bleisure Travelers In...
The Giving Season Is Year-Round at The Alfond Inn at Rollins
The Alfond Inn at Rollins | December 4, 2019
The Alfond Inn at Rollins has provided more than $16.6 million in Scholarships to Incoming Freshman at Rollins College since opening in 2013 Winter Park, Florida – Philanthropy is at the heart of The Alfond Inn at Rollins, the award-winning Florida hotel that was named one of the Top 5 Hotels in Florida by Condé Nast Traveler Readers’ Choice Awards 2019. What distinguishes The Alfond Inn at Rollins is that it was created to endow scholarships. Owned by Rollins College, all net profits from The Alfond Inn are directed to the Alfond Scholars Program, the College’s premier scholarship fund. These full-ride, four-year scholarships in...
Nobody Asked Me, But… No. 223: Hotel History: The Wales Hotel (1902)
Stanley Turkel | December 3, 2019
By Stanley Turkel, CMHS Hotel History: The Wales Hotel One of the most charming historic hotels in New York, the Wales Hotel is closing its doors in 2020. It opened in 1902 as the 92-room Hotel Chastaignery on 92nd Street and Madison Avenue in the neighborhood called Carnegie Hill. After four name changes over one hundred years it became the Hotel Wales in 2000. Its earlier names after Chastaignery were Hotel Bibo, Hotel Bon Ray, the Carnegie Hill Hotel and the Wales Hotel. An original 1902 hotel brochure described the opening of the Hotel Chastaignery as follows: A new fireproof family hotel and public restaurant just opened by Mr....
Wingspread Retreat & Executive Conference Center Takes Top Honor in 2019 Stella Awards
Wingspread Retreat & Executive Conference Center | December 3, 2019
Meetings Professionals Name the “Best Conference Center Category in the Midwest Region” Racine, Wisconsin, December 2019… Wingspread Retreat & Executive Conference Center has taken top honors in Northstar Meetings Group’s prestigious 2019 Stella Awards. Meetings and events professionals and a panel of judges named this Frank Lloyd Wright-designed facility the Best Conference Center in the Midwest Region. The Stella Awards honor excellence in the meetings industry and distinguish meeting venues from around the globe that consistently deliver quality service and innovation to meeting and event professionals. With nearly 10,000...
BENCHMARK®, a global hospitality company, to Operate First Margaritaville Resort in Texas
Songy Highroads, LLC | December 2, 2019
Margaritaville Lake Resort, Lake Conroe-Houston, Will Open in 2020 The Woodlands (Houston), Texas, December 2, 2019 … BENCHMARK®, a global hospitality company, will operate a major new resort property in the Houston area, which will be the first Margaritaville Resort in Texas. Scheduled to open the summer of 2020, the Margaritaville Lake Resort, Lake Conroe-Houston, an all-suite resort, will feature 335 guest suites. Bars and restaurants will feature signature Margaritaville dining concepts – the LandShark Bar & Grill with boat slips on Lake Conroe, the 5 o’Clock Somewhere Swim Up Pool Bar, the Lone Palm Pool Bar & Restaur...
American Hotel Income Properties to Acquire 12 Premium Branded Hotels for $191.0 Million
American Hotel Income Properties REIT LP | December 2, 2019
AHIP also confirms completion of the previously announced profitable sale of the Economy Lodging portfolio for gross proceeds of $215.5 million Acquisition of the 12 Premium Branded hotels at an approximate 8% capitalization rate The hotels, all built in the last five years, are being acquired below replacement cost Transaction follows completion of the sale of the Economy Lodging portfolio; AHIP is now exclusively a premium branded hotel REIT The acquisition will be financed using proceeds from the sale of the Economy Lodging portfolio and a new interest-only fixed-rate term loan (All numbers are in U.S. dollars unless ot...
Banyan Tree Plans Q2 2020 Opening of Luxury Resort in Krabi, Banyan Tree Krabi
Banyan Tree Hotels & Resorts | November 26, 2019
KRABI, Thailand (Nov. 26, 2019) — Singapore-based Banyan Tree Holdings Ltd, one of Asia’s foremost luxury hotel groups, has announced plans for a new resort in Krabi in the second quarter of 2020. Now under development in a serene location on Tubkaek Beach, a 45-minute scenic drive from Krabi airport, Banyan Tree Krabi fronts powdery white sands and the shallow-shelved coast of the Andaman Sea. In the near distance, a dozen karst limestone towers jut from pristine waters. Nestled directly behind the hotel lie the lush forests of Mu Ko Phi Phi and Khao Ngon Nak national parks. The new Thai resort will offer 72 pool suites and villas,...
Rosewood Hotels & Resorts Partners With Arkaz Investment for Rosewood Doha Opening in 2022
Rosewood Hotels & Resorts | November 26, 2019
HONG KONG, Nov. 26, 2019 -- Rosewood Hotels & Resorts® opens the next chapter of its Middle East expansion with its appointment to manage Rosewood Doha and Rosewood Residences Doha, opening in Lusail City in 2022. Partnering with Arkaz Investment, this latest jewel in the collection's crown will bring Rosewood's signature contemporary ultra-luxury hospitality to the dynamic Middle Eastern powerhouse of Qatar. The design concept of the Rosewood hotel and branded residences is based on underwater forms, specifically the local coral formations. The organic architectural design approach is aimed at respecting the site and its surroundin...
Radisson Signs With Barnes Capital to Introduce Radisson RED to Australia
Radisson Hotel Group | November 26, 2019
Singapore - November 26, 2019 - Radisson Hotel Group is set to introduce its contemporary and creative Radisson RED brand to Australia for the first time, following the signing of Radisson RED West Perth. Scheduled to open in 2022, the hotel will allow guests to keep their fingers on the pulse with a great location, interactive spaces, seamless connectivity and a focus on local art and culture. This upscale hotel will offer 129 rooms, featuring bold designs and unconventional yet functional touches. Guests will be able to relax at the hotel’s buzzing restaurant, cool off in the swimming pool and chill out at the rooftop bar. For busin...
How to Empower Women in the Workplace: Be True to Your Values and Purpose
Catherine Rey | November 26, 2019
From navigating personal change in the workplace with empathy, to working on your leadership skills and owning your mindset, impressive women share their journeys at the Forbes Women's Summit. By Catherine Rey The Forbes Women’s Summit which took place in September in Zurich was a wonderful get-together of some really impressive women. My favorite moment of the summit was the moving speech from Bâloise CEO Angela Matthes. She spoke about her own transition and how change is not something you do for yourself and it is also of high impact for the people around you, people you work with. You may have prepared yourself for many years, ho...
Does Your Hotel Need a Plant-Based Restaurant?
Larry Mogelonsky | November 26, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) No matter where you stand on the issue of climate change, the one undeniable aspect of this movement is that it is rapidly gaining awareness across the world. With scientists publishing study after study to show just how inhospitable our environment will soon become, this trend is particularly prevalent amongst our youth, and if you don’t understand it then your hotel’s F&B future may be grim. For those among us who will inherent the earth appear to be the ones who are also most inclined to do something about it, with a popular form of activism being the removal of all anima...
Hotel Brands: Who Owns What?
Jennifer Luo | November 25, 2019
Hilton, The Ritz-Carlton, Marriott, Wyndham, Hyatt, and so many more - discover the names behind the hotel brands. By Jennifer Luo #1. Marriott International Inc. Brands Marriott International - Overview Properties: 6,906 Rooms: 1.32 million Number of Countries: 130 Revenue 2018: $20.8 Billion Four categories of hotel brands make up Marriott's portfolio: Luxury: Bespoke and superb amenities and services Edition, The Ritz-Carlton, JW Marriott, The Luxury Collection, W Hotels Worldwide, St Regis Hotels & Resorts, Bvlgari Hotels & Resorts. Premium: Sophisticated and thoughtful amenities and services. Sh...
6 Reasons Why Facebook Is Essential for Hospitality Marketing
Michael Del Gigante | November 22, 2019
By Michael Del Gigante It’s easy for hospitality marketers to take Facebook for granted. The platform has been around for so long—more than 15 years now—and is so well established that it sometimes can blend into the background and feel like just one marketing option among many. However, the reality is that it’s far from just another marketing channel: for hospitality brands, Facebook is a uniquely powerful platform that has distinct advantages and holds unparalleled opportunities. What are these advantages and opportunities? What makes the social network so special? Why should marketers remain bullish on it after all thes...
3 Ways Smart Interior Design Will Improve Your Hotel Operations
Claudia Greset-Reich | November 22, 2019
By Claudia Greset-Reich It is no secret that interior design is amidst the most central aspects of a hotel's appeal. However, many hotel developers do not look enough beyond the aesthetic aspect of interior design, missing another facet that is just as important: functionality. Smart, innovative interior design not only pleases the eye and makes for a great guest experience, it also improves your hotel operations efficiency, driving up the profitability in your bottom line. In exemplary hotels, plenty of innovative design solutions can be found not only in the front of house but also in the back of house. You will encounter smart des...
Aimbridge Hospitality Reopens Curaçao Marriott Beach Resort Following $40 Million Renovation
Marriott Hotels | November 21, 2019
Curaçao — November 21, 2019 – Tucked into the coast of Curaçao, Curaçao Marriott Beach Resort reopens today after undergoing a $40 million renovation. Managed by Aimbridge Hospitality, the 336-room hotel is positioned on six acres of oceanfront real estate overlooking the Caribbean Sea. The redesigned space, renovated to represent the latest innovative design thinking from the Marriott Hotels brand, is set to become the ultimate Caribbean destination for the active traveler who enjoys diving and swimming, alongside relaxing and enjoying the island’s famous tropical weather. “As we continue to re-invent concepts and grow our port...
ME Dubai Partners With InnSpire to Offer Complete Digital Guest Journey Ahead of 2020 Opening
InnSpire | November 19, 2019
InnSpire, a leading provider of a comprehensive technology suite that helps drive a seamless, world-class guest experience for some of the world’s most iconic hotels and brands, has been selected by ME by Melia to implement its full stack of connectivity and guest engagement solutions at the much anticipated ME Dubai when the property opens in 2020. InnSpire’s award-winning digital solutions work collaboratively to allow for guest control over their entire travel experience, from guestroom access to temperature and lighting. As such, InnSpire’s offerings at the ME Dubai will include the company’s full-featured Guest Journey App, it...
The Digital Guest Journey Advances With Maestro PMS Mobile Check-Out and Tablet eFolio Display
Maestro PMS | November 19, 2019
Property-Branded Tablet eFolios and Mobile Check-out Give Guests Mobile Convenience that Supports Environmental Sustainability November 19, 2019 – Mobile operations and environmental sustainability are two of today’s top hospitality trends. Guests want to control as much of their hotel experience as possible on their mobile device. They also want to support hotels and businesses that demonstrate environmental sustainability. Maestro PMS’ integrated Tablet eFolio Display and Mobile Check-out hotel software applications give guests the mobile control they want while reducing the property’s wasteful paper consumption. “Maestro...
