The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
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Hospitality Management: What Are Millennials Looking for in Their First Job?
Alexandra Marinova | July 18, 2019
What should millennials' ideal employer offer to attract them: more money, great reputation or a good working environment? A survey of graduating students from four Swiss hotel schools provides valuable insights. By Alexandra Marinova My thesis set out to answer these questions, based on a sample of 525 graduating students from four Swiss hotel management schools: EHL, Les Roches, Glion and SHL (Schweizerische Hotelfachschule Luzern). Specific emphasis was placed on the Employer Branding aspects which employers can offer in order to appeal to the young graduates. What is Employer Branding? This concept has been gaining popular...
8 Must Follow Rules for Perfect Hotel Wifi
Kacey Bradley | July 18, 2019
For many hotel guests, Wi-Fi is a necessary amenity. It allows people to stay connected while traveling the globe with devices like smartphones, watches, tablets and laptops. A 2016 survey revealed 40 percent of people think Wi-Fi is more important than sex, chocolate and alcohol. And 72 percent of people have made a hotel reservation based on the wireless internet experience. If you want to be known as the hotel with perfect Wi-Fi — the one that brings all the tech-savvy travelers through the front doors — follow the eight golden rules below. 1. Consider Your Guests A quick, reliable Wi-Fi network is done wholly for the guest experie...
Human Trafficking and the Hotel Industry: How to Combat This Crime Against Women
Dr Sowon Kim | July 17, 2019
Why hotels are vulnerable to human trafficking, how to identify the critical signs of trafficking and what can be done to prevent it? By Dr. Sowon Kim The EHL Women in Leadership (WIL) Expert Series had the privilege to welcome Prof. Dr. Maureen Brookes of the Oxford School of Hospitality Management (Oxford Brookes University) to share her expertise on the topic of human trafficking. Drawing on her research, which has been funded by the European Commission, she helped our audience to understand why hotels are vulnerable to human trafficking and how to identify the critical intervention points within hotels where signs of trafficking ca...
From Green Screens to The Cloud: Maestro PMS’ Continued Commitment to Innovation Powers Success for Independents for More Than 40 Years
Maestro PMS | July 16, 2019
Maestro’s Leading-Edge System Development and Expanding Support Services Provides Long-Term Investment Security for Today’s Hoteliers July 16, 2019 – When Maestro PMS started more than 40 years ago, hotel systems had green screens and ran on computers the size of chest freezers. Today Maestro operates from tablets and mobile devices that access information in the Cloud to support single properties and entire hotel groups. Maestro PMS continues to flourish as a trusted partner to the independent property operator and leverages the latest mobile and Cloud tech innovations in its hotel software systems to power both guests and staff wit...
Global Hospitality CEO Survey: What Trends Are Shaping the Hospitality and Leisure Industry?
Kimberly Yoong | July 16, 2019
Hospitality businesses must find ways to differentiate themselves to remain competitive against ever growing industry disruption, the PwC’s 22nd CEO Survey unveils. By Kimberly Yoong According to the 22nd Annual Global CEO Survey by PwC, the Hospitality and Leisure industry's success continues to rest on its ability to cater to individual consumers’ preferences and desires. As the 3,200 global CEOs interviewed for the survey put it: “People eat, sleep, play games, cement friendships and seek cures in hospitality facilities.” However, recent trends suggest that the industry has been losing that connection with their customers as...
Coast Hotels Selects IDeaS’ Automated Technology to Evolve Its Revenue Strategy
IDeaS | July 11, 2019
North American hotel chain chooses the industry’s leading revenue management solution to remove manual processes, provide greater connectivity and enhance overall efficiency Tweet This: @CoastHotels selects @IDeaS_RevOpt to enhance its revenue strategy and overall efficiency with IDeaS G3 RMS www.ideas.com/news MINNEAPOLIS—July 11, 2019—IDeaS announced today that after a thorough review of revenue management system (RMS) providers and products, Coast Hotels has selected them as its trusted technology partner and is implementing IDeaS G3 RMS at 20 of its Canadian properties. Coast Hotels’ selection process involved a full team o...
Rare Opportunity to Acquire an Inner Harbor Hotel
RealINSIGHT Marketplace | July 11, 2019
BALTIMORE—July 11th, 2019—RealINSIGHT Marketplace and Berkadia are pleased to offer the opportunity to acquire the Brookshire Suites Inner Harbor Hotel. This 97-room, full-service and recently renovated hotel offers 77 spacious one-bedroom suites and 20 studio suites. The sale will take place on RealINSIGHT Marketplace, the online commercial real estate sales platform, on July 29th – July 31st. This Property is in the desirable heart of Baltimore’s Inner Harbor neighborhood surrounded by billions of dollars of new development juxtaposed with the city’s historic district. This location also offers incredible walking access to seve...
Opportunity to Acquire Value-Add Hampton Inn Mobile
RealINSIGHT Marketplace | July 10, 2019
MOBILE, AL—July 10th, 2019—>RealINSIGHT Marketplace and Berkadia are pleased to offer the opportunity to acquire the Hampton Inn Mobile. This 80-room three-story midrise hotel is ideally located within ten miles of downtown Mobile. The auction will take place on RealINSIGHT Marketplace, an online commercial real estate sales platform, on July 30th – August 1st. This Property is ideally located off Interstate 10, the southernmost cross-country interstate highway which connects major cities such as, Los Angeles, Phoenix, San Antonio, New Orleans, and Jacksonville. The Hampton Inn’s stellar historical performance demonstrates its s...
Are Social Influencers A Hotel Marketing Sham?
Larry Mogelonsky | July 10, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Miss Jane Doe has a hundred thousand followers on Instagram. She approaches your public relations or marketing manager looking for a full comp – a suite for three nights with her hubby/photographer in addition to all meals, some serious spa vouchers and transportation from the nearest airport. Boasting about her following, do you acquiesce and authorize this straightforward yet expensive, request? Sure, someone may argue that the room caused no displacement because it may have been midweek while the meal was merely food cost and so on. But there is a lot of staff time involved ...
OTO Development Appoints Leadership Team for Hyatt Centric Mountain View Opening July
Hyatt Centric Mountain View | July 2, 2019
MOUNTAIN VIEW, CALIF. (July 2, 2019) – Hyatt Centric Mountain View, slated to open mid-July, announces an executive leadership team with more than eight decades of combined hospitality experience. OTO Development, part of The Johnson Group, is developing and will manage the new hotel. Rich Higdon has been appointed as general manager of the 167-room lifestyle hotel in the heart of Silicon Valley and Keith Battaglia as director of sales. Bryan Showalter has been named executive chef of Fairchilds Public House, the hotel’s restaurant and bar. “It’s a privilege to bring the first Hyatt Centric hotel to Silicon Valley,” says Higdo...
Generation Z: What Do They Want From Their Hotel Stay Experience?
Court Williams | July 1, 2019
By Court Williams "The children now love luxury. They have bad manners, contempt for authority, they show disrespect to their elders. They no longer rise when elders enter the room. They contradict their parents, chatter before company, gobble up dainties at the table, cross their legs, and are tyrants over their teachers." Attributed to Socrates in 470 BC, this popular quote sums up how humanity has felt about its younger generation since the beginning of time. Generation Z is no exception. Born between 1995 and 2010, these digital natives have become an important influence on people of all ages and incomes, according to a McKinsey report...
Hotel News: At NYU Conference, It’s the Same Song, Just a Different Chord
David Eisen | July 1, 2019
By David Eisen If you’re like me, then you live for the next hospitality industry conference. Am I right? A chance to catch up with friends, pontificate on the health of the space, pound coffee with reckless abandon, chow down on conference chicken, and stay out way too late carousing so that you look like an extra from “Night of the Living Dead” on the morning of the second conference day. Yeah, it’s the best! In our industry, you could throw a ball blindfolded and hit a conference on practically any day of the week. Still, one of the more eagerly anticipated is the NYU International Hospitality Industry Investment Conference h...
Why Historic Buildings Make Great Hotels
JLL Real Views | June 27, 2019
The UK’s rich history is a major draw for visitors – and the chance to stay in castles where former kings resided, or country homes fit for a Jane Austin novel, is the type of experience that resonates with many. Growing numbers of historic buildings in the UK are now enjoying a second life as high-end and mid-range hotels. Former mansion Cliveden House, near Windsor, was once home to royalty while Roch Castle, in Wales, has been given a boutique-style makeover and Solent Forts, near Portsmouth, offers an off-shore stay with a difference at former sea-based defences. For visitors, it’s all about the prestige of staying at a destin...
Hotel Industry Unites on New Campaign to Fight Human Trafficking
AHLA | June 26, 2019
AHLA President & CEO Chip Rogers is Joined by Dozens of Key Stakeholders and Industry Partners to Launch the No Room for Trafficking Campaign ‘No Room for Trafficking’ Aims to Train Every Employee in the Industry WASHINGTON (June 26, 2019) – The American Hotel & Lodging Association (AHLA) today launched a new national campaign to unite the industry around a single, comprehensive approach to fight human trafficking. The No Room for Trafficking campaign builds on the hotel industry’s long-standing legacy and commitment to combat human trafficking. Already each year, thousands of hotel employees are trained. With this campaign...
Three Reasons Why Training in Hospitality Matters
Jochen de Peuter | June 26, 2019
How two consecutive audits as "mystery shopper" for a hotel company unveiled striking differences in staff performance... and the need to focus on training. By Jochen de Peuter Recently I was assigned to perform quality audits “mystery shopping” for a hotel company. What struck me was how within one company, standards could be exactly similar, yet at the same time very different. If the similarities were mainly in the look and feel of the experience, the differences mainly came from how the staff performed at actually delivering that experience. The need for training in hospitality Research show numerous advantages to invest in ...
Five Food and Beverage Personalization Trends to Watch
William-Alexandre François | June 25, 2019
From DNA-based beer and wine, to 3D-printed food and coffee with high-quality images, these five trends are bringing a taste of personalization into the food and beverage industry. By William-Alexandre François There is currently a growing demand from customers for customization in various aspects of the food and beverage industry. Not only the product or service offered, but also the customer experience needs to be unique and feel personal. Personalized customer experience has always been important in the luxury world and this trend is now spreading to more common products as well. Often linked to craftsmanship, personalization mea...
How Art and Photography Are Positively Impacting Hotel Design
Morrison Hotel Gallery | June 20, 2019
By Peter Blachley When you first step into a hotel, you are immediately impacted by its surroundings. From the very first look at the hotel lobby to the front desk, up the elevators, to your room, and beyond, you can instantly determine whether or not the property is well-designed, put together, and luxurious. The expression “the eye of the beholder” is always at play in the art and design world because we gain awareness of things through our senses. When it comes to adding design elements to a hotel property, specifically, visitors and guests want to feel the influences of the surrounding areas and the coziness of their own homes,...
Nobody Asked Me, But… No. 215: Hotel History: The TWA Hotel
Stanley Turkel | June 19, 2019
By Stanley Turkel, CMHS Hotel History: The TWA Hotel (2019) On May 15, 2019, New York’s spectacular new TWA Hotel opened at John F. Kennedy International Airport. At a cost of more than $250 million, two new hotel wings containing 512 guestrooms were built behind the landmark Trans World Airlines Flight Center designed by famed architect, Eero Saarinen which first opened in 1962. Saarinen was born in 1910 in Finland and emigrated to the United States in 1923. He started his career with an apprenticeship with his father – the prolific Art Deco architect Eliel Saarinen – and went on to become one of the most important architects of...
BLLA’s Stay Boutique Live – Investment Edition
Stay Boutique™ | June 19, 2019
June 19, 2019 - New York - Stay Boutique Live - the Investment Edition review. The decision to invest starts with an informed or instinctual confidence in future positive returns. Showcased at the 2019 Stay Boutique Investment Conference, there are abundant reasons to believe in the fast-evolving community of boutique ideas, products, and services. Held on June 5th at the Times Center in New York City, the seventh annual edition of the one-day event, produced by the Boutique and Lifestyle Leaders Association (BLLA), was as fearless and disruptive as the boutique space itself. Heralding the boutique movement as "a new cultural...
The Time Between Reservation and Arrival Is the Biggest Missed Opportunity for Revenue
Larry Mogelonsky | June 19, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) It’s financially prudent to have a good channel mix so your rooms appear wherever guests are looking and booking. While getting the reservation is a consummate top priority, we are often missing what falls immediately after in what’s known as the prearrival phase. With some exceptions in the groups segment, this time period is rife with opportunities to capture more revenue from incoming guests, whether that be through room upgrades, amenity purchases or merchandising. Before you investigate tech vendors that can help you leverage this gap, the first step is to understand post-p...
GuestTek Launches Its OneView Internet Cloud Platform
GuestTek | June 18, 2019
Centralized WiFi Management Provides Secure, High Performance Connectivity for Less Calgary, Alberta – June 18, 2019 – GuestTek Interactive Entertainment Ltd., the global leader of end-to-end hospitality technology solutions, is excited to announce the launch of its OneView Internet Cloud (OVI Cloud), which the company will debut this week at HITEC Minneapolis. OVI Cloud’s advanced platform seamlessly integrates with hotel properties’ existing network hardware to provide secure, high performance connectivity with no up-front capital expenditure. Plus, GuestTek’s long-standing partnerships with the industry’s leading hardware...
TraknProtect Captures Coveted “Judges’ Choice” Award at E20X (Entrepreneur 20X) Competition at HITEC 2019
TraknProtect | June 18, 2019
Leading innovator of employee safety button technology selected by a panel of judges as winner of top industry award recognizing innovative startup companies in the hospitality sector Minneapolis – HITEC Booth #3017 – June 18, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality environment, has continued its winning streak, claiming the top industry innovation award in this year’s Entrepreneur 20X (E20X) competition at HITEC Minneapolis. Selected by an expert panel of judges comprised of hotel technology professionals, TraknProtect was honored with the Judges’ Choice Award, ...
HITEC News: dormakaba Launches RT Plus BLE-Enabled RFID Lock for Easy Magstripe Upgrades
dormakaba | June 17, 2019
At HITEC in Minneapolis Visit dormakaba in Booth #1308 JUNE 17-20, 2019 at the Minneapolis Convention Center Ready to Convert to RFID? dormakaba’s RT Plus Lock Simplifies Transition from Magstripe to Mobile-Enabled RFID MONTREAL, June 17, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks will demonstrate its new RT Plus mobile-enabled RFID guestroom electronic door lock at HITEC booth 1308. The RT Plus has BLE (Bluetooth Low Energy) technology integrated in its reader and is ideal for magstripe or mechanical lock retrofit. dormakaba is a total solution provider for the hospitality industry and one...
New Hilton Washington DC National Mall Uses RFID Technology to Manage Entire Linen Inventory
InvoTech Systems | June 13, 2019
Hilton Washington DC National Mall to Manage High Cost Linen Inventory with InvoTech RFID Linen System LOS ANGELES, CA – June 13, 2019 -- InvoTech Systems Inc. announced the implementation of its Linen System at the recently opened Hilton Washington DC National Mall. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Hilton Washington DC National Mall manages inventory for approximately 30,000 linens, a...
