The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
The Customer Is King, and Service Culture Is His Queen
André Mack | June 12, 2019
Although some companies mention "service excellence" as one of their values, they tend to solely focus on service delivery and rarely approach it as a way to reframe their business's culture. By André Mack The business environment has become a global village; traveling is easy and cheap, sharing of information happens instantly and is accessible by everybody, a new product in the US is on the market in Asia within days and vice versa, systems and procedures all look the same and innovation has become a necessity. The ubiquity of technology and the replicability of products means that service has become THE key differentiator for co...
Verdant Bringing NEW ZX Thermostat to HITEC Minneapolis
Verdant | June 12, 2019
[Montreal, Quebec — June 12, 2019] — Next week at HITEC Minneapolis, Verdant will display its newest guestroom energy-management thermostat. Smart, simple and intuitive, the new ZX energy-management thermostat leverages Verdant’s powerful energy-saving features in a sleek and trendy design. Verdant ZX will be on display in Booth 1234, June 17 to 20, at the Minneapolis Convention Center. “This is the first time that HITEC attendees in North America will have the opportunity to see, touch and try our newest guestroom thermostat,” said Michael Serour, Verdant VP of sales. “The ZX thermostat combines all of our best energy-savin...
Fuel to Power Live Video Interviews With HITEC 2019 Exhibitors and Attendees
Fuel | June 11, 2019
Producer of Leading "Fuel Hotel Marketing Podcast" and "This Week In Hospitality Digital Marketing" combine forces to bring exclusive video interviews, live from the show floor in Minneapolis Myrtle Beach, SC and Minneapolis - HITEC Booth #2920 - June 11, 2019 – Fuel, a leading provider of hotel software and digital marketing solutions for the global hospitality industry, is joining its “Fuel Hotel Marketing Podcast” with another podcast, “This Week In Hospitality Digital Marketing,” to provide exclusive live interviews from the show floor at HITEC 2019 in Minneapolis. As part of the event, Stuart Butler, COO of Fuel, and Lore...
Should I Stay or Should I Go? The Pros & Cons of Keeping a Hotel Open During Renovation
Cicero's Development Corporation | June 11, 2019
PLAINFIELD, IL, JUNE 11, 2019 -- Renovating an existing hotel is all about time and money. That's why it is essential to plan ahead for the challenges—and costs—a renovation can pose. If you are a hotel owner or operator, balancing the need for cash with your renovation objectives is one of those challenges, bringing to the forefront the most crucial decision made during renovation planning: "Should we keep the hotel open or should we close?" The answer lies in the scope of the project plus any role seasonality plays in the business. On one side of the ledger, closing a hotel makes good sense. It allows for a far broader scope so th...
Riegel Returning to ‘The Clean Show’ With New Linens, New Solutions, and New Branding
Riegel | June 11, 2019
America’s favorite table linen manufacture to debut products that are colorfast wash after wash; Visit Riegel Linen in Booth 1121 June 20th to 23rd in New Orleans [AIKEN, S.C.— June 11, 2019] — America’s favorite table linen manufacturer, Riegel Linens, will be exhibiting at The Clean Show in New Orleans June 20th to 23rd. The main attraction for attendees this year will be Riegel’s Craft Collection and its Premier spun-polyester line, both featuring new colorGUARD™ technology that extends the lifecycle of the textile and ensures a color-rich product from the first wash to the last. The Clean Show is the main event for the laun...
North Carolina’s 133-Room Beaufort Hotel Joins Choice’s Ascend Hotel Collection
Ascend Hotel Collection® | June 11, 2019
ROCKVILLE, Md., June 11, 2019 -- The Ascend Hotel Collection by Choice Hotels International, Inc. (NYSE: CHH) welcomes the Beaufort Hotel to its portfolio of unique, boutique, and historic hotels and resorts that reflect their surrounding community. The brand's newest addition, situated on the idyllic Crystal Coast, channels the Tar Heel State's rich maritime culture and highlights the collection's continued growth in top destinations across the country. Located on the Southern Outer Banks, the Beaufort Hotel is conveniently located at 2440 Lennoxville Rd., just minutes from the heart of Beaufort. Founded in 1709, Beaufort was recently rec...
Concord Hospitality Standardizes Accounting on Aptech’s PVNG Cloud-Based Enterprise Financial System for 112 Hotels
Concord Hospitality Enterprises Company | June 10, 2019
At HITEC in Minneapolis Visit Aptech in Booth #2208 JUNE 17-20, 2019 at the Minneapolis Convention Center Aptech, Recognized as The Industry Standard for Hospitality Financial Systems, Will Support Concord’s Multi-Brand Portfolio Expansion PITTSBURGH, June 10, 2019 – Aptech Computer Systems will standardize Concord Hospitality’s accounting processes for 112 hotels on the PVNG Enterprise Hotel Accounting System to support expansion of Concord’s multi-brand portfolio. Headquartered in Raleigh, N.C., Concord Hospitality holds more than three decades of experience in operating leading hotel brands including Marriott, Hilton an...
TraknProtect Selected to Present Location-Based Employee Security Platform During Entrepreneur 20X (E20X) Competition at HITEC 2019
TraknProtect | June 10, 2019
The pioneer of employee safety button technology chosen to participate in annual startup competition and showcase at the launch of HITEC Minneapolis 2019 Minneapolis – HITEC Booth #3017 – June 10, 2019 – TraknProtect, a leading provider of real-time location technology purpose-built for the hospitality environment, has been selected by HFTP (Hospitality Technology Financial Professionals) to present its award-winning solution during the Entrepreneur 20X (E20X) competition at this year’s HITEC Minneapolis on June 17, 2019. During E20X, selected companies prepare and deliver four-minute presentations which are then judged by a panel...
Cendyn is Europe’s Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2019
Cendyn | June 10, 2019
Boca Raton, Florida – June 10, 2019 – Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Europe’s Leading Hotel CRM Technology Provider and Europe’s Data Driven Marketing Agency for 2019. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence. These awards follow top honors in North America in early 2019 and four big wins in the 2018 world competition for World’s Leading Hotel CRM Technology Provider, World’s Leading Data Driven Marketing Agency, World’s Leading Hotel Sales Pr...
Business Travel and Millennials: How We’re Changing the Travel Industry
Hotel Tech Report | June 10, 2019
By Marie Nieves As a millennial and business leader, I can safely say that my travel habits differ vastly from those of my parents, as well as my younger colleagues and friends. This has got me thinking about all of the articles and research I’ve read over the years that deal with the behavioral patterns of millennials within the professional realm, how we combine business and leisure, and how we’re constantly touted as the generation that disrupts the norm and aims to change, well, everything. I’m not at all surprised to say that I agree with that. After all, someone has to disrupt the traditional norms, and who better than a ge...
New Mexico’s Hilton Santa Fe Buffalo Thunder Selects Clear Sky Software to Better Manage F&B Inventory
Clear Sky Software | June 10, 2019
Santa Fe Buffalo Thunder has installed the company’s beverage inventory control system to help manage and track all beverage products. The Hilton Santa Fe Buffalo Thunder, in beautiful Santa Fe, selected Clear Sky Software over a crowded field of inventory control solutions and has been busy taking advantage of this industry-leading beverage inventory system. Called Clear Sky BEVERAGE, this is a comprehensive, perpetual inventory system that tracks and controls all beer, liquor and wine products. Functions include purchasing/ordering, receiving, electronic requisition, outlet transfers/issues/returns and physical inventory. Rounding...
Succession Planning in Family-Owned Hotels
Dr. Jean-Philippe Weisskopf | June 6, 2019
How can hotel successions be more appealing to the next generation and overall be more successful? By Dr. Jean-Philippe Weisskopf Succession planning plays an important role for any entrepreneur and has become a central strategic component for company owners and managers. A recent study on Swiss small and mid-sized enterprises (SME) by a large Swiss bank highlights the importance of this topic. According to this study, 3/4 of managers have spent time and effort on succession planning. This is not surprising considering that some 70'000 to 80'000 SMEs will face a generational change in the upcoming years in Switzerland alone. This step ...
Evaluating WiFi Service Through The Guest’s POV
Larry Mogelonsky | June 5, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) One can argue that nowadays a good wireless internet connection is as important as to many guests as heating, air conditioning and access to a bathroom with running water. Knowing it's central to a customer's emotional state, why play games? As a reminder of why spotty WiFi reception or attempting to upcharge for premium speeds is bad for your reputation, let's look at the situation from the guest's point of view (POV). I'll start with a personal experience to demonstrate why it's so important to get your WiFi connectivity right these days. I was staying at a southeast flagged prope...
Content Marketing Tips for Travel Tech
Daniel E. Craig | June 3, 2019
By Daniel Craig To drive sales, tech companies need to reach decision-makers. As traditional methods like advertising, prospecting and social media increase in cost and decrease in effectiveness, more companies are turning to content marketing. The trend is particularly evident in the hotel and travel technology space, where news sites and email boxes today are stuffed with brand content. The problem is that a lot of this content is thinly disguised promo material full of hype, dubious claims and clickbait. It's not nearly as effective as it could be. Having produced hundreds of articles, guides, webinars and presentations over the y...
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