The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Percipia Launches New Hospitality Interface for Webex by Cisco
Percipia | June 27, 2023
Parallax available on Webex App Hub for advanced unified communications manageability CHICAGO, I.L. — June 27, 2023 — Percipia, a telephony and mobility solutions and services provider for the hospitality industry, announced it is expanding its partnership with Cisco by delivering Parallax, a hospitality interface gateway for unified communications, to the Webex platform. This integration for the hospitality market allows administrative call control where customers such as hotels can now deploy Webex extensions for calling in guest rooms with caller-ID upon check-in. “We are excited to be expanding our partnership with Cisco thro...
Hoteliers Guide to First-Party Data Marketing
Lodging Interactive | June 27, 2023
In the world of hospitality marketing, data is an invaluable asset. It provides insights into customer behavior, preferences, and interactions, allowing marketers to deliver personalized experiences. One type of data that holds immense potential is first-party data. In this post, we will explore what first-party data is, its benefits, and how hotel marketers can leverage it to create exceptional customer experiences. Exploring Different Types of Data Before delving into first-party data, it's essential to understand the various types of data marketers commonly use. First-Party Data - Think Hotel PMS or CRM First-party data refers to t...
Shiji and Rivalry Tech Join Forces to Optimize Guest Experiences in Hospitality
Shiji | June 22, 2023
Shiji and Rivalry Tech partner to enhance guest experiences with seamless digital ordering, empowering operators for accuracy, streamlining operations, and delivering exceptional efficiency in a user-friendly interface. ATLANTA, Georgia, USA, June 22, 2023 – Shiji, the global hospitality technology innovator, announced its partnership with Rivalry Tech, a provider of digital ordering platforms that include self-serve kiosks and mobile ordering solutions. This collaboration will further enhance guest experiences by providing seamless and efficient solutions for both guests and operators in the hospitality industry. The partnership...
Great Wolf Resorts Partners With APS to Modernize Reservations Technology
Above Property Services (APS™) | June 22, 2023
The family-friendly indoor waterpark resort brand upgrades to world's fastest, most advanced solutions for reservations, distribution, call center, packaging, analytics, and continuous pricing NAPLES, FL – (June 22, 2023) – Great Wolf Resorts, North America’s largest family of indoor waterpark resorts, has selected Above Property Services (APS®) to modernize its technology across their 19 properties across the country. Great Wolf Resorts’ strategic decision to partner with APS was part of an ongoing effort to enhance capabilities and the overall guest experience. Great Wolf Resorts has always been focused on providing the b...
The Hotel Guest Experience Starts With Customer Reviews and UGC
Lodging Interactive | June 15, 2023
Some may say the headline has it backward, but today's modern travelers would agree, and in fact, they go out of their way to research the hotel guest experience before they even begin their travels. Recent trends support the idea that today's travelers rely on user-generated content and guest reviews to research their hotel stays before they book. Consider these trends: • Social media: Social media platforms like Facebook and Instagram have made it easier than ever for travelers to share their experiences with others. This has led to a growing reliance on user-generated content (UGC) as a source of information about hotels and other ...
Knowland Now Available on Oracle Cloud Marketplace
Knowland | June 15, 2023
OPERA Sales and Event Management integrates with the Knowland Platform, boosting data access and sales efficiency for global customers ARLINGTON, Va. — June 15, 2023— Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality and a member of the Oracle PartnerNetwork (OPN), today announced the Knowland platform is available on Oracle Cloud Marketplace and will enable integration with the Oracle Hospitality OPERA Sales and Event Management sales and catering management application. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Orac...
2023 Boutique Hotel Investment Conference – Two Days of Expertise and Insight Into Financing, Investment and Technology
Geneva Rinehart | June 13, 2023
By Geneva Rinehart, Managing Editor, Hospitality Upgrade New York City - June 7-8, 2023 In a very intimate, theatre-style setting the boutique and independent hotel groups came together for two days in New York City. Ariela Kiradjian, Partner and COO of BLLA, and half of the mother-daughter duo behind BLLA facilitated a highly engaging two days of panels focusing on financing, debt, environmental investment and technology. The orange sky and poor air quality in the Northeast were as bad as reported, but inside Florence Gould Hall was nothing but pure energy. The next few paragraphs will provide a brief overview of the two days at the Bo...
Shiji Accelerates Enterprise Platform Growth With Appointment of Wietse Bijzeit as Vice President Global Solutions Architect
Shiji | June 12, 2023
Berlin, Germany, June 12, 2023 - Shiji, the global hospitality technology innovator, is pleased to announce the appointment of Wietse Bijzeit as Vice President Global Solutions Architect to accelerate the growth of the Shiji Enterprise Platform. Wietse brings over 20 years of experience in the hospitality industry, making him a highly seasoned professional with a deep understanding of operations and technology. In his previous position as Group Director for Technology & Business Solutions at Sircle Collection, Wietse successfully designed and implemented a complete technology stack, demonstrating his exceptional talent for innovati...
Diet Water, Melted Ice Cream, Blowfish Among Top 10 Most Unusual Room Service Requests, Hotels.com Reports
Hotels.com | June 7, 2023
Study also reveals hotels are expanding in-room offerings to include private concerts and $300 ice cream sundaes DALLAS, June 7, 2023 -- Today Hotels.com® reveals its inaugural Room Service Report which finds that demand for the popular amenity is on the rise according to 45% of U.S. hotels1. The report surveyed hotel partners around the world to reveal what's "in" when dining in from the trendiest to the most eccentric orders, as well as hotels with over-the-top room service options like a $1600 burger and a $300 ice cream sundae. Top findings from the study include: The weird side of room service • Hotels revealed their mo...
IDeaS Supports Women in Travel THRIVE Organization
IDeaS | June 7, 2023
Leading revenue management software provider supports women’s advancement in hospitality, technology, and business careers through its corporate Women’s Initiatives Network MINNEAPOLIS—June 7, 2023—IDeaS Revenue Solutions, the world’s leading provider of automated revenue management software and services, announced today its corporate sponsorship of the Women in Travel THRIVE. THRIVE is an organization that propels women closer to equality in travel industry careers by providing a community, a network, and tangible resources designed to support women's empowerment. In addition to being a corporate sponsor, IDeaS is a silver s...
2023 ISHC Young Leader Award Goes to Florian Montag
ISHC | June 6, 2023
Berlin — 6 June 2023 — The International Society of Hospitality Consultants (ISHC) in partnership with the International Hospitality Investment Forum (IHIF) presented the prestigious ISHC Young Leader Award to Florian Montag, Vice President of Business Development at Apaleo. Florian co-founded Hotelhero, a successful hotel tech startup that was eventually purchased by Apaleo. He is an industry thought leader, advocating for the importance of technology in the hospitality sector and providing innovative solutions to complex problems. He has been a panelist and keynote speaker at leading industry conferences including HITEC 2018 and IHI...
Is Your Hotel Leveraging Technology to Do More With Less?
Warren Dehan | June 6, 2023
By Warren Dehan Three ways PMS innovation can step up to relieve pressure for operators everywhere Hotels rely on technology to provide the best guest experience and address new challenges big and small, but responsibly leveraging their investment in technology requires a concerted effort. A large part of realizing the benefits of the tech stack is ensuring that stakeholders and users are engaged in doing the work to achieve the desired benefits. The makeup of your hotel’s tech stack determines your property’s capabilities, starting with the property-management system. Measuring the success of your technology investment could mean t...
Nomadix Passpoint Named Semi-Finalist in HTNG TechOvation Awards
Nomadix | May 30, 2023
Bringing Connected Experiences to Life at The Hospitality Show LOS ANGELES, Calif. – May 30, 2021 - Nomadix® Inc., bringing connected experiences to life, today announced the Nomadix Passpoint solution has been named a semi-finalist in the HTNG TechOvation Awards, which recognize and reward leading technology innovations throughout all sectors of the hospitality industry each year. Nomadix is the first and only technology provider to commercially productize Nomadix Passpoint for hospitality and deliver with real-world deployments globally for a major brand. The benefits and momentum of Nomadix Passpoint will be presented during...
CallTek Offers Business Continuity Services for Emergency Situations
CallTek | May 25, 2023
Irvine, CA (May 25)— CallTek, Inc., a leader in white-label technical support services, has recently added world-class Business Continuity Services to their business process service offerings. The company’s secure data Super-Loop and Toll-Free Rerouting services provide much-needed assurance for companies wanting to amplify their response and recover quickly from any type of disaster. When outages occur, they are becoming more expensive - a trend that is likely to continue as dependency on digital services grows. According to an Uptime Institute 2022 survey, over 60% of system outages result in at least $100,000 in total losses, up sub...
Charging Four Figures by Rethinking the Guest Journey
Adam and Larry Mogelonsky | May 24, 2023
By Adam and Larry Mogelonsky A broad prediction the two of us have for the rest of the rest of the decade is that luxury travel will boom, with many hotels easily surpassing four figures in their nightly rates. Hardly an outlier in this prediction, what many hoteliers may be taking for granted is the psychological expectations that occur when you cross this chasm. That is, with great rates come great responsibility. What you may be forgetting in this ‘rate inflation’ environment is that the luxury traveler is equally, if not more, savvy than the regular consumer. They know what they want and have plenty of options for other hotels s...
U.S. Travel’s IPW in San Antonio Sets Stage for Future Inbound Travel Growth
U.S. Travel Association | May 24, 2023
Nearly 5,000 attendees from more than 60 countries gathered in San Antonio, Texas, May 20-24 for the 54th annual IPW—the travel industry's premier international marketplace and the largest generator of inbound travel to the United States. “The thousands of attendees we welcomed this week is indicative of the strong demand we are seeing for inbound travel to the U.S.,” said U.S. Travel Association President and CEO Geoff Freeman. IPW convened domestic travel professionals together with international tour operators, buyers and wholesalers from around the world, to meet under one roof—the Henry B. González Convention Center—for...
Twenty Four Seven Hotels Names STS Cloud as Preferred Sales and Catering System for Portfolio of 25 Properties
SalesAndCatering.com | May 24, 2023
Leading hotel management company upgrades to SalesAndCatering’s STS cloud to optimize productivity, efficiency, and sales to meet the increase in group business with travel rebounding Charleston, SC – (May 24, 2023) – Twenty Four Seven Hotels, one of the country's leading hotel management companies for premium-branded, select-service, and lifestyle hotel segments, has selected STS Cloud as the preferred sales and catering system for all 25 properties. Any new hotels added to the portfolio will also use STS Cloud as the company continues expanding its management footprint. SalesAndCatering’s STS Cloud is a cloud-based hospitality...
The Jamul Indian Village Development Corporation Announces New Hotel Expansion to the Jamul Casino
Jamul Indian Village of California (JIV or Tribe) | May 23, 2023
JAMUL INDIAN VILLAGE, Calif., May 23, 2023 -- The Jamul Indian Village Development Corporation (JIVDC), a subsidiary of the Jamul Indian Village (JIV) Tribe, is proud to announce the expansion of the Jamul Casino with a boutique, luxury hotel. The premier hotel is currently under construction. Already known as one of the region's top destinations for food, fun, gaming, and entertainment, Jamul Casino will soon offer a new curated collection of leisure experiences for its guests. History of Jamul Casino DevelopmentIn February 2014, the JIVDC oversaw the groundbreaking of a world-class gaming facility on its reservation. In October 2016...
Nomadix Launches Trusted WiFi for Multi-Industry, Visitor-Based Networks
Nomadix | May 23, 2023
An easy to build and brand self-service Wi-Fi hotspot solution LOS ANGELES, Calif. – May 23, 2023 - Nomadix® Inc., bringing connected experiences to life, today announced the launch of Trusted WiFi, an off-the-shelf visitor Wi-Fi onboarding and management service, available as a module on its suite of internet gateways. The solution enables systems integrators and service providers to meet the growing demand for public Wi-Fi, while delivering quality and secure end-to-end wireless internet connectivity. It will extend Nomadix’s footprint into new verticals - from small independent companies to large multisite brands in retail...
St. Regis Chicago Debuts in the City’s Lakeshore East Neighborhood
Marriott Bonvoy | May 19, 2023
St. Regis Hotels & Resorts, part of Marriott Bonvoy’s portfolio of 30 extraordinary brands, today announced the highly anticipated opening of The St. Regis Chicago. Developed by Magellan Development Group and designed by Studio Gang, the world-renowned architecture and urban design practice led by Jeanne Gang, the 101-story tower is the tallest building in the world designed by a female architect, offering guests and local luminaries a new viewpoint on sophisticated dining, bespoke service, and avant-garde design in the heart of downtown Chicago. “The debut of The St. Regis Chicago signals a significant milestone for the St. Regis ...
What Can Hoteliers Really Learn From TrevPAR?
Jason Q. Freed | May 16, 2023
By Jason Q. Freed Ancillary revenues are skyrocketing and total revenue figures can help hotels benchmark performance against their comp set, but operational decisions should be made by diving deeper. Because it provides a more holistic view of the revenue generated across an entire property, more hospitality leaders are turning to TrevPAR (Total Revenue Per Available Room) as a key measurement in their benchmarking and operational strategies. To calculate TrevPAR, hotels add all revenue generated from room sales, food and beverage sales, meeting room rental and spa services, and other sources of revenue, such as parking, resort fees...
7 Surprising Trends That Will Change The Way Hotels Handle Groups and Events Business
Daniel Melnyk | May 10, 2023
By Daniel Melnyk Within the hospitality world, a new phenomenon is circulating – “revenge travel.” The concept is simple, albeit impactful for the industry; after 2+ years of pandemic-related restrictions, travelers are eager to make up for lost time and canceled trips. Basically, revenge travel is the global phenomenon of people booking big trips to ‘take revenge’ against the pandemic. This trend has acted as a key catalyst in the undeniable rebound of the hospitality industry. However, it wasn’t just trips that were canceled ad nauseam over the course of the pandemic – it was also groups and events. From weddings to birt...
IDeaS Announces the Fabian Specht Future Revenue Innovator Scholarship Winners
IDeaS | May 10, 2023
EHL Hospitality Business School and IDeaS award scholarships in honor of Fabian Specht LONDON—May 10, 2023— IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today the winners of the Fabian Specht Future Revenue Innovator Scholarship. The scholarships have been awarded to two international EHL students pursuing a hospitality management education, JeongHoo Lee and Alexandre Martin. In addition to their studies, both students are working towards career development. Lee, is a Gold Student Ambassador, a marketing and recruitment student assistant in APAC for EHL, ...
Using Technology to Make Human Connections: Today’s Hotels Need Both Tech and the Human Touch
Aaron Shepherd | May 9, 2023
By Aaron Shepherd, the CEO and Co-Founder of APS (Above Property Services) Technology is transforming our world in real-time, at an increasingly blistering pace – but at what cost? This question continues to percolate in the background as exciting new innovations enter the fold, quickly stirring up mainstream interest and adoption. It’s a rather interesting duality; human nature informs our relentless pursuit of evolution. Still, many of us fear a future shaped so overwhelmingly by technology. Will tools like ChatGPT disrupt – and then eventually replace – entire industries? Will technological influence supersede human influence? ...
