The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4th, 2024
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
J Collection Partners With Cloudbeds to Power Portfolio of Boutique Historic Properties...
Cloudbeds | March 8, 2023
The boutique hotel operator will utilize the Cloudbeds Platform to streamline operations and enhance guest experience across its collection (SAN DIEGO) March 8, 2023 — Cloudbeds, the hospitality management platform powering more reservations and happier guests for lodging businesses around the globe, today announced a partnership with J Collection Hotels, a boutique hotel operator with 17 unique, locally owned and operated hotels with more than 2,050 rooms in New Orleans and Southeast Region. J Collection, known for its distinct historic properties and signature Southern hospitality, selected the Cloudbeds platform to streamline their...
Charging Four Figures in 13 Critical Steps...
Adam and Larry Mogelonsky | March 8, 2023
By Adam Mogelonsky, Larry Mogelonsky There’s something special about crossing the threshold of $1,000 per night. With inflation roaring through the world, many properties – luxury, upscale or otherwise – are approaching this event horizon. But with it comes a profound psychological shift in guest expectations. Unless, say, yielding from $859 per night to $959 per night, this particular move involves customers seeing an extra digit in the price tag – the perception of the increase is disproportionally greater. This same principle is why retailers charge $9.95 instead of a flat $10.00; it appears cheaper. In the back of every gues...
JW Marriott Phoenix Desert Ridge Drives Guest Spend by 40% With IRIS’s Mobile Dining Platform...
IRIS | March 7, 2023
The luxury hotel increases average guest spend by 40%, since appointing IRIS’s F&B online ordering platform to manage its in-room dining service for guests IRIS, a leading provider of digital F&B and guest experience platforms, was deployed to provide guests with a seamless and efficient mobile dining service and to maximize F&B opportunities and drive revenue across the hotel. With 950 bedrooms and 7 restaurants and al fresco bars, JW Marriott Phoenix Desert Ridge Resort & Spa is located in the heart of the Arizona desert and offers a host of state-of-the-art facilities, including five pools, luxury cabana cottages an...
Cendyn Launches eInsight Sales, the First Fully Integrated Sales & Marketing CRM Platform for Hospitality...
Cendyn | March 7, 2023
Together, Cendyn’s eInsight™ Sales and eInsight™ CRM create a single and revolutionary platform for sales and marketing teams that intertwines generating demand, building pipeline, enhancing guest satisfaction, and driving loyalty. March 7th, 2023 – Boca Raton, FL – Cendyn, a catalyst for digital transformation in the hospitality industry, is excited to announce the launch of eInsight Sales, a new B2B sales automation solution available as a hospitality-centric add-on to Cendyn’s industry-leading eInsight CRM platform. Driven by the same PMS data that powers eInsight CRM, eInsight Sales enables hoteliers ...
IDeaS Names Michael McCartan to Lead Growth Across Europe, Middle East, and Africa...
IDeaS | March 6, 2023
McCartan joins global revenue management leader to accelerate the company’s growth, deepen hotel industry partnerships, and further expand IDeaS’ reach across the EMEA region MINNEAPOLIS—March 6, 2023—IDeaS Revenue Solutions, the world’s leading provider of automated revenue management software and services, announced today that Michael McCartan has joined the company as area vice president for Europe, the Middle East and Africa (EMEA) effective March 2, 2023. McCartan will drive the company’s growth and expansion in one of the hotel industry’s most strategic regions. McCartan spent more than 20 years as a dynamic pricing ...
Knowland Expands Presence in the Middle East...
Knowland | February 28, 2023
Rapid regional growth and demand from major global chains spur expansion of leading business intelligence provider into Doha, Qatar ARLINGTON, Va. — Feb. 28, 2023 — Today, Knowland, the world’s leading provider of data-as-a-service insights on meetings and events for hospitality, announced its expansion in the Middle East to include Doha, the capital of Qatar. Knowland’s extension into the Middle East will continue throughout 2023 to accommodate the demand and competition facing new hoteliers. The Middle East is one of the fastest-growing hospitality markets in the world. This has created several challenges including steep compe...
Jonas Hospitality Continuing to Unify Products Under Jonas ARC...
Jonas Hospitality | February 28, 2023
Toronto, ON—Jonas Hospitality is expanding Jonas ARC, a platform that unifies integrations through a single API. . Jonas Hospitality, a division of Jonas Software, is a family of technology brands that serves the hotel, spa, and private club industries with operational, marketing, and distribution software. This initiative is being spearheaded by Mark Loyd, who has served in technology leadership positions at multiple Jonas Software subsidiaries, including Jonas Chorum, Springer-Miller Systems, and Jonas Club Software. “Mark’s strategic vision unifies the Jonas Hospitality brands from a technical and business perspective,” says ...
Kimpton Hotel Monaco Salt Lake City to Undergo a Top-to-Bottom Renovation...
Kimpton Hotel Monaco Salt Lake City | February 24, 2023
Acclaimed Salt Lake City hotel to get complete re-haul of its public spaces, guest rooms and restaurants Salt Lake City, UT (February 2023) – The Kimpton Hotel Monaco Salt Lake City, located in the heart of downtown, announces a bold, top-to-bottom renovation today, bringing an enhanced level of modern sophistication to Salt Lake City. The transformation, set to be completed in late summer 2023, will include a full re-haul of its public spaces, on-site meeting and event spaces, its 225 guest rooms and suites, and its admired on-site restaurant, Bambara, and cocktail bar, The Vault. The Monaco will remain open throughout the process. Led...
HSMAI Adrian Awards Celebrates the Next Great Chapter...
HSMAI | February 24, 2023
The Hospitality Sales & Marketing Association International (HSMAI) celebrated the best in hospitality advertising, digital, PR/communications, and integrated campaigns at the Adrian Awards Celebration on Thursday, February 23, at The JW Marriott L.A. LIVE in Los Angeles, California. Taking place on the West Coast for the very first time, the Adrian Awards celebrated the most creative and successful campaigns in travel marketing and the people behind the work with more than 400 industry and agency executives on hand. “Tonight we recognize the best of the best of our industry’s creative and innovative digital, advertising, and publi...
Storey Hotel Management Group to Take Over Operations of Anguilla’s Malliouhana Resort...
Storey Hotel Management Group | February 24, 2023
ANGUILLA (February 24, 2023) – Malliouhana Resort, the flagship of Anguilla’s luxury tourism industry and the first five-star hotel in Anguilla, announces today that it will return to operating as an independent property, led by Storey Hotel Management Group, an operator of independent luxury properties worldwide. As the property approaches its 40th anniversary, Malliouhana is poised to not only embrace its storied history as one of the most exclusive destinations in the Caribbean, but to also celebrate its glamour as an iconic property with all its unique character and charm, striking stature, and most importantly, its vivacio...
Rancho Bernardo Inn Completes Guestroom Renovation...
Rancho Bernardo Inn | February 24, 2023
San Diego, Calif. (February 24, 2023) – Rancho Bernardo Inn, the 265-acre destination resort located in quintessential North County San Diego, announces the completion of its refreshed 286 rooms, including 41 suites. Keeping true to the Spanish Revival aesthetic of the resort, the newly refreshed rooms and suites provide guests with the perfect place for rest and relaxation complimented by the sprawling grounds and resort amenities. “The Inn has been a cherished part of the Rancho Bernardo community for decades, celebrating its 60th anniversary this year,” shared Jamie Lemon, general manager at Rancho Bernardo Inn. “We are fortunate ...
AI Is Here to Work With Your Employees, Not Replace Them...
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
The WorkNomads Lab Hotel Selects INTELITY for Mobile Guest Experience...
INTELITY | February 15, 2023
The newly opened co-living hotel in Bulgaria will put guest convenience and customization at the forefront using INTELITY’s platform Los Angeles, CA (February 15, 2023) – INTELITY®, provider of hospitality’s leading guest experience and staff operations platform, announced today a new deal with The WorkNomads Lab Hotel in Sofia, Bulgaria. The newly opened, mixed-use hotel will implement INTELITY’s mobile offerings, including a branded mobile app, mobile check-in, mobile key, and GEMS®, Guest Experience Management System — INTELITY’s suite of staff-facing tools. Located in Bulgaria’s capital city, The WorkNomads Lab H...
The Real Reasons for Book Now Pay Later in 2023...
Adam and Larry Mogelonsky | February 15, 2023
Yet one more burgeoning technology to consider that many major retail shopping channels have already adopted, we ask whether or not Book Now Pay Later (BNPL) is right for your hotel. Specifically, are your current payment rails an obstacle – that is, a point of friction – to some guests who, for one reason or another, don’t want to pay the full reservation amount upfront? Second to that, can the embrace of BNPL be used to incentivize direct bookings? Rest assured, this wouldn’t represent an experimental enhancement to your website booking engine (WBE). We have Expedia partnering with Affirm while many airlines and cruises have sign...
Financial Future Is Bright at the NOUN Hotel...
Aptech Computer Systems Inc. | February 15, 2023
Gameday or weekdays its ‘Aptech All the Way’ for the newest boutique hotel in Norman adjacent to the University of Oklahoma PITTSBURGH, February 15, 2023 — When the NOUN Hotel in Norman, Okla., recently opened adjacent to the University of Oklahoma campus, PVNG by Aptech was there to power its Accounts Payable, Accounts Receivable, General Ledger, Statistics, Financials, and Bank Reconciliation processes. Choosing a financial management solution for a new hotel can be a daunting task, but for management of the NOUN the choice was easy due Aptech’s user-friendliness and exceptional support. “Opening a new hotel comes with plent...
Hotel Marketing During a Down Economy – Part 2...
GCommerce | February 14, 2023
Must-Have Hotel Marketing Channels By Lindley Cotton Last week, in “Hotel Marketing in a Down Economy,” GCommerce’s Founder, Scott van Hartesvelt, shared some important hotel booking pattern signals, what history has taught us about navigating a challenging economy, and how properties can come out stronger on the other side. This week, let’s dig into the specific marketing channels every hotel should leverage in an economic downturn. But first, a really important reminder. Do not lose sight of what makes your hotel special! In challenging times, it’s natural to want to promote special offers to your hotel’s audience. T...
The Pennywell, a Hilton Hotel Opens Its Doors in Downtown St. Louis...
The Pennywell St. Louis Downtown, a Hilton Hotel | February 14, 2023
ST. LOUIS (February 14, 2023) — With a new year of exploration and professional pursuits on the horizon, The Pennywell St. Louis Downtown, a Hilton Hotel arrives right on time in the heart of St. Louis. The newly renovated property developed by Rockbridge offers an inspiring setting for creative minds and purposeful amenities tailored to the modern business and leisure travelers’ needs. Whether enjoying the scent of freshly brewed coffee while checking your inbox in the hotel’s lobby, toasting to a successful day’s work at The Pennydrop Bar + Kitchen, or venturing beyond the historic 19th-century bank’s walls, this cultured hospit...
What Customers Want and Expect While Traveling in 2023...
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
Kimpton Gray Hotel Appoints Aaron Munson as New Executive Chef...
the Kimpton Gray Hotel | January 30, 2023
CHICAGO (Jan. 30, 2022) — The team at Kimpton Gray Hotel, a luxury Chicago Loop hotel located in one of the city’s most historic structures, is proud to announce a new addition to the food and beverage leadership team: Aaron Munson, Executive Chef for the hotel and Boleo. “We’re excited to welcome Chef Aaron to The Gray,” said Lisa Ares, General Manager. “Chef is an ideal fit for our hotel because of his background, out-of-the-box approach, and determination to keep the hotel and its dining venues on the map as a Chicago favorite for both locals and visitors alike.” Chef Aaron’s culinary adventure began as a child when he...
IDeaS Names Winner of Fabian Specht Revenue Optimisation Professional of the Year at HSMAI Europe...
IDeaS | January 26, 2023
Preferred Hotels & Resorts’ Raimund Notz recognised for exceptional revenue management strategy and inspirational leadership at London event LONDON— Jan. 26, 2023 — IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced Raimund Notz from Preferred Hotels & Resorts as the winner of the prestigious Fabian Specht Revenue Optimization Professional of the Year at the recent Hospitality Sales and Marketing Association International (HSMAI) Europe Awards in London. The award is named in memory of IDeaS’ EMEA-area vice president Fabian Specht who passed away unexpe...
IDeaS Scores in Two Categories of the Hotel Tech Awards...
IDeaS | January 18, 2023
Company secures Top 10 Global Hotelier’s Choice Award and Best Place to Work MINNEAPOLIS—Jan. 18, 2023—IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today it ranked in the Top 10 Global Hotelier’s Choice and Best Places to Work awards in the annual HotelTechAwards. Dr. Ravi Mehrotra, co-founder, president, and chief scientist, IDeaS, said: “IDeaS’ global teams are committed to ensuring the complete satisfaction of our clients. From the first engagement through the lifecycle of our relationship, our mission is to demonstrate our relentless focus on client succe...
Paramount Lodging Advisors Successfully Transacts in Lubbock With the Sale of the Embassy Suites...
Paramount Lodging Advisors | January 17, 2023
LUBBOCK, TX - Paramount Lodging Advisors (PLA) has successfully executed the sale of a Hilton-branded hotel located in SW Lubbock near South Plains Mall. Texas-based Senior Managing Director Kami Burnette and Senior Associate Mason McDavid, along with Principals Bennett Webster and Brent Clemens represented the seller in the transaction. The full-service 156-key Embassy Suites was built in 1982 and features multiple meeting rooms and a restaurant. The new owners are excited to repurpose the legacy hotel to an alternative use in a growing Texas market, home to one of the state’s largest universities. “The hotel was sold unencumbere...
Labor Shortages and The Impact on Hotel Operating Costs...
John Smallwood, President of Travel Outlook | January 17, 2023
How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, costs are skyrocketing across multiple industries, and the hospitality industry is no exception. Maintaining control over your hotel’s operation is key to running a successful and profitable business. Hotels all over the world have had to adapt to rising costs thanks to inflation, the pandemic, and labor shortages, all of which combine to threaten profitability and longevity. In a perfect world, hotels can seamlessly meet a never-ending stream of deman...
