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Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2nd, 2024
Pulse Hotels & Resorts Partners With IDeaS to Gain Market Share Through Automated Data Analysis
IDeaS | November 9, 2022
G3 RMS is selected for its seamless interface with multiple PMS platforms and central management and forecasting capabilities SINGAPORE – Nov. 9, 2022 – IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today Pulse Hotels & Resorts has adopted G3 RMS across four of its Maldives-based properties to deliver accurate forecasting, better manage operational resources, and gain market share. Given its portfolio of resorts is diverse in relation to product and price positioning, Pulse Hotels & Resorts previously faced challenges in implementing a centralized, unified a...
Pulse Hotels & Resorts Partners With IDeaS to Gain Market Share Through Automated Data Analysis
November 9, 2022
G3 RMS is selected for its seamless interface with multiple PMS platforms and central management and forecasting capabilities SINGAPORE – Nov. 9, 2022 – IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced today Pulse Hotels & Resorts has adopted G3 RMS across four of its Maldives-based properties to deliver accurate forecasting, better manage operational resources, and gain market share. Given its portfolio of resorts is diverse in relation to product and price positioning, Pulse Hotels & Resorts previously faced challenges in implementing a centralized, unified a...
Sensei Porcupine Creek Opens in Rancho Mirage, California
Sensei | November 4, 2022
LOS ANGELES - Nov. 4, 2022 - Today, the highly-anticipated Sensei Porcupine Creek opened its doors, welcoming guests to the luxurious wellness retreat in Rancho Mirage, CA. As the first standalone retreat under the Sensei brand, the property boasts a boutique experience with 22 luxurious accommodations; evidence-based wellness programming designed to give guests the tools they need to live a longer, healthier lifestyle; a private Sensei by Nobu restaurant; and premier spa, fitness, golf and tennis facilities. “The launch of Sensei Porcupine Creek is a thrilling next step for the growth of our brand,” said Alexandra Walterspiel, COO of Se...
USLI Hospitality Management Welcomes Vice President of Sales, Marketing and Revenue Management
USLI Hospitality Management | October 31, 2022
NEW YORK, NY - USLI Hospitality Management, a proven hospitality and asset management organization, proficient in a complete range of services, is pleased to announce the appointment of Vice President of Sales, Marketing and Revenue Management, Jennifer Shipman, to the USLI Hospitality Management executive team. In this role Jenn’s responsibilities will include sales team leadership, accelerating revenue by expanding USLI’s presence through new opportunities and contributing to the company’s marketing and business strategies. “I’m delighted to welcome Jenn to the USLI Hospitality Management team,” said Mark Rosinsky, CEO, USLI....
Lodgistics Appoints Industry Trailblazer Jessica Kramer as New CEO to Lead Next Phase of Growth and Innovation
Lodgistics | October 20, 2022
RALEIGH, North Carolina – October 20, 2022 – Lodgistics, the first cloud-based operations and collaboration platform built by hoteliers for hoteliers, has appointed veteran industry leader Jessica Kramer as CEO to lead its next era of innovation and growth. Today Lodgistics proudly serves hundreds of hotels, including properties in major markets branded under the Marriott, Hilton, Wyndham, IHG and Choice flags. Kramer will lead the expansion from hundreds of customers to thousands of hotels globally through expansion of the company’s people-focused operations platform. “I am thrilled to welcome Jessica as our new CEO. Her deep expe...
Three Use Cases to Extend QR Codes
Adam and Larry Mogelonsky | October 19, 2022
By Adam and Larry Mogelonsky If it ain’t broke, don’t fix it. Whenever we are recruited to audit a hotel’s tech stack or help evaluate solutions to meet a present need, there are always trade-offs. And one of the biggest is the time needed to implement – not just the vendor’s time to build the account or contending with supply chain delays for equipment but getting the API working, testing, training and best practices. Nowadays, the IT team can be so hard-pressed for time that it’s often better to make do, find workarounds or function within the confines of the current territory because deploying anything else would be too d...
Online Booking Trends and Stats Every Hotelier Should Know
Brett Thoreson | October 19, 2022
By Brett Thoreson In less than 85 days, 2022 will come to a close as we usher in 2023. It’s hard to believe the speed at which this year seemed to pass, a stark (but welcomed) contrast to the two years spent in relative stillness due to the pandemic. For most of us, this past year felt like a breath of fresh air – an opportunity for social and economic redemption after one of the most challenging experiences of our time. For industries like hospitality, 2022 represented a long-awaited period of recovery, a finish line to the pandemic, and a starting line to a new landscape and a new wave of travelers eager to make up for lost time. ...
LTD Hospitality Celebrates a Seamless and Successful Multi-Property Transition to STS Cloud
SalesAndCatering.com | October 19, 2022
The premier hotel development and management company describes SalesAndCatering.com’s STS Cloud platform as a ‘perfect fit’ for its impressive portfolio of hotels Charleston, SC – (October 19, 2022) – LTD Hospitality Group, the premier hotel development, and management company in the Mid-Atlantic region, recently partnered with SalesAndCatering.com to transition its portfolio of hotels to STS Cloud. While vetting prospective sales and catering platforms, LTD Hospitality identified STS Cloud as the most intuitive, user-friendly, and customizable system on the market. “We recently made the transition to STS Cloud, and we ...
Is Your Hotel Tech Stack Weighing You Down?
Steve Lapekas | October 19, 2022
By Steve Lapekas, Chief Operations Officer and EVP, Business Development for APS (Above Property Services) “Sorry, you’ll have to give me a minute. I think I have to delete some things off my phone,” muttered my colleague, whom I had met up with for coffee, as he squinted at his iPhone in an exasperated fashion. “I have 128 GB of storage; I don’t understand how this always happens.” Of course, this is a familiar technological crux, as iPhone users frequently complain of operational dysfunction as their phone storage creeps towards its capacity limits. More often than not, this problem arrives not because we’ve all assumed the...
Where Should Hotels Start When Budgeting Tech for 2023?
Steve Lapekas | October 6, 2022
Why Total Cost of Ownership (TCO) is one of the most important metrics when it comes to hotel technology and how to lower it without sacrificing best-in-class system capabilities or service By Steve Lapekas, Chief Operations Officer and EVP, Business Development for Above Property Services (APS) For the sake of this article, let me introduce you to a hypothetical young couple who, after four years spent living together in a rented condo in the city, plan to purchase their first home together. After meeting with their financial advisor, they’ve determined a comfortable budget that considers their combined income and monthly spending ha...
Zero-Cost Guest Experience Enhancements for 2023
Adam and Larry Mogelonsky | October 5, 2022
By Adam and Larry Mogelonsky Budget season is upon us, and 2023 is offering up quite a few question marks as to where to allocate resources. Protecting the bottom line is a perennial goal, but it’s hard to do with rising wages and labor shortages that force hotels to throttle service offerings. The following is based on past client work on the ground with full service hotels and resorts, looking specifically at initiatives that can drive cost savings or topline growth without proportional labor requirements. To start, we advise you to put yourself in the guest’s shoes amidst the recovery of Summer 2022. Rates were yielded through th...
Everything You Need to Know About GA4 / GCommerce Solutions
GCommerce | September 29, 2022
By now, many of you have heard us talk about Google Analytics 4 (GA4). This new analytics update is part of a series of steps that will bridge the divide between database driven analytics and privacy concerns. The GCommerce team has been implementing GA4 for our clients over the past year and now Google has officially announced that the existing Google Universal technology will no longer receive new data as of July 2023, the clock is truly ticking. Download our free ebook that will tell you everything you need to know about GA4 - what it is, what to expect and why it’s important to your business....
Wine as a Quick Win for Hotel Revenues in 2023
Adam and Larry Mogelonsky | September 28, 2022
By Adam and Larry Mogelonsky Heading into budget season for next year, there’s a lot of uncertainty as to how hotel executives can best divide the bucket amongst labor, equipment and capital investments. The industry is still in a recovery period from the pandemic and possibly entering a recession with all of the implied knock-on effects for travel numbers. It’s a forecasting disaster. While hardly a panacea to this complex scenario, we hope that this passion of ours can be a profit center for your property. Anyone who has chatted or worked with us knows that wine is our favorite alcoholic beverage. In essence, it’s just fermented...
PPDS Confirms Commitment to Chromecast built in™ as a Steadfast Feature on All Philips MediaSuite TVs and Philips B-Line Displays Into the Future
PPDS | September 27, 2022
Amsterdam, September 2022: PPDS, the exclusive global provider of Philips professional displays, is delighted to confirm its long-term strategic commitment for the inclusion of Chromecast built-in™ wireless streaming technology on all current and future Google certified, Philips MediaSuite hospitality TVs, as global sales are projected to surge to 300,000 before the year end. Part of its deepening strategic partnership with Google across its evolving portfolio of Android powered solutions, including digital signage, interactive displays and hospitality and business TVs, today’s important announcement reinforces Philips MediaSuite’s p...
NewcrestImage, Dabu & Countrywide Form JV to Acquire Best Western Plus in Page, Arizona
September 27, 2022
The Best Western Plus in Page, Arizona has been acquired by a new joint venture of NewcrestImage, Dabu Hotels, and Countrywide Hospitality in a transaction that was completed yesterday. The 130-room hotel will be operated by Terrapin Hospitality. The property is strategically located in the heart of a major leisure destination area that is visited by more than 4.5 million visitors. Among nearby outdoor attractions are the Grand Canyon, Lake Powell, Monument Valley, Glen Canyon Dam, Antelope Canyon, and Horseshoe Bend. “This hotel is a key stop for travelers who are making the ‘grand circle’ tour of western national parks such ...
SH Hotels & Resorts to Open First U.S. Treehouse Hotel in Sunnyvale, California
Treehouse Hotels | September 26, 2022
Miami, FL [September 26, 2022] SH Hotels & Resorts, the sustainable brand management company founded by Starwood Capital Group Chairman and CEO Barry Sternlicht, today announced the first Treehouse Hotel to open in the U.S. in Sunnyvale, CA, in the high-tech heart of Silicon Valley, in late 2023. The free-spirited, environmentally conscious lifestyle brand creatively captures the carefree comfort, freedom, nostalgia and fun of childhood. Every Treehouse Hotel is founded on the adventurous ideas that inspire a child to build their “treehouse” and hang with real and imaginary friends. Treehouse Sunnyvale will fuse the creativity, innov...
Five Principles to Guide Hotel Tech Evaluations for 2023
Adam and Larry Mogelonsky | September 21, 2022
By Larry and Adam Mogelonsky As we descend into Q4, every hotel brand is starting to set up strategic planning meetings to determine what adjustments to make and what new initiative to take in 2023. Without knowing your specific brand, its customers, your finances and your locations, we can say: Labor issues will continue next year for (almost) the entire industry as will the need for improved employee wellness programs Automation and other forms of efficiency-improving tech are critical to maintaining service levels There are many permanent effects from the pandemic that will persist, such as the need for workcation and exte...
The Kessler Collection Opens Grand Bohemian Lodge Greenville in South Carolina
The Kessler Collection | September 19, 2022
ORLANDO, Fla. – The Kessler Collection celebrated the highly-anticipated grand opening of its second property in South Carolina, Grand Bohemian Lodge Greenville, today. Adding to its portfolio of artistically inspired boutique hotels, the newest hotel offering is a boutique modern lodge overlooking the iconic waterfalls and Falls Park on the Reedy River. “After years of planning, we’re proud to see our vision of natural beauty and tranquil ambiance come to life in downtown Greenville,” said Richard C. Kessler, chairman and CEO of The Kessler Collection. “We look forward to introducing the luxurious Grand Bohemian Lodge to our bel...
Wine in Nine Steps for Revenues in Autumn 2022
Larry and Adam Mogelonsky | September 14, 2022
By Larry and Adam Mogelonsky If you’ve spoken to us before or we’ve broken bread together, then you know that the two of us are wine nuts. Not only does the beverage never cease to amaze in its production and regional variations, but we write about it for hotels because we see it as a great way for any restaurant to boost revenues. This running column has been all about wine, but alas this age-old alcohol is only a subset of the overall F&B program for any hotel property. After all, a wine strategy is part of a bigger picture – the F&B program – and it must serve the role of generating profit. As well, wine, like all ...
The Top 5 Reasons Why Hotel Guests Look But Don’t Book
Brett Thoreson | September 14, 2022
By Brett Thoreson We are all familiar with ‘buyer’s remorse’ – but what about a buyer’s hesitation? The moment a consumer stares at their digital shopping cart, consumed with quiet contemplation before making the final decision to purchase. As a consumer, we’ve all been there, but as a hotel brand, this moment represents a critical obstacle. Within the hospitality industry, in particular, booking hesitation is incredibly high; in fact, conversion rates for hotel websites average between 1.7% and 2%. Although the travel industry spends billions of dollars every year driving traffic to their websites, 81% of visitors reporte...
S Hotels Turns to IDeaS to Drive Demand and Increase Profitability Across Three Properties in Thailand
IDeaS | September 14, 2022
Luxury hotel group selects IDeaS to obtain greater levels of forecast accuracy and enhanced daily pricing optimisation SINGAPORE — Sept. 14, 2022 — IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, announced the luxury hotel group S Hotels has implemented its software to enhance the profitability of three key properties in Thailand. The hotels - Santiburi Koh Samui, SAii Phi Phi Island Village, SAii Laguna Phuket – will implement IDeaS G3 Revenue Management System (RMS) to provide greater levels of forecast accuracy, enhanced daily pricing optimisation by room type, and automa...
Winston Hotels Set for October Opening of AC by Marriott in Downtown San Antonio
Winston Hotels | September 13, 2022
SAN ANTONIO—September 13, 2022. Winston Hotels LLC—a leader in hotel development, repositioning, and reuse across the U.S.—announced AC by Marriott’s opening date of October 6th. A once mixed-used office space will be converted to a fully renovated, upscale home of two hotels—AC by Marriott and Element by Westin—and 1 Watson, a rooftop bar and lounge. Element by Westin and the rooftop bar and lounge are slated to open later this year. Located in the heart of downtown San Antonio, AC by Marriott and Element by Westin are transforming the space into a sanctuary for savvy travelers featuring modern design details while preserv...
Helping the Hotel Industry’s Staffing Shortage Problems With Annette, The Virtual Hotel Agent™
Travel Outlook | September 8, 2022
Over the last decade, labor costs have risen sharply. In 2022, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal labor shortages persist, causing problems for hotels, despite the sharp rise in travel. Two-plus years removed from the pandemic, and travel has come back in a big way. Hotels everywhere had a record-breaking summer of travel, but they did so with reduced capacity thanks to ongoing labor shortages. With rising wages and the supply of workers still at historically low levels, hotels are struggling to stay afloat during...
Manchebo Beach Resort Leverages Stayntouch PMS to Heighten Warm, Personalized Service on a Pristine Aruban Island
Stayntouch | September 7, 2022
Manchebo Beach chose Stayntouch PMS to empower staff to seamlessly deliver high-touch service Bethesda, MD | September 7, 2022 – Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technologies, has partnered with Manchebo Beach Resort, an intimate luxury boutique resort located in the heart of Aruba, to deliver their intuitive and guest-centric mobile PMS. Located on Aruba’s pristine and secluded Eagle Island, Manchebo Beach Resort & Spa has served as the gold standard for Caribbean hospitality for over five decades. Unlike some of the more mainstream Aruba resorts, Manchebo Beach focu...
