Using the Labor Data from Hotel Effectiveness to Minimize Costs and Turnover
Adam and Larry Mogelonsky | January 11th, 2023
Four Creatively Destructive Forces for the Hotel Industry
Larry and Adam Mogelonsky | July 13th, 2022
New Survey Reveals What Americans Are Missing the Most: Travel
Hilton | October 12, 2020
According to a new study released Monday by Hilton, 95% of Americans are missing travel right now – are you one of them? It’s not surprising, after six months of restrictions brought on by a global pandemic which led to working and learning from home and little change in scenery … day after day after day. What is surprising though? That within this time, 188 million Americans already feel a ‘travel memory deficit,’ leading to greater stress and the feeling of FOMO on lost or missed out upon special moments with loved ones. Traveling, it seems, is one of the great American pastimes that brings long-lasting joy, with nine in 10 r...
Expedia Survey Reveals Americans Reached Their ‘Tripping Point’ Less Than 30 Days Into Lockdown
Expedia | October 9, 2020
SEATTLE, Oct. 8, 2020 -- Today, Expedia® reveals the latest phenomenon in pandemic travel behavior – the 'tripping point.' The tripping point is defined as the intense need for a break from the routine and the moment at which day-to-day responsibilities become too much and result in the desperate need for a change of scenery. For many adults, it would be an understatement to say the past six months or so have been a balancing act. Juggling new realities of work, school, household chores and errands can become monotonous, especially with little opportunity for a much-needed break. Through a survey of 1,000 adults aged 18-451, Expedia exa...
Europe’s Recovery From the Last Recession
STR | October 9, 2020
Major economies in Europe, including the U.K. and those in the Eurozone, recently confirmed what we already suspected. Economies across the continent have entered an economic recession because of the impact of COVID-19—an impact that has been devastating for the hospitality industry. The short-term effects of the COVID-19 recession are evident as hotel demand across Europe was down 55.3% for the August year-to-date period. However, even with negative projections in place, the depth of the long-term impact remains in question. To help develop answers, we look back at a lesser crisis, which may point to how hotel markets will ...
During Historic G20 Tourism Meeting, WTTC and Global Travel & Tourism CEOs Present Plan to Save 100 Million Jobs
October 9, 2020
At the request of Saudi Arabia, WTTC presents plan to restart international travel and recover 100 million jobs Saudi Arabia makes history convening first ever G20 public-private sector Tourism meeting G20 Tourism Ministers welcome public-private collaboration to accelerate the recovery London, UK - October 9, 2020 - In a historic first, G20 Tourism Ministers hosted more than 45 CEOs and Members of WTTC, who presented their plan to save the embattled Travel & Tourism sector and 100m jobs globally. View the plan. During their G20 Chairmanship of the Tourism Track, Saudi Arabia requested the collaboration of the global trav...
IHG Owners Association Board of Directors Holds In-Person Q3 Meeting at InterContinental Buckhead
IHG Owners Association | October 8, 2020
October 7, 2020 (Atlanta, Georgia) – The IHG Owners Association, which represents IHG® (InterContinental Hotels Group) franchise hotel owners worldwide, held its Board of Director’s third-quarter meeting in person, September 22-23 at the InterContinental® Buckhead in Atlanta, Ga.* The meeting is seen as a significant step towards returning to normal business practices and restoring consumer confidence in business travel. In August, the Board voted overwhelmingly to hold this meeting in person with a virtual video-call option for those unable to attend due to government-mandated travel restrictions. Following extensive preparation fro...
Tapping Into the Next Normal of the Remote Workforce
Larry Mogelonsky | October 7, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) With no clear end to the COVID-19 craziness, many companies are considering permanent work-from-home policies. While this may be troubling news for commercial real estate owners, there is an opportunity for hotels to capitalize upon this post-pandemic trend. While there are some very strong benefits to this new way of life – such as saving time on commuting, more flexible work schedules and fewer Starbucks runs draining the wallet – a few stark drawbacks are starting to make themselves known. Namely, people can get somewhat stir-crazy from being isolated. We are social animals, ...
AHLA Statement on Stalled Negotiations on New Covid Relief Legislation
AHLA | October 7, 2020
WASHINGTON (October 7, 2020) – The following is a statement from Chip Rogers, president and CEO of the American Hotel & Lodging Association, on the stalled negotiations surrounding additional COVID relief legislation. “This is unacceptable and unconceivable with millions of Americans out of work and thousands of small businesses barely hanging on. It’s time for our leaders in Washington to put politics aside and chart a bipartisan path forward to help businesses and employees in the hardest-hit industries. Millions of jobs and the livelihoods of people who have built their small business for decades are just withering away becau...
Through August, Greater Boston Lodging Market Ranks as the Hardest Hit by Pandemic
Sebastian Colella | October 6, 2020
By Sebastian J. Colella The Greater Boston market has experienced a 71% decline in room revenue through August when compared to the same time last year, the largest decline of all top-25 markets according to STR. Hotels in Boston and Cambridge, as well as those in the Greater Boston area, began to feel the effects of the ongoing pandemic in early March, before many markets around the country. Declines in lodging demand showed improvement over the summer months as there was an uptick in leisure travel, however, this began to slow towards the second half of August. Despite this slight boost, lodging demand was still down 70% and 62% in July ...
RED Hospitality Selects Pure Wellness for Vessel Sanitization
Pure Wellness | October 5, 2020
RED Hospitality, a leading provider of vertically integrated resort services, has partnered with Pure Wellness to sanitize and disinfect its line of ferries, charter boats and other vessels. Pure Wellness is the global leader in anti-viral and anti-microbial protection for the hospitality industry as well as other businesses and organizations. RED Hospitality (which stands for Resort, Experience and Destination Services) has been working to adapt their cleaning and maintenance procedures to meet the demands of COVID-19. The company understood the need for effective, scientifically-proven methods to help protect its customers and keep t...
FAU Expert Insists Deep Price Discounts Now Will Set Bad Precedent for Hotels After Coronavirus Crisis Ends
Florida Atlantic University | October 5, 2020
BOCA RATON, Fla. (Oct. 5, 2020) – Hoteliers are bracing for a tenuous tourist season as the fallout from the COVID-19 recession lingers, but deep discounting should not be part of the recovery playbook, said Peter Ricci, Ed.D, director of the Hospitality and Tourism Management program in Florida Atlantic University’s College of Business. Ricci contends that hotels should keep rates what they were prior to the pandemic and instead institute a bare-bones operation that includes reduced staffing and expenses with only a small percentage of rooms available to reserve. “This will maintain brand integrity and the quality expectations wi...
2021 Hotel Forecast
Robert Rauch | October 1, 2020
By Robert Rauch The COVID-19 pandemic has caused unprecedented disruption to the hospitality industry, so when it comes to mapping a post-pandemic recovery, it’s clear that we are in uncharted territory. The Lodging Conference hosted Bernard Bauhmohl, Chief Economist of the Economic Outlook Group. His remarks related to vaccines, treatments, lack of stimulus package and election results led us to believe we are in for a longer ride along the trough of this recession. Our assessment is that we are at the midpoint with Q2 and Q3 behind us, two more quarters of recession will put us at one full year, close to the average length of a rece...
Travel CEOs Unite in Stark Call for Relief Bill
U.S. Travel Association | October 1, 2020
WASHINGTON (October 1, 2020)—The CEOs of 17 of the largest U.S. travel companies joined the U.S. Travel Association in the following statement pleading with leaders in Washington to advance a subsequent round of legislative relief from the economic fallout of the COVID-19 pandemic: “In the strongest possible terms, we urge Congress and the administration to reach agreement before the election on a relief package that will give travel employers—and the millions of livelihoods they support—a fighting chance to survive. “We represent an industry that accounts for nearly 40% of all the U.S. jobs that have been lost to the coronavi...
Onyx CenterSource Leverages OnyxComp in Partnership With Skift Recovery Index
Onyx CenterSource | September 30, 2020
DALLAS (Sept. 30, 2020) -- Onyx CenterSource, a leading global provider of B2B payments and business intelligence to the hospitality industry, today announced it is a contributing partner to the Skift Recovery Index, a real-time measurement of the travel industry’s recovery. The monthly index – published by Skift, a media company that provides news, research, and marketing services for the travel industry – uses key indicators from data partners to calculate a recovery score that industry leaders can use to guide strategic planning initiatives. Onyx will provide weekly datasets for a number of countries around the globe using its pro...
Zoom With a View: Displaced Workers Fuel the New Work-From-Hotel (WFH) Trend
Ted Helvey | September 29, 2020
By Ted Helvey The world froze due to COVID-19, and the hotel industry is still in a bit of shock. While business travel is mostly stalled and vacations are slowly picking back up, there’s another category of guests that shouldn’t be ignored: Work-From-Hotel (WFH) guests. Whether displaced by the pandemic, floods, fires or other extreme circumstances, a growing number of professionals are using hotel rooms for temporary shelter and as home offices. Another group of guests are the thousands of university students seeking temporary housing due to campus social distancing measures. The expectations of these unlikely guests are more demandi...
New WTTC Campaign Highlights the Social Benefits of Travel & Tourism
September 28, 2020
‘Travel the world. Make a difference’ and share experiences Campaign launched on World Tourism Day (27 Sept) London, UK: A major social media campaign has today been launched to raise awareness of the wide-ranging social benefits of travel by the World Travel & Tourism Council (WTTC). The new initiative asks travellers to think about the positive social impact that travel makes to people, places and communities dependent upon the Travel & Tourism sector for their livelihoods. It also encourages people around the world to share stories of how tourism has made a difference and changed their lives. The campaign strap...
Hotel CEO Pay For Performance Study 2020
Keith Kefgen | September 28, 2020
By Keith Kefgen, Terry Donovan What a difference 6 months makes. 2020 began with hotel companies coming off one of the strongest years in history and feeling optimistic the good times would continue. Since then, the industry has had widespread closures, massive layoffs, and CEO’s taking significant pay cuts while grappling with a global pandemic. While we will explore the ramifications of this crisis in this article’s conclusion, much of this study is focused on 2019 compensation data. What we have found over the twenty-plus years of studying CEO pay, that boards are still challenged with linking CEO pay to company performance. In f...
UNWTO Launches Comprehensive Tourism Recovery Tracker
UNWTO | September 24, 2020
As growing numbers of countries around the world ease restrictions on travel, the World Tourism Organization (UNWTO) has launched a new Tourism Recovery Tracker to support global tourism. This represents the latest concrete action undertaken by the United Nations specialized agency as it leads the response of global tourism and guides recovery. The most comprehensive tourism dashboard to date, the Tracker is the result of a partnership between international organizations and the private sector. Available for free, it covers key tourism performance indicators by month, regions and subregions allowing for a real time comparison of the sector r...
JLL’s 21st Semi-Annual Hotel Investment Sentiment Survey
JLL | September 23, 2020
JLL’s Hotel Investor Sentiment Survey provides a perspective on the current state of the lodging industry and highlights investor expectations related to investment activity and hotel performance. The pandemic’s shock sparks resilience in the lodging industry Historically the lodging industry has proved to be one of the most resilient industries in the world and there is no reason why the industry cannot recover from the COVID-19 shock. As one of the real estate sectors most dependent on individual mobility, travel restrictions and government-mandated lockdowns induced a dramatic decline in hotel occupancies across the world with perfor...
Covid Compliance Software to Mitigate a Second Wave
Larry Mogelonsky | September 23, 2020
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Second waves are a constant threat at present, and every hotel needs to do its part to prevent the virus from coming back and forcing governments to reenter lockdown conditions. More so than that, it’s a matter of reputation management, preventing personal lawsuits and safeguarding your room revenues by keeping properties open. Mitigating risk in today’s environment means that you need monitoring technology to straightforwardly prove via thorough and agnostic documentation that your entire team was compliant with the latest viral safety guidelines. Now with months of data on its...
Frontline Staff Key to Top Performance in Inaugural J.D. Power Third-Party Hotel Management Guest Satisfaction Benchmark
J.D. Power | September 22, 2020
Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies TROY, Mich. - September 22, 2020 - Even in the age of digitally enabled, contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management companies is staff service. That’s the central finding of the new J.D. Power 2020 Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today. For the first time, J.D. Power evaluates guest satisfaction for the largest third-party management companies. J.D. Power does so by analyzing guest responses t...
The Onus Lies With Us – Rebuilding Trust to Get Back Guests to Eat & Stay With Us!
Ajay Mehtani | September 21, 2020
By Ajay Mehtani, Dipti Mohan After a prolonged lockdown, our industry is gradually picking up the threads and rekindling operations with one of the immediate tasks being rebuilding guest confidence and trust. This is easier said than done as the guests are more cautious than ever and are watching closely! No amount of third-party certification will get you a repeat purchase if the guest does not feel ‘safe’ within your premises. You may have the most attractive offers, best revenue management practices, the best food and the best of everything else, however, if the guests don’t feel ‘safe’ then you have offered your hard-to-ge...
Upgrade to a New Affordable ADA Compliant Website, on “Pay-As-You-Go” Model With No Capital Expense
Lodging Interactive and Commingle:Engage | September 21, 2020
PARSIPPANY, NJ – September 9, 2020 - Lodging Interactive, a full-service digital marketing, social media engagement, and reputation management agency exclusively serving the hospitality industry, is making it easy for hotels to upgrade their digital marketing presence through its HotelSiteXPRESS service. HotelSiteXPRESS provides an affordable way for hotels to upgrade their online presence with a new, fully responsive website and online marketing services on a subscription-based model with no capital outlay. “We believe hotels must make it a priority to upgrade their websites during the current slow-down in occupancies,...
Hotel Cleanliness Policies in the Time of COVID-19
Christian Cross | September 17, 2020
By Christian Cross Outbreak and the Initial Response at the Height of Impact COVID-19 has posed challenges never seen before by the hotel industry, requiring owners, managers, and brands to take new precautions to keep both guests and staff safe. The industry faced the added challenge of not only creating a safe lodging environment but also creating the impression of security to give guests the confidence to travel again. As the virus rapidly spread around the globe, brands quickly got to work on creating new standards to implement throughout their chains; however, local owners and management companies needed to take immediate steps to addr...
Unprecedented Closures Continue to Impact Manhattan Hotels
PwC | September 14, 2020
Manhattan Lodging Overview The COVID-19 pandemic continued to severely impair Manhattan hotels in the second quarter, as travel restrictions and business closures remained the new normal. With over 60,000 hotel rooms currently closed, widespread cancellation of group travel, and heightened economic uncertainty, second quarter revenue per available room (“RevPAR”) experienced a year-over-year decline of 81.6%. This represents the largest decline in RevPAR in modern history for the market. Six months since the start of the COVID-19 pandemic, Manhattan’s lodging sector continues to experience record closures. As of early September, app...
