Meyer Jabara Hotels’ Journey Culture Reaping a 75% Employee Retention Rate
Meyer Jabara Hotels | August 8th, 2023
The Drayton Hotel Savannah Joining Curio Collection by Hilton
Curio Collection by Hilton | July 31st, 2023
Hospitality Financial Leadership: Chapter 12 – Digging In
David Lund | November 2, 2020
By David Lund The chapter below is an excerpt from my new book. It’s fiction but some of the characters and story lines are based on people I have worked with and events that have taken place in the hotels I have worked in. The book is a fable about a hotel manager who has some very bad habits. He must change in order to survive and the book takes him and you through the lessons needed to be a great hospitality financial leader. I’m writing ahead each month so I’m not sure how the book will end. I hope you enjoy it and if you missed any earlier chapters you can find them on my website blog tab. The next morning, I arrived at t...
Davidson Hotels & Resorts Selected to Manage the Le Meridien Houston Downtown in Texas
Pivot Hotels & Resorts | October 29, 2020
ATLANTA (October 29, 2020) – Premier hospitality management company Davidson Hotels & Resorts has been selected by Development Service Group (DSG, Inc.) to manage Le Méridien Houston Downtown. Situated in downtown Houston near Minute Maid Park and Toyota Center, the 255-room hotel is housed within the historic Melrose Building, which was the first Houston skyscraper designed in the International style and is currently listed on the National Register of Historic Places. Le Méridien Houston Downtown is defined by its modern style with touches of European history, featuring 11,027 square feet of meeting and event space and three F&...
Urgo Hotels & Resorts Assumes Management of Two Ohio Marriott-Branded Hotels
Urgo Hotels & Resorts | October 29, 2020
BETHESDA, Md./Dayton, OHIO/Toledo, OHIO, October 29, 2020—Officials of Urgo Hotels & Resorts, a leading hotel company that develops, owns and operates hotels and resorts throughout the United States, Canada and the Caribbean, today announced that it has added two Marriott-branded hotels, the 146 room Courtyard Dayton South/Mall and the 149 room Courtyard Toledo Airport Holland to its expanding portfolio of managed hotels. The two hotels are owned by Skyline Investments, a Canada-based hotel real estate investment group with a portfolio spanning the U.S. and Canada. “With the addition of these Courtyard by Marriott hotels, Urgo Ho...
HVS Guide to Hotel Management Contracts
Eunice Wong | October 22, 2020
By Eunice Wong, Daniel J Voellm HVS Guide to Hotel Management Contracts is an extensive collation and comparison of key terms and clauses of management contracts to across the United States of America, Europe, and the Asia Specific region. This report presents the critical survey results. Download document (657 KB)...
Crestline Selected to Manage Hilton Garden Inn Silver Spring North in Maryland
Crestline Hotels & Resorts, LLC | October 20, 2020
FAIRFAX, VA – October 20, 2020 Crestline Hotels & Resorts, LLC (“Crestline”) announced today its management of the 107 guestroom Hilton Garden Inn Silver Spring North, Maryland. The hotel is a short drive from downtown Baltimore and only eight miles from major attractions and events. It is approximately 30 minutes from Washington D.C. attractions including Arlington National Cemetery and the Smithsonian Institution. The hotel offers two meeting rooms totaling 1,224 square feet of event space. Hotel amenities include onsite parking, complimentary Wi-Fi, an indoor pool and a fitness center. “Crestli...
Vesta Hospitality to Manage New Hilton Garden Inn Wilsonville Portland
Vesta Hospitality | October 19, 2020
Vancouver, Washington, October 19, 2020 – Vesta Hospitality announced it has been selected to manage the new Hilton Garden Inn Wilsonville Portland in Wilsonville, Oregon. The hotel will open later this month. Vesta Hospitality President Mark Hemmer made the announcement. The hotel has 118 rooms and features first-rate amenities including an indoor pool, fitness center, two meeting rooms, and Parkway Grille serving northwest regional American style cuisine and local wines, local brews and specialty cocktails. It is located off I-5, just north of the Willamette River and down the street from Memorial Park and is also only 20 minutes from ...
Hyatt Signs With Feuring Hotel Lissabon for First Andaz Hotel in Lisbon
Andaz | October 19, 2020
CHICAGO (October 19, 2020) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management agreement with Feuring Hotel Lissabon GmbH & Co. KG for the first Andaz hotel in Lisbon. Expected to open in 2024, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – named one of the world’s best destinations in 2019 – and it will represent a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon following the planned opening of Hyatt Regency Lisbon in 2022. Located ...
Hospitality Financial Leadership: EFTEs, Productivity Measurements – Why Use Both
David Lund | October 19, 2020
By David Lund Most hotels measure payroll as a percentage of revenue or, as it is commonly referred to, labor cost percentage. This is not helpful. Why, you ask? Well, first of all, if sales magically increase because of an increase in the average room rate or average cover, your labor cost will automatically improve. Did anyone actually do anything better with the payroll? No. Or, if there is an increase in wages due to an outside force like the minimum wage increased, then your labor cost will suffer and did anyone actually do anything negative? No. So you see the limitations of labor cost percentage. Let me introduce the two differen...
Rosewood Hotels & Resorts Partners With CTF Amsterdam for Rosewood Amsterdam
Rosewood Hotels & Resorts | October 15, 2020
HONG KONG, Oct. 15, 2020 - Rosewood Hotels & Resorts® has been appointed by CTF Amsterdam B.V. to manage Rosewood Amsterdam, which will open in 2023 as the ultra-luxury hospitality group's eleventh property in Europe and first in the Netherlands. Housed in the former Palace of Justice, a building of great architectural, historical and social significance that overlooks the Prinsengracht (the Prince's Canal), one of the city's most beautiful waterways, in the UNESCO World Heritage listed Amsterdam Canal District. The hotel will be ideally situated near many of Amsterdam's finest attractions including the museum district, the high-end s...
Davidson Hotels & Resorts Adds The Higgins Hotel & Conference Center to Portfolio
Pivot Hotels & Resorts | October 8, 2020
ATLANTA (October 2020) – Leading hospitality management company Davidson Hotels & Resorts announces the addition of The Higgins Hotel & Conference Center to its growing portfolio. Operated by Davidson’s lifestyle and luxury division Pivot Hotels & Resorts, the 230-room, Art Deco-inspired boutique hotel is part of Curio Collection by Hilton. Located in New Orleans’ Arts and Warehouse District adjacent to The National WWII Museum, the property was intentionally designed to complement the museum experience. Opened in December 2019, The Higgins Hotel & Conference Center features four era-inspired dining options including ...
Suitcase Hospitality Group Optimizes Revenue Management With Infor
Suitcase Hospitality | October 6, 2020
Infor EzRMS solution to help increase revenue from room sales through intelligent, self-learning features RUEIL-MALMAISON, France – 6 October 2020 - Infor today announced that French hotel group Suitcase Hospitality is continuing to deploy Infor's EzRMS revenue management solution across its properties to standardize its practices across all of its facilities. The cloud-based solution, based on AI (artificial intelligence) and its extensive learning capabilities, provides hospitality professionals with enhanced revenue management functionality and advanced tools to help improve customer service, in particular to better anticipate the com...
Driving Revenue and Digital Guest Journeys Using Salesforce and Real-Time Guest Data
Hapi | October 6, 2020
Hapi’s CRM Connector App for Salesforce is powering up the customer journey and helping drive revenue through smarter marketing. Data Travel, LLC is releasing a new version of Hapi Connect, a native Salesforce App that is available on the Salesforce AppExchange. The product is designed to bring PMS data directly into Salesforce, the world’s best CRM. “Productized connectivity is important because you can be integrated and operational in a matter of days rather than months, and Salesforce offers maximum flexibility in customizing your hotel group’s CRM/EDM solution”. - Luis Segredo, CEO of Data Travel. In the latest rel...
Oliver Companies Partners With ProfitSword to Enhance Company Growth and Stability Using Latest in Business Intelligence and Forecasting Technology
ProfitSword, LLC | October 6, 2020
Hotel Management company leverages the adoption of ProfitSage to gain instant access to real-time business performance along with ability to identify future revenue and expense trends despite ongoing market fluctuations. DULUTH, Minn. – (October 6, 2020) – ProfitSword, hospitality’s premier developer of business intelligence and data integration software, has been selected by Oliver Companies, Inc. to provide each of its hotel locations with the industry’s ultimate in business and market performance insight with the implementation of ProfitSage. Seeking to continue the company’s impressive growth since its founding in 1978, Oli...
A-List Osthoff Resort Positions for Travel Restart; Selects Maestro PMS During Industry Pause for Guest-Focused Mobile Services and Integrated Operati
Maestro | October 6, 2020
Data mining and analytics, touchless operations, and robust third-party integrations are enabling personalized guest service, spa productivity MARKHAM, ONTARIO, OCT. 6, 2020 — The Osthoff Resort is a AAA Four-Diamond stunning year-round resort, spa and event destination in Elkhart Lake, Wisc. The 238-room Resort offers its award winning Aspira Spa, the L'ecole de la Maison cooking school, its family-friendly Pleasures™ Program, gift shops, dining outlets, as well as a fitness center, arcade and outdoor activities venue. Adam Hartenberger, Reservations Sales Manager for The Osthoff Resort, said, “It was the resort’s goal to bring al...
Highgate Assumes Management of Trust Hospitality Portfolio of 22 Lifestyle Properties
Highgate | October 5, 2020
New York, NY – Oct. 5, 2020 – Leading real estate investment and hospitality management company Highgate announced today it has assumed management of Trust Hospitality’s portfolio assets, comprised of 22 hotels and resorts – approximately 3,100 rooms – throughout the U.S., Caribbean and Latin America. The portfolio includes a combination of existing and under development hotels and resorts. This transaction increases Highgate’s footprint in the Caribbean and Latin America, and will enable the company to be the leading hotel manager in the region. Trust CEO Richard Millard and Partner/Head of Development Michael Registe...
Hospitality Financial Leadership: Internal Control Reviews
David Lund | October 5, 2020
By David Lund Hot on the heels of creating a hotel policy manual is the newfound ability to create an internal control review process. Policies are all about the rules of the road and the ICR is all about the roadside check stop. “Excuse me, Sir, have you been drinking tonight?” “Why no, Officer, we’re just coming back from church.” In this piece I am going to examine how to create and use the ICR so your hotel and hotel company will have an effective, efficient and low-cost method of catching the rule breakers and most importantly, making sure everyone stays on the right side of the rules and we all make it home safely....
Evolution of Hotel Management Agreements and Rise of Alternative Agreements
Hala Matar Choufany | September 29, 2020
By Hala Matar Choufany and Ersin Yildirim Hotels are complicated investments and therefore selecting an appropriate hotel agreement for a property requires exhaustive research and investigation by an investor. The choice of an operator as well as the hotel operating agreement has a significant impact on the cashflow and the potential value of the property. Hotels and the hospitality market are constantly evolving as a result of brands consolidating, owner profiles changing, technology disruption, changing traveler behavior as well as hotel investment trends altering. The 2019 HVS Middle East Valuation Index highlighted declining hote...
Aimbridge Hospitality Selected to Manage Atlanta Marriott Alpharetta
Aimbridge Hospitality | September 25, 2020
Aimbridge Hospitality, the leading, global, third-party hotel management company with more than 1,400 branded and independent properties across 49 states and 20 countries, has been selected to manage the Atlanta Marriott Alpharetta. With specialized operating expertise across all verticals and a deep understanding of full-service properties, Aimbridge Hospitality leverages their scale to add resources, efficiencies and proprietary tools while keeping their operating acumen focused on nuance. “We are honored to be the designated management company for Atlanta Marriott Alpharetta, and we look forward to leverage Aimbridge’s experience to...
Frontline Staff Key to Top Performance in Inaugural J.D. Power Third-Party Hotel Management Guest Satisfaction Benchmark
J.D. Power | September 22, 2020
Crestline Hotels & Resorts Ranks Highest in Guest Satisfaction among Large Third-Party Hotel Management Companies TROY, Mich. - September 22, 2020 - Even in the age of digitally enabled, contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management companies is staff service. That’s the central finding of the new J.D. Power 2020 Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today. For the first time, J.D. Power evaluates guest satisfaction for the largest third-party management companies. J.D. Power does so by analyzing guest responses t...
Lodging Interactive Launches Micro-Wedding Lead Generation Service With Guaranteed Leads
Lodging Interactive and Commingle:Engage | September 22, 2020
PARSIPPANY, NJ – September 22, 2020 - Lodging Interactive, a full-service digital marketing, social media engagement, and reputation management agency exclusively serving the hospitality industry, today announced the roll out of its micro-wedding lead generation service for hotels. The service has been developed to target the fast-growing small wedding market which can provide immediate revenue for properties during the global pandemic crisis. “Micro-weddings are typically less than 20 guests and have a shorter and much more simplistic timeline. Most have a quick ceremony and a casual and relaxed reception,” said DJ Vallauri, Lodging...
Four Seasons Hotels and Resorts to Manage Historic San Domenico Palace in Taormina, Italy
Gruppo Statuto | September 16, 2020
Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, together with Gruppo Statuto, one of the leading hotel development companies, is happy to announce that the celebrated San Domenico Palace in Taormina is under an extensive renovation program and will be unveiled as San Domenico Palace, Taormina, A Four Seasons Hotel. San Domenico Palace is ideally placed on the hilltop town of Taormina on the eastern shores of Sicily, overlooking the Bay of Taormina and the Ionian Sea. The Hotel features multiple terraces with clear views of the surrounding waters, as well as Mount Etna, a UNESCO World Heritage Site, a beac...
StepStone Hospitality Assumes Management of Le Méridien Dallas by the Galleria
StepStone Hospitality | September 16, 2020
DALLAS (September 16, 2020) – Rhode Island-based StepStone Hospitality, a best in class hotel management company, announced today that it has assumed management of Le Méridien Dallas by the Galleria. The 258-room, all suite property recently underwent a $2.2 million renovation. The newly redesigned suites blend boutique flare with modern convenience and include updated locks for contactless mobile check-in. “This is an exciting opportunity for us, and our team is glad to be back in the Dallas community,” said Tom Russo, Founder and Executive Chairman of StepStone Hospitality. “We look forward to working with ownership and the M...
Crestline Selected to Manage Dual-Branded Hyatt Place and Hyatt House Hotels in Tempe, Arizona
Hyatt Place and Hyatt House Tempe / Phoenix / University Hotels | September 15, 2020
FAIRFAX, VA – September 15, 2020 - Crestline Hotels & Resorts, LLC (“Crestline”) announced today its management of the newly built dual-branded Hyatt Place and Hyatt House hotels located on Arizona State University’s Tempe Campus. The recently opened hotels are the first dual-branded Hyatt hotels in the Tempe market and the first hotels to be developed in the ASU Athletic District. The Hyatt Place offers 154 king and double-bedded queen guestrooms that include a sleeper sofa in each guestroom. The Hyatt House offers 105 studio and one-bedroom suites with a sleeper sofa in each suite and a kitchenette with an island....
PM Hotel Group Expands Lifestyle Portfolio With Addition of The Westin Baltimore
PM Hotel Group | September 9, 2020
CHEVY CHASE, Md., Sept. 9, 2020 - PM Hotel Group today announces that it has been selected to manage the Westin Baltimore Washington Hotel, a 260-room property conveniently located near Baltimore WashingtonInternational Airport. "We are excited to expand our lifestyle portfolio with the addition of the Westin Baltimore. Now more than ever, strengthening our relationship with Westin- a brand whose core DNA is dedicated to wellness- feels like perfect timing as we move into the next phase of recovery for the hospitality industry," said Joseph Bojanowski, President of PM Hotel Group. "With an optimal location, this addition is indicative of...
